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    Ask the Community - Bell Trace

    Autumn Hills Alzheimer's Special Care Center

    Autumn Hills Alzheimer's Special Care Center

    2.0
    (3 reviews)
    1.4 mi

    Very unprofessional, uncaring establishment. I had an appt with the social worker to fill out paper…read morework for respite care. I showed up and the social worker was a no show. Instead, the receptionist talked to me to say she was there to help me instead but she didn't really know what the social worker and I spoke about and the reason of my visit. She said, "you just want resources" when the reason for my visit was to fill out paperwork. I already have all the literature from a previous visit. After I left, I called the receptionist to tell her that just blowing off an appt with a client is not acceptable, specially since they are in the business of caring and dealing with people under a lot of stress. My voice was stressed and I was upset but I wasn't screaming. She said, I can't scream at her or she'll hang up the phone, then before I can respond she hang up the phone. Where's the compassion and the professionalism that one should expect from an institution like this? I can just imagine how they treat patients staying there who have dementia and can't speak for themselves. One would think that they would treat the family decently at least until the patient is in so one if left to wonder how bad they get after that.

    Please do not take your loved ones here. They are always short staffed and what staff they do have…read morechanges frequently because they do not treat their staff well. Nursing directors here also change frequently. Although they call themselves an Alzheimer's Special Care Facility, they are quick to tell families that they must provide and pay for additional help when your loved one needs additional assistance such as eating, bathing, and just general attention. They are quick to send patients to behavioral hospitals when they feel that they are even remotely out of sorts. Any decent Alzheimer's facility would realize that this is part of the disease and that any changes in environment can have devastating and lasting effects on the patient. If you do decide to consider this facility, please spend an afternoon there and observe. They have also had several deaths due to falls of patients who were not properly supervised, respiratory infections and one from sepsis.

    Bloomington Nursing & Rehab

    Bloomington Nursing & Rehab

    2.5
    (2 reviews)
    2.7 mi

    Bloomington Rehab has a great selection of therapies. I know they work very hard to get our…read moremedicare patients home. The Dietary department makes great meals and always offer me a smile when I visit. Activities always keeps the patients hopping as well. This Small facility may not have everything the larger homes have to offer but it is very home like, quaint and has a feeling of family.

    Bloomington Nursing and Rehabilitation Center is a complete dump. If you do not believe me, take a…read morevisit and be sure to bring your own hand sanitizer. The staff is incredibly rude and unprofessional and I would be surprised if any of them actually have any experience or knowledge in nursing or rehabilitation. The building is in bad shape and looks filthy. Their "so-called" medical equipment includes old hospital beds that you have to turn a pedal in the front to put the patient in a sitting position, battery operated blood pressure devices that you put on the wrist (You can buy them in the pharmacy at your local CVS for about $15-$20) and an oxygen machine that looks like it was purchased at Goodwill. If you have a relative that needs medical care or rehabilitation, you would be better of sitting them in the middle of the street in front of the building then putting them into this nightmare. Again, take a visit and see for yourself. It will make you sick to your stomach that places like Bloomington Nursing and Rehabilitation Center are open for business.

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    Bell Trace - retirement_homes - Updated June 2026

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