Beautiful facility with caring staff! They accept the Medicaid waiver and private pay. Great place…read morefor those that need assistance.

My father was a resident at UH for about 16 months. Their severe lack of care and dedication to…read moreproviding quality elder care was on display weekly. The negligence was across the board from Aids, Nurses, Director of Nursing and the Director of the Facility himself. A few amazing Aids, Nurses and a wonderful PT Therapist could not overcome the daily concern of care. We constantly tried to get change through their internal grievance process, their internal Social Services Department and finally a complaint with the Indiana Department of Health. Our case was extensively documented with dates, circumstances and names. The State closed our case for "Unsubstantiated" claims. What a farce! They require a complaint to be substantiated by the very people you are accusing of the problems. Therefore, the governing body put in place to protect our elder, could not help my family because no one at the facility had the decency to admit to our claims. We have moved Dad, he is a different person. His personality has come back, he's in his wheelchair dressed nicely, the blinds are open and he's laughing and talking again! A complete 360 change! A blessing for us, but what about the other residents at UH that don't have advocates or the ability to move to another facility - we worry about them. We tried to voice concerns on a bigger level for all to hear and got no where.

During my stay at University Heights, the nursing staff, the aides, the doctors, the OT and PT…read morestaff, and the administrative staff were amazing. My needs were met and I did not have any issues. I was there recovering from a broken back. Great care was given to help me learn how to move properly to prevent any further damage to my spine. Once the pain specialist helped me get to the lowest dose to manage the pain as well as giving me steroid injections, my ability to move and do more jumped by leaps and bounds. This made the jobs of the OT and PT staff go more smoothly working with me. The nurses and aides were incredibly compassionate and gentle in their care of me. It was wonderful seeing how serious they took their job in caring for me and the other residents. The administrative staff checked in every couple few days to see if I needed anything beyond what the others were doing. Things like books to read or coloring books to occupy my spare time. Even the occasional snack! I would definitely use University Heights again if the need ever arose. Delana Gifford

Terrible place and people running it. Very rude and dishonest…read more We had to move mom after less than a month due to neglect and abuse. We brought in outside caregivers to help while we went thru this. Our outside caregivers were incredulous about the lack of care and concern. Too many complaints to even list.

As a resident here the black mold in the dining room wall is a major concern for me. The ED failed…read moreto have these walls replaced because she didn't want to spend the money. (as an incentive from corporate she gets a bonus if she comes up under budget) A major health concern especially for a place that calls itself a healthcare facility!!! Do not move your loved one here!!!!!

My brother was a resident at Bethany Village I had 3 issues with this nursing facility.One..I found…read moremy brother soaked in urine from his waist down When I pulled his cover back he was soaked and the smell was awful.Two I found my brother hanging out of his bed. If he had moved a inch he would have been on the floor .Three two days before my brother passed they got him up put him in a wheel chair pushed him to a activity room and left him.All this because they were moving him to another room and the room was not ready.I was so mad.That place is a 3 ring circus.The management doesn't want to respond in a timely matter when it comes to family concerns.I saw a resident at the nurses station saying his toilet was backed up The nurse ignored him and sent him away.Dont put your loved ones in the facility.Its a mess

Cleaning F - in patients rooms Urine on the floor of…read morebathrooms constantly Dust on floors and dressers Food on floors Waiting on care for my family member needs 35 minutes plus Attitude from nurses asking for care Yelling at clients and slamming and hitting the door is unacceptable care Having a dr only one a month when patients care changes and can't see a dr is detrimental to the patient's health Facility is short staffed and overall over worked, with some laziness workers who have no heart to care for others F - care 7/20/2024 If you have family here, it's extremely important to visit them daily and speak up!!!!

This place is terrible At first everything was fine, the…read morefacility is really nice and updated. Some of the staff is really rude and seem inconvenienced by taking care of my family member that has been there for 2 weeks give or take. I asked for his diaper to be changed because he smelled and was filthy. He obviously hadn't been bathed in more than a few days. The nurse was very rude and was talking badly about my family and I for asking her to change him. Another nurse even smarter off to my 15 year old child. It was such a stressful situation we had to leave the facility. Now looking for a new place to take my dad. I wouldn't recommend this place to anyone. Staff is super rude and have terrible mouths and attitudes.

PATTY HOOD was released to her home yesterday 7/31/2020. She is missing all rings, 3, that were on…read moreher right hand 2 weeks ago, 7/17/2020. I am NOT HAPPY about this. She was in homestead healthcare.