I have been to a few urgent care offices and family doctor offices in Bloomington since I moved here 8 years ago. Just last year I found a family doctor I thought was amazing but she just stepped down so I found myself looking again. I ended up at Well Now today on the recommendation of my wife who was shocked at how friendly and competent the staff was four months ago. My experience today was the same. Every single person there was friendly from front office to nurse to nurse practitioner. My issue was solved and then they set me up with instructions on what to do going forward and sent my prescription to my regular pharmacy. I would give them all a raise if I could, but the least I can do is make sure to leave a review and say thank you everyone. At a moment in time where medical professionals are hard to find and often overworked and frustrated, this crew refuses to be jaded and is still on their A-game. God bless you all. read more

Paid 200 dollars for a drug test and it took them weeks to send out results, plus when they did, they repeatedly sent out the wrong information so my employer can't even access it. Happened not once but three times in a row. Then be prepared to be placed on hold for an hour the minute you try contacting them with no answer. read more

Wish I had read the reviews online before coming here. DO NOT use this company. BIGGEST rip off I've ever seen. Charged me over $400 for an office visit. I should have gone to Minute Clinic which is about 1/4 of the price. read more

I drove an hour to get my daughter (who had a broken clavicle) to this clinic because the website said the clinic had x-ray capability. I could not call ahead because I wanted to be there when they opened. Thankfully the person at the front desk told me --before I registered-- that they did not have a tech to run the machine and could no longer do x-rays. Please update the website. read more

Scheduled an "appointment" online only to discover that I would still have to wait an hour for a "telecart" appointment, wherein a doctor would Zoom in to evaluate rather than seeing someone in person. Don't waste your time on this place read more

I couldn't recommend not going here more. I'm really not one to write reviews but this needs one. I went in for a lump on my head, it took over 3 hours just for the doctor to take literally 20 seconds to look at me and say everything was fine. It felt very much rushed and I didn't feel listened to in the slightest. The nurses were sitting in the station playing loud music the whole time. Not very respectful for those who may be sick or in pain. Paid $175 to wait for 3 hours and talk to a doctor for less than a minute. I even filled out the forms online in advance in hopes it would be a quicker process. Do not come here, especially if your reason to come in is more severe. read more

I paid 175 to be told to just heat compress and elevate. I explained I'm from out of state so I don't have the insurance to pay for me to find a podiatrist but they still recommended for me to find one asap. Well I can't do that. So I'm out money I could have used somewhere else. Receptionist and everyone else was nice and wonderful. read more

The only reason I would even consider giving one star is because of the nurse practitioner Lindsey. She's great. Listens to what's going on and definitely helps. The male nurse practitioner however, is not so great. He's a joke. Definitely don't recommend going there and wasting your money if he is the one working. read more

Time management. Our PHYSICAL EXAM took 3 HOURS. This is terrible service. During our wait in the waiting room, the front desk woman did not check us in correctly and cause our wait to take so much longer. Preparation from the doctor took about 45 mins to make it to our room. read more

Had to go for a basic test- one that I have taken several times at other urgent cares or medical centers that take 4 minutes max. Was in the waiting room for around an hour and honestly only got called back because I asked several times how the wait was looking. I understand the medical systems are overrun and many of the individuals working are outworked but on this day there were about 2 others in the waiting room. As a college student, I don't really have the time to wait for 3 hours for a routine test. Would have just waited to go home and take it if I had the time. read more

Don't bother making an appointment. You'll still have to wait 2 hours just like the people who don't make appointments.

I would give this place 0 stars if possible. The front desk workers were unprofessional and rude. We were tested for things we did not ask for and were later charged hundreds of dollars for those tests. My visit was to be charged to insurance but the front desk person typed my information in wrong and a year later I get mail saying I'm sent to collections for hundreds of dollars that should have been billed to insurance. It's nearly 1.5 years later after being told all was billed to insurance and covered, I get ANOTHER letter from a different collections agency asking for more money if "debt" to this clinic. They still can't get my insurance correct. Do not waste your time or money at this place. Overpriced and SLOW. read more

went to the urgent care walk in clinic in Martinsville yesterday. barely talk to the NP with zero explanation after xrays. I have a ucl tear and was referred to ortho. which is fine but received no instructions on what to do or what not to do. had to ask if I needed restriction or could work. the lady at the front desk was not nice and seemed to careless. the nurses where great read more

