This is hands down the worst WF I've ever been to. It's always a 5-10 min wait but for the third…read moretime in the last month I've waited for over 20 min and just walked out. I've never seen more than one teller and nobody steps up to help or speed things up. I can't imagine how many complaints this location receives, I hear others complaining and watched multiple people get frustrated and leave. I've been thinking about switching my checking and savings over to Randolph Brooks and after today's wait I've made my decision. Poor mgmt.

Branch is not taking walk ins, atm out of service and nobody answering phone calls not even worth a…read morestar.

Awesome customer service. On Thursday Nov. 5th, due to unusual circumstances I had to make a last…read moreminute transaction via check to help a family member. The big problem being I didn't have checks and the lobby was closed. Any other bank would have probably declined to help since it was an hour past lobby times. The teller made an exception for us and gave me temporary checks via the drive-thru. It took maybe not even 10 minutes and I was on my way. I feel bad that I did not get the young lady's name that helped me, but hopefully she will read this review. Thank you so much! You saved my mother from tears tonight, and she is now going to switch her banking institution to you! Thank you again!

I have used Randolph Brooks for personal and business accounts since we moved to san antonio 10…read moreyears ago and I have never had a bad experience.Even getting car loans was no hassle.Love this bank!

RBFCU is horrible! My young son got his bank account hacked because of their failure to protect…read moretheir customers and now they are not going to help him at all!

Chase Bank is the most difficult bank to work with. I have been in hold for 3 hours waiting for a…read moresimple paper. Yet I can't be helped at the bank so through phone is the only way keep calling only to be put in hold again. Soooo... Not sure on what to do here

From the owner: With over 20,000 ATMs and 5,600 branches, Chase is the neighborhood bank for thousands of…read morecommunities across the country. Plus, with our convenient services including mobile banking and online banking, we help make banking easy for you. Chase also offers other solutions and choices to fit your banking needs. Find out how our convenient locations, innovative solutions and breadth of banking products can help make banking easier for you. Deposit products provided by JPMorgan Chase Bank, N.A. Member FDIC.

This is not a review for one location in general but the overall experience of banking here--one…read morestar and that is because this bank receives my employers paycheck to me usually 24 hours before scheduled pay date. The cons are multiple-- 1. If you need customer service on a weekend, you're on your own until Monday morning. This translates to trying to make a healthcare payment for a premium and it triggers a fraud alert. Don't ask me why a healthcare charge triggers a fraud alert. This isn't Minnesota! Then you try to call the bank because you have zero access to cash via ATM as well due to this fraud alert. Then you have to borrow money to get your prescriptions because well--the fraud alert incident. How to fix this: HIRE a small team of fraud alert staff and customer service employees that are available 24/7 for such incidents. This will win your customers over to know if something happens, you got their back instead of your out of luck for 2 days until we reopen. 2. The wait times for customer service and fraud alerts range from 15-90 minutes. What this tells me is you are not employing enough staff to handle high volumes of inbound calls. No one has 90 minutes to halt their life to wait on hold to speak to fraud alert agents. How to fix this: HIRE more staff and cross trained regular agents to assist with overflow vs being transferred to fraud alert representatives and being told wait times are minimum one hour because they don't handle fraud alerts. What are we supposed to do if we do not have access to our funds? Our feet are put to the fire because we need our funds. 3. Wait times at banks are pitiful. You have agents sitting at their desks chatting while lines are long letting the teller lines move at a snails pace. Why not have them jump in to assist when it's a high volume hour like lunch times or end of day? How to fix this: change banks to one that has exceptional customer service 24/7 even if it's not a credit union.

RBFCU is fine for basic checking, it's borderline comical for Consumer Lending and Mortgages of all…read moretypes. The rates are not the outliers they once were and the service / knowledge level of the average employee in those departments has gotten to be very, very low. They are honestly worse than most of the fly by night online finance vendors nowadays, shame to see them go so far downhill. I would not offer them my future business for any sort of lending product even if their rates were better, it's just not worth it to endure the plethora of poor service and egregious errors.

It's an odd layout. Go left for drive thru ATM and right for teller service. You have to go all the…read moreway around if you choose the wrong direction because the road is narrow. The parking lot is narrow so going in and out can be tricky of people are turning in. It's in a convenient location near the forum and main streets.

We had an appointment with Traci, and she was awesome and easy to talk to as well as help guide us…read morewith our financial business. This branch was different from our normal one but extremely happy with our service. Highly recommend as well.

Everyone is top notch that works there. My wife and I have banked with them since they opened. Not…read morejust a number.

Although the front desk staff (cashiers and tellers) are extremely nice and helpful, I have found…read morethat trying to deal with executives is difficult at best. My experience with them has been so bad that will be considering removing our business account from there.

I came around 10 A.M. on a Saturday and it wasn't very busy. Everyone was sweet and worked with me…read morefast!

Very welcoming and nice, anything you need they will do for you. They are very flexible also.read more