Had dinner last night and it was so delicious! Service was outstanding, food fresh and flavorful, clean establishment. I was very impressed! Hadn't eaten there in a year and was so shocked and surprised at the level of improvement over my last visit! I spoke with the Manager Jason, he told me been managing this location about 2 months! Whoever higher management is: he's a rockstar!!! Looking forward to visiting again! My husband had shrimp 3 Ways, baked potato. I ordered the Parmesan chicken, it was absolutely delicious! Salad and baked potato was perfect, and the cheddar bay biscuits were the freshest I ever could have hoped for. Our waitress was a doll! She was also running the bar , she had her hands full. She was so friendly and professional. Can't wait to visit again! Total bill came to $60 and included an alcoholic beverage and a soft drink. Great value for these awesome entrees! read more

It wasn't very busy, so we got seated and served quickly. Our waitress was great as well. I enjoyed the spiked strawberry lemonade tea and the food was very good! read more

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Ordered the new seafood boil for curbside pickup on Wednesday, Nov. 12th during lunch time. I must say, their curbside wait time had greatly improved. The RL signature butter sauce for the boil was delicious and tasty. The concern is the price charged for the inadequate quantity. I cost was $48.50 for a very meager portion of shrimp (less than 12) and crab claws broken off of a whole claw to place only 4 pieces in the bag. The portion received is what you'd pay no more than 25-30 dollars for a seafood boil bag at other seafood restaurants. Disappointed in Red Lobster skimping on the cost -vs- quantity. read more

Red Lobster - Seafood Near Me - Montgomery, Alabama

This location has excellent food, excellent service and friendly, accommodating staff. When we tell people we are going to eat at a Red Lobster they turn their noses up. They do not know what they are missing, especially at this location. read more

The appetizer was delicious. The service was pleasant and fast. The ambiance was pleasant. read more

Red Lobster - Crab Queso - Seafood Near Me - Montgomery, Alabama

Terrible!! They had me waiting for over a hour. The manager refused to talk to us. We never got seated. There was only 10 people in the whole restaurant. I would give it zero stars. read more

My son had shrimp skewer and bit into a piece of the grill brush (looked like a staple)! Scary!!! Will never visit again-the manager did not show proper concern for such a dangerous experience. read more

Food & Service very good. Food was the Monday special and I recommend it. It was not expensive, shrimp and lobster.

It has been a while since choosing to dine at a red lobster but since the new CEO I was hoping things had improved and while the menu certainly has, the service at this location was absolutely abysmal. It took about 8 minutes to even find someone to seat me and my partner after entering, our server did not greet us and barely introduced himself just a quick wave to the table and a "What do you want?". After ordering just an appetizer it did not arrive for over 45 minutes on a Tuesday with minimal customers and I ultimately chose to leave due to the lack of service and wait time. I could only imagine what happens on a busier weekday. Please do not dine here. read more

The service was very awful the food was okay. But serve need to better on there job to have more customers to come back . The server need to check the coffee every so often to make sure it's fresh coffee instead of left over coffee from yesterday . Because the server brought me some warm coffee the next minute she brought me some hot coffee that tasted like tea. And have of my food was left off .. read more

So far the food is delicious. I am enjoying myself with my family. Thank God God is good. We are very blessed. Thank you Lord Jesus for these blessings. read more

Red Lobster - Crispy Dragon Shrimp Signature Seafood Mushrooms Hand-Breaded Calamari Cheddar Bay Shrimp - Seafood Near Me - Montgomery, Alabama

This Red Lobster may not look appealing and needs remodeling but the food and service are top tier. I absolutely enjoy myself every time I come. I do wish they would fix it up so it didn't look like a relic from the 70s but that's just my opinion. read more

The service was horrible, this was my first time ever being in Montgomery Alabama and usually red lobsters food is really good but the host told us it would be an 30 minute wait because they only had one server when there was multiple workers walking around the management was horrible but that 30 minutes then turned into an hour, it took us 2 hours before we initially got our food that was not good at all no seasoning or anything. We asked for to go plates after paying and tipping and he never came back I will not be returning and I am disappointed. 0/5 read more

