This dealer franchise is unethical and totally self serving. I had an issue with my Range Rover HSE. I called to make an appointment and attempted to schedule a loaner car. I was told that Ray Catena will not provide a loaner car while they work on my car. Furthermore, I had to leave my car their until they were down. It could take days. Please help me understand, I asked Mr. Trevede ( service manager in edison), if this was the case, he said absolutely, without flinching. I explained to Mr Trevede how disgusted I was. I asked him what if I bought the car and moved to nj, would you refuse me a loaner car as I was having work down, he said YES, ITS A RAY CATENA POLICY! You pay ridiculous price tag for these vehicles , but the customer experience is not luxurious, much less courteous. People, do not buy these vehicles, the service is pure crap, and a scam. Imagine paying over 6 figures for a car to then be treated like a hobo off the street. This was a disgusting experience I am ashamed to own a Range Rover and to be associated with this brand! Nt read more

TERRIBLE experience with a diagnostic service on my Land Rover. I'll start by emphasizing that if you have the opportunity to go anywhere other than here for service, I highly recommend it. I paid around $400 for a diagnostic that any reputable dealership will provide with paperwork and a VIDEO showing exactly what was found in the car and how they discovered the damage. This dealer kept me waiting several days for the video, which they never made because I never got it. Each time I contacted them it was a different excuse. Finally, I got tired of their excuses. I spoke directly to the manager, and the only option he offered me was to bring the car back for another video. Mind you, I live almost an hour and a half away from this place. Additionally, The last time I contact the person in charge of my service he hung up on me when I asked to speak to the manager. It's not enough for them to be INCOMPETENT , they're also RUDE. read more

Best car buying experience EVER!!! I was recommended to Ray Catena from a friend I work with to purchase a new Range Rover Sport. I felt extremely comfortable with Anthony D my sales person from my first conversation on the telephone. He had no issue with providing his personal telephone number for contact from our first interaction. I was looking for a limited edition model that I wanted to build so it had all the options I wanted and he was very accommodating. I was willing to go out of my way to travel to New Jersey even though I have car dealers much closer to me in New York. He took whatever time was necessary to work out a great deal, build the relationship and follow up as promised. I am very particular and it takes a patient person to put up with some of my requests. Ray Catena went above and beyond by promising me a loaner car for a week or two as I had to return my BMW lease before my new Range Rover was scheduled to arrive from the UK. There was a delay because the EPA held up certification of my new 2020 for a few weeks and Ray Catena let me keep the loaner for a total of one month. I did not have to pay anything for the car. I thought that was unheard of as they never did business with me before and only had a small deposit on the new vehicle. Well I picked up my new vehicle this past Friday and Anthony was on vacation out of the country and communicated with me all week prior to and after the delivery to make sure that everything went as expected. He had even offered to delivery the vehicle to me on Monday when he returned on Monday. Of course I could not wait as I was too anxious. Anthony originally delivered the loaner vehicle personally from New Jersey to me when I turned my leased car in to BMW. The overall experience was PHENOMENAL!!! I had several visits to Ray Catena and there were lots of calls and texts. It was not just Anthony, Tim, John and Sanchit were outstanding as well. Sachet was just promoted to become a sales person and did all the paperwork and delivery when I came out to pick up the vehicle. My experience with him exceeded most of the experiences I had with other more seasoned sales people in other dealerships. What I like most about Ray Catena's dealerships are that EVERY person I had an interaction with was great. The had excellent communication skills, they were polite, well mannered and made you feel special. The dealership and vehicles were spotless. There commitment to the customer after the sale which in my opinion is the most important part appears to be promising. Unlike other dealerships I've dealt with they made a promise that whenever my car needs service they will deliver a loaner to me in New York, pick up my vehicle and bring back my vehicle when it has been serviced. I hate going into dealerships for service and wasting hours dropping off and picking up your vehicle. It appears they promote from within and unlike many other car dealers the people I spoke to like their job and working for Ray Catena. The reason I am writing this is because every other car dealer I dealt with for about 3 months prior to going to Ray Catena promised to call me back after we met and never did. This happened from the top down, managers of big dealerships and sales people. I honestly don't understand how they can make a living. I had been a loyal customer of BMW driving their top of the line cars for many years and it is sad to say that BMW corporate on the whole does not understand the importance of customer care. BMW did nothing to keep a loyal customer of 20 years even after being given an opportunity multiple times. I am sorry there are only about 10 other reviews on Yelp for Ray Catena and other satisfied customers have not taken a little time out of there day to recognize great service. There are a few negative ones that don't make any sense like the 1 star because someone didn't say hello. I felt it was important to communicate how great the experience and customer service was. I would highly recommend Ray Catena and would be confident in that recommendation for any of the brands they carry, not just Range Rover. I feel that I have made a true friend in Anthony D and will go out of my way to recommend him and the Ray Catena brand to my friends and strangers that ask me about my Range Rover Sport or cars in general. read more

