Two years ago we noticed the roof in the kitchen (below the master bath) was deterioting. The home…read morewas original 1972, so obviously had a shower pan leak. We contacted Kitchen and Shower Expo and had them do the work, which entailed replacing the shower pan, some carpentry work, and retiling the bottom section of the walk in shower ($8k). Less than 2 years later, the grout around the drain for about a foot and a half is COMPLETELY gone, it sags a bit, a cut tile by the drain is broke, and now I see a brown spot developing on the ceiling directly below it, indicating a leak. I am a firm believer that crap happens... It just needs to be fixed. We contacted them, and while yes I understand it is out of the 1 year window, they refuse to fix their issue without almost $1000 payment. Fine... The contract says 1 year, they can do that, even though I feel it is a poor business practice not to see that this as something beyond the contract. As she said, "We have never seen damage that bad in such a short period of time." She says it's lack of maintenance, the 3 other companies that have see it in person say otherwise. Being that, I just want to make sure future customers see what COULD happen to them, and weigh the risks. Now, Star will probably come on here and say we didn't maintain it... The original shower had been here for 51 years, and other that your typical wear and tear, the grout was good condition. She's also going to point out a piece of tile that broke off in the corner of the shower, and insinuate it fell off the side trim because of lack of upkeep. That piece of tile was one of the pieces that broke off around the drain, NOT the side trim. I have inspected the wall trim... No piece is missing. They did a fine job along the wall. No complaints there. So, long story short, 51 years, grout was still good. Kitchen and Bath Expo replace it, and less than 2 years the shower itself is worse than it was before. Is this a one off situation? Maybe. It's up to you if you want to risk it.

Star designed the bathroom and it turned out beautiful. I have received a lot of compliments. The…read morecrew that came was excellent. You could tell they knew what they were doing. They addressed every concern through out the whole process. They always showed up on time. I am extremely satisfied and I would highly recommend Kitchen and Bath Repo.

Continually pleased with my experience at Ferguson--whether it be as a homeowner or on behalf of my…read moredesign clients. Each time I walk through those doors, I am offered a warm welcome (and a life-sustaining coffee!) Not once have I felt I was a bother or like I was interrupting anyone's day, which is sadly not the case in all establishments. Aside from a pleasant experience, the team at Ferguson exceeds expectations with their in-depth product knowledge. I truly value the investment of continued education and how that information is then shared with me and my clients, equipping us to make the best selections with complete clarity. Where I feel Ferguson shines brightest is in their handling of any issue that may arise. When life inevitably throws a wrench, the true measure of service is how any wrinkle is addressed. The Ferguson staff has yet to disappoint, bending over backward to smooth any issue out whether it is their responsibility or not. With that in mind, shop at Ferguson with confidence that you are receiving the best service before and after your purchase!

I am extremely upset with this entire experience, and I've already shared my disappointment with…read moremultiple people and will continue to do so. It should never take months of back-and-forth just to receive appliances. After all that waiting, the presite technician showed up only to tell me that both the electrician and the kitchen designer did shotty work and that "they should know better." After waiting all this time, the presite appointment was not only unhelpful but completely inappropriate. Instead of reviewing the site professionally or offering solutions, the presite technician made dismissive and unprofessional comments, stating that the electrician and the kitchen designer did "shotty work" and that "they should know better." There was no attempt to work collaboratively or explain what was actually needed to move forward. The appointment felt more like blame-shifting than a productive step in the process. Additionally, I felt uncomfortable during this appointment. I was alone in my home, and the way I was spoken to felt condescending and dismissive. I genuinely felt that I was treated this way because I am a woman and was alone at the time. That is completely unacceptable and should never happen in a professional setting. When the installers finally arrived today, they were professional and courteous, which I appreciated. Unfortunately, during the installation, our vent hood was scratched. This is especially upsetting given how long we waited and how much this project has already cost us in time and stress. Now we are left dealing with additional repairs and coordination that should never have been our responsibility. Throughout this process, I reached out to the manager, Olivia, several times. I even contacted designers who said they would email her directly on my behalf. Not once did I hear from her. On top of that, in six months, we have never once heard from Malieka, who took our credit card information and then completely disappeared. There was no follow-up, no communication and no accountability. We are not wealthy people. We saved, planned and chose to invest our hard-earned money into a nice kitchen, and we trusted this company with that investment. After everything we've dealt with, I will never spend another dime here again, and I plan to make sure others know about this experience as well. If Olivia were a true manager, she would have listened, communicated, and addressed concerns. Instead, she did absolutely nothing. This has been one of the most disappointing customer service experiences I have ever had.

Rodney did an exceptional job on our kitchen remodel, which was far from straightforward. We had a…read morelarge soffit filled with pipes and electrical that could have limited the design, but he was able to thoughtfully rework everything into a much slimmer, cleaner look while increasing functionality. What stood out most was his problem-solving skills. He consistently looked for ways to save us money and he was flexible and professional while working through an extended timeline due to unexpected mold remediation. As with any major renovation, there were a few design details to work through, but Rodney ultimately brought our vision to life. The finished kitchen is beautiful and exceeded our expectations. We're very happy with the result and would confidently recommend him to anyone taking on a complex remodel!

