Worst service ever made a order online. Let them know I was outside. Totally forgot about me excuse after excuse after waiting almost 45 minutes asked to speak to the manager for a refund found out. They were just making my order. The Manager's excuse was that they were shortstaffed. There was no one in the restaurant... read more

We went to Red Lobster on Christmas Day. Had to wait 2 HOURS and another hour to get food. We arrived at 7:00 PM and didn't leave until 10:30. I can kinda understand why cause it was Christmas to be fair. Don't order fries, if you do, be prepared to wait a while to cool. They are very spicy. But the other food was good. I love the ambiance. They do have a weather station there. Since I'm a weather geek. I loved it. Would recommend going there, just not on any holiday, like Christmas. read more

Got the shrimp, salmon, and lobster ultimate feast--food was excellent as always, and the service was quick and friendly. Big shoutout to the new CEO--clearly making a difference. Thank you!!! read more

Came here for their Lunch special, we had a great time. We were quickly taken to a table and the service was surprisingly fast. We must of came at a good time, the lunch crowd was not heavy. read more

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The absolute worse Red Lobster EVER!!! Ate here and my husband and I both got sick...Vomiting and diarrhea. Not to mention, the workers are very unprofessional. Alot of playing around, loud side-conversations (particularly the loud "boy/girl gay server)while customers were clearly dining. Needless to say, I will not visit this Red Lobster location again. read more

Was seated immediately but the service was very slow as the bartender was doing double duty tending the bar and waiting on tables. We're currently at 1 hr 45 min total time here and are still waiting for a to go box and check. Food was ok, but not the best Red Lobster I've been to. I don't recommend coming here. I know we won't come back. Edit: Family also got sick a little later, pretty sure it was the food. Stay away from here! read more

cosmetologist here was looking for a cool part time job, i had applied and came at open 11am at my interview time and waited 10 minutes watching staff walk around and then was told " my manger can't interview bc she's busy " it's 11am open no one's here. so unprofessional... its unfortunate this business will fail and continue to have the dingy vibe that customers talk about in reviews read more

We went here for lunch this week. When order arrived one of the sides was missing. The waitress argued that we had not ordered it! I got the sailors feast. Flounder was fried skin, no thickness at all. The popcorn shrimp were so small they looked like tiny embryos. Baked potato was really small. Meal cost $68 !!!! Never again !!! read more

Excellent experience! From the moment I walked in, I was greeted with warm smiles and a welcoming calm atmosphere. The food was delicious, of course, but the outstanding service truly made the meal memorable. Thank you for creating such a positive and pleasant environment. I will definitely be returning and recommending Shana B to service my friends and family when they go she definitely knows how to contribute her personality to making people feel welcomed. Shana B deserves a lot of praise! read more

Excellent service! I had the pleasure to be served by Shana B, and I was truly impressed by the service provided. From the moment me and my friends were seated she made sure we felt welcomed. Shana was friendly, funny, and had a positive attitude. If you come to this location you would be pleased to have her! read more

Amazing service! My girlfriends and I went out for a early dinner got seated right away. Our amazing server Shana B took great care of us and was super great to talk and interact with! Definitely ask for her if you can! read more

This was a disaster! This location needs some serious overhaul. Saturday night there was an hour wait for a party of 3 after 9 before we were seated. My waitress was fine, she was friendly but obviously was just tired from a long night of complaints. First to start the restaurant is filthy. Clean dust the ceilings, vents, floors, tables window ledges... After we ordered we realized every single table around us was waiting on food or complaining to a manager about the food or lack thereof. We waited for about an hour to receive lukewarm food that was incorrect and had been sitting and was not fresh. It was late and we were just outdone. The wait for a manager was long as several tables were just ticked off at the wait and then condition of the food. The kitchen was obviously short staffed and beyond struggling. I tried to have grace as it was a rough night for all staff. I will not be back anytime soon. I hate we waisted money tonight. I really hope they can get it together and also afford a deep cleaning. read more

