REFFERENCE # GM111224T 11/11 VETERANS DAY On this day a lot of restaurants in the community celebrate and honor our veterans by offering them a free meal or free item as a thank you for their service add sacrifice. As a military family we look forward to this day and we moved through the community with great pride. Most communities offer up a list of the restaurant and stores that are participating we go through and pick out the ones we'd like to go to and with almost all of our experiences they are pleasurable and the staff is welcoming and kind.However this was not the experience at the Red Lobster on 192 in Melbourne Florida. Keep in mind that this is a business that has been going under and it's barely staying afloat so you would think did their staff would be going above and beyond to make sure that all of the customers were treated well. My retired veteran went to this location as a proud Black Navy Vet but was met with disrespect! Let me set the stage the restaurant literally had 10 other customers during a lunch time hour which is when most restaurants are extremely busy, he was told by the greeter that he would have to wait 5 minutes to be seated ina basically empty restaurant. If you know anything about military people you have to know that for some of them it is very hard to get up and go out into the community because they suffer from things like anxiety, depression, and PTSD. My husband venturing out on his own is a big deal and I celebrate him even more so on those days because I know the extra effort that it's taking for him to get out into the community. On this day he went into Red Lobster thinking that he was going to be treated with respect and thanks for his service but instead he was greeted by a waitress that seemed to have a problem with serving a veteran and providing them with a free meal. She said to him "oh you're here for the free veterans meal" My husband was well dressed &neatly groomed with a pleasant attitude, but this waitress treated him as if he was a beggar off the street.She never once welcomed him in, she never once thanked him for his service and she didn't even ask him what he wanted she just tossed him a menu walked away, came back moments later took his order and brought him a filthy glass of water to drink. She eventually came back to the table sat down his meal and walked away! While sitting there he watched how she interacted with the other customers and she was not giving them the same lack of service but every time she would come back passed histable she would ignore him until she noticed that he was finished and this is where the whole situation turned on its head!!! When she saw that his plate was clear she walked up to him and said "YOU CAN GO NOW"!!!!!! She never asked him if he wanted to see the dessert menu or if you needed anything else or if he'd like to place a to go order she just assumed he was only there for a free meal. She treated my husband as if he was a beggar knocking on the back door of the restaurant begging for a meal!!! He actually wanted to place an order for other things and I plan on leaving her a generous tip but that all went out the window!!!! How dare she!!!! I personally went back to the restaurant and spoke to the manager Tammy who gave the impression that she was very appalled by the actions of her waitress and she offered an apology and gift cardbut for me that was not enough. My thought is this if you do not like working in the food industry or a customer service field then don't apply for the job. There are plenty of others out there who would love to have that job and would handle themselves accordingly! My request was that she be reprimanded by being written up and suspended from her duties. People like her need to understand that there are repercussions for your actions and that when you mistreat people Karma we'll come knocking at your door. And by the way this waitress was African American so it really Disturbed my spirit to know that a black woman would treat a black man in this manner in a public place. I plan on reaching out to the DM & CEO! I'm so disappointed and discussed ! I have and will continue to share ths expirence with my family and friends. I will be encouraging them not patronize any RL locations, when you disrespect one of us you DISRESPECT ALL OF US! read more

Server was friendly but she was very slow. When came to the food it was served to after a very long wait, the plates were hot but the food was warm but not hot enough to melt the cheese on the top of the food. Never got a beverage refill. Waited 15 minutes for a to go box and the check. When we finally got the check I tried it give her the payment but she said that she had to take an order and would be right back. Got tired of waiting and left with the payment for the check on the table. read more