I recently hired Rodney with Full Circle Kitchen and Bath to replace my countertops and remove an…read moreoutdated, high breakfast bar. The entire process was seamless. Rodney partnered with Quality Stone in Virginia Beach, and their service--from selection to installation--was superb. ​Rodney provided a very fair price and handled every detail, including removing the bar, relocating an outlet, replacing 3 other outlets and installing a new sink and faucet. He even suggested a beautiful backsplash tile and helped me replace a 15-year-old over-the-range microwave with a new Whirlpool at a great price. Rodney is incredibly reliable, punctual, and truly available seven days a week. I highly recommend Full Circle Kitchen and Bath and will definitely call them for out next project

Our experience with The Bath Shop had both frustrating lows and ultimately a strong recovery…read more At the beginning, everything felt promising. Cat, the designer, was fantastic to work with--knowledgeable, responsive, and easy to communicate with. We were pleasantly surprised by how quickly we were able to get on the schedule, and at that point, we felt confident we had chosen the right company. Unfortunately, once the work began, it became clear that the quality of the initial installation was not acceptable. The shower pan did not drain properly, the original 20-year-old liner was not replaced, and there were a number of cut corners that raised serious concerns. It was disappointing, especially given the cost and our expectations going into the project. That said, what truly turned the experience around was how the company handled these issues. Aaron and Noah stepped in and responded in a very professional and accountable way. They took our concerns seriously and committed to making things right. A new crew was brought in, and the difference was night and day. The second crew was professional, efficient, and clearly took pride in their work. They redid the project properly, addressed all previous issues, and delivered a final result that we are genuinely happy with. While the process had its hiccups, the company's willingness to stand behind their work and correct mistakes restored our confidence. In the end, we are very pleased with the finished bathroom and appreciate the effort it took to get there.

I used Kitchen and Bath shop for an owner's suite bathroom remodel. The process was very smooth,…read morethe work started and completed on time, and the contractors were very respectful of my home. The work exceeded my very high expectations. I would definitely use them again!! Highly recommend!!

The floor supervisor Taylor was amazing! She literally walked us through our selection and if that…read morewasn't enough she prevented what would have been a major mistake from occurring. She is very knowledgeable, professional, and goes the extra mile!!

Well that was easy…read more Floor & Decor made finding and buying tile and flooring ridiculously easy. We brought some pictures with us of what we had in mind for our new bathroom and the knowledgable salesperson took us to where we needed to be and spoke to us about the pros and cons of the various types of materials and styles. We learned more in 30 minutes than from all of the books and magazines we poured over for weeks. In addition, F&D is used to working with contractors, so they're open early (7 am) to accommodate. The prices are competitive with anything we saw at Home Depot or Lowe's and the stock, quality, knowledge, and overall service was 1000% better. We made our entire purchase on the spot and they loaded up my truck within 20 minutes. Any material we don't use can be returned for full refund. Pretty awesome. I would recommend this as the go to place for tile and flooring without hesitation!

I have had the privilege of working with Monarch Building on a couple different projects. The first…read morewas adding a deck to the rear of the house in place of the old stone patio. The professionalism, quality of work and attention to detail was fantastic. The second project was a bathroom remodel following a failed remodel done by another contractor only 4 years prior. Tony and Terry came in, assessed the situation and presented a plan on how to take care of everything. Again, the quality of work and attention to detail was beyond reproach. Yes, it was an expensive project, but their work justifies the cost. I will without a doubt, hire Monarch Building for all future projects! If you're in need of a contractor, and one that cares about his clients as well as the quality of work being provided, Tony and Monarch Building should be your go to. Icing on top, Tony and crew will even play with your dogs and set them at ease with them being around doing work on your property.

We felt so lucky to have found Monarch Building when we bought our new home. After closing, we had…read moreabout a month before moving in. Monarch was able to repaint the entire interior, replace all the carpet, and convert a combo tile/carpet floor to LVP in the span of three weeks. Their work was excellent quality and Tony was wonderful at coordinating the projects to be sure things were done correctly and in a timely fashion. He was also very practical and made great recommendations that stayed within our budget. We plan on replacing windows in the next couple years, so he advised against any repainting any windows so we wouldn't be paying for them twice. This was our first home and some of these decisions I needed guidance on. Tony and Monarch Building helped us though the process and truly made our home feel like our own.

This is a cooks dream store. I could spend hours in here looking at everything…read more So...many....items...... Ladies....be careful with big purses on your shoulder. They have everything you could possibly imagine. Lots of Le Creusets, kitchen gadgets, dishes, bowls, kitchen towels...the list goes on and on and on. The ladies are so helpful and kind. They even have cooking classes all the way in the back of the store. It is a little pricy though. Not a place I would shop often but I would definitely window shop or go for a hard to find item. If you like to cook or bake or know someone that does, definitely check out this store. I know I will be back.