I can't tell you how disappointed I am. It's not the way I remember it the last time I ate there. Just awful everything was cooked in old grease, There is nothing worse In taste and bad for you! The batter on the Calamari was tasteless. The stuffed mushroom seemed to have shrunk considerably since the last time I ordered them. Very tiny mushrooms and mostly stuffing. What a waste of money, For the price they charge I would have rather eaten at Captain D's. Lobster mashed potatoes were very salty. The steak and cheese biscuits were OK, The coleslaw looked and tasted awful and the portion was very small. The curbside pick-up was in the back in a dark corner with no lighting you could not even see the sign very dangerous at night. I asked if they gave a military discount I was told it depended on the manager. After that experience, I don't believe I'll ever return. I will not be recommending red lobster to my family and friends. read more

RedLobster USUALLY has delicious food at decent price with good service. Montogmery Red Lobster is very disappointing. I've been here twice ( if it's open) to dine both times were displeased. Service is slow and subpar. The hostesses and Servers(high turnover rate) normally do not have "basic" people skills. The restaurant can stand a good cleaning and redecorating. The manager is no where to be found. Good luck with touching a table EVEN when requested. Bartenders are usually top notch and takeout is good for small orders, so at least one star is earned. On my most recent visit I ordered an appetizer and entree. To be fair There was a party in the back but restaurant was at best 40% full. The appetizer came out then 5 minutes later my entree with no side. I asked waitress after 20 minutes for the baked potato she says oh I was going to bring it you. I didn't forget. I was thinking why not just hold the entree while I finish the appetizer but okay no big deal. She comes back and says baked potatoes are in the oven with 45 minutes left. She offered a substitution. I requested side Caesar salad. She said no it's an up-charge. We have mashed potatoes it's the same thing. I said no it's not and she was disappointed that I said no it's not and mumbles. I said I don't need anything else, just my check please. she says I'm not taking off the side it's included with entree. I was NOW finishing my last bite and she hands me a shared electronic POS for payment. All the dishes are still on table. She comes back saying I have a potato for you. It's on a saucer not take out and it's undercooked. It's hard as rock in the center. I get up ask hostess for manager. No manager appears. Store is Now about 35% occupancy. I pay and leave. The hostess, server, and manager are at the front behaving like they're in high school chatting and pointing at me. Take out and bar only at this Red lobster in Montgomery if you must have Red Lobster. Go to Captain Dee's and carry out biscuits from Red Lobster. Captain Dee's is cheaper and better service in Montgomery. read more

Red Lobster - Half baked potato with butter running on the saucer. - Seafood Near Me - Montgomery, Alabama

What a terrible location. Tried to go there over the last few days, while returning home from road trip. We're always a fan of Red Lobster for the seafood that they do offer in areas where seafood local restaurants typically do not exist or offer fresh (not fried) entrees. Our first red flag, the hostess didn't even look up when we arrived and said 2 words "here you go" Another was 2 persons in the waiting area, Who were waiting for carry out orders, visible frustrated about the time for food to be ready for online orders. We sat for a good 10 minutes without anyone approaching our table at all ( no greeting, no "hey I'll be right over", no drink order) We did observe the manager come out to another table across the dining room to speak with another dissatisfied patron. I said to my wife , let's give it 5 more minutes then we'll leave. I set my timer on my phone. She said ok and went to use the bathroom to wash her hands. When she returned I told her I observed 3 servers in the time she had been gone. 1) hard working female server covering 4 of the 8 occupied tables 2) a young female server come out to the servers station to grab some supplies then disappear 3) a young male server "hiding" near the door to the kitchen, unclear what he was doing We got up and walked towards the exit. No one approached us, my wife remarked she could see the manager sitting down at a table in the back eating dinner. I said to the hostess, " we're leaving and not coming back" She didn't even lift her gaze from her cell phone. We warned two families with young children in the parking lot that had just arrived, as we were walking to our car. We said, " Just be aware if you don't have a lot of time to wait or the kids are really hungry, you might want to go somewhere else. We had been seated and waited for 15 minutes for someone to come to our table. Unfortunately no one ever did, so we left." We also observed one of the customers , who had been waiting for an online order when we arrived, finally making it to her van with her carry out bags, nearly 20 minutes after our arrival. Unsure how long in total it took to get her food. So we were disappointed not being able to enjoy our Red Lobster favorites, including Live Maine lobsters. We saved our money and found a nice place in nearby Wetumpka instead. Recommendations to franchise owner 1) Find new management 2) Find new servers 3) Clean the entire restaurant, it smells musty with ceiling tile discoloration and lots of dirt and grime everywhere. Can only imagine the kitchen read more

