My sister passed away a few months ago. We have to sell her condo unit. Although SOMEone is…read morecashing the condo fee checks, NOT ONCE HAVE I RECEIVED A CALLBACK from THE NUMBER POSTED (401-331-2200) for help with closing paperwork, mice coming in under the sink, a leak on the ceiling, and no lights in the laundry room. Today the call kept bouncing. No one answered. I have potential buyers coming in and need to make sure the unit is ready to hand over. I AM LIVID. I met Mr. Taylor outside the unit months ago. His apple red face showed no empathy for me and the loss of my sister, and seemed to want to rush away. WTF??????

I never had a bad experience with them. No complaints. They responded to any issues that I had with…read moremy condo. They were fairly prompt.

Strive Realty was amazing- We worked specifically with Scott Aceto! Within an hour he showed us 4…read moreapartments that we loved! Within 24 hours we applied and signed a lease for an incredible apartment! Scott did an excellent job determining all of our needs and matching apartments to what we were looking for. He really has a knack for matching a home to your personality and needs. Scott followed through on every need and expectation - no hidden tricks! I have never been so happy renting. I highly recommend trusting Scott and Strive Realty to help you find your next home! You will be very happy!

I would strongly recommend NOT renting from Strive, also known as Latch Realty. I lived in one of…read moretheir properties for a little over two years and by the end, I was beyond frustrated with the lack of communication and maintenance. When I first moved in, the apartment was absolutely filthy and I spent almost a week cleaning it myself. There was dried dog pee on the walls/baseboards, two broken blinds, broken glass in the dishwasher, mold in the fridge and washing machine, rolled blunts left in the kitchen cabinets, a hole punched in the pantry door, and the HVAC filter was literally black with about half an inch of dust and debris on it. The property also had an ongoing rat problem that neighboring tenants on the same property told me had been an issue for years. The AC was probably my biggest issue. It had problems basically the entire time I lived there and was never permanently fixed. I discovered the AC didn't work just two weeks into my tenancy and was given the runaround when I requested immediate assistance getting it repaired. During one heat wave, my apartment got up to 93°F inside and I had dogs living with me, including my allergen detection service dog. I had to call out of work and buy my own window unit because I was concerned about the heat becoming unsafe for me and my dogs. Strive also declined my request for reimbursement for the window unit while I was waiting for them to address the AC. Communication with Strive was horrendous and continued to go downhill throughout my tenancy. Despite reaching out multiple times, I would receive intermittent communication from Jen, the office manager, and Brian with maintenance. I was given the runaround several times, especially with the broken AC. After Zef, their old maintenance guy, left the company, maintenance went completely downhill. Zef was honestly great and clearly kept things afloat. He communicated, showed up, and actually fixed things in a timely manner. After he left, I regularly had maintenance requests go unanswered or unresolved, and getting anyone to communicate with me was incredibly frustrating. The part that really got me was when I moved out. After being handed a filthy apartment when I moved in, I made sure to deep clean everything before I left. They still took $100 out of my security deposit for a generic "cleaning fee" and never explained what supposedly needed to be cleaned. Getting my security deposit back was another headache. I surrendered the apartment and provided my forwarding address on July 20th. By August 14th, I still hadn't received my deposit or an itemized list of deductions, so I contacted Strive. They apologized for the delay and told me the check would be prepared and mailed. When I finally received it, the paperwork stated that it had been mailed on July 28th, but the envelope was postmarked August 15th. Make of that what you will. Also, beware of the steep rent increases. They tried to raise my rent by $300/month upon the second renewal of my lease, but I decided to move instead. After I moved out, the unit was listed for $400/month more than I had been paying. In my opinion, that property is nowhere near worth $2,200/month, especially with the ongoing AC and maintenance issues. By the end of my tenancy, it felt like maximizing profit via rent mattered more than actually maintaining the property. After two years of dealing with them, I would never rent from Strive again. Save yourself the headache and look elsewhere.