Kiddo and I went out for brunch today and with the store being so close by as usual I found myself…read morewindow shopping here. The thing I like about this place, in the back of the store, they actually have cooking classes. So Mini me and I signed up for their knife using class. Being a home cook, learning proper knife skills is very important, also proper cleaning of kitchen knives is useful. And this is what the class is about. I really wanted to sign up for other classes, but let's face it, the other 3 classes just didn't hit it with me. Sushi class, beef Wellington, finally another fish cooking class. Nah, it's just not my cup of tea. With this class, kiddo will have to be away from me. The reason being is that she is a lefty while I use my right hand. With her being left handed, watching her with sharp objects just gives me an anxiety attach! Another impressive thing about The Kitchen Barn, everything is made in America. Now that is something that I can support. Also, they showed me wooden products that were made from Floyd, Virginia. Yes, Floyd is in the mountains of Virginia. But as a consumer, I really do enjoy supporting local or American made as much as possible. Although you pay more here. It's worth supporting our local economy as much as possible. So Woo Hoo!

***UPDATE TO ORIGINAL POST** - owner reached out and sent…read moresomeone to the house to correct their installation. Overall I'm happy with the quality of the product- and I'm happy for the fact that they corrected the situation . --------------------------- "NO guarantee of product" - improper installation I went with stonewood kitchen for a whole new kitchen remodel and they also did the installation. 5 years after the install the cabinets began separating at the seam. If you look at the pictures- my pantry system they installed was not correctly done and lack proper structure and support since the side cabinet wall started separating.I do not have excess weight on the shelves - and you can see no damage from misuse. There is perfect separation at the seam as indicative of improper installation and/or faulty design. I reached out to the company and they said they do not guarantee their product

zero stars not available! These people are rude, cannot communicate the simplest of ideas in…read moreEnglish and will literally yell at you in another language when they either don't understand or run into a problem. I will NEVER use them again. I would literally pay any markup to avoid the lousy service, communication and abuse. I come from immigrants, so don't misunderstand, the issue is bad service and communication!

The choice to return an on line purchase to the store wasn't mine. It was the only return option…read morefor the item that didn't work. I thought it would be a simple stop on the way home from the bakery. Not so! My bad back had been especially awful with the weather this week. So I searched for a handicapped parking space on the parking aisles near the entrance. To my surprise there were none. What I had thought were handicapped spots were for customer pickup. The only reason I can envision this parking choice is for the convenience of their employees, not their customers. Down the aisles I drove until I finally found handicapped parking. They were on an aisle near the exit. I walked to the exit door and found it wouldn't open. There was a checkout clerk nearby who wasn't busy. So I knocked on the door.....several times. He finally came & let me in. I told him there needed to be handicapped spaces near the entrance door. No reply. Why couldn't they at least let the exit doors open from the outside? The sign for Customer Service was far, actually near the entrance door. After waiting in line, I was really struggling. And it was obvious. When my turn came the young woman clerk looked at my box as if it were an aberration. She turned to what was obviously her supervisor so I said "I have the scan for the return on my phone." I had it opened & ready for her to ask for the entire time I was in the line. While she was processing the return I told her that there should be handicapped parking near the entrance door. No response. Was I invisible? After I had my return receipt I had to walk back to the exit to get to my vehicle. The whole experience was a nightmare. I hope I never have to return an item to that store again. The value of my having to pay return shipping would be worth not having to experience pain & poor customer service.

Let me begin by stating that I have ALWAYS received excellent customer service at this Lowe's on…read moreHolland Road Virginia Beach, and this time was not exception. I guess my issue is more about their policy, not the customer service. I purchased this Project Source filter #5638704 and it says it replaces the LT800P but it will not screw in at all. The worst part is that Lowe's will not let me return and pay the difference for the OEM LG model because I tried to install it and they can't 'resell' it. How can I know if it works if I don't try it? Why would you want to resell something that doesn't work??? They seem to care about their profit much more than customer satisfaction! I promptly found the LG version on their shelf for twice and much and paid for it, just to make sure that the issue was the product and not my fridge - it worked fine of course! I was told to contact the manufacturer. I can't really blame the manufacturer because sometimes things just don't work right. But I bought it from Lowe's, so I would expect THEM to contact the manufacturer and make sure I leave satisfied. I went to BBB and learned that they are not accredited - and I can see why! I wonder how Home Depot would have handled this situation. I guess I may find out because that is where I will be spending my money from now on!

I've used Ferguson for a few plumbing parts that I ordered and they carry a lot of inventory of…read morequality items. The staff was helpful to make sure I got the correct part. They carry quality parts such as Delta, Kohler and Moen. One of my parts was shipped and arrived overnight. I would recommend and ask for Jamie.