If you are considering Green House Cottage of Carmel for your loved one, please do yourself a favor…read moreand log on to the Indiana State Department of Health Website and look at the pages devoted to investigating complaints and medical negligence charges filed by both residents and family members. It will tell you how many times that State Investigators have been to the facility, the charges filed and the outcome of their investigation. The information should help you in determining if this is the place where you want your loved one.

My mom has been at the Green House cottages for 6 weeks now and has another 2-4 weeks to go. I…read morehonestly can't say enough good things. The new owner Brian is very hands on and is quick to answer calls and take care of issues. He knows all the residences very well and will sit and chat with my mom. He is very hands on in this facility. The director of nursing has been absolutely wonderful and honest and has give my mom extra attention and care when needed. The care staff is beyond kind and attentive. We had a few bumps in The road early on, but they have made up for it 10fold. They treat my mom like family and love her like their own grandmother. I'm at the facility daily checking in on my mom and so I know exactly what's happening at all times with her care. I know if my mom ever needs long term care, we have no doubt we would come here. My mom's biggest fear was having to come to a "nursing home" and now she's almost sad to have to leave. My heart is literally full with the love, care and attention my mom has received!!

I cannot say enough about this facility, or as we call it, The Country Club. I have had numerous…read moreloved ones in assisted living homes all around the north side of Indy, Carmel, Westfield, and Fishers. This place is a gem - the kindest, warmest, safest, most delicious food, cleanest, attentive, and beautiful. The staff is off the charts great and they think of everything. My mom is a current resident and is so happy that she often asks if she can stay there forever. This is remarkable as she was begging to leave her last two assisted living homes. I cannot think of a single negative except for maybe driving thru traffic at the Fashion Mall to get there.

From the owner: Traditions at Solana - Senior Living at its Finest!read more

My sister, Linda Burnette, has been at this facility for a little over a year now since losing her…read morehusband, who was her constant caregiver and I can't say enough good things about the care she is receiving there. The staff goes above and beyond to care for the residents, are welcoming and handles everything with professionalism and care. I love when I go visit and everyone is so friendly. I can feel it in Linda's attitude. Thank you!

My aunt lived here the last two months of her life. I visited 20 plus memory care facilities this…read morepast winter. Grand Brook was one of the first and I worried my aunt needed more activity and action during the day. I went with a different place and it will be one of the biggest regrets of my entire life. I moved my aunt to Grand Brook at the end of April. I was desperate and just didn't know what to do and not wanting to make another mistake I spend half a day watching activities and lunch. I kind of just popped in after talking to Mark, who works in community relations. He invited me to come check them out. I fell in love. The people at Grand Brook really do care. The front office staff are all hands on when needed. It's what I liked best. I loved that they jumped in and helped whenever needed. I spent a lot of time there and am regretful my aunt didn't get to live long enough to take advantage of the family like feel. The facility had a home like feeling. She had a large room with roommate and there is a living room area where they gather to watch TV. The dining area is right in the kitchen so everyone can see the chef and see and smell the food being prepared. They always made sure my aunt ate something. She needed a lot of help as the days went on. She wasn't there long, but many of the staff really fell in love with my aunt. There were 36 residents, but I feel like they really give a personal touch. They of course can have staffing issues, but I never felt like it was too noticeable. The CNAs work hard and are always friendly. I realized more staff is better, because they all keep each other in check. This wasn't true at our last place. Several of the CNAs cried with me and comforted me when my aunt died. I spend the last two weeks there 12 plus hours a day and so many of the CNAs would pop in to just check on us. We had hospice, but we didn't really seem them as much. When we needed to move Mark and Karletta, the head nurse went out of the way to help me get my aunt moved over as soon as they could. I visited April 19th and my aunt was in her new home April 26th. No one in our entire 6 month journey from her fall and break of her femur helped us like Mark and Karletta. I will be forever grateful for them. I wish we had moved sooner, but I was worried about making another wrong move. My aunt was just getting settled and enjoying her time. I never worried about if she ate or did she get a snack she liked. I knew she was being well cared for at Grand Brook. The facility has 36 residents. 18 on each side. The activities are on one or the other, but the activity director always made sure everyone was involved and helped people back and forth. I liked if my aunt had made friends she could dine on either side. Usually my aunt was so friendly, but she was really struggling with Alzheimer's and some agitation. But as she she got comfortable she became happier. She liked having new friends. The garden and patio area outside is just amazing. They work so hard and making it beautiful! We spend some good times out there. She loved it outside and I was so happy we had that time. My only tiny complaint was the wifi issues. But I noticed my cell phone didn't really work even outside. It's kind of a weird area. My aunt didn't spend much time in her room anyway. She just liked to have her Alexa and tv hooked up and we were going to look into something, but never got that far. I always made something play and so did the CNAs and that was good enough for my aunt. She wasn't as picky about what she watched later. A lot of family and friends came to visit at the end and everyone really liked Grand Brook. My sisters were amazed how nice everyone was. The CNAs at the last place wouldn't talk to us. They also didn't talk to my aunt. But we never had that issue at Grand Brook. They treated my aunt like a person. They treated us like family. I would never hesitate to have a family member live at Grand Brook.

