My 94 year old mother went from Independent living to 5 days at IU North for Congested heart…read morefailure and COVID. It was recommended that she go to rehab. She arrived at Wellbrook by wheelchair accompanied by my husband and I. Upon arriving in room nurse came in. Weight, BP and TB test was done. Family questioned the COVID protocol since nurse was not wearing a mask. The nurse was surprised and left. Half hour- 45 mins went by while she was still in the wheelchair. I went to nursing stations to see what the plan was. We were told that Physical therapy and Occupational therapy would evaluation her in the morning. The nurse was questioned again about the plan for the present day and nursed repeated same answer. There was no orientation to the facility. There was no review of her current or past health. No one asked what her mobility was, her fall risk, her mental status. Her lungs, heart were not listened to. No skin check or check for edema in her legs. Loretta has been evaluation for several years due to incontinence and it has not been able to be controlled. There were several attempts to reach out to the nurse to give the nurse background on Loretta but were met with the same answer. We were told to wait until she was evaluated by PT-OT. Her family helped her out of her wheelchair and into bed. Family helped with her meal. Shortly after her meal she said she needed to go the the bathroom for a Bowel movement. Light was put on but no one came so family helped her. Day 2 there was a question on COVID isolation- We were told in the ER that she tested positive for COVID, so we were counting isolation from that date. After some confusion the Director of Nursing was consulted at he added 5 days to what we thought it should be. When I questioned him he berated me in front of the entire staff. The next day we were able to connect with the Regional Director of Nursing and she came back with a date that was even less then we had hoped. I only met one aid that had a smile and was friendly and she said it was only her 2nd week. Most of the staff breezed in and out of her room without a word and very unfriendly. We couldn't wait to move her out of there. I would HIGHLY recommend you look else where.

My mom went to Wellbrooke for rehab after leaving the hospital. When I would go visit my mom's…read morebrief, gown and bedding would be soaking wet. I would clean my mom while I was there. I did address this with staff and it still continued. Rehab did the bare minimum with helping my mom get better. After my mom's discharge Wellbrooke sent my mom a $2700.00 dollar bill. My moms insurance stopped payment several days before the date Julie(social services person) told me. I asked her several times "What date will my moms insurance coverage stop" I made sure my mom was discharged by that date but come to find out the date was several days before what I was told. I wouldn't trust this facility.

My grandma has been at CHL for 9 months and the staff is so kind and patient with her. I have seen…read moretremendous improvement in her mobility since they started doing physical therapy with her. She is always so excited to do puzzles since the staff will do them with the residence daily. They play bingo often also and she loves all the prizes she wins! The nurses always tell me how she is doing when I come in to visit and make sure she is ready if we are going out for the day to visit family.

Was very close to a patient that has just passed here. Passed last week and they are rushing us to…read moreget everything out less then a week later. They didn't reach out to the patients daughter when she passed.. she had to hear from a third party. And when the patient had had a bad fall prior to passing the person incharge named Jason insisted on not calling the fire department and handeling it himself which was a mistake and she couldn't get up for over 30 min and ended up getting help anyway from the firefighters. The food sucks, the patient called it a hell hole it was so bad. The laundry always went missing, the nurses take up to an hour to come when you hit the help button even for emergency!!! they are insistence we get their belongings out of her room so they can make more profit for a new patient to come in. She hated every second in this place and I'll do my best to make sure people don't go here. If you care at all for your loved ones don't take them here!!! And rest in peace to my friend always, you didn't deserve this horrid place, the food, the treatment, the rudeness. They were truly horrible To her in her final days. And now that she has passed they are still being horrible and rushing us packing up her stuff. Called that we have 2 days to do so... she just passed. :( My only positive note is that Winnie was truly special to this patient. She was caring, has patience, was kind and always a glimmer of hope for her. The true bright light and glue of this facility.

When I came to Copper Trace this morning on what is likely to be my mother's last day in this life…read morebefore going on to the next, Alyssa the nurse told me there was a cart of snacks and drinks for the family in her room. Thank you to Megan, Aisha, Tammy, Jasmine, Michelle, Mandy, Alyssa, and Chad all who took care of my mom for the ten months she was at Copper Trace. May Jesus strengthen you in well doing and bring other employees to help with the work of caring for our loved ones.

if I could give a minus I would. this place was so horrible! there are a few good employees but…read moremostly not! rather than taking care of patients, the majority of the staff was chatting at the nurses station. it was a nightmare.

