I tried to put in the corporate HQ in Universal City and don't know if this is it or not. Buying a new car, with great teaser rate of l.65% was the worst new car loan buying experience of my life. I have been lied to and/or misrepresented to by multiple people and supervisors who don't return phone calls or give me their extensions. As far as the car buying experience is, I went into the Allen branch and they were courteous, respectful and customer service oriented. But rather than just filling out the paperwork on or off the computer at the branch, they had me talk to someone in the loan dept via video phone. After about l5-30 minutes went by, a young male came on, took my information for loan up to $30,000. As I have excellent credit,after more delays it was approved He told me that the interest rate was l.65% and I requested 36 month loan. I then asked him if I could make multiple payments at one time and if the second payment would apply toward the equity and he didn't know. I then asked him if I could get a guarantee in writing or via email that there was no pre payment penalty and said they don't do that but it probably apply. And he's a new car loan rep? He then said if find a car, just give the the blank check good for up to $30,000 and RBFCU would contact me within l5 minutes or within l5 minutes after I left the dealership. A WEEK later, I was contacted that it would be done via email. I called back (it ended being about l0 times), and told them I couldn't open up the file and don't have a fax. I still don't know how I can sign a contract via email. A week or so later, they mailed me a contract for 66 months, not the 36 I had originally requested. So I went back to the Allen branch and again they were polite and helpful, but had me talk to the loan dept via video call as I was getting tired of dealing with the phone system where almost no one took responsibility or apparently wanted to assist me. The young female I dealt with told me that I COULD NOT CHANGE THE 66 MONTH LOAN,just sign it and mail it in. I than asked if I could make multiple payments, and would the equity be lowered. She didn't know and she's a loan expert?
I then asked if I could get an email or first class letter guaranteeing I would not be charged a pre payment penalty as I could pay it off as I was extremely frustrated with the loan system.
Then to top it off, after many more phone calls, a supposed manager or supervisor with the loan dept said she would mail it out. I don know if the first person I dealt with got a bonus for signing me up for extra months. I came out of this meeting frustrated and tearful. The branch manager offered to help me which I appreciate.
Then the 36 month contract was mailed to me, but they HAD CHECKED THE BOX THAT SAID I don't want an itemized printout of payments and equti read more