If I'm being honest, there's little I fear more than ending up in some type of facility-based…read moresetting as I get older. I dread the thought. However, as a person with a disability whose last family member only recently passed away I'm aware that at some point I may need another level of care and support. Marquette, a Life Plan retirement community, is one of Central Indiana's better options. I've experienced Marquette in a multitude of ways - from visits to chaplaincy to friends who have lived (and continue to live) here to my own experiences. Marquette is located on Indy's northwest side. It's on a 47-acre wooded campus that offers independent living, assisted living, a health campus, short-term rehab, and memory care. They're getting ready to create a new area called "The Commons" to create a pickleball area (I really need to try that sometime), a lounge, a grilling area and more. As you enter Marquette (which used to be known as both Marquette Manor and Marquette Senior Living), you pass through a monitored gate entrance. I believe it's 24/7 and I've never been here when someone wasn't present. It helps to know the names of the different areas as signage is really geared more toward community than commercial. The different areas are clearly defined. This is a wooded setting with trails, a small lake, and an abundance of parking (though I'll say one deficit is that finding accessible parking if you're not a resident is difficult at times). Services include transportation (shopping, medical, events/outings), valet parking, bi-weekly housekeeping and weekly flat linen, healthcare at the on-campus Lynne O'Day Clinic, maintenance, lawn care, snow removal, emergency call systems, pendants w/GPS tracking, expanded basic cable/internet, all utilities (except phone), and free wifi throughout campus. Assistance in living is extra. Amenities include a variety of dining options in pretty amazing settings. This is a "facility," yet so often I'm amazed at what they've done to make it not feel like one. There's a more formal dining room, casual grill, outdoor dining area, and even a "Township Tavern." Marquette has an athletic center run by the National Institute of Fitness and Sports. There are wellness programs run by two full-time, on-site personal trainers. There's a performing arts center, on-campus BMO Harris banking, a massage studio, guest suites for visitors (and private dining room areas), a woodworking shop, a business center, a chapel (that accommodates different faiths), walking/biking trails, a gift shop, and Marquette is pet friendly (small pets). Marquette, of course, has all the usual stuff - library, billiards, patio space, gardens. I've never had a bad experience here. Employees are well dressed, friendly, helpful, and discreet with personal assistance. They are protective of residents, however, it feels like almost "Disney" in a way. It's like friendly yet very definite. I've gotten the feeling more than once that these employees would kick your a** if you tried to hurt one of their residents. The front desk people are helpful and knowledgeable. The website features a wealth of knowledge about community including strong knowledge about costs (Yes, it's expensive. Every retirement community is but I love that they're open about this kind of information). There are very few retirement settings where I think "I could live here," but Marquette is definitely one where I think "I could live here." I dread the day when I may actually need more help, but if I reach that point I sure hope I can find a place like Marquette to live.

Marquette rehab has excellent front line care but poor medical management for patients who do not…read morehave their own primary care physicians.

My sister has been staying at Wellbrooke for several weeks now as a step-down after a stint in the…read morehospital, and has enjoyed several amazing experiences. She raves about the drives around the cities with a cadre of fun Wellbrooke residents, meeting new and wonderful people, playing bingo and especially winning, having daily faithfilled gatherings and eating really tasty meals. I've noticed that the staff are fabulous, friendly, caring and very attentive to her needs. As I enter the facility daily to visit my sister, I'm greeted routinely by very cheerful residents or gracious front area staff. There is not a day that I don't feel grateful for Wellbrooke's existence and attention to my sister's needs. This is the first time I've had any experience with a rehab institution and I couldn't be happier with the results. You can't go wrong choosing Wellbrooke as a second home for either a short term stay or a longer one if necessary. My sister will be going "home" to my house tomorrow and we will miss some fabulous people who have become very important to us through Ann's rehab stay. God bless Wellbrooke of Carmel.

My 94 year old mother went from Independent living to 5 days at IU North for Congested heart…read morefailure and COVID. It was recommended that she go to rehab. She arrived at Wellbrook by wheelchair accompanied by my husband and I. Upon arriving in room nurse came in. Weight, BP and TB test was done. Family questioned the COVID protocol since nurse was not wearing a mask. The nurse was surprised and left. Half hour- 45 mins went by while she was still in the wheelchair. I went to nursing stations to see what the plan was. We were told that Physical therapy and Occupational therapy would evaluation her in the morning. The nurse was questioned again about the plan for the present day and nursed repeated same answer. There was no orientation to the facility. There was no review of her current or past health. No one asked what her mobility was, her fall risk, her mental status. Her lungs, heart were not listened to. No skin check or check for edema in her legs. Loretta has been evaluation for several years due to incontinence and it has not been able to be controlled. There were several attempts to reach out to the nurse to give the nurse background on Loretta but were met with the same answer. We were told to wait until she was evaluated by PT-OT. Her family helped her out of her wheelchair and into bed. Family helped with her meal. Shortly after her meal she said she needed to go the the bathroom for a Bowel movement. Light was put on but no one came so family helped her. Day 2 there was a question on COVID isolation- We were told in the ER that she tested positive for COVID, so we were counting isolation from that date. After some confusion the Director of Nursing was consulted at he added 5 days to what we thought it should be. When I questioned him he berated me in front of the entire staff. The next day we were able to connect with the Regional Director of Nursing and she came back with a date that was even less then we had hoped. I only met one aid that had a smile and was friendly and she said it was only her 2nd week. Most of the staff breezed in and out of her room without a word and very unfriendly. We couldn't wait to move her out of there. I would HIGHLY recommend you look else where.