I went into the Bloomington on Franklin road . On 6/5/25 , I was diagnosed with a UTI , was given no antibiotic to treat , only a OTC pain reliever option and a tiny dose of clindamycin. They insisted on asking me personal sexual questions after I had tested positive for UTI . Saying I needed testing and a pelvic for STIs , all NP seemed concerned about was my alleged sexual proclivities. I have a Wonderful primary , and gynecologist and stay up on my health . The nurse was female . No chair side manner , the assistant gave me a Covid test up my nose when the nurse asked her to get vaginal swabs ready , didn't apologize. It was a mess from start to finish and I left In pain And feeling judged . Never experienced this type of treatment in my life . Totally unprofessional. Was able to get bactrim after another video call with an NP who said I needed to be on an antibiotic for 7 days and couldn't make sense of why they did what they did and dropped the ball . The staff after I went back in to tell them their mistake were dismissive , confused and not talking (obviously) . Trying to gaslight me into believing I received the right treatment for my UTI . Another nurse gave me the correct med from a virtual visit . Do not take someone you care about here ! Or yourself . Now I'm thankful after getting the antibiotic regimen, starting to feel better , but never again . A total mess. A simple UTI . The Nurse asked if I did Anal sex . I could make this review a mile long ., I have had UTIs in the past and always received an antibiotic regimen. Funny how my symptoms improved after I was seen by another NP and prescribed antibiotics for a UTI after looking at my test results . DO NOT RECOMMEND.! read more

Horrible walk-in clinic. They really work on appointments only. If you walk-in it is a four hour wait. It took waiting in the waiting room for a half hour to register for them to tell me that. While I was waiting to register they were busy answering the phone setting appointments. Then when I got called up to register they had filled all of the days appointments and all the the following mornings appointments. Terrible process and a terrible way to treat people who walk-in v's those who call in. read more

I have never had a wait. All staff were very pleasant. I seem to only get painful ear infections on weekends when my primary is unavailable. *shrugs Definitely recommend! read more

Do not bother going unless you want to spend money for out of network cost only to be told that you have a virus and it has to run it's course. He made an appointment with his regular doctor because he got so bad and they gave him the medicine that he SHOULD have gotten from WellNow Urgent Care Clinic and he is on his way to getting better. This place is a joke. Do not go to the Bloomington location. And if you call them, they do not answer the phone. This is the worst place I have ever seen in my life. My husband said when he asked for medication they said no. I do not think he got the care that he should have at this facility at all and wasted our money. I was hoping this was actually a good place to go but I was wrong. read more

Have had a persistent ear infection issue for a couple weeks now, and after deciding to go back to urgent care, I chose to give these folks a shot now that it's under a different brand. This place was the worst when it was MedExpress, but is anything but now! I was able to secure a time online to come in, and once I was there I was registered, in a room, seen by a great provider, and on the road to pick up my meds in a half hour. Each step was easy and everyone was incredibly friendly and knowledgeable. I'll definitely be back the next time I need urgent care! read more

I would like to convey to those that would read this the courtesy and prompt service given me today. I usually go to the VA for my needs but on a Saturday the VA referred me here. I Was treated thoroughly, and respectfully and would recommend this location...absolutely. Perhaps my NP has saved my life. Extremely grateful they partner with the VA. read more

OMGGGGG I love this place. They really took care of me. Im from out of town and was concerned about my blood pressure all of a sudden becoming a problem and they did everything to ensure me that my health is great and I have nothing to worry about. Ive always been healthy and no history of pressure issues. It was scary. I was in out in good timing and the check in process was smooth. The cost for the visit was very reasonable. The service was awesome and the staff was amazing. I highly recommend this place. Thanks Wellnow!!! read more

Everyone here was incredibly kind and efficient! I walked in and was seen nearly immediately. The front desk staff, nurse, and nurse practitioner were all so sweet and made you feel really comfortable. I'm always weary of trying out new urgent cares but I would absolutely go back here! read more

Don't bother going to the Bloomington location unless you want to spend $220 a visit only for the staff to tell you it's a virus and send you home with nothing. Waste of time and $$$. My young adult daughter has visited the Wellness Clinic Bloomington location over the past couple of years for bronchitis and sinus infection. With the bronchitis, they told her it was a virus and sent her home with nothing but a nasal spray. After several days of suffering she returned to the clinic and they finally diagnosed her with bronchitis after listening to her lungs. Which is what we suspected from the beginning. The last time she was sick and visited they diagnosed her with a virus and told her to come back in if she didn't improve. She went back in after no improvement and after barely examining her they AGAIN told her it was a virus and sent her home with nothing. The next day she drove an hour to go to my local clinic. The nurse practitioner examined her and she had blisters in her throat and both ears full of fluid. They prescribed an antibiotic that day and she improved. read more