I'm impressed. Clean facility and great staff. Access via Pennsylvania, a bit south of Fairfax…read moreManor Drive. Just North of Miejer. There are two major divisions of this facility. Wings A through D, comprise the assisted living part, and are to the *right* after you go in the main entrance. These are apartments with kitchenettes. Wing E, is the rehab or extended care division, and is to the *left* after you go in the main entrance. These are more like hospital rooms, with just a bed, closet-and-drawers, bathroom, TV, etc., and are either private or semi-private, with a nurses station on each floor. I've been a regular visitor and it's kind of what I would expect, though I'm no expert. Nice facilities, nice grounds, friendly staff.

Manor Care at Summer Trace is the worse place for a loved one. They get NEGLECTED. I brought issues…read moreof neglect up to nurses, the director of nursing, the administrator and finally went to the Regional Director of Operations to NO AVAIL. My is still neglected, sits in soiled adult diapers to the point of the most miserable case of diaper rash, really beyond that. She isn't bathed regularly and is left to take her medicine unsupervised and she has dementia. Please look else where for care as you'll not get any at Manor Care. I'm totally disgusted. We're moving out asap!!!

Horrible place to live. For the cost, I expected nothing but the best for elderly friends. What I…read morefound was sad. They want the money, but don't want to provide the care they promise. The nurses and care team are excellent but the administration and leadership is seriously lacking. Look elsewhere.

I've lived here since 2018, first with my dear wife, Carol, then as a widower since 2020. This…read moreplace is great. Its employees really care. The facility is top notch. They're about to expand because we're essentially full.

If I'm being honest, there's little I fear more than ending up in some type of facility-based…read moresetting as I get older. I dread the thought. However, as a person with a disability whose last family member only recently passed away I'm aware that at some point I may need another level of care and support. Marquette, a Life Plan retirement community, is one of Central Indiana's better options. I've experienced Marquette in a multitude of ways - from visits to chaplaincy to friends who have lived (and continue to live) here to my own experiences. Marquette is located on Indy's northwest side. It's on a 47-acre wooded campus that offers independent living, assisted living, a health campus, short-term rehab, and memory care. They're getting ready to create a new area called "The Commons" to create a pickleball area (I really need to try that sometime), a lounge, a grilling area and more. As you enter Marquette (which used to be known as both Marquette Manor and Marquette Senior Living), you pass through a monitored gate entrance. I believe it's 24/7 and I've never been here when someone wasn't present. It helps to know the names of the different areas as signage is really geared more toward community than commercial. The different areas are clearly defined. This is a wooded setting with trails, a small lake, and an abundance of parking (though I'll say one deficit is that finding accessible parking if you're not a resident is difficult at times). Services include transportation (shopping, medical, events/outings), valet parking, bi-weekly housekeeping and weekly flat linen, healthcare at the on-campus Lynne O'Day Clinic, maintenance, lawn care, snow removal, emergency call systems, pendants w/GPS tracking, expanded basic cable/internet, all utilities (except phone), and free wifi throughout campus. Assistance in living is extra. Amenities include a variety of dining options in pretty amazing settings. This is a "facility," yet so often I'm amazed at what they've done to make it not feel like one. There's a more formal dining room, casual grill, outdoor dining area, and even a "Township Tavern." Marquette has an athletic center run by the National Institute of Fitness and Sports. There are wellness programs run by two full-time, on-site personal trainers. There's a performing arts center, on-campus BMO Harris banking, a massage studio, guest suites for visitors (and private dining room areas), a woodworking shop, a business center, a chapel (that accommodates different faiths), walking/biking trails, a gift shop, and Marquette is pet friendly (small pets). Marquette, of course, has all the usual stuff - library, billiards, patio space, gardens. I've never had a bad experience here. Employees are well dressed, friendly, helpful, and discreet with personal assistance. They are protective of residents, however, it feels like almost "Disney" in a way. It's like friendly yet very definite. I've gotten the feeling more than once that these employees would kick your a** if you tried to hurt one of their residents. The front desk people are helpful and knowledgeable. The website features a wealth of knowledge about community including strong knowledge about costs (Yes, it's expensive. Every retirement community is but I love that they're open about this kind of information). There are very few retirement settings where I think "I could live here," but Marquette is definitely one where I think "I could live here." I dread the day when I may actually need more help, but if I reach that point I sure hope I can find a place like Marquette to live.

Marquette rehab has excellent front line care but poor medical management for patients who do not…read morehave their own primary care physicians.