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    Elevate Barber Studio

    3.7 (3 reviews)
    Open 9:00 am - 7:00 pm
    Updated 2 weeks ago

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    Services - Elevate Barber Studio

    Haircut

    Haircut and shave

    Shave only

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    1 year ago

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    1 year ago

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    Hammer & Nails - Frisco

    Hammer & Nails - Frisco

    4.0(37 reviews)
    2.6 mi
    Certified professionals
    Available by appointment

    DEEPLY DISAPPOINTING EXPERIENCE: Unprofessional Management at Hammer & Nails Frisco…read more Rarely does one encounter an establishment so fervently devoted to undermining its own brand reputation as Hammer & Nails Frisco. As a commercial real estate professional with substantial experience in customer service expectations, I found the management's approach here nothing short of shocking, confirming many of the worst negative reviews that populate Google and employee feedback forums (feel free to research yourself...). Further, and from a long-time franchisee myself, let this stand as a wake-up call to the franchise owner--if you care at all about the longevity and credibility of this business, immediate intervention is mandatory. --The Core Problem: Emotion-Driven Management-- I visited in June '25 with a gift card. The haircuts are subpar, but acceptable for the price. I got a membership to save $20/month but decided to cancel after a particularly poor cut (the last one...). Timeline: 10/21/25 - Submitted cancellation online; received "request received" message but no confirmation email 10/23/25 - No response after 2 business days. Called repeatedly--no answer, just an unhelpful bot 10/25/25 (AM) - Still no response after 5 business days, so I went in-person. Receptionist couldn't cancel and texted "the manager," promising to call that day 10/25/25 (7pm) - Never received the promised call. After 8 attempts and 10 minutes on hold, receptionist groaned that her manager was "in the hospital" and froze my account, promising the manager would call Monday 10/27/25 (8:30am) - Manager (April??) called irate, stating "your account is canceled and you're on a 'not to reinstate' list because you were rude to my receptionist." When I attempted to respond, she spoke over me saying "I just lost my baby this weekend and was in the hospital!" WHAAAAT!?!? This was deeply unprofessional--using personal circumstances as justification for poor customer treatment and weaponizing tragedy to guilt clients. At no point is this acceptable management behavior. FURTHER, what type of management asks a store manager to come to work Monday, after she lost a child a day before???? Makes no sense... --A Pattern, Not an Anomaly-- Research reveals my experience isn't isolated: Employee Reviews: On Indeed, Hammer & Nails scores 1.9/5 overall with management rated 1.0/5. Frisco employees cite "abuse this company puts on their employees" and management that's "very rude and condescending." One reviewer: "could have had a barber for life, but I'll never go back." Systemic Failures: Multiple locations report "overly micromanaging, lack of support," with managers who "aren't clear of their expectations," causing talented professionals to leave. Toxic Culture: Multiple sources describe management who "talk about employees badly." One reviewer noted owners with "zero experience" were hired as friends--"basically they hire bartenders and dancers to manage a luxury place." Billing Issues: While I haven't experienced this personally, multiple customers report being charged after canceling, with management refusing refunds. Reddit documents cases where managers admitted to "intentionally stealing" through continued billing. --The Bottom Line-- No franchise selling itself as "luxury" can survive when managed by the whims and insecurities of its leadership. The lack of customer-first mindset is palpable, with explosive responses replacing routine service inquiries. If owners have any interest in salvaging this brand, they must overhaul management training, customer relations, and complaint resolution--replacing emotionally volatile managers with professionals committed to serving customers with dignity. Until these failures are addressed, Hammer & Nails Frisco serves as an example of exactly how NOT to treat customers.

    Booked my husband here, he was serviced by Ashley! Would not recommend, maybe with another artist…read more But he did not enjoy his experience here with her.

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    Hammer & Nails - Frisco
    Hammer & Nails - Frisco
    Hammer & Nails - Frisco

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    The Gents Place Frisco - Comfy chairs

    The Gents Place Frisco

    4.0(110 reviews)
    3.2 mi
    $$$

    This place is really amazing. One of my friend refers me to this place and trust me this place is…read moreamazing. I don't remember my Barber name but she is really friendly and really come up with suggestions. And after the cut my hairs really look good and now I thinking of getting the annual membership. I got a day pass through their promotion and it's really worth it. They have given me appointment and I was not able to make it to the appointment, and after a call they have postponed my appointment without any question asked. On the day of appointment, one of the team member check-in me and after 5-6 mins my Barber greeted and took me for cut. She kept asking my favour for hair cut and also suggesting the best cut which looks on me. After cut she gave me really relaxing hair shampoo and conditioner and it was great. The best part you can have a drink whatever you ask for while waiting or during cut. I would definitely recommend the gents place to everyone.

    After 8 years as a loyal member, I'm extremely disappointed with the lack of communication and…read moreresponse from The Gents Place in Frisco. I had an issue with their customer service and specifically requested a callback from the Frisco location. I was repeatedly told someone would reach out -- but no one ever did. At the end of the day, I followed up again and was told that four separate requests had been submitted. Clearly, customer loyalty no longer means much here. If I had known this is how concerns are handled, I would've gone in person. At this point, it may be time to take my business somewhere it's actually valued.

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    The Gents Place Frisco - Great haircut, wonderful experience. Will be back!

    Great haircut, wonderful experience. Will be back!

    The Gents Place Frisco - Main Cutting Area

    Main Cutting Area

    The Gents Place Frisco - Hand and Foot Repair Room

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    Hand and Foot Repair Room

    Elevate Barber Studio - barbers - Updated May 2026

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