April Kua is an exceptional psychiatric nurse practitioner whose clinical expertise and…read morecompassionate care have been genuinely life-changing. After more than a decade of being dismissed and disregarded by multiple providers, I finally found someone who took my concerns seriously and provided the comprehensive, thoughtful treatment I desperately needed. What sets April apart is her remarkable depth of knowledge combined with genuine thoroughness in her approach. She didn't rush through our appointments or offer superficial solutions. Instead, she took the time to truly understand my situation, asked insightful questions, and demonstrated a level of clinical competence that had been sorely missing from my previous experiences with mental health care. The ease of scheduling was refreshing, no months-long waitlists or bureaucratic obstacles that so often plague psychiatric care. April made herself accessible when I was in crisis, which speaks volumes about her commitment to her patients. Her compassion and consideration are evident in every interaction. She treated me with dignity and respect, validating my experiences rather than minimizing them. This may sound like a basic expectation, but after years of being dismissed, it was profoundly healing to finally be heard and believed. The follow-up care has been impeccable. April doesn't just prescribe and disappear; she maintains consistent communication and adjusts treatment as needed, demonstrating genuine investment in my wellbeing and progress. For anyone who has struggled to find competent, compassionate psychiatric care especially if you've been dismissed by other providers; I cannot recommend April Kua highly enough. She has restored my faith that excellent mental health care is possible, and I am deeply grateful for her service.

I honestly can't say enough good things about April Kua. She changed my life…read more I first started seeing her when she was with Psychiatrists and Associates, and I followed her to her own private practice because I trusted her that much -- and I still do. When I first came to her, I thought I already knew what I needed. I've had ADHD since I was 5 and was originally treated with Ritalin. I stopped treatment as a teenager, convinced I didn't need meds anymore. Years later, in my 30s, I went through a really rough time with anxiety and depression and tried a bunch of SSRIs with awful side effects. Nothing helped. Eventually, a doctor suggested my anxiety and depression might actually be symptoms of untreated ADHD, and he started me on ADHD meds. He was right -- the moment my ADHD was treated, my anxiety and depression basically disappeared. I stayed on that treatment for a few years and then stopped. Fast forward five years -- symptoms were creeping back in, and that's when I found April. I gave her the full backstory, confident I already knew what worked for me. But she didn't just take my word for it -- she really listened to both what I said and what I didn't realize I was saying through my symptoms. Based on my responses and behavior, she suggested starting with something to treat depression. I was hesitant -- I reminded her that SSRIs had never worked for me. She explained that Wellbutrin wasn't an SSRI and asked if I'd be open to trying it. Within a week, I felt different. Not just better -- but clearer. For the first time, I realized I might have actually been depressed my whole life without knowing it. I just thought that was how life felt for everyone. After a few months, we started ADHD treatment again. I'd always done well on Vyvanse, but April suggested we try Concerta. The combo of Wellbutrin and Concerta has been a complete game-changer. I feel more like myself than I ever have before. April didn't just stick to a checklist or hand me what I thought I wanted -- she brought her own insight, experience, and care into the room and gently helped me find something that worked even better than what I thought I needed. I came in thinking I knew everything. She showed me what healing could really look like. And I am so, so thankful for her.

Doc Sarah is a FIND. I won't knock traditional medicine -…read morebut I do know, in my experience, it can be limited to medicating the symptoms without really examining the causes, and can feel like a patchwork of specialty folks who don't always see the whole picture. At Hilo Natural, I've found a practitioner with both a breadth and depth of experience in treating the whole human. Doc Sarah combines comprehensive lab work, lifestyle factors, supplements, and has been able to help me make progress with some thyroid and lab issues (and also more physio-related issues foot and shoulder pain) with a combination of nutrient support, medication, and interventions like prolon therapy (really helpful for chronic plantar fasciitis.) Also, she's really, really dang smart - and a compassionate guide thru what has been a difficult entry into my 40s. The office is run as a tight ship - which I realize is unusual for an area in which 'business hours' are often a loose approximation and the general standard of responsiveness and timeliness is WELL below average. Basically, you get San Francisco Bay Area level care, follow-up, and appointment management here - so if you are prone to the generally lackadaisical island approach to things, this may not be a fit. For those accustomed to a 'laid back approach' (read: not respectful of time and about a decade behind in innovation) - this place will come as a bit of a jolt. As someone who values innovation, results, responsiveness- and respects my own time and that of other people - this clinic is perfect as both my go-to for integrative treatment and as my PC doc. These folks won't keep you waiting or offer anything but the latest in education, utmost in professionalism and of-the-moment treatment- so return the favor and be on time, do your homework, and get results.

