Got my daughter in right away to fix a window that would not roll up! Could not be happier for the…read moreimmediate help, and amazing pricing!! Will definitely be back for all of our auto needs. Thank you!!

From the owner: Great Car Inventory | Budget Friendly | Full Service Auto Repair | Oil Changes | Brake Repair |…read moreWalk Ins Welcome | Trade Ins Accepted

It's always a pleasure doing business with Fleet Doc! I went in with a screw in my tire, came out…read morewith a patch! Most places try and sell you a tire. Not this place. Fair and honest. Go check them out!!! Give them a try. You won't be disappointed!

They were able to get my vehicle in right away. The guys were great and they had it done in a few…read morehours.

My husband and I walked in first thing and dude had apparently already decided that he was not…read moregoing to sell to us. He was short and didn't respond to our conversation. He acted as if he had better things to do then help us. No we don't have a lot of money but I had a trade in and was willing to add a down payment but he made no effort to help me get into a car that could have been my dream car. I found him rude and unhelpful and I was exceptionally hurt that he judged me without a second thought. Customer service sucked ass and I will take my business to someone that appreciates it. Thanks a lot asshole... Michelle Tilley

I was nervous and a bit anxious. I am a female who was buying her first car from a dealership. I…read morevisited multiple dealerships that did not listen to me, talked over me, tried to go way beyond my budget, and generally, I felt unheard and disrespected. It was definitely not the case at Brothers Auto Sales; the salesman, Maurice, took the time to listen to me, gave me multiple options. He and his coworkers are some of the kindest, most honest salesmen I have ever met. If you are a woman and are in need of a reliable vehicle, I absolutely recommend this dealership.

At first I would not recommend drive in motors to anyone , but after they did step up and fix issue…read morethey said they would. They actually went above and beyond what they said they would which is EXTREMELY RARE from a used car lot . In the beginning it felt like I was getting the run around with yeah part is backordered or can't find ,even when I called dealers and saw that part was available. They then told me that they have to get parts from certain place. After all said and done ,they gave me something to drive while they fixed mine and I would highly recommend them . Just make sure that everything is understood . Go in and see Jordan and Jim

I had an amazing experience at this dealership! The prices are very fair for the quality you get --…read moremy car was worth every dollar. The customer service was excellent, professional, and honest. Highly recommend to anyone looking for a great deal and smooth buying experience!

Jill was fantastic to deal with. She patiently guided us through 5 test drives, and my wife and I…read moreeach picked a vehicle to buy. Very polite, patient, and the deals were more than fair.

It's hard to evaluate a car business based on a purchase or a walk away. In the end, you're…read moreevaluating the salesperson. But, the business employs the salesperson, so the responsibility does lie with the business. Let me start out by saying that I live in Lexington. It's easier for me to buy from a business in Lexington. It's easier for me to get my car serviced in Lexington. So, I always try to work with Lexington businesses first because that's in my best interest. Enter the salesperson John at Don Franklin Nissan. John rode along for the test drive. Guy seemed likeable enough. I decide I am interested in the vehicle, but I wanted to compare prices elsewhere. John at Don Franklin Nissan says he has to have MSRP for the vehicle, nothing less, nothing more. If that's what you gotta have, that's what you gotta have. I call John at Don Franklin Nissan a couple days later. I let him know that they have a vehicle with the same options at a competitor for thousands less, and I was wondering if he could match it. Again, it's easier for me to buy in Lexington. He goes on to tell me that the competitor is factoring in all kinds of rebates and such that I would not be eligible for. I'm thinking ok, maybe John at Don Franklin Nissan is right, but I might as well go and check. The competitor came in at a price between $3,000 and $4,000 less (between 10 and 15%) than what John at Don Franklin Nissan said he had to have. I'm ok with that, but clearly in my own financial interest I'm going to go with the competitor. I gave John at Don Franklin Nissan an opportunity to earn my business, he did not, and there you go. About a week after my purchase John at Don Franklin Nissan calls me and asks me to come in, bring the wife, and test drive the vehicle again. I start to explain that I had purchased a vehicle elsewhere and John at Don Franklin Nissan immediately hangs up the phone on me. I was not rude with him. I was not critical of his business. Heck, I didn't have time to be. As soon as I mentioned the competitor, he cuts me off by ending the call. That's not professional. That's not good business. Now, let's think about how John at Don Franklin Nissan could have handled this. How about: "Sorry I couldn't earn your business this time, but I hope you will consider us in the future." "I'm happy you got the car you wanted at the price you wanted, and if you give me a shot next time you're in the market for a vehicle, we will try harder to earn your business." "I wish we could have gotten you in this car, but if you know of anyone else who is in the market for a car, please consider sending them our way." Notice that none of these responses, which just came to me in the moment that I am writing this, involved hanging up on someone mid-sentence. It was insulting, unprofessional, and unnecessary. And it makes me not want to do business with any Don Franklin dealership. John at Don Franklin Nissan could, quite frankly, use some Chick-fil-A customer service training. I'm not even in the sales business, but I do understand that the business is all about relationships. John at Don Franklin Nissan severed mine.

