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    Red Bluff Road Self Storage

    5.0 (1 review)
    Open 9:00 am - 6:00 pm

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    11 years ago

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    Storage King USA

    Storage King USA

    (1 review)

    Do not rent storage from here!! Please please beware. After…read moreonly a few months from renting here I realized it is extremely humid! Even for climate control. A few months later there was a pretty bad storm & it flooded. I would only visit my storage about 1-2 times a month & honestly didn't check on my storage after flooding happened. I wasn't even aware it flooded in that area. Nevertheless, when I did check on my storage one of my cart board boxes was damp and full of mold. As well as my daughters old car seat and an igloo cooler from the outside. It was outside of office hours so was unable to contact someone until the next day. The office worked explained to me that I would have to go in person to file an insurance claim as they had to check out and fill out paperwork for the damage. I called a Friday, Monday was a holiday and Tuesday when I went up to the facility to show them the damage my storage space had been gone through and coincidentally the box of damaged, moldy clothing was gone! As well as a folding table, a portable electric power bank worth almost $400, a ton of my camping gear (batteries, lamps, lights, butane tanks etc) Coincidence not. The worker blamed me & insisted someone must of had a spare key. I showed her all 3 of the keys were on my key fob & i was the only adult in my home. She basically brushed me off & then couldn't file an insurance claim with the insurance. I also couldn't file a theft claim because my lock was in perfect condition & not tampered with at all. They claim they don't have your keys but this is obviously untrue. I know for a fact there Is absolutely no way that ANYONE had a spare key and even less of a way for anyone to know my storage number! There was nothing of value in there. Just camping stuff, a few tubs of old clothing my daughters had parted from and old home decor. I should of terminated my contract then but in at fault for not doing it then. A few months later a small tornado hit the area & the establishment failed to even notify anyone. A few weeks after the tornado I went to my storage to find out the facility had been hit & over half of the storage spaces had been affected. Roof ripped off, doors completely gone, items, clothing, all kinds of articles everywhere & just an absolute mess. It was honestly sad and I felt so disrespected not only for myself but for some of the families with bigger spaces that had stuff just gone through, wet or completely destroyed. What kind of company doesn't even send out a simple email explaining the incident or even suggesting to check out your storage space for damage or mold. My space was without electricity and almost all the clothing in the space was taken out molded even though it was in tubs. We live in humid-a** Houston! I grabbed moved all my crap the very next. Went down the street at the uhaul storage on beltway 8 & redbluff for a 10x5 for $41 (was in a 5x5 for $30) This place has REAL AC temperature control units, it's indoor, might be on a higher floor but they even provide trolleys to transport your items and they have an elevator. Save yourself the headache. Check out their prices online and reserve through the website for the cheaper rate. Don't fall into this place, I promise you it floods and they don't care about your stuff!! Not only that but they somehow get into units and STEAL!!!!

    From the owner: Whether you're looking to declutter your office space or looking for a place to store your…read morebelongings during your home renovations, look no further than Storage King USA in Pasadena. Easily accessible via Sam Houston Highway and Pasadena Freeway, our Pasadena facility is near Spencer Highway and Randolph Road. You'll spot us next to Valu + Pawn, west of Kroger, and east of Texas Chiropractic College. Between our wide variety of storage units, climate-controlled storage, and vehicle storage, our Texas self-storage location is one you can count on! In addition to residential and personal storage, we provide commercial storage options. There is something for everyone here at Storage King!

    Public Storage

    Public Storage

    (31 reviews)

    Mrs.Carol assisted me today and she welcomed me with a smile. Her customer service was by far the…read morebest customer service I've ever had . Not only did she explain everything in detail and all of the options we had at this storage facility, but she also showed us the units before we agreed on one. The value here is a great deal with all of the protection you have . I am very pleased with my choice .

    Worst customer service I've ever experienced…read more I rented a storage unit online and received all the information I needed by email--access code, unit number, etc. On moving day, I stopped by the facility to make sure I could access my unit and direct my movers. When I arrived, the gate code I was given didn't work. I had to wait for someone to show up, and the employee (Matt) arrived 30 minutes after the office was supposed to open. From the start, he was rude and unprofessional. When I explained the situation and that I had been waiting, his response was, "Well, you're lucky I even showed up to work today." Absolutely unacceptable. When I asked where my unit was, he told me to "get back in my little car" and drive to another building, offering no map, directions, or help. It turned out the building was hidden behind another business's parking lot--not something you'd easily find if you've never been there before. Once I finally located the building, my unit was still sealed and had no lock or key inside, despite Matt saying it would be there. The lack of assistance, unprofessional attitude, and overall dismissiveness told me everything I needed to know. I walked away, went straight to a U-Haul storage nearby, and within minutes I had a unit, a clear map, and an employee who actually walked me to it to make sure I knew where it was. That's what real customer service looks like. Save yourself the headache--skip this place.

    Red Bluff Road Self Storage - selfstorage - Updated May 2026

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