"If you have to come be in a rehab. Come to Hamilton Trace." -my mom…read more She's been there longer than she would've liked, but the staff has been very good to her. As a visitor, I can say that the best part is that it doesn't have that nursing home or hospital smell.

Excellent care! Staff is respectful and caring. The therapists are amazing! The experience…read moreexceeded our expectations.

We have a relative staying here getting rehab. The care she receives is excellent and the staff is…read morevery friendly and helpful. This is a very nice facility and has everything one would need for rehabilitation.

My father broke his hip and was is need of more physical therapy than the hospital could supply…read more We heard good things about Greenwood Village South's rehab facility. I called 2 days in a row and left a detailed message with admissions, specifically Megan, the second day, asking for someone to call me back. I had spoke with a very nice person in the rehab center who said she was in a 1 hour meeting and would be out at 10am. SILENCE again. Very disappointed with the customer service, hopefully this is NOT indicative of their patient care. I did call several rehab centers on the southside of Indy and everyone of them called me back within 2 hours! My dad easily found a nice place and we are all happy.

My father was at another facility that we immediately moved from. They were both recommended by the…read moreVA, Please do a walk thru even if time isn't available. We were pleased with his care and the facility. We always want immediate attention but they do their best.

I had a loved one that was sent to this facility temporarily for physical therapy and it was…read morehorrible. For one, they constantly forgot to give her her meals, and for 2 they were mistakingly giving her someone else's meds. A lot of the staff there (not all) seemed like they didn't care about the patients well being and were just there to collect a check and go. The facility also had a horrible smell and the decor was extremely outdated.

Excellent professional Director Patrick Burnsdall and trained Staff…read more I recovered from being paralyzed twice over a year to recover. Jehovah our God gives us strength beyond our own understanding. I will appreciate move arrangements as soon as possible. Because of Bacteria exposure and theft of personal Identity and belongings,/ they stole my email and my computer. Thank! Lucille Bryant move arrangements requested Send message

My mother was put in the facility several months ago I have had nothing but issues with them since…read morethis has started. I even had to call the police during the coronavirus. They hadn't first given my mom a shower in over 2 1/2 months. Forgot to feed her at lunch several times. Someone needs to help her in and out of the bed to her wheel and she calls for a nurse and no one responds to her calls she could be waiting several hours to get in bed. They don't help her to the bathroom they lay her in bed and expect her to do her business but then no one comes in to take her off for several hours either. This is NOT a place to take anyone you love trust me on that.

First time ever calling Maintenance they come into my apartment and take half of my water heater…read moreapart then tells me we'll get you fixed and did not come back until about 3 to 5 hours later. I left to go shopping at Walmart. I come back to my apartment and they used all of my clean towels that were hanging up and drying. They used it to clean up their mess from the water heater. My bathtub was clean and they left dirt in my bathtub where you wash yourself. They tracked dirt all through my apartment and salt due to the weather that we have been having. I do not recommend this corporation to anybody you people have just lost a tenant and probably will lose more. Buckner properties would be ashamed. If ANYBODY lives in the Cookeville TN area looking for apartments or houses or even a condo I would call and recommend BUCKNER PROPERTIES!!!! Ask to speak to Mike very nice guy.

My dad was here for rehab…read more The place looks secure. It isn't. Anyone can drive and/or walk in at any time of day and no one will question why you are there. Many unlocked doors at all hours. The "security gate" is rarely attended, and even then they do not check incoming or outgoing traffic. The staff, although friendly and tries their best, is not adequate for the sheer number of temporary and permanent residents. They also lack basic resources, like working equipment, much less modern equipment. The amenities are terrible. No wi-fi. I realize many of your patients are older, but a great deal of them are into technology and would love to use their laptops for their own entertainment. I tried to find a cart (or luggage cart) to haul some stuff to my dad while he was here (a stereo and DVD player and storage) but nothing like that is to be found. Really??? In a place where people stay and are moving in and out all of the time, similar to a hotel, you have no way to help your patients feel more at home?!?!? Ridiculous. The food, although meeting nutritional guidelines, is quite bland and mediocre. Finally, the complex itself is an endless maze of nothing making sense. Their is no central check in, so good luck finding who you are looking for. I've been trying to not write this, since their is a chance of my dad going back, but we will pick a different rehab facility next time.

Facility is in good condition. It was comfortable living for those in need. The care was fair…read more There were several staff that seemed attentive and caring for our family. The only challenge was clear communication on process of admission and discharge.

Medical staff, nursing, PT and OT were generally top notch. Did have a clunker every now and then…read moreon weekends, especially at night. They appeared to be agency nurses, not staff nurses. Low rating applies to operations outside of medical staff. Room cleaning only happened when it was requested. No fault of cleaning personnel, they were severely short staffed. Food was decent but getting the order correct happened about 50% of the time. Procurement failed to order correct products, such as briefs that fit. Thank god for Amazon. At home medical equipment was not ordered in time for discharge, caused additional expense and a bad experience. Overall the health related goals were met and went home improved, so if you can deal with the other stuff, might be a good fit.

Amazing staff! They truly care for and about our mom. They work with her to get her involved in…read moreactivities and accommodate her needs well. Such great peace of mind knowing she enjoys where she's living, she enjoys interacting with the other seniors and she is well cared for. Such a blessing!!

My mother received compassionate care and outstanding service from the team. The facility itself…read morewas top-notch as well. Of special note were the following staff: * Sydney Foxworthy of Social Services * Mae of Physical Therapy * Stephanie of Speech Therapy * Audrey of front desk reception * "Q" attendant from the rehab nursing area * Theresa of the rehab nursing area