This is hands down the worst WF I've ever been to. It's always a 5-10 min wait but for the third…read moretime in the last month I've waited for over 20 min and just walked out. I've never seen more than one teller and nobody steps up to help or speed things up. I can't imagine how many complaints this location receives, I hear others complaining and watched multiple people get frustrated and leave. I've been thinking about switching my checking and savings over to Randolph Brooks and after today's wait I've made my decision. Poor mgmt.

Branch is not taking walk ins, atm out of service and nobody answering phone calls not even worth a…read morestar.

Awesome customer service. On Thursday Nov. 5th, due to unusual circumstances I had to make a last…read moreminute transaction via check to help a family member. The big problem being I didn't have checks and the lobby was closed. Any other bank would have probably declined to help since it was an hour past lobby times. The teller made an exception for us and gave me temporary checks via the drive-thru. It took maybe not even 10 minutes and I was on my way. I feel bad that I did not get the young lady's name that helped me, but hopefully she will read this review. Thank you so much! You saved my mother from tears tonight, and she is now going to switch her banking institution to you! Thank you again!

Don't bank on it! Service is Really Slow! I attempted to open a business account. After waiting 30…read moreminutes to speak with someone (through a tv screen) I was told I had a charge off from a previous account. The lady WOULD NOT give me any details at all and instead kept repeating that I would "have to settle it with Asset Protection." I was expecting FBI agents to rush in any minute. It turns out it was a $5 charge with a $5 fee. Charged to the account AFTER it was closed ! Settled it, then was told one of my documents wasn't acceptable. A total of 3 hours passed. I returned the following week and was told wait time would be up to an hour. Despite the account being set up and was only pending documents. ULTIMATELY, I asked to schedule an appointment. Are you ready for this! The next available appointment was in 10 days!!! {Going with IBC. Called and phone was answered by a real person. Asked when I wanted to schedule and sent me an email with all the info.} Good job IBC Bank

I have been banking with Randolph brooks for about 4 years. I usually use the branch on base at…read moreRandolph. The bank closes at 4pm which is a little inconvenient to most working families. That work 8 - 5pm. We would never make it to the bank. We tried to go to the bank Saturday and they were closed. It was not even a holiday. They said they would be open Saturdays till 4pm. I guess they took a 3 day weekend holiday. The drive thru is open till 6pm. I just wasted an hour and a half of my life sitting in the car waiting for drive thru to process my transaction. It took an hour and 15 min to get to where the tubes are located. Took another 15 min to process my transactions. Never saw a teller or heard a thank you from the teller. It is time to look for a new bank. I just wasted gas and time going through the drive thru teller. Either RBFCU need to get it right and have longer lobby hours or they need more tellers processing 9 drive thru windows. It seems like only 2 tellers were running 9 windows of members. I got to RBFCU at 5pm and there were 4 cars in front of me. I did not leave RBFCU until 6:30 pm. Yes an hour and a half. If you like service try finding another bank that has better hours and faster service. This is not a bank for you unless your just an atm type of person.

Chase Bank is the most difficult bank to work with. I have been in hold for 3 hours waiting for a…read moresimple paper. Yet I can't be helped at the bank so through phone is the only way keep calling only to be put in hold again. Soooo... Not sure on what to do here

From the owner: With over 20,000 ATMs and 5,600 branches, Chase is the neighborhood bank for thousands of…read morecommunities across the country. Plus, with our convenient services including mobile banking and online banking, we help make banking easy for you. Chase also offers other solutions and choices to fit your banking needs. Find out how our convenient locations, innovative solutions and breadth of banking products can help make banking easier for you. Deposit products provided by JPMorgan Chase Bank, N.A. Member FDIC.

RBFCU is fine for basic checking, it's borderline comical for Consumer Lending and Mortgages of all…read moretypes. The rates are not the outliers they once were and the service / knowledge level of the average employee in those departments has gotten to be very, very low. They are honestly worse than most of the fly by night online finance vendors nowadays, shame to see them go so far downhill. I would not offer them my future business for any sort of lending product even if their rates were better, it's just not worth it to endure the plethora of poor service and egregious errors.

I have made 5 trips (21.4 mile - 27 mins.) to the branch office, 2-3 times I've been on the phone…read moretrying verify what is needed for an Assumed Name. I have the name with the State of Texas. RBFCU tells me I need a certain form with a stamp. Today RBFCU on the phone, no you need this other form. But cannot verify because not sure if I have the right form. Wants me to email and wait 1/2 days. I am sure that I have already presented this form. The assumed named was created online with the State of Tx. I have more than once asked to talk with somebody else, have been ignored once and now waiting for a call back. I think I have over 12 hours of waiting, on hold, discussions and drivetime. Maybe it's time to find a new bank. TALKED TO A SUPERVISOR AND ALL IS GOOD

It's an odd layout. Go left for drive thru ATM and right for teller service. You have to go all the…read moreway around if you choose the wrong direction because the road is narrow. The parking lot is narrow so going in and out can be tricky of people are turning in. It's in a convenient location near the forum and main streets.

We had an appointment with Traci, and she was awesome and easy to talk to as well as help guide us…read morewith our financial business. This branch was different from our normal one but extremely happy with our service. Highly recommend as well.

Everyone is top notch that works there. My wife and I have banked with them since they opened. Not…read morejust a number.

Although the front desk staff (cashiers and tellers) are extremely nice and helpful, I have found…read morethat trying to deal with executives is difficult at best. My experience with them has been so bad that will be considering removing our business account from there.

Very welcoming and nice, anything you need they will do for you. They are very flexible also.read more

I can't believe Security Federal Credit Union is allowed to operate as a bank!! I have had nothing…read morebut nightmare treatment from this credit Union!! I have an auto loan. I went in to make a payment they are not capable of making an RBFCU checking card, the ATM is out of order and now I have been waiting in the parking lot to try and pay over the phone on my lunch break, over 20 min on hold!! Then don't trust them on their offer to skip a holiday payment!! I have attempted this offer twice and it failed. I went into the bank to set up the skip a payment that they offered, told it was taken care off. Then I would get threatening calls from collections department telling me I was behind on my payment. I would never trust this bank with any banking needs!!

They only have 1 ATM and it's a dive thru and in 4 months it's been down four times. So if you go…read moreafter hours be prepared to drive to another chase because if the broken ATM.

I've been coming here since I moved into the area about 6 or 7 months ago and not once have I had a…read moreproblem. They always have cash, they've accepted all my coins, every single time they great me when I come in. The manager here has things pretty tidy if you'd ask me. The only thing that would make this location nicer is another ATM. All positivity from this location.