Went in this week for an oil change. I was assisted right away. Very professional and thorough. I…read morewas informed about my transmission fluid. It had never been changed for 5 years. It was changed and additional checks performed. This keeps my 2020 SUV going. Thanks!

Very good placw to get your oil changed and other services.Some are cheaper than dealer costs.Place…read moreis very clean and staff is nice.I will say Google the place to find a discount code.Nice service to my car

I brought my vehicle in for a routine oil change and was informed afterward that the "technician"…read morehad misplaced the screws for my air filter housing under the hood somewhere. I was told it was my responsibility to locate them because they fell into the engine bay, which was disappointing and unprofessional. We have also purchased multiple tires from this location and were assured that the valve stems and seals (for TPMS-equipped vehicles) are supposed to be replaced as part of their tire service. Less than a month later, one of the tires went flat. After removing the tire and checking it with soapy water, it was clear that air was leaking around the valve stem... exactly where the seals should have been replaced. When I contacted the service center, the "technician" said they could replace the seal but would charge for remounting, balancing, and the seal kit, despite this being part of the original service. Based on these experiences, I cannot recommend this auto center. The service "manager", "customer service" representative, and several "technicians" appear closely connected, and concerns do not seem to be taken seriously or addressed appropriately. I use the terms "manager", "customer service", and "technician" loosely because qualifications seem questionable at best. This is not how you treat customers.

I needed new tires after being stranded on the highway over the holiday weekend. Shoutout to Wanda…read moreand the crew for their quality work and hospitality. Keep up the good work!

I was on my way home from Ohio to Michigan when my car started acting up with an engine misfire and…read moreneeded a new coil pack. My husband called ahead, and they were already expecting me when I arrived. They got me in and out in under an hour and safely back on the road. Their fast, friendly, and efficient staff truly made a stressful situation so much easier, and I'm incredibly grateful they helped me get home safely. Thank you again!

Im from Detroit and recently moved to Fremont, Ohio. I live here. I went in to Firestone today for…read morea PLUG. Ran over a screw last night and just wanted it pulled out and plugged with some rubber, snipped and air added like usual. One to two minute job! The front desk associate was pleasant but told me it would be a two hour wait. I had my 8 ur old with me and went to get her some McDonald's and came back and a different mechanic took my truck to the back set it up on the lift (which was totally unnecessary) had my daughter and I in the lobby over an hour then tried to say I need this and that ( 4 new tires, etc) I know this ALREADY. It's a 2014 Jeep Compass. I actually need a new vehicle but FOR NOW all I need is A PLUG. He hands me some paperwork saying $629 or something like that for 4 tires etc. etc. and DIDNT even plug my tire. Left the screw in the tire and there's and a sign saying they "PLUG TIRES" etc. I was beyond disappointed and frustrated been there all that time for NOTHING. Went down the street to UNIROYAL and Chase plugged my tire in literally 2 minutes!! THANK GOD for UNIROYAL!!! Firestone at 800 W. State St. is not worth the trip unless you plan to spend $600 + with them.

Love these guys. Always professional, always honest and fair. Quick service…read more Tony always explains what is needed and shares his knowledge.

This place is truly the place I've ever been. They won't change your oil because they want you to…read moreuse their oil that they get for cents on the gallon and then make you pay full price for. They say they're not equipped to change oil if you bring it in yourself but there's nothing more to changing oil than draining the old oil putting the drain plug back in And refilling it. If you have the time. So I wouldn't recommend this place to my worst enemy. So once again as usual I will do my own work because I've never seen a place in this country as bad as North Central Ohio. Unless they can screw you out of the dollar they can't do anything for you.

The team was efficient, thorough and friendly. Put on new wipers and checked my tire treads in…read moreaddition to oil change

Professional, very quick to get oil changed. Actually saw someone come in that was about to go on a…read moretrip and they checked her oil level and clarity and mileage since her last change and proceeded to inform her that she didn't need an oil change at the moment. Honesty and integrity goes a long way. Highly recommend this business for and oil change or a car wash.

Worst place to take your car. Overpriced and techs that don't know what they are doing. I asked to…read morehave a taillight changed and he ripped the lense cover off. No idea what they are doing there.

Awesome service and friendly employees. They thoroughly explained the services to me and also…read morediscussed recommended services for my vehicle. Will definitely return when my next oil change or tire rotation is due! I highly recommend!

have had several complaints made to corporate over the past few years. Nothing is ever done. So…read morethis is probably a waste of time. All you need to do is look at the customer reviews for the Sandusky Ohio location. I was desperate for a place with weekend hours. That's how these corporate places always have customers coming back. Since last Friday 2/14, I now know my local Ford has service hours on Saturdays. So I will NOT be returning First off, Firestone claims that I need control arms on rear if my Edge. This is hard to believe since the shaking I am feeling is in my steering wheel and brake pedal. Secondly, why does your techs NEVER take my vehicle for a drive before looking at car and pulling straws? Why did the interior of my edge have greasy finger prints on the visor, above drivers door, and below my panorama sunroof?????! When I noticed it as soon as I got home and went to open garage door for house, I backed right up and took it back. Tony was VERY RUDE!!!! He made it seem like it was already like that when I took it there. Excuse me????? I demanded that it be cleaned and look like it did when I dropped it off! About 20-25 minutes later it was clean. Too bad corporate doesn't allow me to post these pictures in my review! I love how the company takes down bad reviews on Google. Miraculously, they have 4.3 stars on there. They should only be doing tires and oil changes!!!!

What a sh1t show. Overbooked. The techs are in no hurry at all. They may or may not do the work…read morewhen they say. They definitely won't call you and let you know what's going on. You will have to track them down yourself and badger them for answers. I've always gone to Firestone and now this particular store ruined it.

Had a full synthetic oil change with tire rotation and a complete inspection of the vehicle…read more $105.00 includes the two extra quarts of oil and found no issues with the truck. This will be my go to garage for my truck.

They repaired my Jeep frame. It was easy to schedule and they were very timely and quick to respond…read moreto all my questions. I also had them put on new tires. It drives like new! Thank you Forrest's Garag