RentProv gave me the best rental experience I've ever had, and I've rented in many places…read more They were consistently responsive, efficient, thoughtful, and easy to work with. Whenever something came up, it was handled quickly and professionally. Early in my tenancy, I noticed mold in the refrigerator's water dispenser, and they replaced the refrigerator almost immediately. When the old stove and cooktop stopped working properly, they replaced the full range with a brand-new, very nice appliance. When the water heater broke a few months later, that was also replaced practically right away. The maintenance staff were always kind, helpful, thorough, and respectful. I never felt like I had to chase anyone down or fight to get a necessary repair completed. One of the best examples of their reliability happened during a major snowstorm. The roads were barely passable, but I woke up one morning to find that my driveway was the only one in the neighborhood that had been plowed. My neighbors were genuinely asking how RentProv had managed to get it done. I eventually purchased the house I was renting, and they continued maintaining the property and responding to issues through my final days as a tenant. They never started doing the bare minimum just because I was about to close. Shannon, in particular, was wonderful--professional, thoughtful, organized, and genuinely invested in making sure everything was handled well. I can only speak to my own experience, but mine was consistently excellent from beginning to end.

My husband and I have rented with RentProv, and unfortunately our experience with management…read morefollowing a serious situation in our building has left us incredibly disappointed. On August 16, we came home to a significant amount of blood throughout the shared areas of our building and outside the property. It was in the lobby, hallways, trash room, on the door handles residents needed to use to enter and exit the building, and down the sidewalks surrounding the building. It felt like it was everywhere. I was literally using my foot to open doors because I felt so uncomfortable touching anything. Having to walk through and around that just to enter and leave our own home was incredibly disturbing. We documented everything with photos and timestamps and immediately raised our concerns. Cleanup did not begin until nearly 24 hours later, and the common areas were not fully cleaned for approximately 72 hours. For days, we were still encountering remnants of blood while simply trying to come and go from our home. What happened was upsetting enough on its own. What ultimately changed how we felt about continuing to live here was how the aftermath was handled. At the time, we had already signed a lease renewal beginning September 15. We asked RentProv to release us from that upcoming lease before the new term had even begun because, after this experience, we no longer felt comfortable remaining in the building. Instead, we were told we would remain financially responsible until another tenant was found. We have cooperated with the re-rental process, including allowing prospective tenants into our home for showings while we are still living here. Unfortunately, communication throughout this process has also been incredibly difficult. There have been times when we've gone days, and at points longer, without clear answers to questions that directly affect our housing and finances. We've often been left unsure of where things stand or what the next step is. When you're trying to figure out where you're going to live and when you can move, that lack of clarity makes it incredibly difficult to plan anything. It has felt like our lives have been on hold while we try to work through this. Most recently, we discovered that our unit is being advertised for $2,900/month on Zillow and Rent.com, but it was not listed on RentProv's own rentals page when we checked. Given that we are being held financially responsible until another tenant is found, we obviously want to see every reasonable effort being made to re-rent the apartment. We have been reliable tenants, always paid our rent on time, taken excellent care of our home, cooperated with showings, and repeatedly tried to find a reasonable solution. We did not ask to leave because it was convenient or because we simply changed our minds. We asked after an extremely disturbing experience in our building and because of how the aftermath was handled. More than anything, we're just deeply disappointed. We have tried for over a month to work through this privately and reasonably, and instead we are still living with uncertainty about our housing and financial obligations. I think prospective tenants deserve to know about our experience so they can make their own informed decision about renting with RentProv.

Great experience! Super responsive and kind. Lived in one of their properties for two years.read more

My experience with Divine Investments Inc. has been excellent. The team, especially Lorraine Jacobs…read more(Office Manager for Rani Vails, Owner), is professional, responsive, and truly cares about their tenants. Maintenance requests are handled promptly, and communication is always clear and friendly. I highly recommend them to anyone looking for a reliable and caring landlord!