It was a long time since our last visit, so we visited on a Thursday night. Forgot to make reservations, but as a walk-in, we were seated in 15 minutes. Shout out to the manager and our waitress Kiara. High sprited, pleasant, and checked on our every need. The famous Red Lobster classic biscuits were yummy. Just as I remembered. Patron Margarita with salted rim was excellent. I was hyped, but alas, the rest of the evening went downhill. Calamari had an unknown foil item intertwined; the ultimate feast contained 2 premium and 2 classic selections. Selected lobster tail (could have been hotter) grilled scallops (under cooked) shrimp fettuccine alfredo (just ok) and garlic shrimp (just ok) and hubby ordered the Salmon New Orleans ( blackened salmon topped with shrimp with a tomato cilantro relish- salmon was baked not blackened. It's a no for me for the food. But that Patron Margarita that eased my mind and was all the Good. read more

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First off the service was good our server was very nice and tried to accommodate us as we were a party of 12. But first thing is that they were our of Pepsi no sugar. Next they were out of Lime for waters and the dish I wanted had ingredients missing so I had to order something else. After this they ran out of sweet tea so couldn't accommodate the drink refills. This was at 4:00 on a Sunday afternoon needless to say this was our last trip here. Also waitress got everyone's check mixed up although I can see how this would happen. She was very gracious in correcting this. read more

Took my boys and their buddy to dinner tonight. First time at Red Lobster! We all had the Caesar salad. Very good. Not too much dressing and shaved cheese. The warm rolls were delicious. No need for butter. The main meals were good, just not Great. The shrimp was over cooked and the crab legs were so soft you couldn't use the crackers. A bit disappointing. Was surprised of the prices; seemed high for this chain The service was not good. I had to ffinally get up and ask someone to assist us inn getting a check. We were told that our waitress was not feeling well soo another was taking over...really? That is what you tell us after she has handled our plates, glasses, etc? With the high risk of illness going on it was the worst thing they could have said. read more

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Ordered for dinner tonight. The only thing fresh were the biscuits. The fish was hard and very tough, the fries were dried out and cold, the coleslaw was soggy with no crunch, and the Brussel sprouts were reheated. read more

Red Lobster - Seafood Near Me - Concord, North Carolina

The server really makes or breaks this location. My family came in December and it was awesome service. So the food seemed fresh and amazing. Saturday night we waited an hour to get seated. Totally understandable for a Saturday night. We got a text to be seated... yay! Our waitress seemed like things would be okay until I realized she was all over the place. Trying to clean tables versus providing service. No biscuits, no water, ordered a cocktail. After 20 minutes, I realized she wasn't going to provide adequate service. I went to the bar to order my drink myself. I came back while she was at the table and she said oh was it waiting on you? No ma'am! I ordered it while there. No refills on drinks, just poor service. I can go on and on. The food wasn't bad upon arrival... well some of it because one of the appetizers came after the meal but she couldn't remove because it came with a deal. I would definitely not return on a Saturday evening and I'm good on Red Lobster for a while! read more

Keona is the best Miss the old red lob crew from a few years back they knew my order my seat my drinks etc but she is one that is still there so I love coming to see her. Red lob crew 2016-2018 was the best! Just saying ! read more

Marking this place off my eating out experience. Just leaving the Red Lobster at Concord Mills location. Absolutely the worst experience ever. Granted I have been coming to this location for 15 plus years seen alot of people come and go. Today we decided to go for lunch big mistake.. New Bartender AJ. He was very nice. Over whelmed with people. Taking tables around bar and working the bar and the well. Way to much for someone on their 3rd day. You would think a manager would step in to help him. But no Kelly was of course in office where she always is. Poor guy. I give him a month before he quits. We ordered our drink which is a shot of patron on rocks with sugar rim, sour on the side. And lobster dip app. Hubby and I had 2 drinks a piece. KELLY the manager tells AJ to charge us for a classic margarita 9.49 and a shot of patron for 3.00 so 12.49.. wow. All just for a SHOT OF PATRON. TALK ABOUT PRICE GAUGING. When my drink have ALWAYS BEEN 10 49. WHICH is the price of a shot of patron. So if you go to eat at this Red lobster. Check your bill. Especially if the red head manager Kelly is working. HORRIBLE EXPERIENCE. YES CORPORATE YOU CAN CALL ME. I WOULD LOVE TO TALK TO YOU. read more