Wish I could give it zero stars. The toilets in the restroom were badly soiled. Nothing done after I reported the filth. The food was no better. I ordered the Shrimp Alfredo. The Alfredo sauce looked and tasted like it was made with flour and water. The only redeeming part was my Server. She was polite and attentive. She seemed to understand when I declined her offer of a to-go box. I contacted their corporate office and received an apology and was compensated for this experience. Red Lobster is not off my list but I'm done with the Montgomery AL location. read more

Food was absolutely great.....service even better Ask for Krystal. Come hungry late for read more

For the 1st time I truly feel like Red Lobster failed. I've had a better experience and food at Captain D's and that honestly is Shameful. I won't be coming back to this establishment and it may be a long time until I trust Red Lobster anywhere else. This was a waste of money. Our waitress was not attentive, and when we got her attention she proceeds to explain to my family about her workload.. (really?).. Then her explanation of the menu, was wrong, the food that she brought out was wrong. We had to ask other people for drink refills. Finally the manager came in to intervene, but honestly by then it was too late. The little things matter when you pay for a service. Bad service can make mediocre food make you not even want it. On this day, this business did not do justice to Darden Restaurant family. read more

WE WERE HERE FOR 3 HOURS . Only took us 30 mins to eat. The rest was due to horrible management and business. Terrible , walked in they stated they had 1 server. There was multiple walking around. We were gonna leave but hostess said to "wait around there was someone else coming in but he was already late". Took forever to place and receive order. Our server was sitting at another table in the back after he had just clocked in minutes ago. Hostess had to come tell him to get up from the table in the back and come help us. Mind you, we're from out of town and couldn't find anywhere to eat so we settled for this and it was terrible. We also came because back in Texas ours is shut down so we had a taste for some red lobster! They were out of all "fried shrimp ". Restaurant is unsanitary and unprofessional. They pour your refills out of plastic cups. Water tastes like garbage mixed with cleaner. 0/1000 do not recommend. Asked for a to go box for my scampi and server never came back after getting payment. Xander was the server and the rest of crew is horrible as well , I hope they close down and revamp worst experience ever read more

For the most part, we had a good experience. Everything was cooked nicely, but our steaks were too salty and they gave us brussel sprouts we did not ask for. Our potatoes were bland and needed seasoning. For the price, everything should have been exceptional. I would come here again if only to give it a second chance. read more

I came here with my wife and family after my wife's naturalization ceremony. Everyone was very friendly and courteous. After being seated, our waitress (Carmelia) was extremely friendly and service was prompt. Our meal was tasted very good, and Carmelia checked on us frequently. The real topper was that she brought out an ice cream for my wife with Congratulations written on the plate, which was totally unexpected. It was a very nice gesture, and will be something we will remember for a long time. Honestly, the whole visit was 5 stars. Carmelia was exceptional. I would definitely come back. read more

Red Lobster - Lunch with my wife and family after my wife's naturalization ceremony. - Seafood Near Me - Montgomery, Alabama

The food is okay, but sucky service can never overcome the food no matter how good it is. I ordered online and had a 30 minute pickup. I give them extra time and and arrive five minutes late, I go to the to go window and there are two people in front of me, ten minutes later in at the window, anker awkwardly staring at the guy in the window for what seemed like several minutes before he says did you have an order, I'm thinking no, I just like standing in the to go window and staring at you. I give him my name and he disappears somewhere, 19 minutes later he reappears with my order. During his absence I'm just standing there, bo one said can I help you, have you ordered let me check on you or nothing, I'm just there trying to look like furniture again. I'm wanting to leave but I paid online so I'm stuck, 1 hour and 3 minutes I finally escape this place. If you are eating in maybe things might be better but if you need something to go carve an hour out of your life, I'm not sure why but yes have a free hour, never again for me though. And I just got home after all of that time my order is wrong, receipt is right order no where near, didnt get some stuff I ordered, and get extra stuff that I didnt, smdh. At least this dessert is pretty good, did I say never again. read more

