We did our research after my husband's first surgery and chose Countryside Meadows. After his…read moresecond surgery there was no question where he would go for recovery and rehab. He went back to Countryside Meadows. The staff, including the administration, the medical personnel and the therapists were professional, attentive and caring. The patient is #1.

Im definitely a hard critic on Nursing Homes after going through several unpleasant experiences…read morewith several facilities... but I honestly believe weve found a facility that works with true patient concern, integrity, and immediate communication. Everso cautiously, because of PTSD from past experiences, I placed my husband in Countryside Meadows for 2 weeks in Respite Care for a much needed break. I based this decision firstly because of the immediate response from the Director, Kathy. She was sympathetic of my concerns, listened attentively and was quick to return my calls for questions. My husband is 2.5 years poststroke with rightside weakness and aphasia. Communication is difficult and always concerning. I can't say enough about the floor nurse, Katie who made over-the-top efforts to make me feel comfortable and who took so much time referencing all my concerns to the rest of the staff. Carley, my husband's Aid even took the time to facetime with me and my husband! The acts of kindness, concern and communication entitles this facility to a 5 star review!

You will need an advocate. They are not good with helping you manage what you will need once you…read moreleave. Track your meds! They sure don't. Take lots of notes.

Please take into more consideration than the appearance, smell, and words from the staff that try…read moreto sell this facility to you. Most aides care, but have not really been trained to do what is really required of them. Some RN nurses will be very vague in relaying info if there might be a "fall" injury. If you ask for more checks on your family resident, you will be told that most likely your family member will be unable to get those checks. They do them, but only every 3-4 hours during the night (when most residents need help in getting up to go to the bathroom, or might feel the need to just get up & walk around). My mom fell during the night & we discovered she probably had been on the floor for maybe an hour or more -- found completely by accident when an aide happened to pass her room. Incident report very vague. There are a select few who show much care, but like any other place some are there because they know how much help is lacking & they are there for an underpaid paycheck. Most aides work another job to supplement their income, so they are already tired & literally fail to be kind or caring to the residents. There was a huge turnover in administration within the 5 months our mom was there. And, we found out that the lead administer was just traded from another long term care facility. (Traded from one set of problems to another set of problems.) I've wondered if the problems at the former facility were ever actually solved. We also came to realize that there were several other falls on this same hall. This makes me wonder if residents were able to be up some, but not really watched because of this false sense of ability. Fall risk should always be a huge concern & not taken for granted -- which I believe is exactly what happened. Our mom had 4 falls in less than 3 weeks & each one was progressively worse. Our mom did not survive getting better after her 4th fall -- she passed in only 20 days. Each day less & less improvement & we watched her slowly pass in greater & greater discomfort. Mom had a good hospice team as well, but they could not be there all the time. Attempting to keep mom "comfortable" during those last 20 days got quite challenging. We were questioned several times by Med Cart staff. We knew what mom could have for her pain management, but still got questioned! There were a couple of times we had to go to a local pharmacy & get the needed med as they did not have on hand, otherwise our mom's pain would have gotten out of control. I'm being honest and forthright in my review. If you feel something could be a "red flag" concern to you for your family member or friend, say something. Report it. You are your family members or friends advocate! We have to be the voice for the voiceless.

My Grandmas cottage is beautiful! And the price is phenomenal compared to other properties. She…read moreloves her new place. Shes been here for a year and has only had 2 small problems that have now been absolved. Her neighbors are great, too! Im happy that shes happy :-)

My daughters mother in law lives here, and she loves it. I highly recommend it!!read more

I had a great experience with Caring Call Connection. I watched one of the care givers with…read moreanother client at the assisted facility my mom lived in. After about a month, I realized my mom needed more one on one care so I asked the care giver for the name of her company. I met with the owner Pattie when she did her assessment of my mom and hired CCC the next day. From that point forward I was able to relax knowing that my mom was in good hands with competent care givers that could assist me with my mom's care. They went above and beyond, especially just prior to my mom's passing. They took care of all of us, not just my mom.

I thought going through a local business would be much better than a "franchise". VERY…read moredisappointing experience. Patti came to our home on 7/23. Very nice! She said they could help & I would get a call from office on Mon 7/29. No call. I called on office on 7/30 & spoke to Sam. I then gave her her 3 dates I was requesting help. She asked if I would need mostly mornings because those are busiest times but they "would make it work". One date I gave I said could be very flexible with time just let me know what works. She said she would pass info onto Patti. I have yet to receive any phone call or follow up. First appointment was for today 8/6. From one nurse to another I guess my expectations were too high! This post would not allow 0 stars.

ive worked here at BBMAL for 6 years now and i absolutely love working here i loved all my patients…read moreover the years every one is so helpful in the offices making sure we have materials to make our work place function smoothly. i will definitely miss everyone when is retire, i would bring my parents to live here if they were still living its a nice place

Just like family! The residents and staff wonderful! Great place to live and to work!read more

This facility is on its 7th Executive Director and roughly its 6th Director of Nursing in 5 years…read more They have never had a true Chef, a great meal, or enough meal servers or aides. The lunch and dinner meals are unimaginative, rarely hot, and well below what you expect in a nice facility like this. Except for 1x/week when the onsite PT leads exercise, there is no one who knows what they are doing, and usually exercise class is from a video. They don't even have a handbook for new residents (or old) for that matter to cover things like "What do I do during a fire alarm?" or "How do I get my laundry done?" Their Indiana Health Department reviews have been bad, and the book with the latest reviews is usually not to be found. Turnover is unbelieveable and it has never improved. They go months without filling key roles, and regional/national management never gets ahead of the problems here.

I was transported from Eskenazi Hospital to this facility for rehabilitation. While both…read moreoccupational therapy and physical therapy teams were great, the rest of my experience did not always meet my expectations. Primarily the food disappointed me because this facility is mainly for assisted living. It was classified as sub acute rehabilitation by my insurance company. They denied me for acute rehabilitation which was my preference as well as my doctors at the hospital. Since the majority of patients here for assisted living, I felt the amount of staff was not high enough to meet the standard needs of the assisted living patients. This facility had a very adequate therapy gym room. The therapy staff were very thorough, helpful and supportive.

Meadow Lakes in wonderful community full of friendly staff and residents. Residents in the assisted…read moreliving and Garden homes are always smiling and having great time!