I used to love this store. Being a teacher, I thought I could get some great deals at Hobby Lobby…read moretoday. I did. However, the customer service I received from Carina, the cashier, was so herrendous that I will not be returning.
The 1st incident... I stood next to my mom with my shopping cart as we were discussing other items I needed to purchase from another nearby store. Right before I could finish my sentence, Carina LOUDLY said, "Ma'am, we only have one line so please get behind her." I mentioned we were together and she ignored me.
2nd incident... While I was shopping, I found a toy in the clearance section that I wanted to buy for my Special Education class that would have been a GREAT non-edible reinforcer. When I told her I got it from the clearance section, but it didn't have a tag... Right away her response was, "Well another customer put it there." I responded with, "Well there were about 3 or 4 of the same toy in the clearance section. So, if it isn't clearance I don't want it." She told me she'd check. She called someone and hung up and said, "Like I said it isn't clearance and someone put it there." I let her know again, "Then I don't want it."
As she finished ringing me up, I asked, "Do you have a teachers discount?". Very rudely, she said you need a teachers card. So, as I reached for my ID badge and said, "Like my ID?" She rudely said, "No, a teacher debit card." I explained to her that wasn't a thing and the majority of school district uses PO's.
She completely rubbed me the wrong way from when I first got in line until I left.
Tried to see if I could contact Hobby Lobby, but they only take phone calls or you can physically write a letter. Maybe you should have a survey on your receipt, so Ya'll know how your employees are treating customers.
The people stocking the store were much more helpful and cheerful than she was. Maybe Carina should be pulled for a bit, if she can't show GREAT customer service.