My mother was at this facility for 5 years until she moved 2 weeks ago. The current owners bought…read morethe facility in November 2024 and sadly the place is almost unrecognizable. The Executive Director who had been there for 5+ years and who really made it the Caring Place it USED TO BE was fired in January. The chef who was lovely and very talented left as well. The food quality plummeted, the public hallway lighting was dimmed, the staff is no longer acquainted with the residents, the activities diminished, the laundry is lost or forgotten on a regular basis, housekeeping is hit or miss. Local management has no authority and every question or request is met with, "I can't answer that. I'll have to get with corporate." The answers never come. Rent for Mom's last month's stay was paid by ACH in May as normal and then taken from her account AGAIN in June. This was an obvious error, but I fought for 10 days with local and regional management to have the charges reversed. They refused. I finally was able to reverse the charge thru the bank. DO NOT TRUST YOUR LOVED ONES TO GRAND VICTORIAN OF ZIONSVILLE.

New management company started Oct 1, 2024. Turned over management team (Community Director,…read moreDirector of Nursing, and other key positions) in January 2025. As such, the jury is out on whether these changes will be positive.

Our family recently made the difficult decision to remove my mother from Bickford after ongoing…read moreconcerns related to medication administration, hygiene support, communication, and overall consistency of care. Over the course of her stay, we repeatedly documented concerns involving multiple days of missed medications, highly inconsistent medication timing ranging from 4am to 1030am, lack of supervision during medication administration, missed meals, and prolonged hygiene lapses. After requesting a urine screen multiple times over several months, a UTI was ultimately confirmed only after visible blood was observed and outside testing was performed. What was most concerning to us was not a single mistake... we understand caregiving is difficult and emergencies happen. It was the repeated lack of follow-through, lack of communication, and the need for our family to continually monitor and identify issues ourselves. Memory care residents rely heavily on routine, oversight, and consistency. Families should not have to review cameras to confirm whether medications were administered or meals were provided. We truly hoped this placement would work and did not make the decision to leave lightly. In the end, for her health and safety, we felt we had no choice but to move her. No family should have to fight this hard for basic care, communication, and follow-through.

I placed my mom in Bickford as her health needs were increasing. I looked at it thoroughly and…read morewith an elder agency. The manager assured me that he or the assistant manager would be able to be reached at any time day or night. They gave me their cell numbers. There was a care plan in place for mom and the expectations for her care. Those expectations were not met. I was constantly having to be there to make sure she was taken care of. She was given a shower by a man when we were promised that would not happen. After just a couple of months there, she was left one night and not put to bed. She got up on her own and fell and laid there till 7:30 a.m. the next day. No one checked on her all night despite it being in her care plan to do so. She was gurgling when they found her and her oxygen level was down in the 80's. She spent 3 -4 days in the hospital after that. I can't tell you how awful it was to go through this and even worse for my poor mom. We obviously did not have her go back to Bickford. The department of health found them negligent. I had them review this case because I didn't want it to happen to anyone else. These events took place in 2024 just for reference. I was seldom able to get a hold of anyone at night there if I had any concerns. The managers didn't pick up their phones at night. The nurses there are expected to also serve the meals and pick up the phones. I wouldn't recommend Bickford at all. I was given many assurances and I did do my part to research the place. But when it all came down to it, promises were made that weren't kept. They were very slow to answer any concerns. Even after the incident with my mom, I never heard from the managers. They never asked how my mom was or what happened. The one aid that was on duty that night lied about checking on my mom. The department of health confirmed that. Don't put your loved one here.

My Dad has been in Assisted Living at Copper Trace for about 14 months. The care is top notch. He…read moreis safe, comfortable, loves the food and opportunities for activities. He's made several friends, too. All the staff we interact with very frequently are so professional, compassionate, and caring. We feel so blessed to have this facility so close to our home. We visit 3-4 times every week. Highly recommend!

When I came to Copper Trace this morning on what is likely to be my mother's last day in this life…read morebefore going on to the next, Alyssa the nurse told me there was a cart of snacks and drinks for the family in her room. Thank you to Megan, Aisha, Tammy, Jasmine, Michelle, Mandy, Alyssa, and Chad all who took care of my mom for the ten months she was at Copper Trace. May Jesus strengthen you in well doing and bring other employees to help with the work of caring for our loved ones.