My 2022 Harley Davison Herritage softail was not running correctly took it to different shops no…read morehappy with it resulted a friend recommended Master Cycle in the Bronx few days later my bike was running perfectly thanks Jonathan Jose for the excellent service

They held my bike for over a week knowing I was moving 2-300 miles away and call to tell me it's…read moregonna be done by 2:00 on a Friday so I go there before going to work. Needless to say I never made it to work that day because I get get there at 2:10 and had to wait until 9:00 that night the people here lie about the work they do as well saying they've done "this and that" when they haven't done a thing and the prices of labor here are ridiculous. Even if I still lived in the Bronx I would never return

Carlos is an incompetent mechanic, a thief, and an idiot. He tucked me around for 7 years! Then…read moregave me back a 1/2 finished bike, and stole my $150 battery, gouge my tank, and then lied his ass off or ignored my calls. A total bitch of an experience. He was payed but delived dick. Fuck you Carlos.

Left my bike with Carlos in march of 2016, after all was said and done I received my bike in April…read moreof 2017. Over a year later! Granted, I needed a top end rebuild of my 81 Honda, but every time I called for an update it seems they were "waiting for a bench to open up". I was never given a courtesy phone call like he promised, I always had to call to find out information on my bike. When I finally got the call that my bike was finished I had my driver come by to receive the bike, after giving my driver the bike with no gas tank, seat, or battery Carlos claimed that he didn't own the shop and quickly disappeared. When I received the bike it had new rust spots on the brand new muffler, the tank was sun bleached, and there's was standing water inside all of my turn signals, tail light and headlight. It would appear that it was kept outside with no cover for the duration of its 1 year residence at Brooklyn Motor Works. After more careful inspection. Of the bike I found that the oil in the crankcase had water in it, the carbs were not put on the bike correctly, my fork seals had deteriorated from sitting outside for a year, the new top end they installed was missing some bolts( can chain tension bolt, and tachometer set screw), and the "electrical wiring " that they had charged me for had just not been done. So $2300 later I have a bike that I can't ride, and can't sell until I fix all the damage cause by this shops negligence. Carlos offered to take the bike back and fix some of the problems but at this point I wouldn't trust this shop with anything. I feel like a sucker since I paid in advance, I would ask for a partial refund but it would probably take them 8 months to pay.

This Ducati store is a spacious and beautiful showroom. They have a great deal of merch for sale…read more They host events to commorate the drops of new bikes, many of which are collaborations. The art on some scramblers has been pretty amazing!

I came in here, eye on a used 2024 Royal Enfield Classic 350, cash in hand, and walked out. Do not…read moreshop used inventory here! My first interaction with Daniel was embarrassing. He tried to tell me the bike was unreliable and didn't have ABS. I told him I was looking right at them on the bike. I asked for the odometer reading, and he tells me the battery is dead. Since he clearly didn't know anything about the bike specs, I went to Ava. She asked me on the phone if I wanted to pay in full or do a payment plan, and I told her the battery was dead. They scheduled a meeting for a Friday, which had to be rescheduled for the following week because the battery still hadn't come in. I go in today finally, battery installed, bike turns on, and she asks if I plan to drive it off the lot today. Yes of course, but she said it still hadn't been serviced yet, then tells me it's too early to be serviced at 31 miles. I don't necessarily want to keep making trips here if they can't guarantee I can leave with the bike. I arrive and I cannot get a straight answer on where this bike came from. Daniel told me it was a trade-in. Ava told me initially that the owner likely bought it for himself then changed his mind, then she said he may have bought it as a gift, then she said actually it came from a disabled owner who bent the clutch lever in to accommodate his disability. I asked for some kind of verification of this history and they said they couldn't provide it. Not to mention the clutch lever was loose and because it was bent they needed to replace it, which again prevents me from leaving with the bike that day and added yet another trip. Ava asked a man named Leo to talk to me about the service history, and he said they hadn't performed anything. I asked what about the battery? And he goes oh yeah well that. Everyone's attitude felt extremely apathetic and even insulted I inquired about the history of a used bike. They never even offered me or my partner water. The worst part was the breakdown of fees. They said they have a non-negotiable $595 dealer prep fee. For a used bike! That isn't even a Ducati! They can't even service the Enfield with Enfield parts. The receipt for the battery was for a generic YTX9-BS. They wouldn't remove the dealer prep fee, and claimed they needed to charge over $300 for registration. Max allowed by NYS Law is $175. Again, they seemed extremely jaded that I had the audacity to come prepared. When I assumed I could hold onto the buyer report to consider it at home, the manager ripped the papers from my hand, claiming they were "legal documents" I could sign and I wasn't allowed to keep them. That was not only bizarre, but aggressive. After I asked them to remove all the registration and documentation fees, they still came up with $4250, $750 over asking, for a used bike because they "can't remove a dealer prep fee" for a bike they haven't prepared a damn thing for. I counter-offered $4K cash, they declined and I walked out. The entire interaction lacked expertise, care, or even basic courtesy and customer service. It's one thing to charge exorbitant fees on a used bike, it's another to do it rudely, especially having come in with cash in hand to pay free and clear. Avoid this location, go to Cycle Therapy and work with individuals like Rav who aren't going to charge you a prep fee for used bikes.

