I have used Randolph Brooks for personal and business accounts since we moved to san antonio 10…read moreyears ago and I have never had a bad experience.Even getting car loans was no hassle.Love this bank!

RBFCU is horrible! My young son got his bank account hacked because of their failure to protect…read moretheir customers and now they are not going to help him at all!

Was fourth in line and sat with someone within 10 minutes. Quick service, helpful/professional…read moreenvironment/staff.

I filed a dispute with NFCU. I lost the dispute against Home Depot. I was not allowed to submit the…read morevideo of the Home Depot manager taking possession of the toilet after aledging to have refunded my CC with Navy Federal credit Union. I am very disappointed NFCU, in my opinion is credit union DOES NOT accept nor permit vital evidence to support claims. I attempted to provide video of the manger in possession an restocking the return. Not to mention discussing my transaction with customers. My items were scanned in and paid for in the appliance department. Apparently the HD employee entered the wrong toilet, therefore leaving me with a toilet that did not match my receipt. I purchased two toilets,a dishwasher,a vent for my stove , a washer and dryer. The only item returned was the $169.00 toilet. Shame on NFCU. I will be using OTHER financial institutional options moving forward. - I'm Moving my funds.

I cannot recommend working with Terry and Grove Mortgage enough. He has put in countless hours…read moreworking with my wife and I, helping us with our first home purchase using the VA Loan. Terry is honest, kind, and extremely caring. Two months before we ended up signing a purchase agreement, Terry walked me through the process, the closing costs, the fees, line by line. Nothing is hidden, with Grove Mortgage. Our builder's lender gave us a worse rate with twice the amount of closing costs, mostly due to the builder's lender charging ridiculous origination fees, which Grove Mortgage does not do. I have been on numerous phone calls with Terry past 6:30 or 7 pm. He makes himself available, which is so important. Terry even saved us from some shadiness that was going on with our original realtor. He has made this process much more calm than I had ever imagined. Once again, I cannot recommend using Grove Mortgage enough, we truly feel like we have been treated like family.

I went with Groves for a refi because I didn't want my loan to be bought by the government, which…read morewas imminent. I wanted a conventional loan, held by a conventional bank or financial institution. The process was pretty straight-forward, (Kalie's a bit pushy), but my closing rate was almost 1% above where we started. I went on with it anyway. We closed, I made my first payment, and 2 weeks later got a letter telling me my loan had been bought by Fannie Mae. Had I wanted a Fannie Mae loan, I would have refied with them to get a better rate, but I specifically stated I wanted a conventional loan! The part that upset me the most, is that the company they use, United Wholesale Mortgage, almost always sells their loans to Fannie Mae, and Groves didn't tell me that! Now I'm stuck with the very thing I refinanced to get away from! Terry and Kalie HAD to know that. It was deceitful and unprofessional. I'll never recommend them, and I'll certainly never use them again! If you're looking for a conventional loan, keep looking!

We wanted to take a moment to share our sincere gratitude and enthusiastic compliments for Dillon…read moreMcElroy's exceptional project management and maintenance work on the turn‑around of our property at 3633 Candlebrook Lane. Dillon has been phenomenal. His communication, clarity, and follow‑through were consistently excellent. He is incredibly customer‑focused, proactive, and truly goes above and beyond in every aspect of his work. Throughout the entire process, we felt fully informed--whether it was timelines, progress updates, or unexpected issues that came up. Any time we reached out, Dillon responded quickly, professionally, and with genuine care. Honestly, this has been the best turn‑around manager experience we've ever had. Dillon is an outstanding maintenance manager, and we wanted to make sure his exceptional performance and dedication were recognized. We are extremely satisfied and deeply appreciative of the work he put into bringing this property back to life.

I am a current tenant in the townhomes in converse on green rd and unfortunately, I cannot…read morerecommend renting through Marshall Reddick. From the day we moved in, our experience has been disappointing. We've submitted multiple maintenance requests that have either gone unanswered or been marked as completed without anyone ever coming to our home. One of the most concerning issues is a large hole our neighbor's dog dug under the fence, allowing it access to our backyard. I was told they would "look into it, and call me back" but I never received a follow-up. Despite multiple calls, voicemails, and an online work order, the issue remains unresolved weeks later. We also reported an unbalanced ceiling fan that appears unsafe to use. After waiting over two months, I received a notification stating the repair had been completed, even though no one ever came to inspect or fix it. Communication has been extremely poor. Calls are rarely returned, voicemails go unanswered, and it feels nearly impossible to get a response from maintenance, the tenant coordinator, or Property Manager Melisa Day. Another frustration is that because these are new construction townhomes, tenants are expected to coordinate directly with vendors for certain repairs. That responsibility should fall on property management, not the tenant. To make matters worse, there is a significant gnat infestation. Despite paying for private pest control every two months and purchasing Zevo traps at my own expense, the problem persists. After speaking with several neighbors, I learned this is a community-wide issue. My experience has left me feeling that once the lease is signed, tenant concerns are no longer a priority. If you are considering renting here, I encourage you to carefully research the property before making your decision. ( we are very clean people three of those zevos have been there for 5 days, one I just changed yesterday.)

Lana and her team is amazing. She is very knowledgeable and does her homework and research…read morethoroughly. She was able to get me the best rate in such competitive market, but that was not the best thing. Our seller had so many reservations about the VA loan (wanted to sell to someone with conventional loan) but when seller and their agent talked to Lana and asked so many questions, Lana was extremely patient and addressed all their concerns and finally we got our offer accepted just because of Lana Jern. She remains so busy but she or her team-member always found time to respond to any of my questions. 100% would work with her again. Summary: Extremely knowledgeable, puts clients interest at the top, result driven, courteous and friendly

Barb is a wonder woman! She helped us for 3 years to build our credit and prepare ourselves for the…read morehome buying process here in Austin. Shes amazing with communication, she's amazing with helping you understand verbiage that's confusing, and she holds your hand all the way through to the end, but also beyond. Barb also hooked us up with the perfect realtor to fit our style/needs. 10000% recommend using Uptown Mortgage for your home buying needs. It'll be the best decision you make!