Buyer beware!! $400 dollar for labor on a 10min job for a leaky washer. I inquired about price, but they stated not sure until part comes in. They came to install, which took 10min. Total price for the 10min job was $569 minus the $135 initial fee. I would have not agreed to a $400 labor charge, which was not stated on the first receipt received. Called owner to discuss further and he hung up on me. BEWARE...I will also leave a review on the BBB site. read more

I would've put zero but I couldn't I had a horrible experience with this company from the moment I called I'm sorry I didn't check the reviews because they have one star out of five my bad from the time I phone call told they would be there and they were the had no clue what he was doing he said it was a motor I paid them the 165 service call and then I got a call on Monday from Cassie who said it's the motor we're gonna come and fix it do you want to do it it was 646-165 when can you be kid came I asked for the old motor and he just kind of fluffed me off come to find out it wasn't the motor it was the timer and the on off switch I called Kathy to find out what was going on she told me it was a motor the kid who came and said it wasn't he had to come back for the third time with the parts assured me that she would call me back the same day she didn't I left her a message she didn't I left her another message she didn't up paying almost as much for a new motor because it was $400 for the for the labor that's ridiculous he was here four minutes to put the stuff in and a total of about 40 minutes to diagnose it wrong OK I needed my dryer so I paid it but I would say to anybody who's reading this don't use they don't know how to tell the truth and look at their ratings it's one star I waited a couple days before I wrote this because I didn't wanna be upset when I wrote it but I'm still upset and everybody should know what this company's all about read more

I too wish I had read the reviews. My experience started out well. My dryer stopped heating and was able to quickly set up an appointment. The day after, they called to tell me what part would be needed and it would take 3-5 days to get it. After that, I always had to initiate a call only to be told it was on back order. After seven weeks, I called and they said they would be there on Wednesday. That Wednesday, the show up on schedule but they forgot to load the part on the truck. The following Friday, they come with the part, installed it and it doesn't fix the problem. The technician kept looking on the internet how to fix the problem. He said they would call me on Monday with new price and timing. They called alright to let me know that they couldn't get the part and would be unable to help me. I already decided that I wasn't going to use them and called the manufacturer and they are sending someone and guarantee to fix the machine. Moral of the story, DO NOT USE RAYNOR. read more

Great service. Fixed the oven problem. Prompt same day service. Ask for Kevin - second time I called Raynor for their services and Kevin came both times. Highly recommend. Surprised there are bad reviews here but I guess people who are very satisfied dont bother to take the time to write reviews. Pricing was very reasonable. read more

So obviously, this is a scam. Tech said dishwasher needed motor. Claims he installed new one, but dishwasher still broken. Tech calls and says he doesn't know what problem is. Office manage, Kathy, tells you when to call owner, Joe, but Joe doesn't answer. Sound familiar? If you have been scammed, join me in putting this guy out of business. BBB and Suffolf County Consumer Affairs not very effective, but courts are. I will fund small claims court expense. He can be sued up to $2500.00. Award would be divided amongst claimants. Also, financial charges should be filed against Kathy and tech (Ettiene)? if you are interested leave email address in new review. read more

This business should be shuttered by the authorities: I paid a fee for scheduling an estimate ($$$) that I was assured would be put towards parts and labor required for repair of my stovetop ignitor. Tech arrives with part that took 4 months to arrive only to realize he will need 2+ hours to perform repair. Tech left and never came back with the part that I purchased to repair the stove. Kathy, who USED to answer the phone, who for MONTHS promised to call me back to schedule the repair and never did, and now--after 20+ calls and leaving as many messages, has yet to return my call. Now, no one live answers the phone. This entire enterprise is a scam and they will be hearing from my attorney. read more

