This place is awful. They work on the sunk-cost principle. You first have to go have an interview…read morewith the office manager, where he assures you how much cheaper their services are than a regular doctor's office. Then you have to have an appointment to establish service. During this appointment, they literally will NOT talk to you about any medical issues you have or any prescriptions you might need. You're supposed to make another appointment for that. This first appointment is just for the APRN to nod her head while you go over your history. They make a big deal about being cheaper than doctors, and it's true, their actual visit cost is less. However, you'll quickly find (if you pay out of pocket like we do) that they have "procedure fees" for everything. For instance, at the doctor we eventually found, I only pay a $35 nurse fee for vaccinations, but at Park Wellness, I was expected to pay the regular office visit fee PLUS an additional amount for a procedure fee, which brought the total to MORE than a checkup with the doctor. Not only that, but I was flat out told that they charge MORE for a procedure fee for people who pay out of pocket than they charge insurance companies. The office manager, who is related to both APRNs and is therefore likely there to stay, is a rude jerk. I'd say more, but frankly, I have so little trust for this place that I don't want to say enough that I can be identified. This was one of the worst "doctor" experiences I've ever had.

The entire staff at Park Wellness is a joy to work with. My entire family goes here from my…read morechildren to my husband and myself. Anytime we have needed a same day appointment we have been able to get in. Both APRN's that work at this office truly care about the well being of their patients, they will call and check in after an appointment to make sure you are recovering. During your appointment they listen to all of your concerns and with you come up with an action plan to address the health concerns you have. They do keep you accountable on your end of the health plan, which in my option we all need. I have recommended them to many people and will continue to do so.

Everyone knew what they were doing and very friendly. Was a great experience. Would go back and…read morerecomend to everyone.

One of my the best neuroscience clinics I have ever been to The attention to my brain injury…read moreissues have been so clear I was kept in the loop with everything and how my test results came back

April Kua is an exceptional psychiatric nurse practitioner whose clinical expertise and…read morecompassionate care have been genuinely life-changing. After more than a decade of being dismissed and disregarded by multiple providers, I finally found someone who took my concerns seriously and provided the comprehensive, thoughtful treatment I desperately needed. What sets April apart is her remarkable depth of knowledge combined with genuine thoroughness in her approach. She didn't rush through our appointments or offer superficial solutions. Instead, she took the time to truly understand my situation, asked insightful questions, and demonstrated a level of clinical competence that had been sorely missing from my previous experiences with mental health care. The ease of scheduling was refreshing, no months-long waitlists or bureaucratic obstacles that so often plague psychiatric care. April made herself accessible when I was in crisis, which speaks volumes about her commitment to her patients. Her compassion and consideration are evident in every interaction. She treated me with dignity and respect, validating my experiences rather than minimizing them. This may sound like a basic expectation, but after years of being dismissed, it was profoundly healing to finally be heard and believed. The follow-up care has been impeccable. April doesn't just prescribe and disappear; she maintains consistent communication and adjusts treatment as needed, demonstrating genuine investment in my wellbeing and progress. For anyone who has struggled to find competent, compassionate psychiatric care especially if you've been dismissed by other providers; I cannot recommend April Kua highly enough. She has restored my faith that excellent mental health care is possible, and I am deeply grateful for her service.

I honestly can't say enough good things about April Kua. She changed my life…read more I first started seeing her when she was with Psychiatrists and Associates, and I followed her to her own private practice because I trusted her that much -- and I still do. When I first came to her, I thought I already knew what I needed. I've had ADHD since I was 5 and was originally treated with Ritalin. I stopped treatment as a teenager, convinced I didn't need meds anymore. Years later, in my 30s, I went through a really rough time with anxiety and depression and tried a bunch of SSRIs with awful side effects. Nothing helped. Eventually, a doctor suggested my anxiety and depression might actually be symptoms of untreated ADHD, and he started me on ADHD meds. He was right -- the moment my ADHD was treated, my anxiety and depression basically disappeared. I stayed on that treatment for a few years and then stopped. Fast forward five years -- symptoms were creeping back in, and that's when I found April. I gave her the full backstory, confident I already knew what worked for me. But she didn't just take my word for it -- she really listened to both what I said and what I didn't realize I was saying through my symptoms. Based on my responses and behavior, she suggested starting with something to treat depression. I was hesitant -- I reminded her that SSRIs had never worked for me. She explained that Wellbutrin wasn't an SSRI and asked if I'd be open to trying it. Within a week, I felt different. Not just better -- but clearer. For the first time, I realized I might have actually been depressed my whole life without knowing it. I just thought that was how life felt for everyone. After a few months, we started ADHD treatment again. I'd always done well on Vyvanse, but April suggested we try Concerta. The combo of Wellbutrin and Concerta has been a complete game-changer. I feel more like myself than I ever have before. April didn't just stick to a checklist or hand me what I thought I wanted -- she brought her own insight, experience, and care into the room and gently helped me find something that worked even better than what I thought I needed. I came in thinking I knew everything. She showed me what healing could really look like. And I am so, so thankful for her.

A great therapist always there to help. I love the advice…read moreshe gives. She very friendly and professional. More people deserves to see her she the best.

I am not happy with the services that were provided with this Business. The therapist Linda is not…read morefollowing Doctor's request for heat, ultrasound and massage after my exercise. When I confronted the Business Manager and asked to see on my chart if the request from my doctor was on my chart. She told me that the Therapist is the one that makes the decision on what she wants to do with her clients. When I asked her more questions about my situation she changed the story around and began to tell me, that I owe her $25.00 for a no show fee from Last week Monday. I usually get a reminder phone call to let me know that my appointment for Monday is on Friday before.I was told that Friday's phone calls is to remind people of their Monday appointments and Monday calls is for Tuesday. Scottie called me that same day in the morning reminding me to bring a mask or no services will be provided. He failed to tell me that I have an appointment that morning when he called me.There is NO sign that says that there is a $25.00 fee for No Show in their office. I told her that I do not feel that I should pay for it. She told me that she will refuse services if I did not pay for it. When I went back to Linda and asked her why, I was not getting heat, ultrasound and massage she said, that her only focus was for me to get exercise and will not help me with getting pain relief after the exercise session. I went there with 6.5 level of pain and now I have experiencing a 10. I would not recommend you going here if you want to go there with pain and leave them in pain.

Went here a few times, staff is friendly and helpful but spends a lot of time talking story with…read morecoworkers within close proximatey. Dont be suprised that they will have you do exercises after workong on you, then they gravitate to their fellow physical therapist spending more time talking story than paying attention to their clients.

Being in Hilo there's not many options for Chiropractic care. Klein Natural Health is a good…read moreoption. The staff is awesome and the doctors do a good job on adjustments. There are also 2 massage therapist that also give extremely good massages. I know, I tried both. Their styles are different, but I loved them both. So if you think you're in the need for alignment check them out.

visiting Dr. Klein office the staff is real welcoming and they make you feel comfortable! Dr. klein…read moreadjustments was spot on ! Thanks you !

My first experience with Dr. Festerling was very pleasant. The staff were friendly and helpful and…read morehis assistant was very nice. Dr. Festerling has a caring disposition like my late pediatrician used to be. He took the time to thoroughly read through my medical information which shows me that he genuinely cares about his patients. He shows his concerns by asking questions. He provided me with the best solutions for my situation. I appreciated that he respected my decision with what I was most comfortable doing to take care of my health for now. Dr. Festerling has my respect and trust because of how he treated me. He treated me with much kindness and responded positively towards my values and morals when it comes to taking care of my health issues.