Paint or clean the walls. Fix the air conditioner so it isn't loud and annoying. This is probably the worst hotel I've stayed at. Do yourself a favor and spend a lil extra. I'll take my own advice next time read more

Stayed here with my gentleman friend late, April 2023. It is a bit pricey for overall accommodations and amenities. However, the male staff was very respectful, attentive, and courteous to both of us. The female staff is a bit grouchy and mostly only focuses on paying attention to the male guests. Our room was clean, and the overall stay was pleasant. They have 24-7 security, which gave us peace of mind. We got a little loud but it was not an issue. Our privacy was respected. We will definitely be returning this year for our little getaway. read more

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Great place to stay. STOCK CAFE. Inside the hotel is great. They also sell. Alcohol. Pool area private and kid friendly. Definitely will come here again read more

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Cleaning ppl Steal from you!!! Horrible customer service!!! They refused to give us ice. Rooms smelled, sheets and towels were dirty. Rooms do not come with fridge.. booking came with breakfast and they did not allow me to take my plate to my room to eat because my new born baby was asleep. They say i had to wake up my baby and eat at restaurant forcefully if not they will charge me for taking the food to my room. They harrass you to buy alcohol. They harrass you at the pool to buy alcohol and were bothered that we were drinking water only. They made a big deal because we had a bag of chips. Room service stole a $100 bill from my wifes purse. Overall horrible experience!! I will never stay here again!! I am pissed!! Ruined our experience ZERO STARS!! read more

Would give it zero but I can't. 1. The room we stayed in had BED BUGS. I saw it with my own eyes crawl under the mattress. When I tried looking for it to kill it I saw a nasty dried BOOGER on the sheets so that was it. My sister in law got bit all over her chest neck and wrist. We called them and they switched us rooms. We couldn't go anywhere else because it was 2 am. 2. The rooms are humid. Literally tiny ac unit that makes the whole place extremely humid. No wonder there are bed bugs. My in-laws room has curtains with holes all over them. 3. There was a cup that did not belong to us on the floor. Did I mention the dried boogers on the sheets? And trash on the bedsheets. Looks like they said good enough and just made the beds without replacing anything. We called and spoke to the manager or whatever she was and she tried to gaslight us and say it wasn't bedbugs and that we stayed there so it's basically our fault. DONT BOOK HERE. read more

Real Inn - Bites were super swollen - Hotels Near Me - Mexicali, BCN

Customer service sucks, not friendly. The guy who checked us in didn't give us any information about our stay. Also when booking make sure to note "breakfast AVAILABLE" it will cost you $18 dollars for a mediocre breakfast, not worth it. Place does look nice and clean. Area looks nice and clean as well. read more

I had a terrible experience today at real inn. We were in town for a funeral and check in time was at 3pm we tried to check in at 3:30 and no rooms were ready. We finally got into our room around 4pm ( the time the funeral was supposed to start) we changed and headed out. We stayed on the 6 floor, leaving the elevators were both broken. We had to take the stairs down to the lobby. The next day for checkout supposedly at 12 and one of the employees was knocking on our door at 9 am asking if we were still sleeping?? Fourtunely we were on our way out and not asleep. So on our way out the same employee waved us down and told us to come back to the room. Which we did. He told us that one of the towels was really dirty. Which it was bc we used it to wipe our feet bc the floors we're disgustingly dirty that our feet were black . He told us the hotel was gonna charge us so much for this towel that it couldn't be washed and itd be better to pay him. We were late for the funeral so we didn't even think about it and gave him the pesos I had in my pocket. If I could give this hotel negative stars I would read more

The entire hotel has a foul odor, carpets are old and smelly. The furniture is beat and hasn't been replaced , the bath tub was like a truck stop, I was fooled by the photos online before I checked yelp, read more

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What a horrible place! The Wi-Fi connection is garbage and the price didn't match the amenities. Too bad Yelp doesn't let you do zero stars. No AC in the lobby, at breakfast a waiter dropped the lid for a tray and put it back on the food after it was on the FLOOR!!! read more