Ok. It is 3 PM on a Wednesday. Walk in and lobby has 3 other couples. Parking was near empty. Told 25 minutes to be seated. The place was almost empty. I guess they can't hire workers or choose to staff wrong. Drove 5 minutes to The Wharf. Within 5 minutes, we had ordered and we're seated at a table with drinks. If a mom and pop place can do it, surely a multimillion dollar organization can. read more

As decent as any Red Lobster food wise. But has always had best customer service since I started going in early 2000's. Rare to get managers to stay that long or comeback but helped with customer relations. Servers have always been abs attentive. Overall a pleasant dining experience. read more

Long wait for your food. One of the waiters told the hostess, " he don't care about these people, I'm trying to go home." So I guess the customers are not important to him. Why are he even at work, just go home. I knew there was a reason I stop going to Red Lobster. Brought my food but not my wife. read more

I don't really know where to begin so let's just go chronologically. We were seated promptly as the place was almost empty. I had high hopes as we were promptly given menus. Then we waited, and waited, and waited some more. Once the waitress finally came back, she took our drink orders, and we went ahead and ordered food as well. Then we waited, and waited, and waited some more. The wait was so long, I actually went to the bar to get my own drink. When the food finally came out, it was absolutely obvious that my pasta had been sitting under a heat lamp for who knows how long. The pasta was hard and dried to the plate and the seafood was like rubber. I won't come back to this location again and I can't recommend it to anyone. read more

Very unhappy. Will not be going back. After sending back the first steak that was tough as leather I waited for the new one. After waiting an hour and a half it was time to go. Waitress never came by and sat there thirsty most of the time. As I was walking out after paying full price I asked to see the manager. She started offering something but I interrupted her and said: "I'm sorry but my time spent here is over and I won't be back." Oh well....the rolls are good but you can buy the same ones at the grocery store. Good luck with this one! read more

I received a gift card to Red Lobster from a coworker and after not going there for over a decade, I was pleasantly surprised by a recent lunch take-out. My wife and I both got the Crispy Cod Sandwiches and there were excellent (and huge) and the salads and biscuits were hot and fresh as well. Staff was courteous and attentive. read more

It's a Red Lobster so most know what it's all about. I want to comment on how well our waitress took care of us. She was great and ensured we enjoyed our meals. Cheesy Bread :) read more

I went to he Red Lobster in the Eastdale mall area . So far in my lifetime Thee absolute freaking worst red lobster I have ever been to in the many years I've been going to red lobster in a couple of different states. Montgomery Should never have a Red Lobster because they cannot hire compitant management ...The server was good but the food was $#!ty . The crab legs were freaking (Hollow) The lobster were a little bit bigger than a craw fish. The drinks were terribly watered down. The maitere d' was rude as ever. We do not deserve such poor accommodations. Lastly I noticed that the place looked old as hell and pretty ran down. It sucks just as bad as the test of Montgomery read more

The manager Kenya was very rude and not attentive to what was going on in the restaurant. Constantly on her phone, posted up on the wall and ignored me and my party when the food was taking forever to come out just to then find out that the ticket never got sent to the kitchen. read more

Listen up people, those commercials are down dirty lies. I had ordered fish, how did a seafood restaurant run out of fish? I'm disappointed at my red lobster experience, I looked like a fun night in town. So I ordered lobster, it moved a little bit. I quickly had to post this to tell everyone that do not go near this hellhole! read more

*****Keep driving***** While traveling through Montgomery, we stopped in to eat at this Red Lobster only to use the restrooms and leave. Restrooms smelled of urine & seafood, in the ladies one of the doors happened to be tape off with masking tape. The lobster aquarium was so cloudy, we could hardly tell there were lobsters inside. After visiting the restrooms, we decided to find another restaurant. read more

