My mother in law hired Visiting Angels to take her to the grocery. She is 92 years old and in good shape for her age. However, she walks with a cane and can become confused and unsteady in crowded situations. She was picked up on the Tuesday before Thanksgiving by a Visiting Angle in a truck. It was pouring rain. My mom in law is not good with stairs or even curbs. This woman comes in a truck. The first obstacle On the way to the store she starts to tell my mother in law how awful she feels, that her back and legs are really hurting and she doesn't know how she will make it through the store. Mom, being a sweet lady, says "it's ok, I can go alone". And this woman lets her. Long story short, she was able to get everything she needed but was very tired and a bit confused by the time she got to check out. She told me that she felt scared She managed to get everything on the checkout belt but could not sack her groceries. Finally, the cashier helped her and she went out to be picked up by the Visiting Angel. This woman took her home and did (at least) take her groceries into the house for. Of course, because it was still pouring and she drove a truck, all of the bags were full of water and everything was soaking wet. For this 'service' she was charged $50. Being the kind of human that she is, she forbids us to actually call Visiting Angles in Bloomington, IN and demand an explanation and her $$ back. So I can tell my story here. Obviously we will not be using this service again, but hopefully, this review will be seen and this organization will keep this from happening to someone else. This story could have had a much worse ending. read more