Return customer. I loved my car I got from Right Direction Auto 5 years ago. I use them for my vehicle services and inspections. At my recent inspection appointment, I just commented I might start looking for an upgrade. Jordan, Jackie, Mike and Joe all worked with me for vehicle size, all my "need to have options", "would like but not a deal breakers" and if I wanted certain colors. They looked at stock in both locations to find the car. This was not a rush, we had time to look. I ended up getting the perfect car. thanks to all involved. read more

They are BS & they can care less about their customers. ONLY care about the MONEY. Poor Service Poor vehicles / say they have fixed something & have not (just covers it up) THEY JUST SUCK ALL AWAY AROUND 1 start is 1 too many for this place read more

$28,000 vehicle from here is now GARBAGE. $12,000+ in repairs for Mainly a Engine that is spitting out metal shavings in oil now. Thanks RDA. I knew the first week that engine light came on I should've returned it but I needed a vehicle. Now I'm financially ruined. 12/15/25. People, go to Superior Auto in Hamburg. All the problems I had with my Vehicle, they addressed NONE of them and told me everything was fine when did. read more

Jackie whoever she is there texted me asking for information about my trade in. Said I'll be back to you "in 2 mins" never heard from her for days. Sent her a message days after telling her I didn't need a car. First thing she says is "oh great but we have vehicle service and we are for the poeple" if you are for the people the tf you didnt text back to even say "i can't help you" crap sales agents that aren't trying to help you buy a car. Just leave you floating in outer space somewhere read more

RDA Buffalo - At least she can admit she wrong - Used Car Dealers Near Me - Buffalo, New York

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Right Direction Auto should be renamed "wrong direction auto" I'm giving one star because you have to give something to post your review. Avoid this company at all costs. I had my 2012 Honda towed there after the alternator stopped working. I was absolutely sure it was the alternator and told the girl at the counter that. I also told the mechanic that. She advised that they run a diagnostic for $70 to confirm that and I agreed. A few days later ( because of the snowstorm)I received a text that the mechanic had run the diagnostic and that the alternator was charging at proper output but the serpentine belt needed replacement. The battery needed replacement. I agreed. The total bill came to $631. I paid my bill and when driving the car home, the battery light came on again and all the electrical powered options began to run slowly. I called right direction auto and advised them that they had not corrected the problem. They told me to return the vehicle so they could "make it right". I brought the vehicle back and the following day I received another estimate for around 500. I spoke to the service manager who advised that the mechanic did the wrong diagnostic on the alternator and it was indeed bad. I asked him how he was going to make it right. He advised that he would not be adjusting the bill. He advised that I got 10% off for being a veteran and that was good enough. So my alternator, which I told the mechanic was bad and should have cost me no more than around $450 ended up costing me over 1,100. DO NOT USE THIS COMPANY FOR ANY VEHICLE REPAIR! THEY WILL SCREW YOU! Note this is the first bad review that I've ever felt compelled to give... I'll get you a hurt feelings report... read more

This place is is rip off! They will tell you a bunch of BS like they know what they are doing. In reality, they are inept at repairs, and have very poor customer service! read more

Loved the service I received. Very informative and explained well about the findings of my vehicle with a report that included pics, price breakdowns & the order of importance of what to fix. Much appreciated & left a pleased customer. read more

I absolutely love the service at rda. Appreciate them with all the help and work on my vehicle. Highly recommend services from them big or small!!! read more

Not to be trusted! I totally failed myself by purchasing a vehicle with this dealership despite my gut not to trust the salesman. Jordan sold us our vehicle and he was very unsure of processes and procedures. Not only that, but we were having issues as soon as the first 30 days of purchasing. Now, 8 months later, our vehicle is in the shop with electronically issues that we're being told is not covered by the warranty. DO NOT RECOMMEND! read more

The staff is super nice here, and got me an appointment pretty quickly! They diagnosed my vehicle's issues and got me fixed up same day! I even got $3 off for writing this review! read more

Excellent customer service. Rome was very responsive and had the answers to all my questions. Julio was very informative and worked well on my vehicle. I enjoyed the honesty and openness. Made me feel comfortable. Its not easy for Women to find a trustworthy auto shop and sales. Luckily I came across this place. Keep it up guys! read more

Very unhappy with this shop. I took my car in on Wednesday and asked them to look at it and tell me any problems it had. Ok..they said it needed a stabilizer bar. I said nothing else? Ball joint and everything is ok? He said everything is good. Got the stabilizer bar and a window fixed that wouldn't go up. Almost $400 Ok. I paid it. Took my car today for tires and was told I needed ..rear shocks, also leaking, both lower and front ball joints, right outer tie rod, rear right calipers and a alignment. Not sure why this shop didn't want to take my money and fix issues. It's ok though, they are being reported!! The place I had the work done at said the wheel was about too fall off. They not only risked my safety but my fiancé and children's safety as well. Not cool at all! They don't even deserve one star but had to give to post this. Lol. read more

The guys here are great and very helpful! They take care of you and make sure you leave happy. Had lots of problems with my car and every time I went in the helped me as soon as they could and made sure the problem was taken care of. They genuinely want to help you and not like other shops just looking for problems! read more

Hands down the best small dealership in town! Being family owned, you can tell they really care about their customers. Very competitive pricing, and I really like how they have a full fledged shop on site to take care of any servicing and/or repairs. Will definitely be returning to RDA for maintenance, but also for future purchases! Highly recommended! read more