5:05 pm on a Wednesday afternoon. I walk up to the front door, and a man from behind approached. As a gentleman would, I held the door open for him, and he stepped in, not returning the favor with the 2nd set of doors. Inside, the host and hostess are struggling through what appears to be a shift change and a lack of servers. The city employee whom I allowed past me was promptly offered a table, with the caveat that it would be 5 minutes before his server would see him. All this, even though the other half of his party had not arrived. I was here to dine alone. Alone. That would be the theme for the next 40 minutes. Soon after, I was perched with the same speil, though my way time was to be 15 minutes. I was ushered to my table, right next to the scallywag, who took advantage of my generosity, accompanied by a post-it note stating my arrival time of 5:14 with a wait time of 15 minutes. Ok. 5:30 would come soon enough as I sat there with my phone. Alone. A few minutes pass. The server comes by to state she would be with us (myself and my shameless neighbor) as soon as possible. Soon thereafter, she asks my next- table nemesis for their drink order. They are ready to order food. Fantastic. She can grab my drink order, and I'll have something to sip on for the next few minutes until my time comes. 5:30 comes. 5:30 goes. Next thing I realize, the motley city workers had been delivered their food. I've yet to place a drink order or even offered a glass of water. I just sat there. Alone. Finally, at 5:45, the server returns to START my drink order. No apology. No remorse. 15 minutes after the glowing sticky note staring at her shoes how long I've sat there. Alone. I couldn't take it. I got up, went to Popeyes, and got a flounder sandwich for $5. Alone. read more

Endless shrimp! Great service! Cozy atmosphere! Looking forward to our next visit !! Endless shrimp! Great service! Cozy atmosphere! Looking forward to our next visit !! read more

I was craving a fried seafood platter. Where can we go to get it? Nothing fancy no big expectations. Service didn't even have to be good don't care about the cost. "Just make sure my food is hot, everything is fried and give me malt vinegar, tarter/cocktail sauce ketchup and lemon, I'll make it work and I promise not to complain" *Yelp Search* Red Lobster sells the Admirals Feast. Hmm this food snob doesn't eat at "chain restaurants" It's been over 20 years since I've been to RL. Let's give it a try. I have low expectations anyway. Arrived around 3:30, only one other table with 2 diners in the whole joint. We placed our orders. Hubs ordered Fish n Chips. Food came out really fast. Our Server was a youngin..excellent service. Food was fresh and hot beyond my expectations!!! Oh my! Even though I'm sure everything was frozen prepackaged, I'm just glad I didn't have to resort to preparing it myself. It's not often I eat fried foods only when I crave it, we'll be back. 4 stars because my glass wasn't cleaned properly. read more

Walked in waited 10 mins not even an acknowledgment. Not even busy. Message received.

Food was just ok, service was incredibly slow. The manager was not helping the staff.

Went with family on a Saturday. We did call ahead. Got there 10 mins early but we had to wait about 25 mins. Tons of open tables but no help. Sad for sure. Years ago this place was hopping on a Saturday night. Service extremely slow as once we were seated we waited 25 mins for the waitress. Food was a little better than average. So sad to see this place has gone down hill. Other chain restaurants in the area do not have this sort of problem. Sad as this. Indicates a management problem. Wake up owners you are killing your own business. read more

Waitress was very pleasant. I ordered the shrimp trio and any shrimp lover would love it. I didn't give 5 stars only because I didn't like the cole slaw. It was bland. I would however recommend this the anyone read more

Great service and the server was wonderful as well. The server was very knowledgeable and made sure my mother and I were satisfied with our food and drinks. read more

The only thing that was good here was the lobster dip and bread. The shrimp, mash potatoes and rice had NO flavor at all. I'm shocked they are still in business. Will never return . Also we had to wait 30min to be sat in a restaurant that was empty . read more

Husband and I came in and it was absolutely empty. We were immediately seated, however, no one ever came to serve us. We waited a whole 20 minutes and no one came soooo we left. It's honestly embarrassing to seat people and ignore them for that long I definitely would not recommend this place. read more

I want to give zero stars!! Tonight was the worst. We were there for 3 hours. When we got there, the hostess told us a 20 min wait. We waited 45 min. Got our seat, and the server took another hour to bring our drinks. We ordered our food and appetizer at the same time. Another hour passed, and we finally got our appetizer. After another 40 min, we finally got our food. It was cold, some was undercooked, and my husband and i crab legs were overcooked. After talking to the server and letting her know, the poor server said that she had to cook our food. Also that things changed, and they are now sitting 15 tables per server. There were only 3 servers tonight. So many other people complained and walked out. We asked to speak with the manager, and she refused to come out. The place was dark, hardly any lighting. Poor customer service on the manager part. Poor planning and staffing on the manager part. We will not be going back to this location. read more

