RBFCU is horrible! My young son got his bank account hacked because of their failure to protect…read moretheir customers and now they are not going to help him at all!

Don't bank on it! Service is Really Slow! I attempted to open a business account. After waiting 30…read moreminutes to speak with someone (through a tv screen) I was told I had a charge off from a previous account. The lady WOULD NOT give me any details at all and instead kept repeating that I would "have to settle it with Asset Protection." I was expecting FBI agents to rush in any minute. It turns out it was a $5 charge with a $5 fee. Charged to the account AFTER it was closed ! Settled it, then was told one of my documents wasn't acceptable. A total of 3 hours passed. I returned the following week and was told wait time would be up to an hour. Despite the account being set up and was only pending documents. ULTIMATELY, I asked to schedule an appointment. Are you ready for this! The next available appointment was in 10 days!!! {Going with IBC. Called and phone was answered by a real person. Asked when I wanted to schedule and sent me an email with all the info.} Good job IBC Bank

Was fourth in line and sat with someone within 10 minutes. Quick service, helpful/professional…read moreenvironment/staff.

I filed a dispute with NFCU. I lost the dispute against Home Depot. I was not allowed to submit the…read morevideo of the Home Depot manager taking possession of the toilet after aledging to have refunded my CC with Navy Federal credit Union. I am very disappointed NFCU, in my opinion is credit union DOES NOT accept nor permit vital evidence to support claims. I attempted to provide video of the manger in possession an restocking the return. Not to mention discussing my transaction with customers. My items were scanned in and paid for in the appliance department. Apparently the HD employee entered the wrong toilet, therefore leaving me with a toilet that did not match my receipt. I purchased two toilets,a dishwasher,a vent for my stove , a washer and dryer. The only item returned was the $169.00 toilet. Shame on NFCU. I will be using OTHER financial institutional options moving forward. - I'm Moving my funds.

I cannot recommend working with Terry and Grove Mortgage enough. He has put in countless hours…read moreworking with my wife and I, helping us with our first home purchase using the VA Loan. Terry is honest, kind, and extremely caring. Two months before we ended up signing a purchase agreement, Terry walked me through the process, the closing costs, the fees, line by line. Nothing is hidden, with Grove Mortgage. Our builder's lender gave us a worse rate with twice the amount of closing costs, mostly due to the builder's lender charging ridiculous origination fees, which Grove Mortgage does not do. I have been on numerous phone calls with Terry past 6:30 or 7 pm. He makes himself available, which is so important. Terry even saved us from some shadiness that was going on with our original realtor. He has made this process much more calm than I had ever imagined. Once again, I cannot recommend using Grove Mortgage enough, we truly feel like we have been treated like family.

I called to get more information about getting a home loan. Our situation is a little unique as I…read moreown a business but we could have easily received a loan based solely on my husband's income. The first call went well and they were interested in helping me. They were going to look into my self employment options and get back to me. I called back later that day with new information to give them to assist the process and I was sort of shuffled off the phone stating they would get back to me when they heard something. I explained it was urgent as we were moving very quickly. They said, no problem. They never called back. Very poor customer service. Well we got approved quickly with Academy Mortgage and they have been very attentive and have gone the extra mile to make sure we are getting the best available for us. Call your prospects back. You just lost out on a lot of money!

We wanted to take a moment to share our sincere gratitude and enthusiastic compliments for Dillon…read moreMcElroy's exceptional project management and maintenance work on the turn‑around of our property at 3633 Candlebrook Lane. Dillon has been phenomenal. His communication, clarity, and follow‑through were consistently excellent. He is incredibly customer‑focused, proactive, and truly goes above and beyond in every aspect of his work. Throughout the entire process, we felt fully informed--whether it was timelines, progress updates, or unexpected issues that came up. Any time we reached out, Dillon responded quickly, professionally, and with genuine care. Honestly, this has been the best turn‑around manager experience we've ever had. Dillon is an outstanding maintenance manager, and we wanted to make sure his exceptional performance and dedication were recognized. We are extremely satisfied and deeply appreciative of the work he put into bringing this property back to life.

I am writing this review to share my experience with the property management at Marshall Reddick…read morein San Antonio. On a positive note, the team was very responsive prior to move-in, answering phone calls and text messages in a timely manner. Unfortunately, that level of service dropped significantly once I was in the home. Post-move-in communication was exceptionally poor. I often had to call multiple times without receiving a response, despite the company expecting immediate replies whenever they reached out to me. We also experienced recurring issues with the home's water heater, losing hot water on at least three separate occasions. When we submitted maintenance requests, we were advised to turn up the temperature on the unit. While this provided a temporary fix, the underlying issue kept happening. It was only after sending a stern email and copying the property manager that the problem was finally addressed properly. To make matters worse, upon move-out, we were improperly charged a cleaning fee despite having hired professional cleaners and submitting the receipts directly to Joshua Garza. Joshua was unresponsive regarding the charge, and even after CCing Melisa Day, I still received no reply or resolution to this day. The lack of accountability and communication has been extremely frustrating. If you want to avoid a headache, I recommend to NOT lease through this company.

Lana and her team is amazing. She is very knowledgeable and does her homework and research…read morethoroughly. She was able to get me the best rate in such competitive market, but that was not the best thing. Our seller had so many reservations about the VA loan (wanted to sell to someone with conventional loan) but when seller and their agent talked to Lana and asked so many questions, Lana was extremely patient and addressed all their concerns and finally we got our offer accepted just because of Lana Jern. She remains so busy but she or her team-member always found time to respond to any of my questions. 100% would work with her again. Summary: Extremely knowledgeable, puts clients interest at the top, result driven, courteous and friendly

Barb is a wonder woman! She helped us for 3 years to build our credit and prepare ourselves for the…read morehome buying process here in Austin. Shes amazing with communication, she's amazing with helping you understand verbiage that's confusing, and she holds your hand all the way through to the end, but also beyond. Barb also hooked us up with the perfect realtor to fit our style/needs. 10000% recommend using Uptown Mortgage for your home buying needs. It'll be the best decision you make!