My father was at another facility that we immediately moved from. They were both recommended by the…read moreVA, Please do a walk thru even if time isn't available. We were pleased with his care and the facility. We always want immediate attention but they do their best.

I had a loved one that was sent to this facility temporarily for physical therapy and it was…read morehorrible. For one, they constantly forgot to give her her meals, and for 2 they were mistakingly giving her someone else's meds. A lot of the staff there (not all) seemed like they didn't care about the patients well being and were just there to collect a check and go. The facility also had a horrible smell and the decor was extremely outdated.

Facility is in good condition. It was comfortable living for those in need. The care was fair…read more There were several staff that seemed attentive and caring for our family. The only challenge was clear communication on process of admission and discharge.

Medical staff, nursing, PT and OT were generally top notch. Did have a clunker every now and then…read moreon weekends, especially at night. They appeared to be agency nurses, not staff nurses. Low rating applies to operations outside of medical staff. Room cleaning only happened when it was requested. No fault of cleaning personnel, they were severely short staffed. Food was decent but getting the order correct happened about 50% of the time. Procurement failed to order correct products, such as briefs that fit. Thank god for Amazon. At home medical equipment was not ordered in time for discharge, caused additional expense and a bad experience. Overall the health related goals were met and went home improved, so if you can deal with the other stuff, might be a good fit.

We have a relative staying here getting rehab. The care she receives is excellent and the staff is…read morevery friendly and helpful. This is a very nice facility and has everything one would need for rehabilitation.

My father broke his hip and was is need of more physical therapy than the hospital could supply…read more We heard good things about Greenwood Village South's rehab facility. I called 2 days in a row and left a detailed message with admissions, specifically Megan, the second day, asking for someone to call me back. I had spoke with a very nice person in the rehab center who said she was in a 1 hour meeting and would be out at 10am. SILENCE again. Very disappointed with the customer service, hopefully this is NOT indicative of their patient care. I did call several rehab centers on the southside of Indy and everyone of them called me back within 2 hours! My dad easily found a nice place and we are all happy.

Excellent professional Director Patrick Burnsdall and trained Staff…read more I recovered from being paralyzed twice over a year to recover. Jehovah our God gives us strength beyond our own understanding. I will appreciate move arrangements as soon as possible. Because of Bacteria exposure and theft of personal Identity and belongings,/ they stole my email and my computer. Thank! Lucille Bryant move arrangements requested Send message

My mother was put in the facility several months ago I have had nothing but issues with them since…read morethis has started. I even had to call the police during the coronavirus. They hadn't first given my mom a shower in over 2 1/2 months. Forgot to feed her at lunch several times. Someone needs to help her in and out of the bed to her wheel and she calls for a nurse and no one responds to her calls she could be waiting several hours to get in bed. They don't help her to the bathroom they lay her in bed and expect her to do her business but then no one comes in to take her off for several hours either. This is NOT a place to take anyone you love trust me on that.

I have placed several clients in Prairie Lakes for Rehab for several reasons. They have fantastic…read moretherapy that are the same therpist that get to know the resident and help push the resident to get them back home faster. The nursing team is very stable with the same team daily, so they get to know their patient very well a know their needs and likes. The most important things in a rehab building is Staffing and Therapy, Prairie Lakes has both. The Executive Director Holly is very involved in the facility with Nursing, Rehab, Assisted Living and a beautiful Memory Care. The building physician is Dr Tetrick, he has been with the building since it opened, he see's every patient himself and he has James a very experienced NP. Just a well oiled building! Call Kelly Ponsler and take a tour, you won't be sorry!

THIS COMPANY IS AWFUL! If you hate your family member go ahead and send them here! I had my mom…read moreadmitted last month and the only thing she received from this company was a BEDSORE! The "manager" Kristen Dyke was extremely unprofessional and so rude. It felt as if she was only in it for the money. My mom's call light was always on when I came by (which was everyday) and she was always wet! If i could rate this zero stars I would!

My mom was well taken care of and the staff was very helpful and made her stay more comfortable.read more

This is a wonderful facility that takes care of long term health needs and also helps in the…read morerehabilitation and physical therapy for this in need, after an accident, extenuating surgery, or other reason for rehab. The staff, for the most part, seem to love not only working here but they also live what they do. This shows in how they care for their guests and the facility. The people I have visited have told of the good care and help they have received while being here. Thank you for taking care of our people.

Hospice care. Overall my experiences were positive. I would recommend dishes go immediately into…read morethe dish warmer in order to ensure a hot meal. Claire, my aide, was caring and professional. She took great care of me. Tara Tull was an additional bright light during my time. She is professional, friendly, and informed. If I had questions or issues she worked fast and hard to get my issues resolved and questions answered. As I transition from Hospice to Palliative care she contInues to support me. She always takes the extra step to ensure every issue is resolved.