Stopped in Red Lobster today around 3. Greeted by someone we could barely understand. Told her we wanted to sit at the bar. Was told no. Wait! What? She said the bar was closed. But there is a couple already sitting at the bar?!? I said oookaaay, we'd like a booth over by the window. Nope. Can't sit you there. But there are people sitting over there? She said I can't sit you here. She takes us to this little hole that has maybe 2 booths per side. It's a dark little hole. Keep in mind, they weren't busy. People there but not busy. She seats us and then I get ticked. She comes back over to speak to another couple seated in the "hole". I stopped her and said I'm confused. We can't sit at the bar and the bar is closed YET there is a couple sitting up there. She said "oh they've been here for a while". HUH? I said what difference does that make!?! She said I don't know. I was told no more at the bar!?! WTF!?! WHY!?! Is it because you have a lazy bartender that doesn't want to deal with more than 1 couple? I mean seriously! W T F!?! So, I said well we're leaving then. I wanna watch football and I don't wanna be stuck in this dark hole. She said oh I'm sorry. Ok. Off she went. What has happened to customer service anymore. It's like most places you go anymore, customer service is a joke. Guess I'm adding Red Lobster of Melbourne to my "never go back list". read more

We had such a great experience at red lobster! Our server Thomas was super friendly and attentive to our needs. It was the first time in a long time we didn't have to go searching for the server at a restaurant. He ensured our food was out in a timely manner. Pam the manager came up and greeted us while we were sitting down. We noticed she did this to all the tables in the restaurant. She really made us feel welcomed and ensured we were happy with the service. She was very upbeat and you could tell she really cared about the satisfaction of her customers. Overall, great experience!! Great staff, great clean atmosphere, delicious food!! We will definitely be coming again. read more

Went to Red Libster last night. Had the new "endless shrimp" for $21.95. The shrimp was good and server about average or a little above. I order more shrimp ( since suppose to be endless) and took about 20 minutes. I ate the shrimp and requested another one( about 6 medium shrimp) . Finally got it 30 minutes later after I was full. Server said sorry for delay and offered a 2 go box, which I took. We were there almost 2 hours and it was crowded. I think they delay seconds so you don't eat too much and your brain catches up with your stomach. I'll keep going there but won't order endless again- more shrimp on the SeaSide order than the endless and cheaper! read more

We ordered lobster, scallops, and salmon grilled. The lobster and scallops were tasteless. There was not a good sear on the scallops. The lobster looked like it wasn't cooked all the way and was skinny and flimsy. Not what I am used to. The salmon was well cooked and was the star of the dish. I was invited by Red Lobster to come and try their lobster. Very disappointed. I can go to Publix and buy all of these seafood items and cook them myself, which is what I plan to do in the future. read more

Ordered the shrimp duo with a salad today , the server forgot the salad and was not that interested in fixing it , she didn't even notice and then was like ... well did you want me to make it now ? Not that thrilled with the experience ... read more

I absolutely love Red Lobster. Today my husband and I had lunch at the Melbourne FL location. Our waitress got the order wrong and brought my husband the wrong food. We requested extra tarter sauce and also asked for a few extra paper napkins. Our waitress brought us extra tarter sauce sort of. She filled up four tiny containers that were half full of tarter sauce, essentially only giving us one serving each. The fish was gummy and wasn't very good. The baked potatoes were cold and after waiting another 30 minutes she brought my husband his actual order. Our drinks were empty and she never got more drinks. All in all it was a horrible experience. The waitress acted like we were an inconvenience, and throughout the entire service she was actually quite rude. We are happy go lucky people and never set out to offend anyone. She was obviously mad at us for some reason. We also saw other employees glaring at us like we did something wrong. I have no idea what that might have been. I figured that there must be a tarter sauce shortage and our asking for a little extra was out of line. It was actually ridiculous, and as much as we love Red Lobster, I highly doubt we will eat there again. We don't have the opportunity to eat there very often and it was a huge disappointment to pay over $30.00 for bad food and a very rude waitress. We ordered a pizza for $10.00 later in the day and a fast food place, and it was more enjoyable than our experience at Red Lobster. There were hardly any customers there, and our waitress wasn't swamped but she was incredibly rude. Her attitude made our dinning experience bad and it made her ugly. I didn't even want to eat the food after seeing the way she was acting. Things are tough in the USA right now and the little things matter. Nobody wants an expensive lunch and a rude waitress. We always tip 20%, but today we left a 10% tip. I almost wish we didn't leave a tip at all. read more

