ACA Automotive is fantastic. I had a number of repairs that needed to be done on my car and…read morecouldn't do them all at once. Jeff walked me through what repairs were best for me at that moment, completely transparent and helpful, never trying to push additional work onto me. Came back nine months later to finally get to the deferred repairs and Jeff remembered me, had his notes from the last repair ready in the system, and got the work done more quickly than expected. I've never had anything but exceptional service from this place. Highest recommendation. Jeff and ACA Automotive are the best.

Jeff at ACA Automotive delivered some of the best customer service I've experienced. His…read morecommunication was prompt, professional, and transparent from start to finish. He kept me updated throughout the entire process and explained everything clearly. What impressed me most was his honesty and knowledge. He was well-versed in my warranty coverage and, instead of guessing when a question was specific to my warranty provider, he told me exactly who could give the definitive answer. That level of integrity is hard to find. No gimmicks, no pressure--just straightforward, honest, and exceptional service. Jeff made the entire experience stress-free, and he's a true asset to ACA Automotive. I highly recommend working with him.

I came to this location yesterday for an oil change. I was helped by Cassandra, Kassandra, and…read moreFrancisco. They were very friendly, fast, thorough, patient, and helpful. I will definitely come back to this location and recommend it to others. P.S. Thank you to the Cassandra who gave me a little discount for adding in a new main cabin filter.

I normally go to the Buick dealership but my boyfriend advices I try out Valvoline. Upon arrival I…read morerequested an oil change. My service provider was Martin and Johnathan, they worked together to provide efficient and quality service. I appreciate how thorough this service was, they check to make sure my blinkers, gas break etc was working correctly. I really love how fast in was in and out! I will def be back again.

Back again this Saturday morning for another oil change. Got here at around 8:04 ( they open at 8)…read moreand was taken in right away! These brothers really get to work! Love their honesty and the quality they provide. Both brothers have helped me out and they're both so friendly and welcoming. They still provide the punch cards and I'm almost at my free oil change . This place is by far the best when it comes to quick and easy oil changes. Thank you guys!!!!

First-time customer and new resident of Long Beach - from L.A., so not that far, but enough to…read morerequire all new services - so glad to have found my new go-to oil change location. Fair & honest quote via Yelp, and professional & welcoming upon intake/checkout. No upsell, no other added fees/suggestions. Easy in and out on a Saturday afternoon.

I have never had a bad experience at this Valvoline Oil change facility. The staff are always so…read morenice and helpful and make honest recommendations and I feel they are very trustworthy. The property is also very clean and the staff always appear very professional. My car needed an oil change, new wipers and a new battery. Ana, Andrew, Cesar, and Matthew were absolutely amazing!! It's not always easy as a single woman to trust people, especially when it comes to your car, but I really feel like they are honest and will give you the best deal possible, especially when it comes to more than just an oil change for your car. I highly recommend them for regular auto maintenance!

I always have a great experience at this location. Hector, the manager, was incredibly kind and…read morehelpful, and Crystal took the time to walk me through all of the services Honda recommended for my car. She explained clearly why each service was important, which I really appreciated. As a woman, car service places don't always make you feel respected or fully informed, and sometimes it can feel like people are just trying to take your money. That was not the case here. Hector and Crystal were honest, patient, and genuinely caring. Hector even helped me reset all of my sensors, and they were able to locate a nail in my tire after I mentioned my tire sensor kept going off but I couldn't find the problem. Their customer service goes above and beyond, and I'm always thankful for their help. This is the location my family will continue to trust and return to.

we brought our vehicle to Orozco's for an electrical issue, taking a chance they could help us, and…read morewere very very happy with the service we received from the manager and the technician assigned to our vehicle. the technician needed to be a specialist (why we chose Orozco's!), and we were impressed with the roster of professionals there, as well as the expertise applied to resolving our vehicle's problems! we are very grateful for the thoughtful and timely communication and the enthusiastic personal service. i'm not going to say this happens very often, but i felt their dedication to our vehicles challenging issues likely took more time than they assessed, yet they honored their estimate and kept us informed throughout, making the value of our visit exceptional. highly recommend Orozco's, they have earned our loyalty.

Had a issue that was so amazingly resolved by 'EDDIE' that I am compelled to write another review…read more Sir, your professionalism, even under unwarranted pressure shows the character of the business and those who work there. Thank you.

Great service, very trustworthy. If it is something as simple as reconnecting something that has…read morecome loose they will tell you that and probably not charge you.