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Don't service your Land Rover at this dealership. I paid nearly 15k for water pump replacement , struts, control arm etc. shortly after the vehicle overheated and engine failed with 31K original miles. When I notified them them they told me it's not their problem. I had to buy a whole new engine and have the vehicle repaired elsewhere. Ray Catena a very very wealthy man is running shop that up sells in the service department to make money and insist on being paid in cash or by check so your not able to dispute credit card charges with your bank when this sort of thing happens. Word to the wise buy a car at Ray Catena maybe, have it serviced there I would strongly advise against it. read more

I just had the single best and easiest car-buying experience in my entire life. I cannot recommend Sanchit Verma and his manager Alan Banjany enough. I am in love with my new Land Rover Defender. Let me tell you why: 1) The deal: The Defender is a popular truck right now. As it should be--it's really the only of it's kind. A perfect blend of past and present. Sanchit and Alan offered me an aggressive deal as a first offer. It was considerably better than another local dealer I called. They were fair, equitable and transparent in how they worked with me. 2) The customer service: Sanchit was so easy to deal with. Almost the entire process was handled electronically, with my preferred communication method of SMS. He anticipated my needs and questions, and met them almost before I realized them. 3) The delivery: Once Sanchit showed up at my doorstep with the truck, it was instantly clear that Sanchit loved Land Rover and the Defender possibly more than any other human on earth. Sanchit was patient with me as he showed off all of the cool stuff about the truck that I had no idea about. He did this A+ delivery at my house. 40 miles away from where he works. He didn't leave until everything was perfect. And it was. read more

Ray Catena Land Rover Edison - New Land Rover Defender - Auto Repair Near Me - Edison, New Jersey

Morning, Mr. Gus Dimitropoulos is a GEM. My experience at the dealership was great, definitely a s up. Gus was extremely informative and a pleasure to chat with. Thank you Mr. Dimitropoulos I'll definitely be back soon. The next photos will be: me sitting in Babygirl riding out of there. God bless you and your family. Thank you. Zina S. read more

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It's Really hard to have the guts to post this review because being a black male In the Tri state state area has its disadvantages "this review is for the sales representative Internet "Cassidy" she is Absolutely extremely horrible with returning texts & phone calls, there's nothing worse than having Highline dealerships such as Ray Catena where it seems the more expensive the cars are the less professional the people ,I would love somebody from a district manager or anybody else to find out why is this such a problem of getting a response just to Put a deposit down for a 2022' Range Rover.Cassidy is horrible for the brand and they need to work on their professionalism especially if she's specializing in Internet services" .,,this is the post that originally sent to the store yesterday and 20 min later they called my phone when I was on a conference call over 10 times back to back.when I was available I was able to answer the phone call at the last attempt to me,And the general manager Jim Buchanan called and demanded to take the review down.He also wanted to know if there was somewhere he could meet me and talk to me or come to One of his Mercedes stores to discuss taking down to review. I told him I will be in New Jersey Thursday April 15,2021 and then the phone discussion basically ended with I need you to take the Review down because Cassidy is a ok with us. Cassidy did not deliver the proper customer service and I am going to prove it because when I got off the phone with the general manager to my surprise I got an email that was totally out anger, I will post the picture of the response that was totally unprofessional . Nothing worse than when you were giving a review about somebody that works in a dealership and I have no legs to stand on because I'm just a customer. I screenshot it the response and I will post it now. I would like to say I am very surprised of the way this dealership responding with not only lies but in the process they try to slander me and this needs to be to the attention of Landrover corporate to see how minority customers are dealt .This is why I didn't want to post a review in the first place because I feel that this was going to happen but their response to proved that read more

