I am extremely disappointed with how Re-Bath handled a serious warranty-related issue.
About five years after our Re-Bath installation, we discovered extensive water damage in the garage directly below the remodelled bathroom. The damage had gone unnoticed because it was concealed behind a large storage unit. Once uncovered, it was clear this was not a recent issue--there was significant deterioration and visible mold, indicating the problem had existed for quite some time.
Re-Bath conducted an inspection but ultimately denied responsibility, claiming the issue stemmed from plumbing work originally performed by another company that partnered with them at the time. That may be their position, but it misses the bigger point: the damage clearly occurred in the past--very likely during the warranty period--and only went undetected because it was hidden. As a homeowner, I had no reasonable way to identify the issue earlier.
What's most frustrating is the lack of accountability. When you hire a company like Re-Bath, you expect not just quality installation, but also a willingness to stand behind the work when something goes wrong--especially when there is clear evidence the issue is longstanding.
Instead, I was left dealing with structural damage and mold remediation on my own, despite the strong likelihood that the root cause dates back to the original installation timeframe.
The contractor I ultimately hired determined that the leak came from the shower cartridge covering and that none of the shower fixtures, to include the tub spout, valve trim, and shower arm cover, were sealed.
My advice to anyone considering Re-Bath: get absolute clarity--in writing--on warranty coverage, exclusions, and how hidden damage is handled. Don't assume they will take a reasonable or customer-first approach if an issue arises later.
This experience has significantly undermined my confidence in their workmanship and their commitment to standing behind it. read more