Got my daughter in right away to fix a window that would not roll up! Could not be happier for the…read moreimmediate help, and amazing pricing!! Will definitely be back for all of our auto needs. Thank you!!

From the owner: Great Car Inventory | Budget Friendly | Full Service Auto Repair | Oil Changes | Brake Repair |…read moreWalk Ins Welcome | Trade Ins Accepted

They were able to get my vehicle in right away. The guys were great and they had it done in a few…read morehours.

They were able to service my truck fairly quick and under a short notice. The mechanics talked…read morethrough all the repairs and sent me detailed descriptions of what they planned to do with pictures. I would have no problem going back to them for future repairs.

My husband and I walked in first thing and dude had apparently already decided that he was not…read moregoing to sell to us. He was short and didn't respond to our conversation. He acted as if he had better things to do then help us. No we don't have a lot of money but I had a trade in and was willing to add a down payment but he made no effort to help me get into a car that could have been my dream car. I found him rude and unhelpful and I was exceptionally hurt that he judged me without a second thought. Customer service sucked ass and I will take my business to someone that appreciates it. Thanks a lot asshole... Michelle Tilley

I was nervous and a bit anxious. I am a female who was buying her first car from a dealership. I…read morevisited multiple dealerships that did not listen to me, talked over me, tried to go way beyond my budget, and generally, I felt unheard and disrespected. It was definitely not the case at Brothers Auto Sales; the salesman, Maurice, took the time to listen to me, gave me multiple options. He and his coworkers are some of the kindest, most honest salesmen I have ever met. If you are a woman and are in need of a reliable vehicle, I absolutely recommend this dealership.

At first I would not recommend drive in motors to anyone , but after they did step up and fix issue…read morethey said they would. They actually went above and beyond what they said they would which is EXTREMELY RARE from a used car lot . In the beginning it felt like I was getting the run around with yeah part is backordered or can't find ,even when I called dealers and saw that part was available. They then told me that they have to get parts from certain place. After all said and done ,they gave me something to drive while they fixed mine and I would highly recommend them . Just make sure that everything is understood . Go in and see Jordan and Jim

I would give it zero stars if I could. I was looking at a truck, and I could tell that there was…read morework on every single part of it, then they would barely budge on the price. NEVER go here.

Jill was fantastic to deal with. She patiently guided us through 5 test drives, and my wife and I…read moreeach picked a vehicle to buy. Very polite, patient, and the deals were more than fair.

It's hard to evaluate a car business based on a purchase or a walk away. In the end, you're…read moreevaluating the salesperson. But, the business employs the salesperson, so the responsibility does lie with the business. Let me start out by saying that I live in Lexington. It's easier for me to buy from a business in Lexington. It's easier for me to get my car serviced in Lexington. So, I always try to work with Lexington businesses first because that's in my best interest. Enter the salesperson John at Don Franklin Nissan. John rode along for the test drive. Guy seemed likeable enough. I decide I am interested in the vehicle, but I wanted to compare prices elsewhere. John at Don Franklin Nissan says he has to have MSRP for the vehicle, nothing less, nothing more. If that's what you gotta have, that's what you gotta have. I call John at Don Franklin Nissan a couple days later. I let him know that they have a vehicle with the same options at a competitor for thousands less, and I was wondering if he could match it. Again, it's easier for me to buy in Lexington. He goes on to tell me that the competitor is factoring in all kinds of rebates and such that I would not be eligible for. I'm thinking ok, maybe John at Don Franklin Nissan is right, but I might as well go and check. The competitor came in at a price between $3,000 and $4,000 less (between 10 and 15%) than what John at Don Franklin Nissan said he had to have. I'm ok with that, but clearly in my own financial interest I'm going to go with the competitor. I gave John at Don Franklin Nissan an opportunity to earn my business, he did not, and there you go. About a week after my purchase John at Don Franklin Nissan calls me and asks me to come in, bring the wife, and test drive the vehicle again. I start to explain that I had purchased a vehicle elsewhere and John at Don Franklin Nissan immediately hangs up the phone on me. I was not rude with him. I was not critical of his business. Heck, I didn't have time to be. As soon as I mentioned the competitor, he cuts me off by ending the call. That's not professional. That's not good business. Now, let's think about how John at Don Franklin Nissan could have handled this. How about: "Sorry I couldn't earn your business this time, but I hope you will consider us in the future." "I'm happy you got the car you wanted at the price you wanted, and if you give me a shot next time you're in the market for a vehicle, we will try harder to earn your business." "I wish we could have gotten you in this car, but if you know of anyone else who is in the market for a car, please consider sending them our way." Notice that none of these responses, which just came to me in the moment that I am writing this, involved hanging up on someone mid-sentence. It was insulting, unprofessional, and unnecessary. And it makes me not want to do business with any Don Franklin dealership. John at Don Franklin Nissan could, quite frankly, use some Chick-fil-A customer service training. I'm not even in the sales business, but I do understand that the business is all about relationships. John at Don Franklin Nissan severed mine.