This review is from service a year or two ago, so things may have changed. I was with my wife and son, celebrating his birthday, and the service was incredible. When we walked in, we were greeted and signed in promptly. It took around 40 minutes to get seated, but we waited. The lights were dim, as usual, but that was good for my son, who has autism and some sensory issues. We were seated at a table, which i didnt mind, but my son, he doesnt like the feeling of publicity the tables give. We were changed to a booth promptly, with no questions asked, and he was happy. We then gave our drink order and received their famous biscuits which were properly seasoned, buttered, and were deliscous. I ordered the crab platter, and my food was phenomenal. My wife and son shared the meal with 2 entres and 2 sides (it costed around $80, not sure what it was called.) My son was ecstatic when (at the time, we didnt realize) the server upgraded his small steak to an AMAZING filet mignon. He said it was one of the beat steaks he ever had. When it time came for the birthday song, he was reluctant, considering the music annoyed him and made him embarrassed. The servers agreed to sing the sing quietly and he got his dessert. Overall, a great experience for me and my family. read more

Update - just realized they left off some of the components (tortilla strips, avocado, and sour cream)! read more

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Horrible service. Family of 5, got 4 pieces of bread. Asked for over 2 hrs for a refill, breads were always "in the oven". Table next to us with 3 ppl got bread twice in 10 min. Empty cups most of the time, no refills for over an hour. Food took forever and missing items. Promised missing items for 2 hrs, never arrived. Offered bread and cake to go for free for poor service, missing silverware, and no crayons for child. Kids were excited and picked out cake that we never received or bread to go. Awful experience. Everyone around us was disappointed too. Never coming again. Used to be my favorite place sadly. read more

I stopped in for a early dinner at Red Lobster just to take a moment to breathe. It was pretty busy but I was seated right away. I had the sweetest little waitress named Dory. She took a look at me and said I'm going to bring you a glass of water and a hug, I thought that was the sweetest thing. I ordered steak, shrimp, broccoli and string beans. Surprisingly my food came pretty quick; the steak was cooked perfectly and the shrimp & veggies were very tasty too. Dory checked on me several times to be sure I was having a great dinning experience and I did. Thanks Dory for being an amazing waitress and going above and beyond for me! read more

Red Lobster - My dinner... - Seafood Near Me - Concord, North Carolina

Telling my wife I wanted I was crab and letting her decide lead us here, because of the cheddar biscuits! She loves them! And we haven't been here in over a year and half or so. It was actually a nice trip, it was quite and we had a great waiter. We ordered the coconut shrimp which are amazing (always get a thing of extra piña colada sauce it's delicious to dip ur biscuits in), my wife had the shrimp trio that she always does and loves it with a baked potato. However they forgot her side salad. I did the crab legs and broccoli and side salad which they also forgot. The grab was great I actually didn't realize how much was coming. And the broccoli was amazing! Now my complaint is they changed there pricing to where salads are the upgraded sides so we got charged 5.00 for salads we never got. And we just didn't want to wait to have them removed. And a lot of the prices have went to the extreme that we can go to Ruth's Chris for the same price. And I wish that was a joke. Some meals are close to 45 or 50 dollars, families can't afford stuff like that. I feel there pricing themselves out of business. However over it was great meal! And great food! read more

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Had my gender reveal in their semi-private meeting area. It was nice and quaint. The wait staff was great and we shared our sweets with them as a thanks for their hospitality. read more

Red Lobster - Seafood Near Me - Concord, North Carolina

This is hands down the worst Red Lobster I've ever been to. Recently ordered the lobster pizza and the Ultimate Feast. The pizza was soggy and undercooked. As shown in the picture the crab legs had worts, the lobster tail was barely cooked. Only thing edible in the feast was the Brussel sprouts, baked potato (which they didn't send my butter or sour cream), and the shrimp. $55 and ate about $5 worth. I will say the biscuits were good and hot so that helped me not still be hungry. read more