Five star worthy for caliber of homes and apartments from which to choose, fantastic website, and…read morethe amazing Kevin Fox. Honestly - work with him. Zero stars for the unreliable, untrustworthy, and and insensitive Jillian Siqueland. We have worked with Kevin for a few years - and have been nothing but pleased. Jillian, couldn't be more opposite if she tried. After viewing her apartment, we knew we wanted it. We filled out the appropriate background checks, and placed a security deposit. While we could not sign the lease right away, we needed to wait a few weeks for the closing of our home we just sold, we did tell her that we wanted this property. We requested that she call us as soon as another potential renter entered the equation. We continued to visit the property, on three separate occasions, took measurements, and began planning for our new home. Jillian was away at one point, and we spoke with her coworker, assuring him that we wanted this property, too. After not hearing from Jillian for 8 days, we reached back out to confirm our impending sale - and intent to sign a lease within the next couple of days. Jillian coldly let us know that the property had actually been rented to someone else. Despite our agreement to inform us that another renter was interested, instead of calling - as we agreed- Jillian just rented it! I spoke with her in person, and asked why she would go back on her word. Why my deposit meant nothing - not even the ability to have a phone call. I told her that I felt like the rug had been ripped right under us. Jillian, calmly said that this is how she conducts her business. That she had sent an email two days prior asking if we would pay $50 more a month. I told her no such email had been received, and that people who are interested in properties will always respond to their agents. I told her we were going to sign the lease if anyone else even thought about renting it. There had been no doubt in our minds. Come to find out - Jillian sent the email - to an incorrect email address. I found this out through the manager, Ed hardy, who read the email to me. In it was no mention of another renter - and the closing even said "I will call you if someone else rents!" Obviously she never intended to call, nor follow up- and as I said earlier- we didn't even get this email because the address was misspelled. She handed me back my useless deposit check. Jillian said that she was sorry - because this must be "a big pain in the ass." Yes Jillian - it is. And now, it's yours. Never, ever, ever ever work with this wretchedly cold, and useless woman.

I can't believe what a pleasure it was to work with Residential Properties -- not only did we buy…read moreour house with them 8 years ago, but we just sold it with the, too. Our realtor both times was Ellen Kasle, and she was professional, friendly, honest helpful and kind in every respect. She priced our house properly and it sold immediately, which made the entire process so incredibly easy -- we only had to have one open house and a few additional showings over the course of a single weekend, so getting back to normal life (aka not living in a staged house) was quick and easy. Being first-time buyers and sellers, I felt Ellen was always working in our best interest and made transparence a priority. She helped us prepare the house for selling, gently and honestly told us what needed doing and what not to worry about, and helped us through what was both emotional and exciting with grace and kindness. I wouldn't hesitate to work with Residential Properties of Ellen again -- they're so well-educated, very responsive and total professionals.

EXIT Premier Realty is the Dream Team of realty in Providence, RI…read more I moved to Rhode Island and didn't know 1 person in New England. I'm also a first time home buyer from the west coast. So I took the agent suggested to me by my bank. I received no return phone call for weeks & when they did, they just give me a long list of homes to comb through. I decided I needed someone new. The 2nd real estate agent they referred me to, returned my phone calls but never invited me into an office or asked me what I wanted. And again handed me a long list of homes and met me at one (late), after I had already walked it. I decided I need find someone new. I called EXIT Realty North Providence after combing local reviews to set up an appointment. They called me back later that day to confirm a time and invited me to their office. This is where I met my agent Erin L. and their broker Melissa P. Talk about a breath of fresh air. For our initial meeting they invited me to the office, asked about me, my housing needs and even brought a lender to the table to answer any questions and offer services. The initial conversation was no pressure and all about understanding what I needed. They also answered the 1 million questions I had, as a first time home buyer. Erin was awesome through the whole process. Clearly and quickly returned all my calls, emails and texts. Day, evening and weekends, she was always there to answer questions and guide me along the way. I would highly recommend her for any first time or young home buyers. Her follow up and communication was A+. I gets even better. On the night before closing, we ended up in a situation with an unwilling seller, who can hadn't started their move out process or the repairs laid out in purchase agreement. This is where the whole team at EXIT really came in handy. The Broker Melissa began guiding me through the legal process and the next morning Erin spent the entire day with me at the lawyers office and hashed out a deal that got me $10k in an escrow hold back for the repairs and the home at a steal of a price. That same day we drove back to the house and Erin waited with me out front while they moved out till 1AM and we got the keys! Even after the purchase Erin has continued to check in with me. EXIT Real Estate in North Providence listens, cares, knows how to close the deal and treats their clients with the utmost respect even after they close the deal.

