Great experience with Public Storage! The facility was clean, secure, and well-maintained. The…read morestaff was super helpful and made the rental process quick and easy. I really appreciate how accessible the units are and the peace of mind knowing my belongings are safe. Highly recommend for anyone looking for reliable storage!" Shout out to Kaitlyn very amazing young lady always a great help with everything I need plus her smile that could brighten up anyone day

My first time patronizing with a storage company and I'm glad I chose Public Storage. They were…read morevery helpful and guided me threw the whole process. Not only do they exceed costumer service but were very patient with my needs. Thank you, Satisfied Customer

Started off ok, then when I called to explain we needed longer storage for toys who go to children…read morein shelters around Houston, there was no care in the world. It went to 300 dollars a month for about a year with no other options given. We used a tiny space of the unit but that didn't matter to them. They didn't negotiate any other options, toys remained in the until maybe worth 300 when we were charged 300 for a year month after month. I would never give them business or recommend business again. What started out as a compassionate business quickly gave us the cold shoulder. Just sad.

awesome place, staff is Amazing! They made everything so easy, so glad I found them!read more

Terrible customer service. Thieves broke into my family's storage unit. I came to talk to the front…read moreoffice about it. The manager Krista Hamill showed zero compassion, no sympathy, no apology for the situation, etc. She also gave us bad information. She said I couldn't request a police report since I wasn't on the lease (it was under my brother's name). That turned out to be 100% false. They also said to let them know if we still needed the storage unit, and if not, they would get rid of the empty boxes and close out the lease. We discontinued the lease, but they still kept charging, and then they now said that we had to clean out the unit. They are very contradictory or flat out incorrect, and they are unhelpful. The other worker Carlos was much more friendly. He is definitely more manager material, not Krista.

Manager is very rude, doesn't even know her own property rules, has to call the district manager to…read morefind out. Then she makes assumptions about you being there that you are only supposed to come drop off your stuff and leave. I worked at a storage facility and that is not the norm for most people, some people spend a lot of time going through their storage organizing or looking for stuff. Plus the Extra Space Company doesn't have a 800 number to call after hours in an emergency...