We were there on Mother's Day and it was a nightmare. Did not get our food for 1 and a half hour after we got there. Did not get even biscuits for an hour. Two starving children and not even biscuits to feed them. Order was screwed ip and items such as butter and shrimp sauce was missing. They should have been way more prepared for a day like Mother's Day!! Nightmare!!! Would not recommend this to anyone! read more

Visited this place for a Friday happy hour. I honestly haven't been here in well over a decade! However, since I heard about the Cajun boils I thought let's give this spot another shot! It was pretty empty when we arrived and we were seated immediately. The Good: Our happy hour drink (Tito's lemonade I believe) didn't have much alcohol, however, the manager gave us an extra shot in our drink which we greatly appreciated! Fantastic service on his part! I liked that he came out and explained how he can accommodate us with our drinks! Areas of Improvement: We had the Sailors Seafood boil - Cajun Original Wayyyyyy too spicy! We enjoy a mild Cajun flavor so this did not really appeal to us Lacked butter and flavorful seasoning Some of our red potatoes were not fully cooked and hard Some of the corn was also under cooked Potatoes and corn should melt in your mouth. I love my potatoes to be tender! We should not have to go home to finish cooking food. The shrimp were over cooked and tough. I took home the leftovers to see what I could do with this meal. This bag was full of oil not a good seasoning just oil. Recommendations: Make sure all of the food is tender! Please do not overcook the seafood! The Cajun original seasoning needs some serious work. There should be a mild buttery Cajun flavor option Add some butter to your boils not just a bunch of oil Make sure to be a bit more generous with the alcohol in the happy hour drinks! Hopefully Red Lobster will take these tips and this review into consideration. Keep at it! read more

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We experienced a long wait, approx 15mins, before being greeted by a host, despite only two people ahead of us. There were people but also a lot of empty tables. After we had sat down, there was another delay before our server came to take our drinks & appetizer order. Another long wait to order our entrees. While our appetizers arrived promptly, our entrees took about an hour to reach the table. Unfortunately, when the food did arrive, we noticed that we didn't have cutlery & had to wait an additional 10 mins for that, which was quite irritating. While our server was attentive & did her best, the overall pace of service felt slow & disorganized. I had been looking forward to dining at this restaurant, inspired by fond memories of Red Lobster from my time in Northern Michigan, but this visit did not quite meet those expectations. The clam chowder was somewhat watery & lacked the robust flavor we were accustomed to. My mahi fish was overcooked, resulting in a dry texture. Margarita seemed a bit diluted. While there were patrons present, the ambiance felt subdued. Some tables were not cleared promptly after guests left, which was a bit of an eyesore. Overall, this experience did not encourage us to return in the future. Sorry. read more

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I'm so disappointed bc I ordered an uber eats for pickup for a Halloween dinner at 6pm and they cancelled at 5:45. I had to reroute the order to the Bolingbrook location so we didn't end up eating until 6:45. read more

I've had ok experiences dining at this restaurant. However, I placed a $92 takeout order yesterday, paying $10 for a 12 ounce lobster bisque but received 6 ounces of watery soup. When I called the restaurant to complain, I was asked to give my name and number for the manager to call me back, who never called. read more

Food was delicious and fresh. Our server was extremely attentive and very nice. He was knowledgeable of the menu and the atmosphere was very quiet and welcoming. Great experience!! read more

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Food and service needs big improvement. We waited almost 15 minutes before one of us got up to talk to someone at the front that a server have not yet come to our table when other tables had been greeted and orders taken. No Biscuits brought out to our table for 15 additional minutes because they were out in the kitchen. No popcorn shrimp for kids menu. After almost 25 minutes our order was taken. 2 kids Mac and Cheese, one order of shrimp. Grilled Shrimp Skewers over Rice, Ceasars Salad and Fully Stuffed Lobster Baked Potato. Waited a minimum of 30 minutes for our entrees to be served. Food was lukewarm to almost cold. It must have gotten lost in the kitchen. I think I have said enough regarding our experience. Manager came and checked on us. Offered dessert. Server talked to manager and they comped the two adult meals and charged us for the kids meals. read more

Went to Red Lobster today, we will go back for Brianna & Katie soon! Brianna seated us in the perfect spot and was helping anyone & everyone that needed help. Katie was server, bartender, and to go person all at the same time. She NEVER made us feel neglected and kept our drinks and shrimp refills coming so we did not have to wait! I will be back soon if I can get these two ladies!!! read more

