​Five stars for Max and the Lexus of Lexington team. Clear, honest communication, fair pricing, and…read moreno games, add-ons, or markups. If you want a smooth, stress-free Lexus buying experience, they're the dealer to see.

Update... the service manager Brandon made it right by reimbursing me the cost for the brakes. I…read moream still concerned that this vehicle passed inspection to be labeled L/certified.

Update 1/6/26: Still waiting to get my car back since…read more11/18/25. I tried everything to get a manager to call me with no success. Being paying the car payments on top of the car rental. They claimed that in almost 2 months with the car they can't find the problem. Losing so much money with this car rental that this is worst than horrible. I'll no choice but to spend more money and hire an attorney. Stay away everything is good till you need them. Horrible experience so far. My son and I bought a used 2020 Explorer platinum from this dealership. We decided to do it because it was a reputable place and they got the buy the promise policy. Saw it on line and bought. We live about 3 hours away. When you turn on the explorer a check lamp system light came on and then turned off. 30 minutes out and the headlights shut off. We had to drive home over 2hrs with no headlights. Called the salesman and told him and said that they were going to fix it. Made the appointment and the gave me a f150 as loaner. Called 2 hrs later said it was fix. Picked it up and 2 hrs into the trip warning light came back on and again no headlights. Called, texted and I got ghosted. 4 week ago after trying get a manager finally a lady from service setup another appointment. I went and when the salesman saw me turned white and asked what I was doing there. I explained left the explorer and left this time with no loaner. 4 weeks later they still got my car, Called service department and no one knew where the vehicle was. After a few phone I calls a service lady Rebecca got with salesman because she couldn't figure out which service department had it. No answer still, they still got the vehicle. I have done 2 car payment but with no car. No manager yet cared to call. Stay away from this dealership

My college aged son was looking to purchase his first vehicle. We had visited the dealership three…read moretimes. First two times we worked with "Wan". He was very nice, helpful and we liked him. Son made his choice and when we visited a third time, Wan was not there so we worked with Yasser. Positives for Yasser were after the sale, he was very good with paperwork, he spent 45 minutes with my son afterwards helping him to learn and figure out all the features of the vehicle. He followed up with my son to see how he was doing once he drove the vehicle off the lot which was great. Negative for Yasser was when we were talking numbers and trying to see if they would come down on the asking price, Yasser laughed in my face. This was unprofessional and very disrespectful. The only reason I did not get up and walk out was that this was my son's money, my son's purchase, and my son's decision. I would have no problem buying another vehicle from Paul Miller, I would just use a different sales representative.

Very good people to deal with they will work with you. I highly recommend them to anyone .they are…read morevery down to earth. I got a BMW from them and I love it .thank you tri city

Even with all the snow and covid the employees here were very helpful. I told them my price range…read moreand they had me vehicles ready and waiting to look at. They made the process so easy and quick! I highly recommend going here if you want a quality vehicle that don't break the bank!

Here's a version that gives Monica well-earned recognition:…read more I had a fantastic experience at Quantrell Subaru, and Monica made the entire process easy and stress-free. She was knowledgeable, patient, and genuinely focused on helping me find the right vehicle without any pressure. Monica was transparent throughout the purchase, answered all of my questions, and kept me informed every step of the way. Her professionalism and friendly attitude made what can sometimes be a stressful experience feel smooth and enjoyable. If you're shopping for a Subaru, I highly recommend asking for Monica. She provided excellent customer service, and I'm extremely happy with my new vehicle. Thank you, Monica and the Quantrell Subaru team!

Bought a new outback from them last year and was told oh yes come by whenever you want and get your…read morecar washed even better salesman said come find me I'll take it to the car wash for you... well can you believe a car salesman? NO. Now we don't do that....sorry I can't stand to be lied to or bullshitted and that's what you get when you're buying a car usually just another example never believe a car salesman or the dealership they don't stand by their word. I wish people could or would do better

I have taken all of my trucks here for the past 6 years. Every time I have received friendly honest…read moreservice!