Wes, Justin, Caitlin and Maddie? Forgive me if i missed names, were extremely helpful in assisting…read moreus with routine maintenance for our initial services on 3 Escalades and a CT5. All the way from reception to service and some friendly conversation between. They even detail your vehicle when they do the initial service. I didn't feel rushed, the lobby is extremely comfortable and everyone was friendly and receptive. Thank you guys. You really go above and beyond. Best regards, Your Go Rentals Lexington Team

Quantrell Auto Group & Quantrell Collision. I had my front bumper(and other small repairs) replaced…read moreon my ATS. A couple of issues developed from this repair(loose screws on vent/light and rear assist sensor). No one was CERTAIN these issues came from the bumper repair and quite frankly, I was unsure if I could trust anyone. A lil unfair but it's the truth. The technician indeed discovered the issues were related to the repair. Costs & repairs were taken care of. I do NOT expect PERFECTION;however, I DO expect accountability, fairness, & truthfulness. Hayden was awesome. Wesley Spaulding checked on me and offered that EXTRA customer service. Very pleasant experience!

Bought a used BMW with the "3 month warranty". The vehicle immediately had coolant issues, broken…read morewater pump, radiator, several other issues. This dealership offered me slaps in the face, and now I'm stuck with this money pit already close to $5k in repairs. Owned by Oxmoor group out of Louisville, and I will be reporting to the KY AG consumer protection attorney. Anyone with a similar experience with Oxmoor Auto group is encouraged to do the same.

The worst car buying experience of my life. Car they sold me broke down 100 miles from the…read moredealership and they offered no assistance, not even a phone call to help. They suck, go to Audi of Louisville. A great dealership.

They are really good people and very easy to work with. They have very good prices and love to work…read morewith people on the down payment. They also have very nice cars and well worth the money you will be spending with them. PLEASE GO AND CHECK THEM OUT Son personas realmente buenas y muy fáciles de trabajar. Tienen precios muy buenos y les encanta trabajar con personas en el pago inicial. También tienen autos muy buenos y bien vale la pena el dinero que gastarás con ellos. POR FAVOR VAYA Y VER LOS

Didn't buy a car here but went to go check on a vehicle that I was interested in. They're just…read morereally bad at their job. There was 0 convincing, just told us to go and look at the car (was searching for the car for a good 10 min), didn't feel like they wanted to sell the car, and no follow up or nothing. Just ended up getting a car at the actual dealership lol. Their front desk person is nice though.

I had a phenomenal buying experience with Matt White. I was very hesitant as I had several cars I…read moreliked and wanted to take my time picking out the vehicle I'd take home. Matt listened to all my thoughts and concerns, and never once rushed me or made me feel like a burden for being a little bit slower to pick a car. Even when I changed my mind and decided to go a different direction, he was kind and understanding. He also had a trainee with him Braeden who was very nice and personable. He had a wonderful attitude and was very helpful to Matt. I can't recommend this place enough! THANK YOU MATT AND BRAEDEN!!