Red Lobster - Crab legs with worts - Seafood Near Me - Concord, North Carolina

Service was horrible came to seat down And grab some lobster tails before I Go check on my 8 stores cause am a director Get in there notice it's not one customer in there Wow then the little white gurl with the glasses with Bumps on her face seat me way in the back so far I Was by the bathroom wow then I seat for 15mins I had to get up and ask the little white gurl with glasses And bumps on her face for service she gets smart with Me sayin it's on been a minute gosh that's exactly how she said it then the server came I ask her why she took So long she said no one told her she had a customer wow then she tried get smart she smelt like weed and Look like she was drinking wow am not spending a dime here I got up and left horrible red lobster I every Been too I wouldn't recommend no one come here and I will reach out to the store manager and corporate read more

Whoa! It's been at least a decade since I've been to this restaurant chain. A lot has changed, but the fact that you can count on fresh seafood prepared many different ways has not; I am glad. Those keepsake lighthouse glasses are gone (smile). I thought they were adorbs. But those light, fluffy, garlic-cheese biscuits are right there where they belong and as delicious as ever! We went on a beautiful mid September afternoon. On this particular Thursday the state of North Carolina was bracing themselves for Hurricane Florence, so there was no wait time, and we were seated at once. Everyone's entree was nice. My fish was seasoned and fried to perfection. My mom enjoyed her endless shrimp -- but my husband asked for a medium done steak. Instead his steak was well done. We all thought the Caesar salad was coated in too much dressing. And we didn't get dessert, but based on the choices and pictures... Dessert would have probably been scrumptious. Last but not least, a big thumbs up for the service. Our waitress was friendly, prompt and left nothing to be to be desired. Based on this visit, it surely won't be another ten years before I patronize Red Lobster again. read more

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Commenting on disappointing scene I witnessed this past weekend when I came in with friends. I'm not from the area nor is Red Lobsters common where I live, so I was looking forward to eating here with friends. We got there around 8 and were told there was a 45 minute wait so we went to grab drinks elsewhere and swung back almost an hour later but still had to wait outside for a bit before being seated in the back by the bathroom. Generally I'm not a fan of being seated near bathrooms but didn't want to make a big deal about it. From my view, I could also see the kitchen very clearly as well. A couple of my friends ordered Caesar salads and I watched our waiter stick his bare right hand which wasn't gloved into the salad bowl, scoop some out, and put into the bowl. I was mortified and thought I didn't see clearly because it looked like something I would see on TV. I immediately told my friends what I observed and that I would make our waiter aware. As soon as he came to serve them their salad, I pointed out to him I saw him serve the salad without tongs and with his bare hands. At first, he claimed to be wearing gloves and that he used tongs, but after I pressed he used his bare hands, he then went to put an extra glove on and claimed it had been a day. We were all turned off at this point, cancelled our order and left. He was a nice kid, but with COVID-19, it's extra important that restaurants practice utmost safety measures and protocol to keep customers safe. I wouldn't go back here at all and am now reconsidering eating out all together because you really don't know what's going on in the kitchens. I was just thoroughly disgusted. read more

I'm currently in the location and my family and I have been here an hour plus to only receive beverages and biscuits. They are understaffed and the decor is horrible. The restrooms are trashed and filthy. I'm almost afraid to see the outcome of our meals. Actually we are leaving. DO NOT VISIT THIS LOCATION. read more

I have been a regular, 4 to 6 times a year customer of Red Lobster for many years. The last time we ate at one of their stores, Myrtle Beach, SC, it was mediocre. Tonight we ate at Concord Mills, NC. The service was poor, it took a long time for our food to be delivered, and when it was, it was lukewarm, and not very good. The saalad was wilted. Our server didn't bring our rolls until the meal was served. I had to flag down a different server to get a drink refill. When we were ready for our check there was no server to be found. We got a busboy to find our check. He was actually the most efficient person working. I am deleting the Red Lobster app from my phone. I will not be going back. The one-star rating is the lowest allowed. It's a gift. read more

