I was supposed to receive a call from them to make an appointment and never did get ok one. When I…read moredid get an appointment for an ultrasound, I was told by the ultrasound technician that I would get my results in approximately 24 hours. It's been well over that 5 days to be exact. I called and they said it would be another 3 days. WHY? Why would it take that long for a Dr. to read the results and send them to my Dr. This is appsolutely ridiculous!

Do not go to this place! After a mammogram and ultrasound, I was brought back in and informed I…read moreneeded a biopsy for a place that was found on my left breast. There is only one person - Betty - who schedules these. I'm on day two, and STILL have not been able to schedule this. Needless to say, it is so upsetting when something could be seriously wrong, and this place doesn't take the time to call and schedule. Disgusting service, and they clearly do not care. Save yourself heartache and DO NOT go here! Make the drive someplace where they care.

Tldr: RAYUS is unprofessional, and incompetent at radiology and billing…read more I had honestly forgotten how bad this place was. I've had a medical issue that I've been trying to get taken care of, so my mind has been on other things. A recent letter from a debt collector brought them back to mind though. I'll try to summarize my experience. When I got to RAYUS's Bloomington, Indiana location, I noticed a hall extending away from the lobby into the back of the building with doors hanging wide open. I didn't think much of it except it seemed strange to have the doors hanging wide open like that. Some time later I was called into the back, told to change into a medical gown, and given directions on how to get to the imaging room. I changed into the gown and then realized the path I was given took me down that same hallway which was on show to the lobby and beyond that to the street. So if you were driving by on Bloomfield Road, you're welcome for the peep show, I guess. When I later met with my urologist, he read me the text of RAYUS's report which said I had a kidney stone in my left ureter. At hearing this, I panicked. I was at my urologist due to a swollen right kidney, and now he's telling me there is a stone completely blocking my left kidney. But don't worry, reader, RAYUS is just bad at what they do. Within moments of looking at the scan image my urologist saw the stone was in my right ureter. My left kidney was fine. So after the peep show and visions of needing life-long dialysis, I decided I'm not going back to RAYUS. There was plenty else to worry about because the kidney stone was pretty bad. It included lots of doctors visits, bills, and letters from my insurance. Enough was going on that I didn't realize RAYUS never sent me a bill. This wasn't too noteworthy in my mind. I mean, with all of the medical procedures I quickly reached my out-of-pocket limit and then everything was paid for through insurance. Now here we are 6 months later and I receive a letter from a collections agency. Instead of ever sending me a bill, they sent a debt collector after me. I guess my only solace is instead of getting immediate payment in full if they'd billed me months ago, they'll have to share it with the collections agency.

Omggg!!! If I could give this place no stars I would. I scheduled my MRI here not realizing I'm…read moreclaustrophobic and was told that I would not be charged because the MRI was not completed and my payment would be refunded to my account in 5-7 days. I was told this 4 different times and its day 15 and I'm still waiting for my money.They constantly give you the run around and can careless that you're in pain and have to use the money they owe me to have an upright MRI 2 hours away because Im a self pay patient. I have spoken to everyone from Christina and Amber at the front desk to Lisa in the billing office and Melissa the supervisor and still no resolution. Management is scarce and I even reached out to the company that owns this location and was pushed away by the receptionist and did not want to be heard. Well lets just say my attorney and the local news is on top of this and I will get my money back. I do not recommend this place to anyone because they are simply about the money and not the patient.

I have returned for outpatient therapy. The hospital added an outpatient center. I would…read morerecommend the center for outpatient therapy. They have three full time therapists as of the writing of this review. They have a full time unit secretary and a receptionist to greet you as you enter. Give them a try the next time you need physical therapy in Ellettsville and Bloomington.

From the owner: At Bloomington Regional Rehabilitation Hospital, we provide specialized inpatient rehabilitative…read moreservices to our patients, serving south-central Indiana. We see patients who often are recovering from disabilities caused by injuries, illnesses, or chronic medical conditions. Our hospital is located in Bloomington, IN. We are a member of a larger network of rehabilitation and critical care hospitals, but are managed locally to best meet the needs of our own community. As such, we are able to share information, knowledge, and resources with all our hospitals so we can continually evaluate and improve the delivery of care to our patients. We consider it a privilege to be able to offer this high-level care to the Bloomington community.

