Tldr: RAYUS is unprofessional, and incompetent at radiology and billing.
I had honestly forgotten how bad this place was. I've had a medical issue that I've been trying to get taken care of, so my mind has been on other things. A recent letter from a debt collector brought them back to mind though. I'll try to summarize my experience.
When I got to RAYUS's Bloomington, Indiana location, I noticed a hall extending away from the lobby into the back of the building with doors hanging wide open. I didn't think much of it except it seemed strange to have the doors hanging wide open like that.
Some time later I was called into the back, told to change into a medical gown, and given directions on how to get to the imaging room. I changed into the gown and then realized the path I was given took me down that same hallway which was on show to the lobby and beyond that to the street. So if you were driving by on Bloomfield Road, you're welcome for the peep show, I guess.
When I later met with my urologist, he read me the text of RAYUS's report which said I had a kidney stone in my left ureter. At hearing this, I panicked. I was at my urologist due to a swollen right kidney, and now he's telling me there is a stone completely blocking my left kidney. But don't worry, reader, RAYUS is just bad at what they do. Within moments of looking at the scan image my urologist saw the stone was in my right ureter. My left kidney was fine.
So after the peep show and visions of needing life-long dialysis, I decided I'm not going back to RAYUS. There was plenty else to worry about because the kidney stone was pretty bad. It included lots of doctors visits, bills, and letters from my insurance. Enough was going on that I didn't realize RAYUS never sent me a bill. This wasn't too noteworthy in my mind. I mean, with all of the medical procedures I quickly reached my out-of-pocket limit and then everything was paid for through insurance.
Now here we are 6 months later and I receive a letter from a collections agency. Instead of ever sending me a bill, they sent a debt collector after me. I guess my only solace is instead of getting immediate payment in full if they'd billed me months ago, they'll have to share it with the collections agency. read more