Ray Catena Land Rover Edison - This is the photo of the response to my review of the general manager Jim to Canon and the sales Internet representative Cassidy - Auto Repair Near Me - Edison, New Jersey

If you shop at Ray Catena Landrover/Jaguar in Edison, definitely request Vincent Gambardella. My wife and I met with Vincent twice and he was an absolute pleasure to work with. Not only was he enthusiastic in giving all the details on the models we were choosing between, but he was proactive in e-mailing us when a model with the specifications we wanted was available. This was clutch given how my wife and I are both busy and prefer e-mails with information over phone calls. On top of all of this research he did for us and meeting with us twice, there was absolutely no pressure in making a purchase. read more

On October 6 2023 i went to get a detail on my 23 DEFENDER i drop it off at 8am Andre's there employee looks inside and outside my truck and tell me its 150.00 for full detail. 3 hours later he sends me a text saying he cant do the job for less than 220. Because its dirty i asked why didn't you call me so we could have taken care of it, why did you wait 3hours he responds with there is alot to clean find another place to do it. I explained its better ways you could have handled it liking calling me. The purpose of a detail is to clean it because its to dirty for a car wash. A few hours later i get a ride my husband speaks to Johnathan the manager and his response was Andre's has been detailing our cars for a while and he .tried to fit her in but can't so thats that here's the key. So unprofessional just rude.Ray Catenas commercials says we built our business off of customers satisfaction. This customer is not satisfied. We give you great business and pay alot for services and your staff treated me like trash read more

Ray Catena Land Rover Edison - Our text - Auto Repair Near Me - Edison, New Jersey

I contacted Ray Catena Land Rover via the internet with specific requirements that I needed for a vehicle. Vinny G contacted me immediately, He provided information for 3 similar vehicles and leasing options. Within a half hour a deal was made, no drama, no hidden surprises. We drove 2 hours to pick up the car and it was everything we expected. Vinny was completely professional, honest and we were so impressed. I would def recommend Vinny and the dealership. We got a nice presentation about the car as well. Seriously, the best car buying drama free experience ever! read more

Tom Costagliola was extremely knowledgeable and helpful in getting us the Discovery we were looking for. He even delivered to our home on Staten Island. I would recommend anyone who's in the market for a Rover contact him he was a pleasure to deal with! read more

Recently got my Range Rover Sport at Ray Catena Land Rover Dealership and boyyy am I glad I came here! Got the vehicle I wanted, and a very good price. James Mull made the car shopping experience painless, smooth and efficient! I highly recommend anyone who is looking for a new vehicle to purchase or lease. I've shopped around at other dealerships including Manhattan and other Jersey dealerships. Nobody beats Ray Catena's Land Rovers customer service price, and experience. Thats WHY I got my Range Rover sport here. Thank you Ray Catena Land Rover. Im loving my Range Rover sport and super super happy I had James Mull as my guy. Truly an asset to the organization! read more

Ray Catena Land Rover Edison - Auto Repair Near Me - Edison, New Jersey

18 RR Velar First Edition Our first experience at Ray Catena Land Rover of Edison was, without doubt, the best service we've encountered to date. Stephen Christianson was polite, gracious and an absolute pleasure to work with. He has a great professional manner and catered to our needs. He is an asset to Ray Catena and we'll be back for an upgrade in the very near future! "Stephen is good"!! read more