I wish I read these reviews before hiring this company! Not only is the guy extremely rude, but when he came to diagnose the problem with my stove, he said he ordered a part and kept delaying me week after week after week, only to come back with the part a month later and tell me he couldn't fix it and that I had to call Thermador. So he took my money and ran, basically. This guy needs to retire because he's clearly a miserable human who takes advantage of customers. read more

the absolute WORST service I have ever received . advice : go with a company who is current and employs young ppl who have updated experience and expertise ... this company is archaic ! 2 months later And $1700 later after him requesting I get. a plumber I did not need but had to pay for , , an $800 part I did not need and had to pay for , his absolute shoddy bad attempt at a repair which I had to pay for , and after him making my kitchen look like a work warehouse ) - ZERO respect from him for my house or the place I live ... I still DO NOT have a working dishwasher ! DO NOT USE THIS COMPANY he wasted my time , money and patience . this business should be shut down ! read more

Did not honor guarantee and after 4 tries told me to replace my 4 year old dishwasher with a new one. Never received a check they promised.

STAY AWAY! charged 500.00 to fix my dishwasher and it still is not working. Thrn the company ghosted me, including the owner.

Cancelled on us twice in one week. Waited all week and they cancelled for the second time the morning repair was finally scheduled. Still no stove but I will find someone else because I can't depend on them. Don't even bother calling them. In the door cost was twice as much as everyone else but I would have paid it if the actually got in the door. read more

I have never experienced such rude customer service by the owner of a company. He was disrespectful at every step of the process. It culminated in him yelling, hanging up the phone on me saying he wouldn't fix the job. The service person was very nice but each time he came, there was a new problem he diagnosed with my washing machine. The level of disregard for any modicum of customer service was shocking. read more

Very very overpriced and service scheduler rude insisting I get to house earlier than scheduled time slot Upshot: First service call minimum $175- spends 15 mins, doesn't have part, new part ordered, additional $200 to install a $50 part in 15 minutes Waited 3 hours for tech to show up Final bill almost $400 RIP OFF read more

Tech was a nice guy but not experienced did more damage and guess work on my machine EsTimate not even close. I was able to get back most of money but was charged the service call. Long story short do not use them wish I read reviews before calling read more

DO NOT USE. Had them come 3 separate times, each where they diagnosed separate problems that contradicted the last visit. Each involved a charge. They say they'll call back, but we constantly have to call to check in. Still do not have a resolution. Worst company we have ever worked with read more

I am disappointed in myself that I did not check Yelp before calling Raynor. The service man came in Sept. 2021 to assess our refrigerator door that would not close. Said the company would order the part, charged us $179 and would return when the part arrived. I followed up in October, November, December, January and February and each time was told the part had not arrived. My husband found the part on Amazon and we relayed that to the owner. He came to our house (I don't know why) said he would order from Amazon and have the refrigerator repaired. I called twice in March and no return calls. I have passed this information over to the NYS Attorney General. read more

Filed a complaint on the BBB 4/15 & they still haven't responded to that!!! Terrible customer service!!!

What a horror! I called Raynor Appliance to get service for my dishwasher and am so sorry I did not read the reviews. I didn't get a great feeling when the individual who answered the phone spoke with little regard for the fact that I was a new customer needing assistance. Unfortunately, I let that pass and made an appointment to have a serviceman check out my dishwasher. Big mistake!! They were an hour later than promised and needed to call me with the cost of repair. I was promised they would call the next day and no later than the following morning. WhenI I called that afternoon I assume nasty Mr Raynor told me he was looking for the part. He was rude and then hung up on me. I regret never reading the reviews and wasting the $96 for a service call. I am amazed he is still in business. Do not use this company. , read more

They came looked at my broken dryer said they needed to order a part. 4 weeks later still no part...they blamed delivery service. Now 5 weeks later they claim they got the part and were coming to fix the dryer FINALLY! Then another week went by they came to my house and took out another part from my dryer and said they had to do it at the shop and would be back at my house in 3 days to put it back in my dryer. 3 days passed and they said they would be coming in another 5 days. 5 days passed and they said they would be coming in another 7 days....7 days passed and they said they would come in another 2 days and so on and so on!!! PS they never came they don't call back and just come up with excuse after excuse. It's been 2 months and I still have no dryer no part for us to even call someone else to come and fix it. I don't even believe they ever ordered the part. I believe this company is a giant scam and they come to take the $130 service fee and just go around doing this without fixing anyone's appliances. DO NOT CALL THESE FRAUDS!! They will take your money and give you the run around! They are not interested in fixing your appliance that is broke they are only interested in taking your money and hoping you forget about it!! read more