I usually get my MTHFR supplements from Dr Strongs office but last time her secretary tried to sell…read moreme either expired items or supplements she wrongly ordered. She said the company stopped making the B12 with 5L, so now the only way to get them was biying them separate, which was double the cost. After calling the company ( seeking health) and been told they have never stopped making these 2 supplements in one formula, and that was actually their best seller, I called her office to return the supplements and get my money back. Her secretary hanged up on me when I said she lied to me, and Dr Strong kicked me out of the office by email in response of my request for a refund. Ah, and when I asked the secretary what the 5L part of the supplement was, she rudely answered "Im not a doctor " What kind of customer service is this??

My mom's doctor I appreciate the love and true guidance she gives…read more She to me is one of the best lady family doctors in hilo. The reason is for her genuine care to help her paitents something that rarely occurs with some doctors.

I have been a patient since I was 19 years old (21 years this year), since Dr. Nakamura started at…read moreDr. Kurohara's office. After opening his own practice, Hilo Family Medicine, where Dr. Mel joined him & has cared for me ever since. She has helped me through many hard times in my life & always does her best by me and my health. I am blessed to have a doctor that is as wonderful & committed as her!!!

I've been seeing Dr. Kurohara for. 36 years and can attest to his abilities as a physician. He and…read morehis office staff provide nothing but the best care.

Dr. Kurohara is so well known around the community for his excellent care. He has taken care of me…read moreand all my family members for the longest time. Being in the medical field, it's easy to lose your way due to the extremely high numbers of patients that need to be seen on a daily basis. Dr. Kurohara is one of a kind and always gives you his full attention, compassion, and care. He treats everyone like family. I truly wish others would follow his example.

Kim is an amazing human who has helped our family immensely through some truly difficult times. The…read morenew location seems even more accessible than the last, and we always feel at home when we go in for a session. The quality of care is impeccable and professional but there is a deeper warmth that puts us at ease. They take our insurance (Quest) and are pretty flexible about scheduling.

After 3 years of school avoidance, residential and hospital stays, screen addiction and risky…read morebehavior, we didn't know how to help or talk to our 16 year old daughter. Pacific Quest seemed different from other programs we had considered, so we were hopeful for some positive change when we send her 5 thousand miles away. After the first few weeks it was clear that the program and the clinical staff were even better than we have hoped. Their holistic approach to health, emphasizing healthy diet, sleep, exercise and time in nature, balancing meds and supplements had an immediate positive impact. The care, kindness and respect that the highly qualified clinical team showed our daughter allowed her to trust and be vulnerable in her individual therapy as well as our family sessions. She learned so much about herself, her emotions and how to manage and name them, while we learned better ways to communicate with her and within our family, and how to repair broken trust. She is now attending an alternative boarding school, and for the first time in a long time, we are optimistic for her future and our family relationships. Hawaii is a magical place, and all the staff at PQ, the therapist, the medical team and the program team, make Pacific Quest a truly magical healing place. I highly recommend it.

I was at Pacific Quest for 2 months in the summer of 2015. I was 15. I don't particularly wish to…read moredisclose all of what I was suffering from, but to list a few of my complaints about Pacific Quest, they were extremely unaccommodating with my dietary preferences, refused to let me contact my therapist from home, and the staff would frequently isolate me not just from other kids but also from staff interaction. After opening up to on-site, assigned therapists, I was later directly told that they had not believed a word I had said about my life. It was only after a parental visit corroborating my stories, diagnosis, and struggles that the staff seemed interested in actually tending to my care. Ten years later, I have plenty of trauma and developed personality traits that I took away from Pacific Quest that I am still unpacking -- with a therapist who believes me and actually cares about my well-being, of course. I will never forget how I was treated.

He's another quack. A client had him and all he did was prescribe meds, called him psychotic when…read morehe wasn't and insisted he continue a medication (invega) that my client had a very bad reaction to. This man is another pseudo doctor in a sea of the like .

This man is not a quack he's the BEST DOCTOR on the island. He specializes in chronic pain and…read morecertain phobias etc. You will not find another doctor like Dr. Heaster because he cares. People! Remember if someone's grumbling about a doctor who helps those in need and really cares their mad because he would not accept them or they most likely got themselves thrown off OR they don't even know him and listening to rumors. Ppl think that because he's the guy you go to to make it all better. When you just can't take the pain or anxiety is crippling you or disease is eating you away. He's not a candy store! So ppl say quack because they didn't fit his criteria. Not everyone can even get on his program. Anyone who ever criticized Dr Heastrr just couldn't have met him. He helped my husband with stage 4 bladder cancer appear healthy and pain free until the night he passed. Ten stars for Dr heaster because with out him what do the terminal and the chronic patients do. Well if that doesn't fit you don't bad mouth The helpful one, that's pilau. There was so many stupid doctors. Dr heaster just isn't one of them. If you need him don't suffer in silence because some jerks opinion because he's possibly drug seeking and Heaster knows these things. He's not for everyone but he's there in case you do need him one day and that badmouther will start singing his praises. Just don't lie or fool him. He can tell. Be honest!