I had a day off so my friend and I decided to get the endless shrimp I added a drink and salad for a extra $5 .The salad had bad lettuce to boot did not get any refill on water or my drink I left with much disappointed. It was a bad experience and a very long wait. read more

I'm leaving a 3 star review even though we were unable to stay & eat. Was looking forward to eating a late lunch here today. When we walked in there were people sitting & waiting all over the place. Hardly anyone seated in the dining room. Come to find out, there were only 3 people working in the dining room besides the hostess. ‍ We ended up eating seafood at Shells. read more

The service was good, but the waitress was rude so I will not waste my money here again! waited to speak to a manager, but they couldn't even come to speak to me regarding my issue. Hence, Red Lobster is not on my list of places I will go! read more

Red Lobster has gone so downhill. First off there was no AC, our waitress didn't let us talk. She's like "how is everything, okay great." Without even letting us respond. The calamari with veggies is now just overly chewy calamari with no veggies. read more

Red Lobster at 2355 W New Haven Ave, Melbourne, FL 32904 should be closed until you have enough kitchen, bar and wait staff to operate. We had the absolute worst experience on 8/5/2023. We called ahead at 6:41, got hung up on twice and finally were able to put our name in, girl said 45-60 minutes wait. We arrived and checked in and were told the same thing. Three quarters of the restaurant was dark and empty with no one at the tables. I think I counted two girls trying to manage the check-in and seating, two waitresses and one busboy in the entire place. We had plenty of time to count employees because we waited and waited and waited to be assigned a table. Many people came and left after hearing the wait was 45-60 minute even after they had called ahead, at one point it got to be 1-2 hours. But finally we got a table, and we should have left at the point that we go a dirty dish placed in front of us for appetizers, but we didn't because things happen. My wine took 20 minutes to get because "The bar was backed up" Really? So then my salad which was supposed to have ranch on the side comes out dripping with dressing and the lettuce was brown on the edges, because "the kitchen staff was slammed". We never did get a replacement plate for appetizers, but when our Granddaughter found a long hair in the biscuits we felt we shouldn't even ask for another plate. The crab came out as requested but without anything to put the shells in until we flagged down the waitress after waiting for her to bring one and now she said the "kitchen was backed up". Oh and then the second glass of wine took 20 minutes because "the bar was backed up". Did I forget to mention that the one busboy drops a huge tray of dirty dishes and glasses and ice and everything went all over the place and actually hit my daughter's leg. There was no Manager on duty, because we asked, and we didn't not tip the waitress because even while not being very good, she had no support. Two words for this location "Stay Away" Oh and try leaving comments on the corporate website. read more

Always have a good experience every time! The whole family truly enjoy it. Coming here is like a treat for the whole family. Their complementary bread is sooo delish! read more

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My visit took place on Saturday afternoon around 3 pm. Restaurant was very clean as were the restrooms! The service was amazing in fact, is there such a thing as overkill? Well there is a balance and the server while very attentive would come by and check on us every few minutes. There is a balance needed but good. Ordered the shrimp special where you can choose 3 entrees for $15.99. I chose creamy shrimp scampi pasta, grilled shrimp bourbon, and lemon garlic butter shrimp for $15.99. Everything came out hot except for the grilled shrimp. The grilled shrimp the server said was spicy, but honestly, I didn't detect any spice. All entrees come with their bread which was piping hot, and a Cesar or Garden salad. Great deal and I was stuffed! Bon ap a lobster! read more