I had really high hopes for this place! We have stayed at many different hotels in Mexicali and this was by far the worst. We arrived at the hotel around 4pm, and there was a line to the doors of people trying to check in. No biggie, right? Well, they had only two receptionists at the counter and they were taking about half an hour with each guest. I'm not sure what took so long but we stood there for almost two hours trying to check in. There was no AC in the lobby so it was hot and stuffy. Everyone waiting was getting really frustrated. One guest completely cut everyone and went straight to the counter, when we complained we were told he had already check in but had lost his key card.... Well they took 20 minutes to issue him a new one. Once we get to our room, we notice there's some dishes with food left over next to our door. We requested towels twice throughout our stay which means the hotel staff saw those plates and didn't think to remove them. Hotels rooms were cleaned and they never removed those plates! We checked out with those plates sitting there STINKING up the hallway. Rooms were nice at first look but bathrooms were outdated, towel rack was hanging on by a thread and fixtures where old and rusty. One of the reasons I booked this hotel was because the pool area looked really nice. But it a lot smaller then the pictures. And if you are traveling with small children, this pool is very unsafe. There's no stair area for the smaller kids to sit. It's 4ft deep ALL around with just a metal ladder that also hang On by a thread. The two stars are for the few staff members who were very kind and friendly. read more

Real Inn - Flood plates that remained by our door our entire stay. - Hotels Near Me - Mexicali, BCN

Ok, we'll what can I say......It's Mexicali!! I can post some pics but it would be to NO Justice. The pictures that are up kind of say it all. It's a great bldng!! You can see the Hotel from a far and my View is not bad but it needs A LOT of TLC. The Rooms are not up to par, they're pretty worn down..I mean idk where to begin! Stayed in the third floor and it's worn, how about that!! The Reason I give it a 2 and not a 1 are the Staff...They're really nice people and they try to accommodate you the best way they can and I can Appreciate that. Would I stay here again... Ummm, if I have a TON of family that I have to pay rooms for... ummm Idk, maybe. For a Getaway Vacay for you and Wifey...No. Cheers!! read more

Real Inn - Hotels Near Me - Mexicali, BCN

I can't even think of a time where I had such a terrible experience as I did at this cheap ass hotel. The sad part is, I am FROM MEXICALI, so the fact that I got myself into this mess should be a negative star review to my own self (damn you self!) I haven't been back home in a while so when I had to go back for a baby shower, I figured I'd stay at a hotel since my aunt's house was already a full house and I had the hubby-to-be and our kid in tow. I found this place online and trust me when I tell you: it looks nothing like the pictures! The reservation process was fast and it wasn't even that cheap (about $100 a night in American dollars) I told the person I made the reservation with that I was arriving there at around midnight since the drive from LA on a Friday night is as bad as you can imagine. So picture this: we arrive at midnight as promised and there at the front desk is a very irritated customer and a guy behind the desk alternating between looking at a computer screening and picking up the phone. That should have been my red flag to RUN THE HELL OUT OF THERE. (They couldn't find her reservation but they had already charged her for it!) But we were tired so we waited patiently. He then calls us over and completely dismisses the customer he was already helping. I proceeded to give him my name and ID like he requested. That was the last time he spoke to me. He proceeded to go back and forth between the computer and the phone. There was another employee that would occasionally come out from the back room but wouldn't help him because she was not on shift anymore. I almost felt bad for the guy because the phone kept ringing, the angry customer was glaring, and after 30 minutes of standing there watching him, I felt my patience start to take the trek to Neverland. In Mexico they have this thing where they have to make a copy of your ID. Well of course he's printer wasn't working so now he started fiddling with it. This whole time, he didn't speak to me. I was thisclose to losing my shit when he finally gave us our key and told us to go to the third floor. The bellhop was actually really nice and apologetic and he helped us get our things upstairs. I get to the room and the key doesn't work. Why am I not surprised? All the while, the hotel looks like shit. Literally. Boxes littered the hallways and it looked hella run down. Oh Lord, what did I do? The bellhop apologizes and tells us he'll let us in with his master key and he would get us a new key. Well he opens the door AND THE ROOM IS ALREADY OCCUPIED!!! I want you to picture someone opening your door at ONE IN THE MORNING while you are staying at a hotel. Go on, picture it. Now tell me how you felt? I was mortified and I sensed the Mexicana in me boiling to the surface. The bellhop apologizes profusely and gets on the phone with the lobby who then told him he gave us the wrong room number. No shit SHERLOCK! They finally take us to our real room which was a dump. My fiance is the most mellow, level headed person I know (opposites attract, what can I say?) but even he was done and nearly kicked the poor bellhop out. At this point it was one thirty in the morning. I was over it. We were suppose to stay two nights but we knew we couldn't stay in that shit hole, so we had to find a different hotel to stay for the remainder of the trip. The next day I go to check out and tell them I needed them to refund my money. In Mexico, they also charge you the full amount of your stay at check in. Yea. The girl behind the desk goes on to not speak to me as she looks through the computer. She then informs me that I have a balance. If the Universe had granted me patience throughout this whole ordeal, this is where she threw the deuces at me. I LOST MY SHIT. I told her my card had been processed and my bank already showed they processed the full amount. She looks through my record and discovers I didn't even sign their damn contract they make you sign when you check in which I told her I wasn't going to sign until they gave me my money back.She got on her phone nervously and lucky for me I had the only receipt I was given the night before so I was able to get my money back. And quit frankly, I think I scared the girl. From top to bottom, this place is the biggest joke in the world of hospitality. They have a chain around Mexico so if you ever come across one, RUN FORREST, RUN!!!! read more