I had the best experience purchasing my dream car, I was referred by my sister who also purchased her car here and Anthony D made it the smoothest process. I highly recommend. read more

Took my 2014 Range Rover with 31,880 original miles in for service. After new brakes, Struts, control arm, right front axle, water pump, Y Pipe and nearly $15,000 bill picked up the vehicle. 1000 miles later engine is seized. Ray Catena Edison Service states need new engine that will cost 20K or more because the estimate stated price could go up after they start working. Master mechanic who use to work there told me the service advisors took advantage of us with the repairs and likely caused the damage when they changed water pump and Y pipe. Who knows for sure. Land Rover Corporate only offered a small percentage off the price. Engine should not fail with 31,880 miles and service department should have stepped up being as though they just charge 15K recently for repairs. Service advisors earn higher commissions when they sell you a bigger job that's the incentive to push repairs you don't actually need. Not too mention the service technicians are not the best, most of the really great ones have left to start their own repair shop. Needless to say I was not pleased with Ray Catena Land Rover Service in Edison New Jersey. Never had any issues with this vehicle, very low miles and always dealer maintained. This my third Land Rover, just bought one cash in September. This review is just my experience stating facts. I hope no one has the experience I did. read more

Terrible Sales Exec. Consistently deceived. A plethora of text and voice messages unanswered. Disgusting behavior given that my wife has cancer. And they knew it. A complete lack of professionalism. read more

Dan Wang has been phenomenal to work with. He's been straightforward, honest and has made the process so easy. Buying a car in this market has been extremely difficult, in fact I had a terrible experience at another dealership prior to coming here. Luckily that changed the minute I started working with Dan. I absolutely recommend reaching out to Dan if you're searching for a vehicle. Also, shout out to Ray Catena for not price gouging! Your customers will remember this when the market slows down!! read more

Came in here without an appointment for an emergency on my Range Rover. They accommodated my car even though I did not purchase from them. I will now transition all my servicing needs to this location and look forward to building a lasting relationship. looking to add Ftype soon! Thank you especially to Connor with the service team! read more

Ray Catena Land Rover Edison - Land Rover of Edison - Auto Repair Near Me - Edison, New Jersey

I purchased my new Range Rover Velar from a different dealership. However, I moved to Edison - just 10 mins away from this dealership and thought that bringing my car here for service would be easy - boy, was I wrong! The service at this location is not the greatest. Long hold times on the phone, which I can get past because it's probably busy.. no big deal. When I finally talked to someone about making an appointment to have my tire fixed I explained to them that I purchased my vehicle 5 months ago from a different dealer and I purchased the warranty that covers my tires. I explained this to them twice before making the appointment! When I went to the appointment I was given a bill to replace the tire. I explained to the service agent that I have a warranty that covers my tires. They told me I had to pay and take car of the claim with the dealership I purchased the car from to get reimbursed. Never explained anything about authorization and never told me the issue with my tire. Needless to say I got screwed! I called the dealership and they did nothing.. blamed it on lack of communication, but I'm still stuck with the bill even though I have a warranty that covers. A 5 minute phone call to the warranty company or even the dealership where I purchased my car from cost me $400! I'd rather travel back to where I purchased the car from which is almost an hour away when my lease is up for my upgrade. read more

Our experience buying a car at Ray Catena Land Rover with Maskit was excellent. She was responsive from start to finish and did an excellent job sourcing a model that met our request. Maskit went above and beyond to accommodate my schedule by driving to my office so that we could execute the paperwork in advance of my wife picking the vehicle. Thanks Richard Update. We have had the car about 6 weeks. The service department is horrendous. 90 minute wait for a scheduled appointment. The car wi-fi has never worked. The compartment in the center consul doesn't open. There is no communication between service and sales. The service department would not acknowledge the issues were issues...... and they just called to ask for a 10 out of 10 rating. Our experience with the showroom and service post sale is a solid zero. read more

