If you can find any place to do business for your wheel and tire needs, AVOID THIS PLACE AT ALL COST! The sales associate Breanna is the most unprofessional, smart mouth, uneducated individual that I have ever dealt with. From the day I walked into the store she provided inaccurate information. She quoted me one price for a set of wheels and tiers, but once she entered it into the systems, it was almost $90.00 more than what I was quoted. After dealing with her for about an hour and a half, she eventually got the payment down, but not to what I was quoted. I agreed to it because I didn't want to be a jerk about the situation. She informed me that if I made 1 weekly payment, that I could start paying every two weeks. WRONG! Come to find out, she set the account up on a every week schedule. To make matters worse, the same day that I had the wheels and tires put on, I had a blow out on my way out of town that night and had to cancel my plans for that night and be back at their shop the next morning to have the tire replaced. You think that's it right? Nope! When they replaced the tire, they put the wrong size tire on my vehicle causing the tire to stretch and come unraveled. I contacted the store on several occasions regarding my account and spoke with the Account manager Shenaqua and explained the situation and she tried to help as much as she could. Any time she contacted me, she was professional, and courteous with understanding the situation. It pretty much got to the point I didn't want any dealings with Breanna because her customer service was HORRIBLE! After speaking with the account manager and long consideration, I explained to her that I think I would just rather do business else where and return the merchandise because it was just one thing after another. So today, I go in to return everything, (dealing strictly with the account manager) and she offered to hold the merchandise for me for 30 days, asked what could they do to keep my business etc, and I straight up told her, it wasn't a matter of me not being able to pay for the merchandise, it was how their sales associated treated me, and how she treated their employees when I was in their store on several occasions. The tire tech proceeds to put my stock tires and stuff back on and he finishes up with everything and Breanna, walks to the bay and gets the keys to my care. NO MA'AM, WHAT ARE YOU DOING? I politely told her that I could move my own car. She tells me that they cant allow me to do it. I tell her that she needs to hurry up and move my car because I need to get to my second job. Once out of the bay, I tell her that's good, I can take it from here, she basically refuses to put MY CAR in park and tells me to move so she can finish parking. This is where she shows her true unprofessionalism, while an employee is standing there, and I believe another customer, she proceeds to call me crazy, pshyco, ignorant, and tells me," That's why your shit is getting repoed!" LOL clearly she doesn't understand the difference in voluntarily bringing some shit back because of terrible customer service and just not being able to pay for something. I am more than able for the merchandise, I CHOSE NOT TO!! So to all of you Tyler residents, AVOID THIS PLACE IF YOU CAN! I hate it for the few good employees there because they'll never have any business as long as they have her in that store and treating people like this and talking to them any kind of way! YOU BREANNA, are the most unprofessional individual I have dealt with and I hate I let you get me so PISSED to scoop down to your level of intelligence. With this being said I will not only be leaving this message on Yelp. I will be notifying the District manager of this situation. I will post to Facebook, spread the word by mouth and however else I need to, to get my point across that they need to do something about this individual.
Signed a ANGRY CUSTOMER!!! read more