I've bought and sold a lot of cars over the years and always make every effort to avoid dealerships…read moreand the games they play. I was shocked when we asked them to get some numbers on a new car and our car we were considering trading (not seriously considering, dealerships are notorious for insultingly low offers) and was shocked at what they came back with. They came down a significant amount off the new car sticker price and offered a very fair (not great, but fair) price for our trade. Thre was minimal back and forth on prices, we had reached an agreement in less than 10 minutes. The new car had some problems, which they rushed us in to get fixed, no waiting days for an appointment. The only thing keeping this from being five stars is our salesman Tim ( who I would gladly buy another car from and recommend to anyone) was not an expert on the car he sold. There Were a few small details he was unsure of with the car. Not a Problem, he's new to volvo, and will only get better the longer he works with them.

Wes, Justin, Caitlin and Maddie? Forgive me if i missed names, were extremely helpful in assisting…read moreus with routine maintenance for our initial services on 3 Escalades and a CT5. All the way from reception to service and some friendly conversation between. They even detail your vehicle when they do the initial service. I didn't feel rushed, the lobby is extremely comfortable and everyone was friendly and receptive. Thank you guys. You really go above and beyond. Best regards, Your Go Rentals Lexington Team

Great service! Im was super exited to have a new car and i met all expectations getting it from…read morethere

Bought a used BMW with the "3 month warranty". The vehicle immediately had coolant issues, broken…read morewater pump, radiator, several other issues. This dealership offered me slaps in the face, and now I'm stuck with this money pit already close to $5k in repairs. Owned by Oxmoor group out of Louisville, and I will be reporting to the KY AG consumer protection attorney. Anyone with a similar experience with Oxmoor Auto group is encouraged to do the same.

They are really good people and very easy to work with. They have very good prices and love to work…read morewith people on the down payment. They also have very nice cars and well worth the money you will be spending with them. PLEASE GO AND CHECK THEM OUT Son personas realmente buenas y muy fáciles de trabajar. Tienen precios muy buenos y les encanta trabajar con personas en el pago inicial. También tienen autos muy buenos y bien vale la pena el dinero que gastarás con ellos. POR FAVOR VAYA Y VER LOS

Lexington Carmax is similar to Lexington itself...a less vibrant, less efficient version of its…read moreolder cousins in other cities. Carmax itself is a wonderful company that I have dealt with many times. The ability to browse the lot and enter any car is really helpful, and the fact that the salespeople don't pressure you is amazing. However, Lexington kind of drops the ball beyond that. First of all, the location isn't ideal. It's insular, and far from any highways. This means when you test drive a car, you don't get any experience driving over 45 mph, so you never get a feel for how the car handles at higher speeds. This isn't something that can be helped, and is one of the design flaws of the city itself if we're being honest. However, something that can be changed is the length of the test drive route. It was disappointingly short, and I ended my drive feeling like I hadn't gotten to know the car at all. Beyond geography, the sales staff that I worked with in Lexington were a little less helpful and personable than staff at other locations. They were unable to find a car in the system that was on the website (what? Maybe they had a good reason like the website is slow to reflect inventory, but nothing was ever explained to me other than "I can't find it"), and they were generally slower and less helpful than I have experienced before. I placed a hold on a car, then found a better one elsewhere and forgot to tell the salesman that I had been working with. It took me a couple of days to realize that he had neglected to follow up with me and try to get a sale before the hold ran out! For some this may be a good thing, but I was unimpressed. Overall, I would recommend the Carmax company to anyone. But, more specifically, I would urge anyone in central Kentucky to try and make the journey to Louisville if you can. The staff is more attentive, the lot is much bigger with a wider selection, the location is right by the interstate, and the test drive route is much longer. Sorry, Lexington, but sometimes mid-size city charm just doesn't cut it.

I am on my second car from Carmax. I should have learned my lesson the first time but didn't. These…read morecars sit for years sometime before they are sold. They give a short inspection but they don't want to know what the problem is cause then they would have to fix it. The cars suck, the financing suck save yourself the trouble and go somewhere else. Only 5 more years of payment on this POS, fingers crossed it make it half the time.