I have been to a few urgent care offices and family doctor offices in Bloomington since I moved…read morehere 8 years ago. Just last year I found a family doctor I thought was amazing but she just stepped down so I found myself looking again. I ended up at Well Now today on the recommendation of my wife who was shocked at how friendly and competent the staff was four months ago. My experience today was the same. Every single person there was friendly from front office to nurse to nurse practitioner. My issue was solved and then they set me up with instructions on what to do going forward and sent my prescription to my regular pharmacy. I would give them all a raise if I could, but the least I can do is make sure to leave a review and say thank you everyone. At a moment in time where medical professionals are hard to find and often overworked and frustrated, this crew refuses to be jaded and is still on their A-game. God bless you all.

I drove an hour to get my daughter (who had a broken clavicle) to this clinic because the website…read moresaid the clinic had x-ray capability. I could not call ahead because I wanted to be there when they opened. Thankfully the person at the front desk told me --before I registered-- that they did not have a tech to run the machine and could no longer do x-rays. Please update the website.

A week long stay, following an emergency dept visit, plus surgery. The upper level staff, I found,…read morewere pretty good. The nursing staff, admissions, and others, were very good to mediocre, and even dangerous. They are maxed. Full hospital and ER when I arrived. Fifteen hours from ER to get to a bed. They ignore alarms, call buttons, and are really harrowed as a nursing staff. They're poor communicators. They are rushed. Yes, there are excellent nursing staff (RN/LPN) and a few that don't have time, are not situationally aware, and at worst, deliver dangerous care. It's my guess that certain administrators and MBAs need to be sacked, and the quality of care revisited, as it is not endemic, it is not a goal, and it is not woven into what they do-- the professional staff excepted. If you can avoid going here for ER/ED treatment, go somewhere else. This place is screaming over-capacity, and terrible interdepartmental communications; this was my anecdotal experience. YMMV.

My handicaped son was there for 19 days they never once got him up to walk would sometimes get him…read morein chair. Once while I was there he rang for nurse to use bathroom nurse never showed he finally had to go in bed. I caught one of the nursing students told her she went got two more students they striped his bed gave him a bath and got clean cloths. They were great The nurse never came! The hospital might be new but it is not good. Gave instructions for him to never go there again. To go to the Bedford IU hospital it maybe smaller and older but he got great care there.

I came to the east side and was told there was an hour wait. I was told to drive across town to…read morethe new location on the west side where there was zero wait time. I did. There was a full waiting room on the west side and a line backed up to the door. They were advising people to drive to the east side. People were really upset as they'd all driven from the east location to the west upon front office staff advising they do so. I was sick enough that after being told they had over an hour wait at the west side I drove home and did a virtual visit which is exactly what I'll do next time I'm sick. This was a super frustrating situation because the offices were not communicating with each other, but both telling people to go to the opposite location.

Updating my review, specifically for Rita Burkholder NP's office and the online "patient portal"…read morewhich is supposedly how your provider communicates with you. IMA Landmark is now part of IU Health. I have always had good experiences with IU Health. Unfortunately, this has not been the case with Rita's office. I had a test run at the end of February. The results were sent to Rita's office within 24 hours. It took a week for them to get the results to me and only after I called the office, was on hold for ten minutes and then had to have Rita's nurse call me back. I had checked the patient portal multiple times and they had the test listed but no results so that was when I decided to call her office. I asked her nurse if it normally takes a week to get test results and she got defensive. I wasn't blaming her or anyone, I just wanted to know if it is normal to wait a week for test results. I also asked her if the results of the test would be put on the patient portal and she said they would be. The actual results of the test (the numbers) are STILL not on the patient portal. So, while I received a diagnosis (very bluntly delivered over the phone from Rita's nurse) , I have no idea of what the actual results of the test are. Called again today, this time on hold for about five minutes. Had to leave a voicemail for Rita. Hopefully the results of the test will be put up on the patient portal which is supposed to be how we can see our test results, communicate with our doctors and take an active role in our healthcare. Very disappointed in the level of communication with my healthcare provider and the total uselessness of the patient portal. Hoping this improves but definitely considering finding another provider.