I had unlimited shrimp I was not impressed, I had marry me shrimp it was soggy with red sauce and bread crumbs, garlic scampi is always good and shrimp Alfredo had no taste. read more

Well, red lobster reached out to me about my previous dine in experience at the restaurant and that I was disappointed so they compensated me with a $50 gift card to give it another try. It was worse than it was the first time I would've rather for it to been the way. It was the first time just with a little just a little seasoning and little more butter sauce, and a few more potatoes but what you all did was absolutely horrible So I did and I got the Cajun seasoning spicy and it was absolutely horrible. I believe that they use the walkers Jamaican seasoning , and from the texture of the sauce and the way it looked and the way it taste. I know that is Walker's Jamaican seasoning, no doubt about it. It was nothing Cajun about that sauce. it was so vinegary, I couldn't even enjoy it. I would've just took it back, but I just don't feel like driving back over there and all this traffic on a Saturday evening. I just don't feel like it so I'm throwing it away . They did give you more potatoes. I couldn't add extra shrimp. I just I couldn't enjoy it because it was just full of muck And you can tell by the picture!!!!!! I tried to give you all another chance and it's just absolutel horrible. I don't want another gift if you can give me my money back in cash I'll take that because I'm not going back that was horrible and whoever is back there whoever came up with this cajun spicy butter, cause it was really no butter. I had to add my own butter but they need a different recipe or a different chef. I don't know what it is, but it is bad so no thank you read more

Red Lobster - The Cajun sauce for my seafood boil YUCK - Seafood Near Me - Aurora, Illinois

Had a GREAT time here! Server was great & so friendly, so on top of everything. The seafood boil as well was so good! And well worth the price for what you got! read more

Red Lobster - Server - Seafood Near Me - Aurora, Illinois

Let's start off with the restaurant just opened for the day . The staff was too busy eating food out on the floor ( unsanitary) . Secondly Why was I served cold biscuits and a Cesar salad with Parmesan cheese that was going bad . I bring it to the waitress that looks like she did not bathe this morning. She gives me a smart response. I walked out . Do better Red Lobster! Looks like you are finally out of bankruptcy. But your service sucks ! read more

Thursday night @6:15. Prompt greeting and seating. Very slow approach. Ordered a fish sandwich with a baked potato (instead of fries), and a Southwest shrimp bowl. Was served fish and chips instead of the sandwich. We kept it because we didn't want to wait. We were charged for the fish and chips which was more expensive. Granted we ate the wrong entree, but we didn't order it. In my opinion, we should have paid for what we ordered. Both entrees were delicious. Service was bad. Nice guy, but bad job. Example...we asked for malt vinegar for the fish. By the time we got it, there was virtually no fish left. Also, as an aside, we heard our waiter tell three different tables that they were out of things the customers were looking to order. We won't be back. read more

I typically never really eat at red lobster but, I was gifted a gift card for them on my birthday! What a waste it would be if I didn't put it to use. I just wanted something nice and easy before I headed home. I ordered the shrimp linguine along with an order of a half dozen biscuits. I ordered online and my food was scheduled to be ready at 5:11 pm, I arrived at the restaurant at 5:21 and I got my order at 5:31 pm. Do what you want with that information! However, the food was hot and fresh when I got it! After approximately another 15 minutes to get home my food was still pretty hot. The pasta was tasty, but it was kind of tough to swirl it up with my fork. The biscuits were good as always, I have some leftover and I'm tempted to go warm them up now! I haven't had red lobster in years, their food is still pretty decent. I can't say much about the dining experience, but I did enjoy my dinner! read more

Red Lobster - Shrimp Linguini Alfredo - Seafood Near Me - Aurora, Illinois

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Our server Eleanor was amazing! She was polite, efficient and friendly. Eleanor was attentive and kept the refills coming. Great service!

had a gift card so wanted to use it while out in the suburbs for work. honestly dont know why but i decided to try the NY Strip. got it medium rare and cook was very good. sides were broccoli and side salad. overall very solid, what you would expect fro Red Lobstwr read more