On behalf our family, I would like to give my strongest recommendation to the whole Riverwalk…read moreVillage (RW) Rehabilitation & Skilled Nursing center for the expert and compassionate care my father recently received. Our father had fallen and fractured a hip and was admitted to another rehabilitation center where he did not do well. Sadly, did pass away even after amazing & compassionate care at Riverwalk Village (RW). The facilities are not necessarily top end and are a touch aged, but are very clean, orderly and well maintained. What really differentiated the care he received was the positive patient (&family) centered approach the whole staff maintains. Even after falling into a coma I witnessed staff still addressing my Dad by his name and speaking tenderly with him to check vitals and the like. The staff also did an amazing job of pivoting to a hospice care model with little time to plan and included outreach to a Catholic priest for anointing of the sick/last rights services. RW was recommended to us by our father's care team at his acute care hospital for their top notch wound care. From what we experienced and witnessed, I would highly recommend the facility. A special thanks to the following team members who made such a special impact our father's last days and made the family grieving process bearable. Brian McKamie- Executive Director Alli King- Admissions/Marketing Director Sarah-Registered Dietician Bryndi- Social Services Nurses: Lori & Amy Aide: Dee

What an amazing staff- I can't say enough about how kind they were during such a hard time for my…read morefamily. The facility was clean, comfortable, and well maintained. The staff was just incredible- I don't even know where to begin! Everyone was so kind and patient. They explained everything, and made the process as comfortable as possible. I will always remember their kindness. I know that my mom was well taken care of in her final days. I couldn't have asked for a better scenario during those difficult days.

Let's be honest. Nobody wants to "need" a hospice. It means that you're dealing with end-of-life…read moreissues. In most cases, this will be for yourself or for a loved one. In my case, my father had been admitted to Hendricks Regional Health and was in ICU when we began to realize that serious decisions needed to be made. As his only surviving immediate relative, I was tasked with these decisions while also acknowledging that he was still coherent enough to participate and we'd also previously had discussions pertaining to this. My father wanted to die in his own home. This was a difficult task because hospice requires someone living with the person 24/7 as a sort of primary caregiver. Hospice is a support unless, of course, you actually go into a facility setting. My nephew had been staying with my father, primarily because he needed support himself. However, he'd been keeping a closer eye on my father and was there when he went into a health crisis. The decision was made to try to honor my father's wishes - my nephew would stay in the home and I would provide logistical, financial, and physical support. Despite living about two hours from my father's Putnam County home, we were going to try. Life's Journey came as one of the recommended options from Hendricks. They had a document indicating many of the options. It was clear that the social worker was quite familiar - pretty reasonable since Life's Journey is actually Avon-based. We contacted them - they couldn't come out that night (they usually do) as the intake person was ill, however, we made an appointment and intake came as scheduled. Kudos to Terri for being a strong presence and representative for Life's Journey. We discussed a myriad of issues. Once the decision is made for hospice, it moves quickly. You go from medicating to cure to medicating to comfort. The hospital really becomes irrelevant as major interventions are no longer appropriate. My father was discharged by home with ambulance transport. That same day, a nurse visited the home for a long (about three hours) appointment. I believe her name was Becky - she was amazing with my nephew, a 24-year-old with little caregiving history. He really took to it. We didn't know what to expect. Some said he may not make it to my scheduled appointment with a lawyer a little over a month later. Some said 3-6 months. Hospice starts off with typically 2 nursing and 2 health aide appointments weekly along with chaplaincy support as needed. It increases as one's health declines. Life's Journey offers home hospice, facility-based hospice (in Avon), and palliative care. In some ways, doing a Yelp review is weird. It's hard being "happy" or "unhappy" with care. Generally, I was pleased. Little things bothered me - an aide who no called/no showed twice, a chaplain who never visited despite having been requested to do so, and a last conversation that, if as reported, bugs me. My father ended up passing in a little over two weeks. The nurses were for the most part amazing, the health aide fine when she showed up, and I appreciated that the bereavement director visited my nephew after my father's death (upon my request). We received a lovely gift, a lantern representing light, after my father's death (it went to the funeral home - ironically, arriving late. Somewhat humorously, the batteries died in three days - I started calling them hospice batteries). When my father started his serious decline, Life's Journey responded quickly. A nurse was in the house within a couple hours and agreed that he was declining. They increased his visits, however, it would only be 48 hours later and he would pass. This was a good experience that fell a bit shy of what I'd hoped. For the most part, I'm very grateful as it allowed my father the dignity of death in his home while staying comfortable and being supported. Little touches could have improved the process greatly, however, this was a good experience at one of the hardest times of my life. I would be more inclined to recommend for those in the Hendricks County area - I'm a little less inclined for those in surrounding counties and especially the rural ones as I think that impacted presence. Overall, I'm pleased and grateful. With a few tweaks, this could have been an exemplary experience.