Second time to use Ferguson. First time, no problems. Today, inconsiderate. I scheduled service for…read more12:00-4:00 and took the day off of work. Scheduled some things for the morning since I have the day off. I get a text at 10:10 that they will be at my house in approximately 15 minutes (10:25) so I cancel my 10:30 appointment I made for something else and head home ASAP. It is now 11:32 and they are still not here. I keep refreshing my notice and arrival keeps getting pushed back. Arrival is now 11:30-12:00. Why did they send a text at 10:10 saying they'd be here in 15 minutes....... Thanks for messing up my day off.

very helpful, timely and efficient. I had no problems getting the service I needed and my outdoor…read morelight, my washer and dryer are perfect, I've had them a good 7 or more months and couldn't be happier. The showroom is Amazing!!! Seriously, lights, appliances, bathrooms... they have it all and I've learned in life, if one sales person doesn't follow through, try again so you can get that right one on one experience. Very thankful I did my own research and took a leap.

I've had great service from LCR. Todd has been extremely supportive and has provided great follow…read moreup! My new build is beautiful with faucets, smart toilet & sinks all from the Luxart Collection. https://www.luxartcollection.com/

I needed a toilet flange called and made arrangements for pickup. When I arrived and called, the…read moreperson asked what vehicle which I complied. A lady came out saw me and motioned for me to come get it instead of bringing me the flange to me. What happened to curb service?

Normally I don't shop here often. Years ago I bought a bougie trash can here and I must say it has…read moreheld up beautifully. I like step-on trash cans and this is one that lasts. I use to have to buy them about once a year when I bought the cheaper ones. But the trash can liners are weird sized and I've been buying them here and they cost about 37¢ a piece. I came in here yesterday and everyone was super nice BUT they didn't have the bags. Grr.

Confession time - December 22nd..... I started my Christmas shopping for the year. (I have a…read moremedical excuse for the delay this year!) So as I hurriedly thought of gift ideas and got ideas from my loved ones, I knew BB&B would be the place to go! I grabbed my gallon sized bag of coupons, took a deeeeeep breath, and headed out the door. I expected a disheveled store as it was toward the end of the day, but i was very impressed with the order and cleanliness of the store. I quickly found what i was looking for, in fact, a little too quickly.... sooooo... that meant i I had some time to look around for more things. I love the section of china and fine dining. They have everything from Kate Spade to Spode to Lennox to many other desirable goods. The staff made sure to let me know they were there for any questions or needed assistance. I found a couple of items that I had been searching for at other big box stores and could not find, and decided I should head out before I shopped only for me! When i walked in, the check out line was wrapped around a corner, but they made some additional counters available, and by the time I was ready, there were only two customers ahead of me. You never know what sort of mood a store employee will be in during the Christmas rush, but the man who worked my transaction was so friendly, pleasant, and had a conversation with me as I paid. He could ave just done the job and let me be, but he individualized our conversation. Oh, and coupons, you can still use as many as you want. So my bag got a little lighter that trip, though I'm sure in the next weeks, I'll receive more to replace them and add them to my stash!

I do not recommend using them. Some of the issues were poor design choices, cheap materials and…read morefinishing the project over 2 months late. Definitely not worth the money. Email me at tinkasaxena@gmail.com for more details.

Unfortunately, the BOSCH Washing Machine was improperly installed without following the directions…read morein the factory book. My intent in emailing them twice was to make sure that another customer does not have the same issue. Sadly, I was totally ignored and now have blocked from their system and received a bounce back email last week ( the previous emails with photo explanations did not bounce back) . I have receipts and deposited checks for over 31 k dollars and they told the better business bureau who I also have filed a complaint with that they have no customer with my name. I was not out any significant money because of a warranty I purchased. Nor did I ask for money. My ONLY intent was to help them learn the proper install to help other customers. Then the insult after spending that amount of money to say I am not a customer. They should be very ashamed. WARNING! They are nice while you are writing checks, but once that is OVER, do not expect cooperation, communication or courtesy!

Granite countertops for my home and business? Yes please!…read more The install team was extremely professional!

From the owner: take care laterread more

Eight months after my dad passed away, I helped my mom remodel her home, and we trusted Floor &…read moreDecor with a major purchase of over $8,000 in flooring and materials. Big mistake. To be fair, the local service was mediocre at best, but the real disaster started with the product and the sales rep's terrible advice. If I recall correctly, his name was Jared. Jared assured us that the NuCore luxury vinyl flooring we purchased for over $4,800 didn't require a moisture barrier because of its cork backing. Turns out, that was completely false. After installation, we quickly noticed the flooring separating in random spots all over the house. Imagine how devastating it was to see my mom move back into her home after such a difficult time, only for this catastrophe to unfold. When we filed a claim with Floor & Decor, hoping for some resolution, we learned that NuCore is actually their own in-house brand. That's when I knew we were in for a fight. After months of runaround with their so-called customer service, they predictably denied our claim, blaming it on everything except the actual problem. Their excuses? The expansion gap wasn't wide enough, and moisture in the concrete slab caused the issues. Both claims are flat-out lies. As someone with years of DIY flooring experience, I can tell you without hesitation that the real issue is NuCore's defective locking mechanism. It's faulty, plain and simple. But instead of owning up to their subpar product, Floor & Decor is happy to let their customers suffer the consequences while they keep raking in profits. This company clearly has no interest in standing behind their products or taking responsibility for their mistakes. Don't waste your time or money here unless you want to be stuck with a defective product and zero accountability. As a house flipper, I have no intentions of ever shopping there again and would advise anyone to take their hard-earned money elsewhere.

Great product selection and also lots of transitions etc in stock - good customer service…read more Use them nation wide and consistently a good experience Never buy their tools- equal quality to harbor freight quality

They took care of their mistakes and honored doing the right thing…read more Good business of br

I was shopping around for backsplash tiles. This showroom carried lots of options. It really gives…read moreyou a nice amount of choices in shapes, sizes, textures, finishes, and colors. That was a wonderful thing to have when you are shopping for tile. They even order samples for you while in the store. That was a plus! The only issues were: One- had to go look and ask for assistance after looking around and waiting for some time. No other customers were in the store. Two- I called back later to ask a question and it appears other employees are not knowledgeable about the products in the showroom. Otherwise, not a bad experience. NOTE: You cannot buy from this location of you are not a contractor, business owner/installer, etc. You must contact one of the above who deals in the tile you want to purchase and buy from them. Prices may vary.

Our installer John arrived at 9am. He was friendly and professional. Six hours later we had a brand…read morenew shower. He was thorough and competent. I am glad we chose Bath Fitter and happy with John's work.

John, our contractor, was excellent!! He thoroughly went over everything with me. I am VERY…read morePLEASED with the outcome. So glad my husband and I decided to go with Bath Fitter. I looove having my bathroom finished in ONE DAY! Thanks again!