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    New Circle Auto Sales

    5.0 (1 review)
    Closed 9:00 am - 7:00 pm

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    9 months ago

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    Don Franklin Lexington Nissan

    Don Franklin Lexington Nissan

    (15 reviews)

    Jill was fantastic to deal with. She patiently guided us through 5 test drives, and my wife and I…read moreeach picked a vehicle to buy. Very polite, patient, and the deals were more than fair.

    It's hard to evaluate a car business based on a purchase or a walk away. In the end, you're…read moreevaluating the salesperson. But, the business employs the salesperson, so the responsibility does lie with the business. Let me start out by saying that I live in Lexington. It's easier for me to buy from a business in Lexington. It's easier for me to get my car serviced in Lexington. So, I always try to work with Lexington businesses first because that's in my best interest. Enter the salesperson John at Don Franklin Nissan. John rode along for the test drive. Guy seemed likeable enough. I decide I am interested in the vehicle, but I wanted to compare prices elsewhere. John at Don Franklin Nissan says he has to have MSRP for the vehicle, nothing less, nothing more. If that's what you gotta have, that's what you gotta have. I call John at Don Franklin Nissan a couple days later. I let him know that they have a vehicle with the same options at a competitor for thousands less, and I was wondering if he could match it. Again, it's easier for me to buy in Lexington. He goes on to tell me that the competitor is factoring in all kinds of rebates and such that I would not be eligible for. I'm thinking ok, maybe John at Don Franklin Nissan is right, but I might as well go and check. The competitor came in at a price between $3,000 and $4,000 less (between 10 and 15%) than what John at Don Franklin Nissan said he had to have. I'm ok with that, but clearly in my own financial interest I'm going to go with the competitor. I gave John at Don Franklin Nissan an opportunity to earn my business, he did not, and there you go. About a week after my purchase John at Don Franklin Nissan calls me and asks me to come in, bring the wife, and test drive the vehicle again. I start to explain that I had purchased a vehicle elsewhere and John at Don Franklin Nissan immediately hangs up the phone on me. I was not rude with him. I was not critical of his business. Heck, I didn't have time to be. As soon as I mentioned the competitor, he cuts me off by ending the call. That's not professional. That's not good business. Now, let's think about how John at Don Franklin Nissan could have handled this. How about: "Sorry I couldn't earn your business this time, but I hope you will consider us in the future." "I'm happy you got the car you wanted at the price you wanted, and if you give me a shot next time you're in the market for a vehicle, we will try harder to earn your business." "I wish we could have gotten you in this car, but if you know of anyone else who is in the market for a car, please consider sending them our way." Notice that none of these responses, which just came to me in the moment that I am writing this, involved hanging up on someone mid-sentence. It was insulting, unprofessional, and unnecessary. And it makes me not want to do business with any Don Franklin dealership. John at Don Franklin Nissan could, quite frankly, use some Chick-fil-A customer service training. I'm not even in the sales business, but I do understand that the business is all about relationships. John at Don Franklin Nissan severed mine.

    New Circle Auto Sales - usedcardealers - Updated May 2026

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