The worst mobile app in Banking history. A check deposited on the mobile app Friday afternoon won't…read moreeven show partial deposits until Tuesday MAYBE. Prepare for less than a handful of locations to serve the entire San Antonio area, an unreliable App, and locations half a city apart. Best bank elsewhere.

This location in The Quarry replaces the location that was on Austin Hwy near WalMart…read more It was a smart move because this location is more accessible and closer to the center of town. I love the open and fresh interior design and same helpful and welcoming attitude of the employees. There was a steady stream of customers and they all seemed as happy I was to be Navy customers. Great job Navy FCU!

I changed banks after a certain bank started to charge me for using my money, they started adding a…read moremonthly fee. I bank at RBFCU now. Wonderful, courteous staff. This was the first time I was at this branch. The lady at the front, don't know her title, she assists people with question and banking needs excluding transactions). She assisted me with getting a debit card as my branch now uses the money machine to contact a drive through teller and seems that a debit card is needed. She was on the phone when I walked in. She acknowledged me to let me know she realized I was waiting. When she got off the phone she apologized for the wait, very professional. Afterwards went to the teller for a transaction. He was very helpful for questions I had. It's nice to know RBFCU is consistently professional at all branches

I'm a member and I needed to get some important documents notarised. Gabriella was very helpful in…read moredetailing what I needed and assisted me through the process. The visit was efficient and quick, which I very much appreciated. Please give her a raise! She's excellent.

Madge and her AmeriPro team was excellent and professional. Madge talked me through the entire…read morerefinance process and apologized for all the federal regulations that we had to deal with. It was exhausting, however she tried to make to process as pleasant as possible. I was able to quickly close. I am now saving over $1500 a month. Can't bark at that!! Overall, Madge was very helpful and had great advice. Thanks Ameripro and Madge.

My previous mortgage company that I was dealing with kept giving me the run around. With Madge,…read moreAndrea and their team, I received immediate assistance and always answered my calls. Have me up to date information and kept me informed of my loan. I'm extremely satisfied with the team and will recommend them to friends and family...

I love RBFCU. But over the years the Thousands Oaks location has been sub par! Not on one occasion…read more Every time I am here. ATM eats your card, ten people in line (2 tellers only). Everyone treats you like in between their other obligations (nothing) they will get to you when they are ready and not a minute before. And for the customer service... go next door to Whataburger. You stand a better chance of a greeting. RBFCU please open another location in this area so that this location can learn how banking is done. Thank you!

We have been banking here for decades at this location.We are now going back to the Air Force Base…read morebecause we do not feel safe in this parking lot.Too many sketchy people hanging around the bank in the last 6 months.

As a first time home buyer I was very intimidated by the thought of applying for a mortgage…read more Jennifer was so amazing and took the time to explain everything to me and look at all of the options in a way that made me feel so comfortable with the process. She was so quick to respond, helpful and truly made the experience very painless. I would recommend her to anyone and everyone! Thank you Jennifer for helping me purchase my first home!

Do you want an expedient mortgage application process with someone who has your best interest at…read moreheart? Then Jennifer Schroen is your person. My wife and I just bought our 1st home in no small part to Jennifer's exceptionally quick paperwork turnaround times. For reference the average timeframe to close in San Antonio Texas is about 35 days, and we did the whole process through a VA loan in about 28 days. Quite frankly the only thing that kept us from closing sooner was the previous homeowners needing more time to move.

Lana and her team is amazing. She is very knowledgeable and does her homework and research…read morethoroughly. She was able to get me the best rate in such competitive market, but that was not the best thing. Our seller had so many reservations about the VA loan (wanted to sell to someone with conventional loan) but when seller and their agent talked to Lana and asked so many questions, Lana was extremely patient and addressed all their concerns and finally we got our offer accepted just because of Lana Jern. She remains so busy but she or her team-member always found time to respond to any of my questions. 100% would work with her again. Summary: Extremely knowledgeable, puts clients interest at the top, result driven, courteous and friendly

Barb is a wonder woman! She helped us for 3 years to build our credit and prepare ourselves for the…read morehome buying process here in Austin. Shes amazing with communication, she's amazing with helping you understand verbiage that's confusing, and she holds your hand all the way through to the end, but also beyond. Barb also hooked us up with the perfect realtor to fit our style/needs. 10000% recommend using Uptown Mortgage for your home buying needs. It'll be the best decision you make!

Didn't have the greatest experience here. My husband and I came in to discuss mortgages before we…read moreput an offer on a house we wanted. The person who manages the mortgage section was running late so we spoke with one of the realtors for a little bit. I kind of let her give her talk and then politely stated that we really just wanted to discuss mortgages and that we already had a realtor. Her attitude quickly changed and she scolded us saying that it was against realtor ethics for one person to get advice from two realtors and that she would not show us any homes. What??!! Had I not said that we were not interested in their realty services. Futhermore, she approached us as we sat waiting for our appt. Anyhow, it was just bizarre and uncomfortable. Needless to say we did not go back.

These guys are simply amazing! I worked with JC Rubiola and he is almost god like. We purchased…read moreour home in Austin and although the home was somewhere in the $500,000 range, JC got us a loan with 10% down and payments in the $2800 range! This is the 2nd time I have used Rubiola mortgage. My first experience was the same. Great service and JC guided us through the entire process. If we had a question, we called and he got back with us in less than 15 minutes. I hear in real estate they make money by referrals you send and through repeat business. I will always do business with these amazing professionals!! Once again they exceeded my expectations. I can't say enough good things about this mortgage/real estate organization! They have been in business for 30 + years and it shows. They know if they treat you right you'll come back. I worked with me. I am completely impressed. Again!

Took four visits to open an account in person. Had it not been for some very helpful staff I would…read morehave just left to another bank. Hopefully my experience here improves.

It's always been a fine bank but why get rid of the drive thru tellers for atms? And then no help…read moreat 530pm when the drive thru should be open? Might be time to open a second account elsewhere.

Samantha Rivera was rude and did not explain the loan thoroughly, jumped my monthly payments from…read more$165 to $216. Overall the company was okay.

I have financed many vehicles throughout my lifetime. I have never had the financial portion be the…read moremost memorable experience. From her honesty to her compassion, to her personality I was very satisfied with the entire process. She even took the time to ensure the best deal was being offered. Thank you!

I approve. I went to the Live Oak location and Rose was very helpful, very knowledgeable and swell…read moreoverall. Highly recommend!