Worst service experience I've ever had!!! I paid them $300 at the end of December to fix my dryer, and as of March it still isn't working. They rarely answer or return calls. The worst part is after I asked the secretary Kathy for a refund, she told me to call Joe Kalis in order to get my "money back guarantee". I left him 4 messages in 2 week period of time, and he never even answered or called back. Small claims here we come. read more

Horrible service. They are unprofessional. They have nasty attitudes and are uncaring about children. I have a 1 year old so I asked that he take off his shoes or allow me to give him something to put over his shoes before walking on my carpet. He turned around and walked out of my home and said "I can't do this". Wasted my day waiting here for hours for him to come to do nothing. He didn't even look at my dryer. I should have read the reviews first. Very very unprofessional. read more

FIND ANOTHER REPAIR SERVICE! STILL waiting for my Maytag side by side to be fixed A MONTH after my initial call. Service is horrible, they do not return my calls and the repair guys have been out TWICE, charged me $450 and IT IS NOT FIXED. Also, charged incorrectly on the tax by $45 which I OVERPAID. They were supposed to come back today, but I received a last minute cancellation and told "There is no tech today." SERIOUSLY??? That's like going to the doctors after making an appointment and being told "There is no doctor today." Do. Not. Use. Wish I could give NO STARS but the app does not allow me to. read more

Had a technician come to the house to repair a refrigerator. He had no idea what to do. He then said we might need a part but wasn't sure. We called back again after not hearing from them. The person answering the call wouldn't listen to the problem and after a minute of explaining what was going on, the Raynor person said.."fix It yourself" and hung up the phone!!!! read more

Washer repair although pricey went OK. Receptionist was very pleasant and helpful. Dryer repair a month later was a nightmare. Technician showed disassembled the unit and told me he needs a well or so for the part. After two weeks started to call them up only to be told that they will call back. Repair was to be about $400. Eventually after a month Mr.Raynor told me to find someone else to fix my dryer. However a receptionist called me back and scheduled repair for a week later. I went for it but it was a mistake. They charged me now $200 for part, $250 for repair plus another $95 for diagnostic. Found out online that the needed part was only about $60. Two weeks after repair and I still find some screws on the laundry floor and it feels like the dryer is not well out back together. Wouldn't hire them again ever. Mr. Raymor was right when he advised me to call someone else. read more

I wish there was an option to rate 0 stars. The man who answered the phone hung-up on me. So I called Raynor Appliance Service today to get my Electric stove fixed. The guy who answered the phone was extremely rude. It was my first time calling them and the person who answered the phone did not care a bit about customer service. So any ways I told the person that one of the burner in the stove is not working, can you guys fix it. He rudely asked a few questions about the stove and said that they will send a technical home and the diagnostic is $86. He wanted to send the technician the next day but since I was not available I told the guy I wont be available tomorrow. So he said, how about Friday?. I was like yea sure, let me check my calendar and I'll let you know. My sentence was not even completed and he hung-up the phone on me while I was speaking. Unbelievable!! read more

Service was extremely punctual and repair done quickly and as promised. Very friendly telephone staff and get-the job done right attitude:)))))) read more

Do your self a favor and find another appliance company. We had them repair a GE monogram refrigerator that was leaking. They put in a new fan for $600+ and it still leaked. We called and called and they never came back. We had GE come. The problem was a leaking pan. $200 and the problem was fixed. What Raynor did had nothing to do with the problem. We are on our way to court and it still leaked. We called and called and they never came back. GE came and replaced a drip pan. $200 and problem solved. According to GE, what Raynor did was both unnecessary and had nothing to do with the problem. We are on our way to court. Jeff S Aquebogue read more

I really wish I read these review before I called company. I paid for a part I didn't need and waited a month for a repair only to be told "Nothing I can do, you need a new refrigerator." And this after repair man was at my house 4 times! Company doesn't answer calls and returns calls hours later, if at all. read more

