I've been here 3 times. My first experience was on my lunch break from work. I had a groupon and noticed that their appointments are scheduled thirty minutes a part, so I thought that I could squeeze in a haircut within my hour long lunch break. I went in and was on time for my scheduled 12:30pm appointment. However, the haircut lasted over an hour, and I ended up being late getting back to work. Now, I want to point out that I don't have any outlandish hairstyle, I try to keep it simple and short all over, using scissors on top. Not sure why it took so long. But, the haircut was good, so I decided to come back.
The second time I went to Razor's Edge, I scheduled an appointment after work, at 6pm. I had a 7pm dinner party, which I told my stylist up front. I got there around 5:45pm and she was able to start cutting my hair a little before my scheduled appointment, which was great. However, this appointment lasted well over an hour, and by the time I cashed out and left, it was 7:15! Again, all I wanted was a simple haircut and shampoo/wash. There is no reasonable explanation why it would have lasted so long. When I go to the Boardroom or Sport Clips, the same haircut takes less than 30 minutes. This was over an hour and ended up causing me to be late.
My most recent (and probably last) experience at Razor's Edge was this past weekend. I scheduled a 2:30pm appointment to get my haircut. I was in the middle of running errands, and in order to not be late, I got there right around 2pm, expecting to have to wait a bit before my appointment (no problem). The receptionist was nice and offered me a donut and a drink, and I sat down and waited. Around 2:10, the barber that I had an appointment with came out and called back another person, which made me assume that his 2pm appointment was running late. "No big deal," I thought, I didn't mind waiting a bit. I assumed that it would take 30 minutes, and I would get seated around 2:40. Around 2:50, I wondered what was taking so long. Finally, at 3pm, the barber and customer came to the front from the back. At this point, my appointment is already 30 minutes behind. But, I needed a haircut, and I assumed that I would be next, so I waited for him to clean up and call my name. At 3:05, the barber comes out and calls someone else back to his chair for a haircut. This was a guy who had just walked in. Either they were running really behind (over an hour if that was his 2pm appt) or he decided to skip my appointment altogether (I'm 99% sure this is the case). Either way, I wasted over an hour sitting in the waiting room for a haircut that I didn't get. Nobody acknowledged how long I waited, nobody apologized for how long I had been waiting, nobody came up and told me that they were running late, it was as if I wasn't there. I ended up leaving around 3:15. The secretary asked if I wanted to reschedule my appointment for that upcoming week. I politely said no, and left. No way I was going to reschedule for a different appointment time if they can't keep their appointments anyways! I ended up going to the Boardroom across the street on Monday, got a fantastic haircut, didn't wait at all, and had a great experience.
So long story short, I've been there 3 times, only got 2 haircuts, each time spent almost an hour and a half for what should be a 30 minute haircut. The 2 haircuts I got were done well, but it's not worth my time and energy to come here when I can go elsewhere and be treated better and still get a good haircut. read more