Red Lobster - 12 oz. NY Strip* - Seafood Near Me - Aurora, Illinois

Once upon a time, we eagerly embarked on a seafood adventure at Red Lobster, dreaming of crab-stuffed shrimp and legendary crab cakes. Spoiler alert: our dreams sank faster than a rock in the ocean. After 15 minutes of perusing a menu so sparse it made a desert look lush, a different waitress from another section heroically appeared to rescue us from our dilemma. Turns out, Red Lobster decided to put its hats--and presumably everything else--into the steamer pot basket. Very little shrimp, and their crab fest selection is basically snow crab legs: the lost leader of Hooters (at twice the price). We started with drinks. My husband ordered a Blue Moon, but surprise--out of stock! The waitress, a shining beacon of friendliness, announced the news with the kind of grace usually reserved for bad news on a sinking ship. Then came the ordering chaos: I longed for the You Pick Shrimp with double shrimp scampi, but nope, that's gone--eplaced by something that involves Alfredo and a side of disappointment. Instead, I got fried shrimp, and called it a day. I wanted a side salad, but the waitress noted that the salad was a "a little sad" at this point in the day- so I opted for fries. After waiting about as long as it takes to watch a long film, our food finally arrived. The kids' Kraft mac and cheese looked perfectly innocent--no surprises there. My fried shrimp and fries? Same frozen stuff as in my freezer, just with a sprinkle of Tony's, which ironically is more exciting than the actual food. My husband's Lobster Bisque was a pink, watery broth with more color than substance. The waitress, who clearly deserved a medal, explained it was a "new recipe." I've had better bisque from a can, and at least that one doesn't come with a side of betrayal. We sent the bisque back. Then, the pièce de résistance: the "free" strawberry cheesecake for our troubles. It looked huge and promising until we realized it was covered in a suspiciously sticky strawberry sauce and... frozen solid. My husband, armed with a steak knife, performed a thawing ballet while I contemplated the culinary universe's cruel sense of humor. Long story short? Red Lobster, you've successfully berthed your reputation as a seafood fortress of disappointment. So many other restaurants out there with fresh fish and friendly service--next time, we're sending this one back to the ocean. read more

They only had 1 server running the whole front end. Didn't help that our server was rude the entire time. I seriously considered not tipping him at all. Not once were we told to enjoy our food, have a good day, thanks for coming in, nothing. We were there for 2 hours because everything took so long. This was my first time coming to this location in years and I won't be back. Find better staff read more

Came here on a Saturday for a friend's birthday. She had put her name down for the wait list online and we didn't have to wait long to be seated. It was super packed. The waiter apologized for the food being behind, but we thought everything came out on time. We enjoyed the drinks and their amazing mouth watering chedder biscuits. I ordered the shrimp trio dish that had shrimp scampi, shrimp and fettuccine, and breaded shrimp. Was too full to get dessert. Will have to come back again. read more

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Pretty good food. I had their salmon bowl, which was delicious and also super filling. Their mozz sticks are ok. But they bring you a basket of their biscuits anyway and those are good. Loved their strawberry margarita. It doesn't taste like there's a ton of alcohol but it actually hits kinda hard. And service was friendly! read more

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Messed up Uber order 3 separate times and laughed at us over the phone like nothing we can do. Drove 30 minutes waited in lobby this last time 20 minutes then ask are you sure everything is in the bag. My bad I guess it is my job to open the bags in the middle of the store to see if you did your job. Never ordering from this location again read more

When I walked in I saw no lobsters in the tank the fish and chips were great and the lobster mac & cheese was awesome The lobster tail was great. Our service was ok The bathroom good read more

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I feel so bad for this franchise. This evening's visit was a huge disappointment, all of which could have been avoided with a competent manager overseeing the operations. We were seated right away, but waited, and waited to be waited on. (Mind you wait staff was interacting with the three surrounding tables, no eye contact, no smiles, no offers to help.). Just before we were about to leave, a waitress appeared. It was then that we ordered drinks, our appetizer and meal all at the same time ( we had plenty of time to review the menu-a many times over). We got our biscuits and my water, but no drink for my spouse. We got our appetizer, no drink for my spouse, I had to flag down the server to ask for it. I say I feel bad because other than the lack of a caring staff, the food was okay. The only time we were checked on was when the waitress and I made contact when she was leaving the bathroom. We had to ask for to-go containers twice, and we're not asked if we wanted desert-an epic fail from my waitressing days. If they were short staffed or busy, I would have plenty of empathy. This was not the case. At this point they appeared to have more staff than tables with patrons! There appeared to be a manager laughing it up with the staff and smiling at her phone. Perhaps if she or any of them were paying attention, they would have saw the beer sitting at there station for 15 minutes. Or that they had a customer not being waited on, or that they had a waitress that obviously either needs training or doesn't want to be there. We've decided, we are NEVER going back. Our money will be much better spent at the myriad of other dining options available in the Naperville/Aurora area. read more