I practically had to beg Nick, the owner of Mechanic Masters to take my daughter's 2008 Buick…read moreLaCrosse in to check several things that I had been told was wrong with it. He kept putting me off, saying he was 2 weeks behind. Finally he agreed to let me bring it on May 1, 2023. I called that morning and he wasn't in until 9 am. He called me back & said he was running behind could I wait till Wednesday & bring it. I did. Never heard a work so 5/19/23 I called to get status. His 'story' was he couldn't get parts, they were on backorder. Only parts needed were Power steering pump lines that were rotted and leaking and a transmission seal. I told him there are Internet websites where you can order parts. He says "yeah I know but they're on back order" (??). He was lying to me. I can tell when somebody is not being honest with me. So I had to go June 5th to get registration from glove box so I could send in the tax & license renewal. He still hadn't touched it. The glove box was messed up, not opening/closing right and covered in greasy hand/finger prints. I told him we really needed the car as both of us were sick and had so many appointments. He said the parts may be there on Wednesday. Surprisingly, he called me on Tues and said we could pick up the car. I went over the several things he had said was wrong and he said he had fixed all them. I picked the car up & he only charged $120. I asked him about the Glove Box not working right,, to which he replied " I don't know anything about the glove box, I was under the hood. The receipt he printed out said "repair transmission seal"...that's all. Got home and daughter noticed some serious scratches on the hood that was not there when we took it in. The entire time I worked with him on this car -over a month- he was rude, had an attitude and treated me like trash. It's like my money wasn't as good as somebody elses. I will never use him again and will tell everybody I know about his shoddy work and pissy attitude. He needs to hire somebody with a personality to manage his business and he needs to keep his head under somebody else's hood.

I bought a 2015 Toyota Tacoma from Don Franklin Mitsubishi back in January (2017). The sales staff…read morethere are really fun to work with. We negotiated on the price of the truck for over a week with regular calls and texts. Most of that time was spent making jokes and wisecracks. We were able to meet somewhere in the middle on the price and I still think (4 months later) that they gave me an awesome deal. The car/truck buying experience I had there was really enjoyable and I recommend to anyone looking for a car or truck to check out what Don Franklin Mitsubishi has in stock. If they have what you're looking for I suggest you buy it from them. Another thing worth mentioning is that they really do care about their customers and their reputation. They are willing to go the extra mile to make their customers happy. After driving my truck for a couple weeks I noticed that it pulled to the left just a little bit. So, I hoped that Don Franklin Mitsubishi might help with the cost of an alignment. No problem! "Just send us a copy of the bill". Life happened and I wasn't able to get my new truck in the shop for another 3 months (the alignment wasn't to far off). I had some concern that it had been to long and they might not be willing to help cover the cost of the alignment at that point. So, I just emailed a copy of the bill to them as they had requested 3 months prior. One week later, I received a check in the mail fully reimbursing me for the cost. If you're looking for good customer service and value for your money I recommend you check out Don Franklin Mitsubishi in Nicholasville, Kentucky. Ryan K

Once they get your money, the after sales support is abysmal. They WILL NOT return any phone calls…read more Steer clear of these guys. Customer service is well below par.

I had a horrible experience with this auto place. They did nothing I asked them to do and charged…read moreme 200$ just to look at my car. I was very disappointed.

My daughter started attending Asbury University across the street from HRS. The car had trouble…read morestarting so I had her take it to their shop. They ran a diagnostic test and followed up with me. I was very pleased with the price and the service.

What would have probably cost me thousands of dollars for my repair at the dealership, Car Masters…read morestepped to the plate to get my 2020 Malibu RS up and running in record time for what the job entailed. and they solved it and fixed it for a fraction of what it could have been. this is why they have 5 stars. I know it was tedious and many hands were involved. My only complaint would be that the technicians took better of my interior... please respect and protect the seats and floors especially in inclement weather. Tim and Michelle are wonderful. $801

They are great! I've been to several different shops in Lexington and never felt like I've dealt…read morewith a trustworthy mechanic or shop. Car Masters has reasonable prices, friendly service and I actually trust them. As a female, I especially appreciate them! Worth the short drive, right outside of Lex.