My grandparents wanted to take me and the bf here because "we know you like lobster". Unfortunately, they don't realize that Red Lobster is not my idea of lobster but we went because they're 85 and 86 respectively and they think it's great. My boyfriend and I ordered Lobster Scampi from their limited time menu. Good thing it's limited because it was not good. While it looked pretty, the lobster was overcooked and it was doused in sauce. My grandmother ordered the Admirals Feast, which is basically a fried fish platter. She enjoyed it and grandpa liked his dish too. The service was good hence the 2 stars but that's to be expected because we even beat the early birds. Again, they're 85/86. read more

Red Lobster - Lobster Scampi - Seafood Near Me - Melbourne, Florida

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Based on phone etiquette that these employees have, I will not be going to this restaurant. I called a week ago to see how long their endless shrimp promotion will be going on until, the lady that answered the phone stated for the remainder of the month. I said thank you and she just hung up on me. I called again today to see if that was true. The lady that answered this time stated it was a permanent part of the menu. I said thank you, she said your'e welcome and she hung up before I had the chance to say goodbye. I'm so glad this red lobster showed their true colors on the phone. That way I will not be wasting my money there. read more

What can I say about Red Lobster? Its one of the better chain restaurants we have been to. Food is good . Especially when they have the Endless specials. Have been to this location many times over the years. read more

This is a very nice restaurant. The staff is very helpful and friendly. The clam chowder is just ok. The biscuits are delicious. The King Crab is excellent. Good times! read more

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I haven't been to RL in a while and this was a pleasant surprise. The food and service were really good. We ordered the 4 course meal for just under $20. It came with soup, salad, entree and dessert. I had the salmon and my SIL had the pasta with shrimp. We both added on lobster tails. Maybe we've become spoiled from other seafood places but they were tiny. This is why I am subtracting a star. We had the lobster artichoke dip appetizer and it was a winner. I don't know if it is a staple on the menu - it definitely should be. Everything from start to finish was delish. We left stuffed and had leftovers. read more

Red Lobster - Refreshing strawberry mojito on hot day. - Seafood Near Me - Melbourne, Florida

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Always have a friendly & attentive server. The biscuits & salad never disappoint. Their $5 deals till 6pm is usually the only reason I come. The food has flavor but could be cooked better. Our food is usually over done. My seafood stuffed mushrooms were oily & didn't have the best texture. My lobster pizza was hard & dry. Their are so many non chain restaurants that serve seafood, try those. read more

haven't been here in years but we had a great time. Started with the lobster and artichoke dip recommended by our server Michelle. YUMMY! He had harbor bake with linguine and I had crab bake. We ordered mashed potatoes with lobster sauce as a side. Our server was AWESOME and the food was great. Will definitely go back. read more

Red Lobster - Lobster and artichoke dip - Seafood Near Me - Melbourne, Florida

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Weekend before Valentines, so pretty crowded....no problem. Various shrimp and lobster dishes were pretty good, but be prepared for lots of salt on everything. Ordered the artichoke dip and literally had to scrape salt from the chips. Wife's bread/toast was very salty. read more

Red Lobster - Seafood Near Me - Melbourne, Florida

My boyfriend took me to Red Lobster the other night as a surprise and we had a fabulous time. I hadn't been to one in about a decade cause I didn't care too much for fish but over the years I began to love it. We both got the Endless Shrimp and loved every bit of it. The shrimp linguine alfredo was sooo good as were my garlic shrimp scampi. I got a dinner salad with blue cheese dressing and he got clam chowder. He let me try his clam chowder and it was good and creamy. I'll have to get it next we go. And who doesn't like their cheddar biscuits. We had our wonderful waiter get us three baskets full. Also, the sweet tea was good and sweet. Our waiter was very friendly and attentive. read more

Red Lobster - This was my dinner salad with blue cheese. Plus, our first empty bread basket. Those biscuits were good! - Seafood Near Me - Melbourne, Florida

