Overall, if i wouldn't of had any paypal payment issues when i tried to extend, my stay would have been fine. The continental breakfast served was actually pretty descent, the rooms are a bit small, the lighting didn't seem to be evenly distributed throughout the room and seemed kind of awkward, i had no complaints on the wifi, there is wallpaper that seemed to be retro-modern from the 60s that i thought was ugly at first but then grew on me. there's adequate amount of parking, and not far from a shopping center and movies.
None of these were real big issues, however the only issue was dealing with the clerks in the front desk lobby who seemed really inexperienced to deal with customers having issues. they pretty much blow you off when you have issues, they only know how to do the job they were taught and don't really know how to treat customers. they make you feel as if the issue was your fault, and even though they do their job on their side, it was simply the communication aspect. Im not sure if their management puts them under a lot of stress, but it kind of seemed that way, as they are always trying to place blame on a third party instead of seeming to genuinely trying to help their customers.
In the Lobby, when trying to see what was going on with my new booking, there was a lady having the exact same issue as i was. The lady was frustrated, and it became awkward since the raising of voices ensued. the young clerk would only say something in the lines of "the issue is not on our side, im sorry i cant help you." while there is no doubt that this is correct, you have a frustrated client who is pretty much feeling ripped-off, so a better response on his (the young clerk) side would have been something in the lines of "this issue is common when booking through third party agencies, heres is what we can do..." (and he can go on to list viable options that the customer can try) and bam, you help out the customer and you avoid him/her feeling and looking as a complete loser of life.
In any of my future stays in Mexicali, i might not stay in this hotel again. Its one of the cheaper hotels in Mexicali, and the facilities are not bad at all, they are actually pretty good. However, bad personal treatment is a NO-GO on my side, i would rather cough up something extra for for the assuredness of top notch staff that could take care of their customer in any situation. i believe the treatment of its clients is as importance as what it offers to clients. read more