The food was good. Really loved my shrimp and the cocktail sauce. Steak was a bit tough but cooked nicely. Fries were great. Service was ok, took quite a while to get boxes / check read more

Red Lobster - Seafood Near Me - Aurora, Illinois

No clue on the food. The restaurant was a mess! Tables not bussed from customers that had left. It was 830pm when we arrived and tried to get seated and the "manager" stated he didn't have any servers to seat us for 20mins it's like 5 tables in the entire restaurant that's occupied. So I'm clueless as to why we couldn't be seated. So we added our name to the 20min wait list at 830pm on a Wednesday night. Here it is 920pm, and still no text saying they're ready. I already don't come here, guaranteed I'll never return here. They should probably close on down, too, at this very sad point! read more

Very disappointed in our last dinner at the red lobster on Rt 59 in naperville /aurora. It's my brothers favorite restaurant so we typically take him there . Last week, the hostess could have cared less about seating us. When she did, no server ever appeared and my husband had to get up and ask the server whose station was on the other side about who was taking care of us. ( there were people seated and eating already around us) she actually apologized and got us our drinks and took our order . Later , our server did care for us the remaining time. However, the food was over cooked. Just not typical for what we have been used to there. We won't be coming back. Even my brother said he is not interested in coming back. read more

TERRIBLE SERVICE. On a slow Tuesday night we waited 40 minutes for a table. This was mainly due to the incomplete young red haired girl trying to be a hostess. We heard the manager tell her to ask her friends to leave cuz they were bumming around taking up tables while they were short staffed. Then, after we waited over half an hour, MORE of her friends plus her boyfriend (saw them kissing instead of her doing her job) show up, she has no problem immediately seating them and bringing them drinks while my party and another had been waiting too long. About 10 minutes AFTER she told us we would finally be seated. No apologies, nothing, while she smirks the whole time. Myself and another in the party left because we just were fed up and tired of waiting after having long days, the rest who stayed were very disappointed cuz we don't get together often. F@@@ this place. read more

Just awful!! I spent my birthday there. We could not even eat the stuffed mushrooms. Lobster tail, ya right, 2 bites! Lobster fest what a joke. No silverware given, food delivered. Never got a refill on our drinks. read more

Our server was Timothy , he was fantastic, with friendliness , refills and knowledge of the menu. The food was excellent as we tried quite a bit of the menu. The only frowns were the bacon Mac and cheese ( dry ) and the bacon wrapped scallops ( scallops were white no browning , needed to be in a skillet ) minor things not worth losing a star or complaining to Tim about ,just recommendations to kitchen. read more

If there was a 0 star I would give that .These restaurant people have no manners .They spoiled our entire mood . Manager is a dumb person .Waiter working there is very rude to customers.He is behaving as if he is good but his expectation is different . We went there 4 adults and 2 lil kids .My kids were super hungry .we ordered endless shrimp first and we had my parents with us .We all were very hungry so everyone started tasting coconut shrimp .Later we ordered Cajun pasta and pizza .Waiter was coming near our table every 2 min and bugging us to order more food .His way of behavior was very cheap .We told him that we want to order slowly and we need time by that time he told my kids not to touch the shrimp we got for endless shrimp as it can't be shared .In my life time experience we have gone to red lobster so many times and we usually go to restaurants very frequently we never saw a waiter behaving so badly and when I discussed it with manager she was behaving very cheap . We are matured enough to know that endless shrimp can't be shared .We are matured enough to order more food .But before ordering you can't come near the table and tell kids not to touch food .How dare are you guys to spoil our celebration.You guys will go loss of business soon . Waiter you will be out of job very soon .You either need to be trained or better resign job . I wrote a letter to the main company owner .He will reach out to you soon .Be ready to find another job read more