I've dreamed of owning a Vespa for decades, and finally took the plunge this summer to celebrate…read moreturning 60. Vespa Brooklyn and their staff were the perfect shop to make my dreams come true. James in particular was so helpful in getting me the scooter I wanted, providing tons of info and advice, and helping me arrange transporting it back to Huntington. When we came back with the U-haul, the staff took care of loading and making sure it was secured. I can't say enough what a good experience it was to shop at VB.

Joe from Vespa Brooklyn is incredible! He was communicative and made me feel heard throughout the…read moreprocess. He made sure that every dollar I spent was put to good use--both in quality service and discounted parts! I'd highly recommend Joe for his great customer service and thanks to him, I'm back on the road.

Great little independent Harley shop. Frank, the owner, knows his stuff and can be trusted to take…read morecare of your bike. Being a one man operation makes it tricky to get your bike in when you want it, but once it's in, it's in good hands. Trusted and recommended.

As someone who is OCD about their motorcycle I cannot thank Frank enough for all of the care that…read morehe utilized during my recent service and tire installation. Honest and knowledgeable about all things Harley-Frank is truly an asset to the motorcycle community and is a great alternative to the stealer (I mean dealer.) Him and Lynn kept me updated through the entire process from the time I made an appointment for my 2002 Road King to the time I picked her up. If you ride, live in the area, and need service there's no better place to go. If you ride and don't live in the area there's still no better place to go because they never disappoint.

I went to triumph to get a motorcycle, checked that I wanted to buy, and thank God I met Tyler a…read moresales associate and his partner who kept telling me to think well about buying that bike because it might be too much for New York City roads and at first I was skeptical but then I realized they were 100% right it was too overwhelming for me and I probably would've got myself badly hurt on that motorcycle. So shout out to Tyler and his partner who really tried hard to make me not make mistake I was making which now I know that Tyler steering me in the right direction so finally I got the right I motorcycle for my skills. That's the type of manager skills any motorcycle place should have working for them. Shout out to Tyler and his partner.

Hopefully I get the Triumph Bobber if not customer service from TYLER was exceptional. I'm praying…read moreit all works out

This dealer is off the beaten path. We had to go out of our way to get here to pick up a poker…read morechip for NJ. They sell theirs for $3.50 each which is a little bit higher than the $3 average. Their bike prices were extremely high. Strangely sales did not even approach us even when we looked at the bikes. It is unusual for a Harley dealer to not have sales hound every person walking in the door but they didn't even talk to us here. They had some great shirt designs so my girlfriend picked one up. She likes it when they don't sexualize women on the t-shirts but make them look normal and represent the female riders out there. If you're reading this and have been to any Harley dealers or events it's probably not surprising that most women appear half naked on these shirts. She was happy to see a realistic woman and got the shirt (not the one in my photos I just liked the Irish one). They had some interesting old show bikes around the dealership and a nice customer/HOG lounge area. Parking lot was kinda small.

Bought a bike earlyish summer and everyone was helpful until I put my payment down for the bike…read morethen all communication sucked. Check engine light was on as soon as picked up the bike so they clearly didn't do the test ride before hand. Said to just ride it out, it'll go away lol a cylinder was leaking, dunno how you miss that. All the cosmetic work that was promised for the bike wasn't even touched and the salesmen stopped all communication with me. A lot of false promises were made and since I've been talking to other people about the shop it's not uncommon. I worked with this dude Aj, I'd avoid him as much as you can. Bike still has all the cosmetic stuff wrong with it and my tail/break lights stopped working shortly after and still can't get a text back. Go to shoreline save yourself the trouble

First off, when I called for a quote I received very reasonable prices, like $120 to add crash bars…read moreand blinker swap. When I got there I was told 340 for blinker swap, (I brought my own.) fuse change, and to check to see if the previous owner had tripped a safety on the clutch. I told them to drop the clutch inspection and just do the fuse and blinkers which came out to 180. They also ask you to pay up front based off of your own diagnostic of the problem. They wrote up the fuse issue as an electrical problem which was 100$ extra from the the actual problem which was a light bulb. Originally I was asked to pay 10$ extra for a light bulb on top of the electrical work that the bike did not need, but was eventually refunded. 80 dollars for blinker installation and a bulb still seems pricy. Especially since I could have done these repairs myself.

Probably the worst customer support experience of my life…read more I was scheduled to pick up a U-Haul truck from this "facility" because apparently U-Haul will just authorize anyone to become a franchise. When I arrived two young men were already on the phone with U-Haul customer support because the guy behind the desk could not find their reservation. When he finally found their reservation they were told they did not have enough trucks and the previous renters had not returned yet. The exact same process happened to myself and an elderly woman. The employee then left to look at the motorcycles in the shop and would not acknowledge us when we spoke directly to his face. Finally after about 15 minutes he agreed to speak with the customer service rep on our phone. They said we had to pick up from a different facility several miles away. Good thing I first checked with customer support before going to the other far away facility because the idiot at Head Gone had given me the wrong address and the backup truck was only about a mile away from Head Gone. As I left Head Gone I complained to another person that works there. His response was "What do you want me to do? They didn't return with the truck". When I explained that he is running a business and the obvious thing to do would be to schedule renters with enough buffer time in order to allow for late returns and that it was embarrassing that 3 different renters were all unable to get a single truck at the same time he responded by yelling and threatening me. When I realized I was in a screaming match with a 50 year old supposed business owner I decided to leave. Truly the most unprofessional experience of my life.