Hey there, curious Yelper, I'm happy to say this is the best auto service shop around. Orozco's…read morewasn't my first choice; I have a 1984 Toyota Van, you see, and I live in Eagle Rock, so I hadn't even heard of them. I had a very complicated electrical problem, and Orozco didn't hesitate to take the time to solve the issue. I met with the mechanic working on the van; he was familiar with older Toyotas and was able to point out the issue with just a pre-work inspection. I must also say that although it took them longer than we had initially agreed to, they were more than willing to stick to the prior deal, and I was not charged. I am going to be bringing my 2002 Subaru Forester Sport Utility to them to get some kinks out that I'm experiencing. I now have a favorite mechanic, who's fast, honest, and friendly! No matter how far away you are, Orozcos is worth your time, and I can guarantee that after speaking with a few of the mechanics and being in constant communication with the managers, your car will be in the best of hands. Thank you, Orozcos! Cheers, Odinn

As a couple of other reviews have said, sadly the service at Joe's Auto has declined recently. I…read morehave been coming here for all my vehicles servicing since we moved to the area about 5 years ago. My first time here I had a great chat with Joe and every time I visited since he remembered where I was from and asked how our other vehicle was. His son, Adam, was equally friendly and ran the shop really efficiently always taking the time to explain diagnosis, recommendations and show us parts that were replaced. Now, there is a gentlemen running the front desk called Augustine and all this has changed. Our vehicle was back in the shop for an on-going check engine light related to a leak in the evap system, Augustine called me to tell me they had diagnosed 3 separate sensors that were all faulty and needed replacing. 2 of these had already been replaced by this shop last year when this engine code first started. When I asked him to explain the 3rd sensor to me he was either unwilling to or unable to, I asked because it sounded very similar in name to one of the others and wanted to verify which one had already been replaced. I ended up having the other 2 replaced under warranty and plan to find another shop for our repair needs now. Additionally, when Augustine called me to let me know my vehicle was ready I asked what time they closed. He told me 4:30pm (despite their advertised hours saying 5:00pm). I left work early to drive my wife to the shop to collect the car, arriving at 4:25pm only for the shop to be locked up and no one there. When I asked Augustine about this the following say he said he thought I would probably be coming the following day and "it was getting late". I asked if it would be possible to speak with Adam and he told me that Adam doesn't work there anymore. I asked whether the shop had changed hands and he insisted that Joe is still in charge, although when I asked when it would be possible to talk to Joe I was told that he wasn't available and he just "randomly drops in". I'm sorry to see the customer service and professionalism decline at this shop but having older vehicles, we have to trust that the the mechanics working on our vehicles and the shops we take them to are giving us all the information and the correct information. It no longer feels that way at Joe's

I hate having to write this review, but I feel I have no choice…read more I've been bringing my vehicles to Joe's Auto for years. I've trusted them with my family's cars, my previous vehicle, and most recently my Nissan. When my check engine light came on, there was no question where I would take it. After diagnosing the vehicle, I received a call from one of the newer staff members informing me that I needed a spark plug kit and a fuel injector, with an estimated cost of around $1,200. I declined the fuel injector repair, yet still paid over $1,100 for the work that was completed. Unfortunately, about a week later, the check engine light came back on. I brought the vehicle back, but I never received a clear explanation as to why the light had returned. I left believing the issue had been resolved. Then, on June 17, the check engine light came on again. I immediately called Joe's Auto. Instead of asking me to bring the vehicle in right away, I was told to bring it in the following day. After spending over $1,100 on repairs that apparently did not fix the problem, I expected a greater sense of urgency and concern. Because I no longer felt confident that the issue was being taken seriously, I took my vehicle to the dealership and paid additional money to have the problem addressed. I called Joe's Auto to let them know what had happened, but the response was disappointing. The only explanation I received was that the parts were under warranty and that I should have brought the vehicle back in. I understand that parts can be under warranty, but after multiple visits and the same problem continuing to occur, I expected some level of accountability, concern, or even an offer to work with me toward a resolution. Instead, I felt dismissed. I've been a loyal customer for years, which makes this experience even more disappointing. Unfortunately, based on how this situation was handled, I will not be returning.

Still my go-to shop after years and years of coming here! Heidi and Tiff always make sure I'm taken…read morecare of and truly treat me like family. The service is always great, and the lobby is welcoming and comfortable. They even have a friendly shop cat that will keep you company while you wait! Coffee and TV are definitely a plus. Highly recommend!

Used Yelp's business finder to get a few quotes for my two non-working low beam headlights, and…read morethis shop stood out right away. They responded quickly, were courteous, and didn't try to tack on a diagnostic fee just to take a look. When I dropped off the car, the technician walked me through their process, starting with the bulbs before moving into any potential electrical issues (which I really appreciated.) It ended up being the simplest fix: both bulbs were burned out. They had everything replaced within a few hours. Fair pricing, clear communication, and no upselling. I'll definitely be back for future repairs. Side note- they have the cutest shop kitten. ‍

I went to get an oil change this weekend and Sydney helped me during this visit…read more She also informed me about other services that I could use. The service was overall informative and customer service was very good. Thank you.

Honest people! Shoutout to Ali and Josue. We went to do a quick top off/checkup before a road trip…read more They were honest about us not needing an oil change and topped us off for free. They were communicative the whole time - I ended up needing some lights changed, and they took care of it no problem. Thanks guys.

First time customer, and as a woman who knows quite a bit about cars, it isn't always easy to find…read morea shop that will listen and not try to upsell you. When my long time mechanic left town, I was recommended to Tom's and I can honestly say it was an A+ experience. Victor was knowledgeable, friendly and (most importantly) honest. I authorized certain services if they were needed and they declined to do them since they found they were not required at this time, which saved me a bit of money. The shop itself was very clean and professional, and packed-they have a lot of business. 10/10 for everything!

I took my van in to get checked out and they were very quick to respond, helpful with the service…read moreand had the integrity to let me know nothing needed repairing! I would absolutely recommend them, very honest people.