I have been to a few urgent care offices and family doctor offices in Bloomington since I moved…read morehere 8 years ago. Just last year I found a family doctor I thought was amazing but she just stepped down so I found myself looking again. I ended up at Well Now today on the recommendation of my wife who was shocked at how friendly and competent the staff was four months ago. My experience today was the same. Every single person there was friendly from front office to nurse to nurse practitioner. My issue was solved and then they set me up with instructions on what to do going forward and sent my prescription to my regular pharmacy. I would give them all a raise if I could, but the least I can do is make sure to leave a review and say thank you everyone. At a moment in time where medical professionals are hard to find and often overworked and frustrated, this crew refuses to be jaded and is still on their A-game. God bless you all.

Paid 200 dollars for a drug test and it took them weeks to send out results, plus when they did,…read morethey repeatedly sent out the wrong information so my employer can't even access it. Happened not once but three times in a row. Then be prepared to be placed on hold for an hour the minute you try contacting them with no answer.

I came to the east side and was told there was an hour wait. I was told to drive across town to…read morethe new location on the west side where there was zero wait time. I did. There was a full waiting room on the west side and a line backed up to the door. They were advising people to drive to the east side. People were really upset as they'd all driven from the east location to the west upon front office staff advising they do so. I was sick enough that after being told they had over an hour wait at the west side I drove home and did a virtual visit which is exactly what I'll do next time I'm sick. This was a super frustrating situation because the offices were not communicating with each other, but both telling people to go to the opposite location.

Updating my review, specifically for Rita Burkholder NP's office and the online "patient portal"…read morewhich is supposedly how your provider communicates with you. IMA Landmark is now part of IU Health. I have always had good experiences with IU Health. Unfortunately, this has not been the case with Rita's office. I had a test run at the end of February. The results were sent to Rita's office within 24 hours. It took a week for them to get the results to me and only after I called the office, was on hold for ten minutes and then had to have Rita's nurse call me back. I had checked the patient portal multiple times and they had the test listed but no results so that was when I decided to call her office. I asked her nurse if it normally takes a week to get test results and she got defensive. I wasn't blaming her or anyone, I just wanted to know if it is normal to wait a week for test results. I also asked her if the results of the test would be put on the patient portal and she said they would be. The actual results of the test (the numbers) are STILL not on the patient portal. So, while I received a diagnosis (very bluntly delivered over the phone from Rita's nurse) , I have no idea of what the actual results of the test are. Called again today, this time on hold for about five minutes. Had to leave a voicemail for Rita. Hopefully the results of the test will be put up on the patient portal which is supposed to be how we can see our test results, communicate with our doctors and take an active role in our healthcare. Very disappointed in the level of communication with my healthcare provider and the total uselessness of the patient portal. Hoping this improves but definitely considering finding another provider.

I had to get some blood work done for for one of my doctors back on the east coast. I was afraid I…read moremight have difficulty if the doctor submitting the lab work was not a part of IU Health. I went to Ima which is located in the same building as my local physician. They confirmed over the phone that I would be able to have my blood drawn there and the tests would be sent to my physician, not being a part of IU Health was not an issue for them. The woman at the front desk was very pleasant, took my information and after a short wait I was directed into the back room with a phlebotomist. All the staff was very friendly and the visit was quick and painless. I went back a few days later to get a printed out copy for my own records and to share with my local doctor. Again the staff was very nice, the wait was quick and I was on my way with my results.

The staff is amazing! I have a needle phobia and they went above and beyond to make me feel…read morecomfortable and at ease! I won't go anywhere else for my blood work again.

Dr Ghosh whom is a nice enough man doesn't believe in Crohn's Disease, Celiac's, or other permanent…read moregastroenterology conditions. If you see him at age 18, he will take you off all Crohn's medications until you almost die from passing and vomiting blood. Coming back to Indiana he still doesn't believe Crohn's Disease is real.

I'd like to thank Dr. Chang and Dr. Ghosh at IMA Associates for being such wonderful doctors. They…read moretruly care about helping people feel better. I dealt with a problem for two years; it was the most miserable and frustrating years of my life until these two doctors cared enough to get to the bottom of the problem and made the necessary referral for me. Dr. Chang and Dr. Ghosh are both very kind, understanding and patient. I had abdominal rectal prolapse surgery on 11/12/09 at Kendrick Regional Center and it couldn't have gone any better. I was terrified about being put out and having this surgery, but these two doctors encouraged me, were very positive, continued to advise and help me until I had the surgery. Dr. Johansen and Dr. Maun performed my surgery and did an exceptional and outstanding job. I'm doing great and I can't say enough good things about Dr. Ghosh and Dr. Chang. They have both been amazing and given me exceptional treatment. Dr. Ghosh and Dr. Chang at IMA Associates truly display the highest qualities of a wonderful and caring doctor. I would rate these two doctors above and beyond five stars. I'm very grateful to have them as my doctors and give them my sincere thanks and greatest appreciation. Susie F.

I live in South Carolina and after a stroke and the loss of my job and insurance had to go to VIM…read more I have to say that the clinic that I went to several times FAR exceeded my expectations! I have been in health care all of my life and I received the utmost care, respect and treatmet that I have seen anywhere! Every person on staff were so very professional and courteous, worked in a timely manner and should receive something for their astounding work. In fact I got an application to volunteer since I have been released to go back to work and I would not only like to "give back" but I enjoyed the staff so much and the fact that healthcare is what I know best I'm going to volunteer there. Kudos to VIM and their staff. I only have the absolute BEST to say about them!

If you're health problem is pain-related, mental, or female related, these people will…read moreautomatically assume you want drugs and completely ignore your concerns. I had SEVERE pain and bleeding that kept me out of work for a year before they finally sent me to a specialist, who did the surgery I needed a week later. 4 days into my 6 week recovery, they VIM tells me they don't prescribe pain meds anymore. (Which was a lie because I just heard a guy in the waiting room bragging about how he finally has a pain patch for his back pain. Meanwhile I can barely sit up.). I ended up not healing right and having to have a second procedure to address internal bleeding. It feels very much like most of the people are forced to volunteer there. Just be prepared to be given a hard time because you're poor. If you have to go there, I pray that it isn't for very long.

Dr. Crooke is an excellent doctor. He is very knowledgeable, professional, and respectful. He makes…read morethe office visit the least awkward aspossible. The office is set up where his wife, Claire, assists as his 'head nurse'? She is very helpful and works to accommodate whatever you need. They have very friendly office staff. Its a small practice so everyone is familiar with each other, so everything seems to run flawlessly. The nurses are friendly and just as sweet as can be.

So far it's pretty depressing in here. Definitely not what I expected after reading the review and…read moredoesn't make me comfortable for my apt. Especially one as personal as this. And I just overheard the the boyfriend of the couple next to me (who is VERY pregnant) tell the girlfriend she burnt him with her cigarette. Great. Wham bam thank you mam. That's how I felt with the Dr. He didn't even listen to my symptoms and was surprised to hear them at the end of the apt. He simply read what he thought was important off my chart. I got the feeling he deals with lower income folks who maybe don't really pay attention to him so why should he listen to them. I was super disappointed with my visit. Definitely won't be going back.