This company is a mess. We booked an appointment with them to come out and repair a fridge. Later the same day, they called us to tell us they couldn't without information we didn't have on hand. When we told them this and asked why they didn't ask for that information when we originally booked, they told us we had an attitude and said "You know what? I tried to do you a favor. But I guess you don't need the service. Find. Somebody. Else." Use literally anyone else. Rabid dogs would give you a more pleasant experience. read more

I too wish I had taken the time to read the reviews about this company. On February 16 unknown to me East Islip appliance is Raynor Appliance Service. $125.00 for service call paid in advance via credit card. When the technician arrived,he was there 10 minutes said i needed a new pump for my dishwasher-KitchenAid products were taking 10-14 days due to the pandemic. He also said that the fee I paid would go toward the total cost of $500. So I agreed . I waited over a month, called to ask for status (March 26th) the woman, pleasant said she needed to check and would get back to me. Never got a call. I waited TWO weeks and finally called only to be berated by this nasty nasty man. He said everyone is waiting and the product was coming to them in week. WELL that was 4 weeks ago. So if you want to waste money, not get your appliance fixed and be scammed and treated poorly then use Raynor Appliance. Me it was an expensive lesson, but i wont make this mistake again with them!!!! read more

If you are seeking a reliable, reputable, professional company........KEEP LOOKING, you will NEVER find those traits here.!!!!!!!! Very rude, arrogant, argumenrative, never return calls. Never call this company for any reason!!!!!!!!!!!! orginally called for a refrigerator repair in Feb, which still is not working, should have bought new instread of ever calling them. The new refrigerator has now been ordered. Read all the other reviews and all compare with my experience,, not sure how they are still in business. NO STARS here. read more

The most unprofessional, dishonest business I have ever worked with. They took a deposit and never returned to do the work after dozens of calls over six months. In the end the repair cost us $20. Instead of $600!!!!! As they had told us. read more

What a disappointing experience. The lock on our washer door broke so we called Raynor Appliance Service to come repair it. For the half hour it took to replace a $90 part we were charged $419 plus tax (a new washer would have been close to the same). Upon questioning the charge and its breakdown we were met with a lack of professionalism that verged on hostility--which ended only when the proprietor Joe hung up on us. Yikes. read more

Terrible service After two months of waiting they did not fix a simple door cam replacement Do not use this company read more

Excellent service - thank you! On time and prices affordable. Guaranty on any work they do for a year on both parts AND labor!

They dramatically overcharged me. I won't go into details but the manager was rude and couldn't explain why his charge was 30% higher than what they explained. Then he just hung up on me. I guess why explain when you already have the credit card?? I would not give them your cc. read more

Rude Customer Service! He would not listen to the problem description, told me my refrigerator never behaved the way it has for a few years, and instead told me to call GE. Don't use this company! read more

I have to agree with the comments below. Trying to book a service spot with the service manager was the rudest customer service experience I have ever experienced. I was hung up on 3 times and I'm just trying to get my GE dryer fixed! I called the GE Appliance center in the Hamptons and they were outstanding. I don't know how Raynor stays in business! read more

I have never been treated so rudely by someone who came into my home. First of all I was quoted a $68.00 service call and it turned out to be $98.00. The repair person was down right nasty & believe me my husband & I are hard working people & treat everyone with respect. We are going to eat the $98.00 and not have them do the work. I wish that I had read these reviews prior to calling them. I thought that a local company would be better...not so in this case. If I could've given this no stars I would have. I hope hat this helps anyone else looking for this type of service. read more

Too bad I did not read these reviews. Joe fixed the hose and ice maker on my refrigerator. after 2 weeks the ice maker made ice but would not dispense. This time he told me I need a new mother board. I declined to put more money into a 10 year old refrigerator. Since everything worked I felt the iconvenience of reaching in for ice was not terrible. The refrigerator worked fine as did the freezer. 10 hours after Joe left my house, my refrigerator and freezer stopped working. He did not even have the courtesy of coming back to check on everything. $500 down the drain. Never use this company. read more