Terrible customer service. Thieves broke into my family's storage unit. I came to talk to the front office about it. The manager Krista Hamill showed zero compassion, no sympathy, no apology for the situation, etc. She also gave us bad information. She said I couldn't request a police report since I wasn't on the lease (it was under my brother's name). That turned out to be 100% false. They also said to let them know if we still needed the storage unit, and if not, they would get rid of the empty boxes and close out the lease. We discontinued the lease, but they still kept charging, and then they now said that we had to clean out the unit. They are very contradictory or flat out incorrect, and they are unhelpful. The other worker Carlos was much more friendly. He is definitely more manager material, not Krista. read more

Manager is very rude, doesn't even know her own property rules, has to call the district manager to find out. Then she makes assumptions about you being there that you are only supposed to come drop off your stuff and leave. I worked at a storage facility and that is not the norm for most people, some people spend a lot of time going through their storage organizing or looking for stuff. Plus the Extra Space Company doesn't have a 800 number to call after hours in an emergency... read more

I am writing this review with a heavy heart as a long-time customer of this storage facility. Since the new ownership took over, I have noticed a significant decline in the quality of service. Firstly, the increase in price has been quite steep and sudden. While I understand that businesses need to adjust their pricing models from time to time, this is the second time in 12 months. Secondly, and more importantly, the security of our belongings seems to have taken a backseat under the new management. My unit was broken into and I understand it happens. But after reaching out multiple times requesting information on a security solution I have been told nothing. They have had plenty of time to come up with some type of action plan (6 months) and nothing. They did however tell me that they are focusing on a front office remodel ... who cares. Fix the cameras, roll up doors, security ! The new management seems to be more focused on their profit margins rather than the safety and security of our stored items. In conclusion, I am deeply disappointed with the changes brought about by the new ownership. I hope they take this feedback seriously and work towards improving their services, especially in terms of pricing and security. read more

this used to be a safe storage with the previous owners and management. We came to pick up our RV today, the battery and 2 propane bottles were stolen. the other RVs parked next to us also had the covers for their batterie and propane ripped off and on the ground same as ours. We reported it to the front desk and was told there is nothing they can do because they don't have cameras working where we were assigned to park. we were told we are aware we don't have a security system, "it's in the list to fix". We have stored our RV here for over 3 years, we never had any issues until it was bought out by this company. The surveillance cameras were also working with the previous owners. This is a joke. The front desk person don't have an ounce of customer service. read more