They list inventory on their website as NEW when they're service loaners certified preowned. I have email from Cassidy Columbe confirming that this NEW car a service loaner certified pre owned! https://www.landroveredison.com/inventory/2019-land-rover-discovery-sport-se-awd-4-door-salcp2fx7kh792444 read more

Apparently demand is so high that they didn't have much in stock to begin with and what they did have, we were being overcharged. They were asking $4000 ABOVE the MSRP! He said there was no room to negotiate and what they were asking was the price we would have to pay. So we went to Paul Miller and pricing was much more competitive. Same car, same build and certainly not above the MSRP. Why charge more than what is suggested from manufacturer (possibly because of the high demand). And also be so firm and not bother even trying to negotiate? This is my second bad experience with Ray Catena (previously with Mercedes) because of their lousy pricing. On a side note, I have had my wife's car serviced there without problems and they were always courteous/professional. read more

They have a large inventory of Range Rovers both new and used. So, they can offer more options. Our sales rep, Pete, was great! The reason why I gave them only two stars is how they deal. One point, Pete's boss came and took over the negotiation. He was very aggressive and seemed disorganized. We traded in our 2010 Range Rover for a certified pre-owned 2016 Range Rover. They reduced the trade-in value by $6000 since we didn't go for a 2017 leftover. It was very disappointing since I was a recurring customer. The car is nice, but very bad after taste. Don't want to compare to the BMW dealer in Freehold which we also deal with, but they have a special program for recurring customers. A great incentive. Wished Ray Catena offered something similar to that. read more

Buying the car is great but trying to get in for service is a nightmare! The wait time is always around 2 weeks! Buyers beware!

Vincent made the entire car shopping experience a breeze for my fiancé and I. We wanted a specific car and he worked very hard to find the exact car that we were looking for, keeping it within our budget. Usually for me car shopping is stressful but Vincent and everyone else at Ray Catena Land Rover made our experience a great one :) read more

Purchased a certified pre-owned Land Rover LR4 from Pete and the service was great. He was very clear on expectations and never let us down. Thanks Pete! read more

I am very satisfied with Land Rover Edison Dealership. Always a good experience. Amazing vehicle!!!! read more

1 Star Rating. Kudos to the gentleman that opened the door for my husband who was pushing our child in her stroller and I. You would think for an upscale and luxury car someone will come up to you just to even say hello, that was a NEGATIVE! & fyi, there was a lot of car salesman too. Next time please smile to your customers, it doesn't hurt to do so! read more

We had had our eye on a Land Rover Discovery for months, so when we were finally ready to pull the trigger, I did some serious research on what dealership we were going to visit. The Edison location had the best reviews and they definitely lived up to their reputation. We worked with Pete who was incredibly genuine and did not fit the stereotypical "car salesman" role. He was extremely patient and made sure to run all the numbers to best fit our budget. Thank you, Pete! read more

From the moment we arrived we were welcomed by a smiling face and a beautiful showroom. Our salesman Vinny Gambardella was knowledgeable and professional. He made us feel comfortable and did not pressure us to make a deal. He offered us options and brought us several lease options. Negotiations were easy! I would recommend this dealership to anyone! read more

We recently leased a Range Rover from Michael Burnside at Ray Catena. I am so happy the dealership introduced us to this talented salesperson. My family and I are really impressed with how Mike handled the entire sales experience. Not only does he know his cars inside and out, he is also a pleasure to work with. I felt comfortable asking Mike about anything and I am confident that I am in good hands. He never pushed us to many any decision and explained every feature and service so well that we were able to figure out exactly what we needed. As a result we got the vehicle we really wanted at a great price and felt completely at ease through the entire process. We really couldn't ask for a better sales experience. read more