At first the salesman, Alonso, is more responsive and will provide the information you need. Although, it's not very well explained, the information is there in the contract for you to go through. The job itself was good and they took care of what I needed. One of the issues I experience after they finished the job, was a lot of water leaking through the bathroom vent. Whoever removed it, didn't install it properly and I had a waterfall coming into my bathroom. Although, they had someone come out to fix the problem, they did not off to help cover for the damages. After it was all set and done, my roof has been updated and the solar panels have been installed, but now my only problem is that none of their contact information works. Emails, don't work, phone numbers and even my "salesman" Alonso doesn't answer or return my calls/text messages. I knew communication wasn't the best at the beginning but I didn't expect this. Especially If I rely on you for information that I need or is being requested by home insurance companies. We are in business, and you are a business, so I would have thought you acted like a business. Lacks professionalism, customer service, response time is terrible or non-existent. Website isn't running, nothing... I can't even find the correct address, so I can go in person and speak to someone directly. It just confuses me how a business conducts this way and me (the customer) doesn't get the information I need. Trust me, If I didn't need to contact you, I wouldn't but unfortunately, we have a contract and I need to get very important information from you. Anyway, fingers crossed someone gets back to me. But I wanted to give my experience with Reanimate Contractors, hoping it helps someone else in the near future. read more