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I talked my wife, who is a very popular local restaurant manager, but had the day off because her restaurant was closed, into trying the Lobster Fest here tonight. There was plenty of parking, but curiously, the disabled parking is located on a different side from the entrance. There is a wheelchair ramp that led from the parking lot to the "entrance." We were seated at a pleasant window booth and were greeted by our server, Ciara, who was VERY pleasant and patient. My wife and I made some menu inquiries because of my allergy and her specific desires. My wife ordered the caesar salad and I ordered clam chowder, which I found out that the chowder was an added $2.99 expense (??). The salad was unremarkable, but the soup was very thick and, unless you were chewing on the clams, lacked any clam flavor whatsoever...but let's move on because the Lobster Lover's Dream, that we both ordered, was not a trivial expense at $37.99 each. Lobster is why we were here so I feel we had the right to expect a truly wonderful meal, which it was not. Our meals were served with two lobster tails (one tasty rock lobster and another that my wife and I both suspected was Florida lobster, both were grilled). It also came with choice of side (a cool, not hot, baked potato for me and asparagus for her, a $2,49 extra charge) and a large serving of Fettuccine Alfredo with pieces of lobster. The pasta cream was so thick that my wife was unable to eat it. Our server did give her a side of fettuccine with tomato sauce. The manager did come to our table to ensure the meal was acceptable, which is why, along with Ciara's exceptional service, I rated our experience 3-stars instead of two. Unfortunately, I seriously doubt we will ever return. We we both completely disappointed. read more

KEEP AWAY Last night my family dined in the restaurant mentioned. Our experience was good, but that is not the problem. This morning (9/24/07) we received a warning from our bank informing us of 2 suspicious transactions. When we contacted the bank we came to the conclusion that this unknown transaction was made in the restaurant using a phone with a Square scanner (possible false account) I called the restaurant and spoke with the manager. She was not of any help and it took her very personal. In his own words, "nobody here does that, call the police, I can not help you". Her tone was very defensive. I was very disappointed with this manager's lack of concern. And yes, I got in touch with the local police department about this issue and with Red Lobter's central offices. My family will never return to that place. read more

I went to this red lobster with my wife over the weekend . The person who sat us was nice . She went to sit me at a table and I asked for the booth . She turned and smiled at me and said of course. Then our sever came along and I can't say she was all to nice . Debbie was her name . I over herd her complaining about having to "take another table" and that she refused . Debbie didn't come to our table for over ten minutes. No drinks no bread no nothing. She then finally came over and when she introduced herself it didn't feel inviting. She had an attitude in her voice as soon as she got to our table. The food was good . But our server was not . read more

We were greeted at the door and escorted to our table immediately. The waitress took our drink order and went over the specials. She brought the drinks within minutes and then gave us some time to review the dining options. She returned with two baskets of Cheddar Bay Biscuits that were hot and fresh. I mean, the biscuits are reason enough right! Not to mention the sweet tea is the best!!!! The lobster artichoke dip was the perfect way to start our meal. We all snacked on that while we waited for our meals. We all made our various orders. I decided to take part in one of the last days of Crabfest and ordered the 1.5 pounds of snow crab legs. Everyone ordered something a little different: The Ultimate Feast, Lobster, Shrimp, and Crab Trio, and Rock Lobster meal. I have to say, I think they gave me more than 1.5 pounds of Crab. I think it was closer to 2 pounds. So much crab in fact that I didn't touch the corn or potatoes that came with it. Spent my time cracking shells, dipping the sweet crab meat in melted butter, and enjoying my family time. Everyone really enjoyed their meals. We had so much food that we couldn't get dessert. If I had to complain about anything, I think the prices have gone up a bit. Will definitely go back when I am in town. read more

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We had a great dinner at this Red Lobster location while traveling. Our waiter was exceptional! Our clam strips seemed over cooked & we told our waiter it was fine, however; shortly thereafter - a new order arrived that were cooked to perfection. This is one of the most professional Red Lobsters I have been to and would highly recommend this location. read more