This review is not for Dr Rosenthal as he is an esteemed and renowned doctor. It would be disrespectful for me to do that. However, I am extremely disappointed on how the billing aspect of my visit was handled.
Had an MCL sprain, went for a visit got examined. The assistant offered me a knee-brace if I wanted to. I had specific request that I will only get it if it is covered by my insurance or very marginal expense out of pocket (less than 200). I waited in the office for close to 30-40 minutes while it was being verified. Final word (paraphrasing)- Yes it will be covered by the insurance and expense will be very marginal out of pocket. Then I get the bill - approximately $400. I did try reaching out but didn't avail in any resolution. When I have a very similar brace at home why would I choose to purchase something for $400??? What happened with me is done. However, please do not misguide patients or be very clear about the expense. Healthcare costs can be very expensive as it is, let's avoid these meaningless costs when one can. Hopefully doesn't get repeated to any future patients. read more