It's been two weeks since I ordered a Togo order which was missing items and had the wrong size of a soup I requested. I then waited over 20 plus minutes for them to correct my order and make biscuits while being ignored by the staff who were busy taking selfies. I asked for a refund and was told only the GM could do that the following day. It has been two weeks now and although I have been contacted back by customer service through email and told the operations Manager would reach out I have still not heard back from that person or received a refund of my entire order. Take my advice don't bother ordering food from here. They wasted almost an hour of my day two weeks ago but have also wasted my time with trying to get my refund by not doing what was stated would be done. I feel like I have plenty of time for them to do the right thing before posting here and on other platforms to warn others. The food was mediocre at best, service was horrible and follow up was even worse. read more

Every now and again someone will say they tried Red Lobster and had a positive experience. I had a family member who really wanted to go and a waiter in training is the only reason I gave 2 stars. His trainer was woefully lacking and clearly didn't care much. read more

Red Lobster - terrible-ness - Seafood Near Me - Concord, North Carolina

I normally do not go to Red Lobster as I prefer to go to non-chain restaurants, but I stopped here because I'm traveling and really wanted some seafood. The service was (from start to end) was excellent. Management here really knows what they are doing and they went above and beyond to make my experience a pleasant one. The food was delicious. The drinks were delicious. Everything tasted wonderful, perfectly cooked, and I will probably be back when I'm in the area again! Kudos to the manager last night, Scott (I think is his name). He is a great asset to Red Lobster. He is the kind of manager I wish I had the pleasure of dealing with in other places. Thanks, Red Lobster! read more

The adults snuck away for a quiet dinner and Red Lobster was just up the road from where we are staying. We around around 7 on a week night and were quickly seated. Our waitress lacked personality. She didn't tell us about any specials just jumped right into our drink order. We got our food and it was pretty good. My food arrived lukewarm and my friend's was hot. So I'm going to assume they waited for his meal to be finished before delivering to the table. The atmosphere was nice - typical Red Lobster. Nothing great but nothing horrible either. read more

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Wait was 20 mins. Which wasn't bad for a Sunday at 530. However, after sitting down it took 12 mins to place a drink order about 12 mins to get our three water. Then about 20 mins after that we got our food. I understand restaurants are short staffed but the server only had two tables with customers in them. Manager walked by me multiple times and saw we didn't even have drinks. I wouldn't return because of how bad the service was. The food was fine nothing special as it's a chain so the service needs to stand out. read more

All red lobsters are definitely not the same! Eli was a wonderful waitress and we were able to sit immediately. It was mid week so the establishment was quiet. Eli was accommodating and recommended the Brussel sprouts which were to DIE for! (Please don't die lol) I'm normally not a chicken tender girl but the breading was amazing! While in the pandemic, they are a bit short staffed and they were missing a few menu items. However, the establishment was clean and the food was cooked to perfection! read more

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Went in on a weekday for a late lunch. I arrived too late for the lunch menu so I ordered the half crab Alfredo. The food took a while to come out and I didn't get biscuits until my food arrived, after I asked about them. It took over ten minutes to process my payment. The server said the computer was down, but if she would have said that the first time around, I would have paid with cash. Slow service, although friendly. Food is overpriced and average-tasting. read more

Red Lobster - Crab Linguini Alfredo - Seafood Near Me - Concord, North Carolina

Great service, appreciated the GM setting up the patio area to enjoy the beautiful afternoon!

My friends and I had tremendous service from our waitress this evening. Red Lobster, you are blessed to have Leslie as part of your Concord team. She earned a 5 star review for you. The prices are a bit high but the food is always good. It's ALWAYS a minimum of a 30 minute wait to even get seated but that is understandable. 100% will recommend! read more

Red Lobster - Lobster, 7 oz. Sirloin*, Fresh Asparagus, Rice - Seafood Near Me - Concord, North Carolina

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