We waited for an hour and a half for our food and then it came out wrong. The people who came in after us got their food and finished before we even got our food. When we asked for compensation the manager came over and offered a $10 off coupon for the next time we come in. No thank you we won't be back. read more

My parents and I come here fairly often because everyone can agree on seafood (and it's an easy gluten-free choice for me). There are also frequently coupons or specials if you want to try something new! The menu is huge and it changes every time we're in, so you may have to do a little reading. It's nice that they list the calories of each dish in case you're counting. I always love the crab legs, and you can't go wrong with shrimp scampi. I must say that at this location staff is always really friendly and helpful. Often the manager will check in during the meal. Overall, a great chain choice if you're on 59. read more

I'm done with Red Lobster. I started coming to this location after bad experiences at the Bolingbrook location (poor service out of items on the menu, etc). Today I came in with my wife for dinner. We waited at the door for over 5 minutes before someone showed up to seat us. After being seated we waited another 10 minutes for the waitress to say she will be right with us. After another 5 we were able to order. They were out of the beer I ordered so I had to choose something else. After about 10 more minutes we got our drinks. We chose a salad which is now a "premium" side for an extra charge with our entrees. We waited about 25 minutes before our entrees arrived. We had never received our salads. The waitress apologized and said the manager would stop by. The manager stopped by and stated that he was sorry, but they ran out of salads. He said we would not be charged but did not seem to care about the situation at all. Our bill showed that we were not charged the extra charge, but we received nothing for the fact that we were shorted one side each. Due to poor service and high prices, I will never be back! read more

I sat here for 45 minutes waiting for calamari. While, everyone else got their appetizers, and their meals, I continue to sit there with my family waiting as everyone else was enjoying their appetizers and meals. The waiter came up to us once to tell us that they made calamari for other people for some reason, which had nothing to do with me. The people behind me and the two people in front of me got their meals and their appetizers. I got up and went to my right and those people were getting their appetizers as well. I'm not sure what's going on here, other than I had my badge showing, which could mean possibly they are anti-law enforcement employees. The parking lot was empty, so now I know why it was empty. read more

I got the endless shrimp deal. The server came off as annoyed and came around to always say "are you done, anything else". Food was a bit cold. Not worth the subpar service. read more

So I almost always go to Joliet red lobster occasionally Aurora....I will not be returning to Aurora red I got a free appethere and it was not fresh I had to send it back because it tasted fishy it was scallops then I was informed that they were out of 2 types of shrimp for the endless shrimp and then shortly after I was informed that I was able to get them and then when I went to order one of them the coconut shrimp I was informed that no now it's not available they were slow to bring shrimp refills I was not given extra napkins I had to ask for everything that I needed repeatedly The shrimp scamou were cold Another order of shrimp scampi were not the normal shrimp and they were not fresh service was slow it was just a bad experience all around I will not be returning read more

The food is amazing we always go for a holiday or someone's birthday!!! The biscuits they give you to eat are to die for !! I usually get shrimp campi with Alfredo pasta trio plater and I must say every time I go I leave with food to take home. You must go here have all of the food items I discussed and if you haven't been here, then your missing out !!! Oh yes and my kids love the fish tanks in the front !! read more

Although I am allergic to shellfish we come here to celebrate main events. The fish and chips is always fresh and quite filling for a reasonable price. The cheddar biscuits are flowing and the pop is cold. The shrimp trio is always my wife and daughter's favorites with a side salad. Wagu burger is tasty but a bit pricey. Definitely worth a try!! read more

Wow!!! I think I am more upset wit the disregard that was given when we attempted to contact the restaurant. Now as you can see per the picture the order was not properly packaged by Red Lobster, all of the Scampi sauce was spilled all over the containers as they did not have lids in them as they should have. When my order arrived via a 3rd party, I had dry sauce-less shrimp and soggy fries.. The crew member I spoke with basically passed the blame over the 3rd party delivery service, but failed to acknowledge or even apologize for the poor packaging.. There should be double check in the packaging even if it is for a delivery service read more

Red Lobster - Shrimp scampi off the Pick 2 menu - Seafood Near Me - Aurora, Illinois

We had Jasmine as our waitress tonight and she is so kind and professional. She suggested the lobster dip which was delicious! We ordered grilled salmon and grilled Trout which are exceptional! Highly recommend this location. Try to get Jasmine as your waitress! read more

Red Lobster - Seafood Near Me - Aurora, Illinois