Paula has been a blessing. From the first time I met her I knew she would be the agent that would…read morehelp me and my family find our our forever home. Within hours of visiting her office, the wheels were set in motion and I had my pre-approval document request in my inbox by the time I got home. Within a couple of days I was looking at the first properties. By the end of that day we had our offer sent in to the seller agent. We missed out, but she found another, and so we continued. We had to repeat this process a few time until we found the right one that met all of our needs. Throughout, these past few several weeks of Open Houses and late afternoon walk throughs, Paula guided me along and provided critical information that helped me make the right decision on a wonderful property. She is fantastic to work with has a great sense of humor. You will be glad you chose her for you home buying experience. :)

Joshua helped me to understand the property process and my options in very fair and honest way. I…read moream from California and he explained me everything about the laws and commitments that I will be making post buying. Thanks Joshua.

This is our second time using Josh as a buying agent and first time as a seller. For the buying…read morepart, we got the same quality, professionalism, and hard work that we've got the first time. He was actually able to negotiate way below the asking price for us. For the selling part, he was also great. Compared to many of the realtors in the Providence area, Josh takes amazing photos. We almost wanted to move back in after we saw them. He took great care to present our house in the best possible light at the proper time. We ended up getting an above asking price offer within 2 days of listing. Whether buying or selling, I completely recommend Josh as you won't find a hard working or more knowledgeable realtor in Rhode Island.

I've rented an apartment from Vito since May/June of 2018. He is an excellent landlord to rent…read morefrom. He's easy to communicate with and very responsive to messages of all natures. Don't be afraid to talk with him, he listens. The apartments and neighborhoods The apartments I've rented from Vito are spacious and clean. They are professionally cleaned before move in and professionally maintained durning duration of the lease. House calls are quickly responded to and often resolved to within the same day as they are reported with very limited intrusion. The neighborhoods are on are nice and quiet and typically close enough to the action for entertainment and gatherings of almost any type. Vito is selective about who occupies one of his apartments to kept all his properties quiet and enjoyable to live in for everyone that holds a lease. I can say without any doubt or hesitation; I would rent with Vito again at the drop of a dime if the opportunity arises not just in Providence but anywhere! Thank you Vito for making my family's introduction to Providence not only easy but very memorable!

Vito is a responsive landlord. We had an issue with mice (almost every apartment in Providence…read moredoes!) and the exterminator came the next day and we didn't see a mouse again! He was also flexible when I wanted to adopt a small dog, which I appreciate so much! My roommate and I saw a few apartments with one of Vito's agents before finding the one we chose, and all of them were pretty nice, most of them recently renovated, and the prices were reasonable (especially now since I moved to Boston!).

Updating this review as we've now sold our home with Robert. As with our purchase, Robert was…read moreoutstanding. We quickly had multiple offers on our home, undoubtedly in large part due to his expertise. He is consistently excellent, and we'll continue to recommend him to anyone looking for a realtor in the Providence area!

Robert helped my family find the perfect home for my sister who was moving from Cranston to East…read moreProvidence. Robert was professional, knowledgeable and you can tell he truly cares about his clients. Robert was always available to show homes, answer questions, provide referrals for handymen, etc. He helped us navigate this crazy market and close on our home for $10K less than asking. I would highly recommend contacting Robert for any of your Real Estate needs!