DON'T STAY HERE!! I definitely do not recommend this place! I would give it a -5 star but there is no option for that. We got two nights and did the mistake of not checking reviews before getting them. We got a room on the city floor and it wasn't that bad but we had a foul smell that at first did t know where it was coming from, after a couple of hours of calling to complain and maintenance coming up to check we figured it was the AC, we asked for a different room and we're told that it needed to be approved by management and they would let us know.... an hour pass by I had to call back to check what happened and they said since maintenance guy said he did t smell anything they could not swipes rooms!!! I demanded a to be switched and needed up on the first floor in a room that didn't smell but was worse because it looked like it had not been cleaned! For the price you pay, $80 a night I would of probably been better at Fiesta Inn right across the street, at least it has better reviews. See attached pictures, I wish I would of taken a lot more. People , Don't waste your money staying here, you'll just have headaches. read more

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I picked this hotel due to the reviews of them having great costumer service. They really have great costumer service. Once we arrived to our hotel room the bed sheets were dirty they did not change them house keeping seems like they just fixed the bed. The pillows were so small not comfortable at all. The bed was hard as a rock. The good thing is they brought me clean sheets I had to put them on the bed not house keeping. This hotel is very outdated, very old they need to remodel. I stayed for 2 nights so whatever. read more

Without a doubt this is a place to avoid. In town for a wedding. We had requested a wheelchair accessible room as my wife is on a scooter. The room wasn't ready and we had to wait an hour for the room. Ok, people make mistakes. Picture the hallway from "The Shining but darker and more frightening. That was the walk from the elevator to the room. Once in the room the list of errors and bad management were astounding. Holes in the curtains, big gaping holes. One of the drawers had a broken handle. The chair in front of the desk was broken. No washcloths in the bathroom. And to top it off, the electronic key was shut off before we checked out . The Colonial right down the street is ok, but this place makes it look like a palace. I gave it one star because the bed was comfortable. Never again!!! read more

I think 3 stars are well deserved. It's clean for the most part, rooms are clean and welcoming, restrooms are clean but worn down a bit, Guest services was very good. ‍Staff were eager to help you ‍and the lobby was very clean. Now a little negative.... All TV channels are in Spanish . Pets are not welcome, mom walked into the lobby with her lap dog and she was asked to wait outside with her pet . But the biggest negative for us was‍..... trains!! I hope you like hearing trains go by starting at 5:00am in the morning‍. And I'm talking horns are blasting. read more

OK, I had read some bad reviews here before our trip but my wife had already booked the hotel. So I was interested in what we'd find... First, people were great here. We were welcomed, allowed to park our car out front, and everything was smooth. Hotel reception area was nice--not anything incredible, but clean, large, and open. Room was just fine. What are the complaints here? Everything was clean and in order. No washcloths but I could live with that. Bed was comfortable and I was happy. We ate several meals here. Breakfast buffet was excellent and lots of choices; everything was tasty and great. My wife is from Mexico so she knows great Mexican food and loved it as much as I did. Bar service was great when we had a couple drinks there. Again, lots of choices and friendly staff. On our last evening there, the staff brought by cold chocolate milk to our room and cookies...a very nice gesture that was unexpected, but welcomed. Bottom line: This is a nice, well maintained hotel. And the price was a lot less than other hotels in the city, some of which I saw on this site and looked not-too-great but were $25 more each night. I recommend staying here and if I return again it will be my first choice. read more