Please take your business elsewhere, and I'll explain why. Even the management, who served us, is terrible. My friend and I decided to eat there last night (5/20) at around 7PM. The store was not really packed, but it took a while for parties to get seated. They then told us it'd be a 25-30 minute wait. So, we decided to sit at the bar, a usual trick. We were seated and were actually taken care of by a manager: the worst mistake. The manager took our drink orders and slowly got them back to us. Then we waited ten minutes before we were even acknowledged for our orders. Another two people sat next to us in this time (important later). First of all, the rice had more flavor than the sea food, and the manager messed up our order: forgot the extra crab, and forgot the mashed potatos. The lobster had almost no taste and when we told the manager his response was, "How do you want me to handle it?" No apologies. The manager also grunted as an acknoledgment at times. However, he had a full conversation with the people next to us all about Auburn University and how he was a greek. I know entirely more about the manager and the ladies sitting next to us than about the food. The manager continued his conversation while we had to wait just to get a check. When he wasn't around, we asked a server who came by to help with drinks and such. We tipped him and thanked him because he had more customer service than the manager. Horrible restaurant. P.S. A very small spider crawled on my hand. read more

I wish to write about my experience at Red Lobster today July ll, 2019 about ll:45 am. We went in prepared to have a nice lunch. We were very disappointed. We got up and left because of the music being played. I did not want to have my lunch with jungle drums beating in my ears! We asked to be moved but were told it was played everywhere in the restaurant. Just a warning if you expect pleasant music while eating lunch! read more

Do you want a seafood dinner that's pretty nice but not too expensive, come to Red lobster. Of course there are a lot better tasting places in Montgomery, but I honestly don't know where else to get lobster. Alabama in general has a lot of places that do crab legs and oysters, but not a lot of lobster places. Red lobster is great for kids, and my kid loves lobster and crab. Of course I could probably survive off the cheddar Bay biscuits alone. But the food is pretty standard. The reason it doesn't get full marks is because often it's short staffed and the service isn't always great. The restaurant itself could also use some updates with its Decore. read more

My wife and I went on Tuesday afternoon. The restaurant was well maintained and our waiter did an excellent job. I ordered a ship dish called Uncle Walts Shrimp something or other. It was described on the menu as sartaed and lightly fried. My mouth dropped opened as I received eighteen fried frozen butterfly shrimp that you can buy at any grocery store for about six dollars a box. I'm not a fan of frozen seafood. I won't be back and my service will always be at The Wharf where their seafoodis fresh and not frozen out of a box. The biscuits and coleslaw at RL were good though read more

I had many bad experiences here. Tonight over dinner we decided not to return. But because of the new assistant manager, who went over the top to keep us as customers, we will try one more time. I regret not catching his name. I my opinion he is the best employee you have. He actually cared. I really appreciate his understanding. I'm hoping with the new management you can get this restaurant back on track. We were there around 7pm on 3/24. read more

To any potential customers, I wish I could give this establishment less than a 1-star rating. My wife and I tried to grab a meal from this specific Red Lobster on 20 March, 2021 at around 8:35. We signed up for the wait and they informed us that it would be about 30 minutes until we were seated. We did not hear anything for a longer than 30 minutes, so at 9:10, we went inside of the restaurant and asked if there was an issue. The greeter basically told us that they may not have any more seats and commenced to seating another couple, who clearly signed the waiting list after we did. I informed the hostess that they could have told us that we would not be able to be seated 30+ minutes ago and if we knew that, we could have spent that wasted time finding another spot to eat at. Her responses were very rude and unprofessional. We spoke with a manager afterwards and she informed us that we would be seated immediately - after that long wait and that rude encounter with the hostess. It was 15 minutes from closing time and I was not going to eat in a place where the cooks may have to work a little longer than they expected - no upset people cooking food for me! We just departed the restaurant and they lost our business, for good. The whole ordeal was just extremely unprofessional and I think that the only reason that this establishment is still open is due to the limited eating options around Montgomery, AL. I would recommend eating elsewhere if you are thinking about Red Lobster (one may have to travel further out, but oh well), especially when referring to the location in Montgomery, AL. Signed, A very unsatisfied ex-customer read more