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    RBFCU - Randolph

    3.0 (4 reviews)
    Closed 9:00 am - 5:00 pm

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    Services - RBFCU - Randolph

    Mortgage services

    Personal banking

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    Recommended Reviews - RBFCU - Randolph

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    Photo of Rob A.
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    16 years ago

    What can I say? If you can be a member, you won't go wrong. Great customer service. They really do treat you as a valued member.

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    8 years ago

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    6 years ago

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    Kenzie K.

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    15 years ago

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    Marshall Reddick Real Estate

    Marshall Reddick Real Estate

    3.8
    (52 reviews)

    We wanted to take a moment to share our sincere gratitude and enthusiastic compliments for Dillon…read moreMcElroy's exceptional project management and maintenance work on the turn‑around of our property at 3633 Candlebrook Lane. Dillon has been phenomenal. His communication, clarity, and follow‑through were consistently excellent. He is incredibly customer‑focused, proactive, and truly goes above and beyond in every aspect of his work. Throughout the entire process, we felt fully informed--whether it was timelines, progress updates, or unexpected issues that came up. Any time we reached out, Dillon responded quickly, professionally, and with genuine care. Honestly, this has been the best turn‑around manager experience we've ever had. Dillon is an outstanding maintenance manager, and we wanted to make sure his exceptional performance and dedication were recognized. We are extremely satisfied and deeply appreciative of the work he put into bringing this property back to life.

    I am a current tenant in the townhomes in converse on green rd and unfortunately, I cannot…read morerecommend renting through Marshall Reddick. From the day we moved in, our experience has been disappointing. We've submitted multiple maintenance requests that have either gone unanswered or been marked as completed without anyone ever coming to our home. One of the most concerning issues is a large hole our neighbor's dog dug under the fence, allowing it access to our backyard. I was told they would "look into it, and call me back" but I never received a follow-up. Despite multiple calls, voicemails, and an online work order, the issue remains unresolved weeks later. We also reported an unbalanced ceiling fan that appears unsafe to use. After waiting over two months, I received a notification stating the repair had been completed, even though no one ever came to inspect or fix it. Communication has been extremely poor. Calls are rarely returned, voicemails go unanswered, and it feels nearly impossible to get a response from maintenance, the tenant coordinator, or Property Manager Melisa Day. Another frustration is that because these are new construction townhomes, tenants are expected to coordinate directly with vendors for certain repairs. That responsibility should fall on property management, not the tenant. To make matters worse, there is a significant gnat infestation. Despite paying for private pest control every two months and purchasing Zevo traps at my own expense, the problem persists. After speaking with several neighbors, I learned this is a community-wide issue. My experience has left me feeling that once the lease is signed, tenant concerns are no longer a priority. If you are considering renting here, I encourage you to carefully research the property before making your decision. ( we are very clean people three of those zevos have been there for 5 days, one I just changed yesterday.)

    RBFCU - Headquarters ASC

    RBFCU - Headquarters ASC

    1.6
    (151 reviews)

    This is not a review for one location in general but the overall experience of banking here--one…read morestar and that is because this bank receives my employers paycheck to me usually 24 hours before scheduled pay date. The cons are multiple-- 1. If you need customer service on a weekend, you're on your own until Monday morning. This translates to trying to make a healthcare payment for a premium and it triggers a fraud alert. Don't ask me why a healthcare charge triggers a fraud alert. This isn't Minnesota! Then you try to call the bank because you have zero access to cash via ATM as well due to this fraud alert. Then you have to borrow money to get your prescriptions because well--the fraud alert incident. How to fix this: HIRE a small team of fraud alert staff and customer service employees that are available 24/7 for such incidents. This will win your customers over to know if something happens, you got their back instead of your out of luck for 2 days until we reopen. 2. The wait times for customer service and fraud alerts range from 15-90 minutes. What this tells me is you are not employing enough staff to handle high volumes of inbound calls. No one has 90 minutes to halt their life to wait on hold to speak to fraud alert agents. How to fix this: HIRE more staff and cross trained regular agents to assist with overflow vs being transferred to fraud alert representatives and being told wait times are minimum one hour because they don't handle fraud alerts. What are we supposed to do if we do not have access to our funds? Our feet are put to the fire because we need our funds. 3. Wait times at banks are pitiful. You have agents sitting at their desks chatting while lines are long letting the teller lines move at a snails pace. Why not have them jump in to assist when it's a high volume hour like lunch times or end of day? How to fix this: change banks to one that has exceptional customer service 24/7 even if it's not a credit union.

    RBFCU is fine for basic checking, it's borderline comical for Consumer Lending and Mortgages of all…read moretypes. The rates are not the outliers they once were and the service / knowledge level of the average employee in those departments has gotten to be very, very low. They are honestly worse than most of the fly by night online finance vendors nowadays, shame to see them go so far downhill. I would not offer them my future business for any sort of lending product even if their rates were better, it's just not worth it to endure the plethora of poor service and egregious errors.

    Samuel Calhoun Jr	- Hip Wynn Real Estate Group

    Samuel Calhoun Jr - Hip Wynn Real Estate Group

    5.0
    (1 review)

    Sam was great at making a very stressful first time buyer comfortable. I had no idea the process of…read morebuying a home was so taxing, so to have someone like Sam available to answer all my questions and ease my mind was priceless. I would definitely recommend him!

    From the owner: Apologies for that oversight. Let me provide you with a revised and shorter version:…read more Welcome to Luxe Living with Hip Wynn Real Estate Group! Discover Your Dream Property in Texas! Samuel Calhoun and his expert team specialize in residential and commercial real estate, offering an exceptional experience in San Antonio, Austin, and Houston. Unparalleled Expertise With years of experience, we cover cozy homes, trendy urban lofts, and sprawling luxury estates. Your Investment, Our Priority Trust us to guide your investment journey, minimizing risks and maximizing returns. The Luxury Home Specialists Indulge in exclusive listings of opulent living spaces. A Client-Centric Approach Personalized attention and genuine care make your experience exceptional. Your Texas Real Estate Guide Rely on our local knowledge to find your ideal neighborhood. Commercial Real Estate Made Easy Tailored commercial real estate services for your business needs. Your Real Estate Success Starts Here Join our satisfied clients and let's make your dreams a reality! Your Key to Texas Real Estate Luxe Living with Hip Wynn Real Estate Group Your Texas Residential and Commercial Experts Email: Samuel@hipwynn.com Phone: 517-749-4001 Office Location: San Antonio, Tx

    RBFCU - Randolph - banks - Updated July 2026

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