A disgrace people this hotel company Clone my credit card, I got a call from American Express saying they track the place and was here.. despite the bad hygiene of the Rooms stolen your identity should be A legal matter!!! Que asco de hotel No se hospeden ni usen sus tarjetas de crédito las clonan read more

The most horrible hotel I've even been to. Walked in, and immediately got the scent of freshly smoke cigarettes. The pool was filthy. The dock was completely broken. Nothing as advertised. Walked in, saw everything in horrible condition, walked right back out and booked another hotel. read more

Real Inn - Restroom was filthy. And smelled horrendous. - Hotels Near Me - Mexicali, BCN

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I do not recommend staying here. First off the girls at the front desk are rude. My family and I went for a wedding and we asked for a chair, the girl who my mom asked literally rolled her eyes and said let me ask if I can get one for you. Really? Don't you want to Accommodate your guests? Wow. There's poor lighting in the hallways getting to your room. They also have poor circulation of the a/c someone next door was smoking marijuana and the odor was coming into our room. Then I noticed on the second day we were there, there was a fist size hole in wall. Over all very dis satisfied experience. The only up side of the stay was the buffet at the hotel the coffee was delicious and waiters and waitresses were nice. read more

Completely different experience the second time staying there. We stayed on the 5th floor a few weeks ago and it was wonderful and super clean. This time we were on the third floor, lots of mold and mildew in both the bathroom and the room. There was no refrigerator in this room and it seemed less "updated". There also was no dedicated router in this room (although the speed remained good). Check in and out are great. The A/C is ice cold, shower pressure is good and the bedding is excellent. The biggest problem was the pool. Evening one we had a blast! It was supposed to be open by 10 am the next morning (we wanted to swim before the 1:00 pm checkout)...it still wasn't open at 12:45 and the guy cleaning it was obviously just doing the minimum very, very slowly..disappointed! read more

Love the staff, room was clean, AND it has a bathtub. What i didn't like, and I gave a 3 was because if I'm paying LA prices you should be entitled to a room switch if the receptionist gave you a double bed room instead of a single... they told they didnt have any single beds left. That's a straight up lie and we all know it. read more

Looks good on pictures, however has horrible reception service, they seemed to be anoyed and also don't answer the phone. On a positive note the bell boys have excellent customer service.The room furniture is pretty beat up and carpet was dirty. ATM machine kept $450.00 which it charged me for and Real Inn's manager had me call the ATM number on the machine which did nothing for me but waste my time.I was thinking of staying here a few more days but i think I will be staying at Lucerna from now on. read more

Hello, my name is John S. I just want to tell you about my experience Real Inn, since I heard about it through AARP. I had stayed at different hotels since I travel often, but so far Real Inn has been the worst hotel I have ever been in. The hotel was very dirty, from garbage on the lobby floor, hand prints on the lobbies door and of course my suite. In my suite I found dirty towels (with body fluids) Hanging from the rack. My wife went to the front desk to ask for clean towels since we only had one dirty towel. The associate at the desk handed me two old towels, being bothered by my wife's request. The bed spread had sperm on it. On the wall and ceiling above the TV it looked like blood stains. To me it looked like an old crime scene. The bathroom walls and door were very dirty. I think I can go on and on. So far this has been the worst hotel I have ever stayed in. No wonder this hotel has a NO REFUND policy. You pay at the time of the reservation, not when you actually arrive! I think they know their hotel has extremely poor hygiene and customer service. I will never use this hotel again. I don't think this hotel deserves 2 stars. read more

I am very disappointed and unsatisfied due to the bad service they provided me. So, I had a reservation because I was going to attend to my friend's wedding. I arrived at 2pm to check-in and they told me I had to do that after 3pm. I returned at 3pm and they told me that they cancelled my reservation. All hotels in Mexicali were full, and they just said, "I'm sorry but we are full now." I couldn't believe that they canceled my reservation just because they needed my room for someone else. I cried because there were no hotels available anymore. Thanks to their stupidity, I was late to the wedding, and I had to go back to the US right after the wedding. Basically, they ruined my plans. The manager refused to assist me and he hide himself when I tried to talk to him. Plus, they are still trying to charge me because THEY cancelled my reservation. Really?. So please DONT GO. Stay at another hotel. Don't waste your money on a cheap place where they do not respect their clients. read more