I also had an incident at one of these stores. Don't use these stores, because the communication…read moreis not there. Also they make up answers as they go. And Don't even think about a return or exchange! They have a small sign somewhere by the checkout counter. Beware!

Late yesterday evening I stopped in to purchase a washer and dryer. The customer service was…read morehorrible from the start. One of the guys (the short one) acted as if he barely knew English. My husband said excuse, we're looking to buy a washer and dryer. The guy said WHAT! I found that to be rude for a salesperson to say to a customer who is trying to inquirer about their products. I was ready to walk but my husband insisted that the prices were low enough and to let him handle it, so I did. The lady who also worked there was bilingual Spanish and English. She was courteous and tried to assist my daughter and I by answering our questions politely. We picked a washer and dryer. Then noticed the cord was missing to the dryer so we selected a different dryer. Note that there were stickers on the washers and dryers that listed basic specs. We ask about warranty. We were told that there would only be 1 year warranty but we could pay $150 3yr. extended warranty. I asked for a copy. The guy fiddled around and then began acting like he didn't understand so I explained that I wanted the warranty to the lady and then she translated to the guy. The guy had a little boy there who was about 7- or 8 and he was trying to translate speaking English very well. My husband again decides we will just pay for the items. I was uncomfortable and felt as if we should run because the business was coming across very shady and not legitimate (like scammers). We leave the store just before closing on a Friday night, 11/29/2024. When we get to my daughters' home before removing the dryer from our truck we noticed that the dryer is gas. The place where my daughter is staying doesn't have a gas hook up to install the dryer. We never unloaded the dryer. We took the dryer back to the store to exchange it for an electric dryer. The same guy was not nice and told us we could t exchange the dryer. He wasn't flexible at all. We were leaving the Virginia area to head back to New Jersey that same night and couldn't wait until Monday. The original packing was intact. He ended up calling a lady who spoke English. She told my husband that she would try to help with exchanging but it would have to wait until Monday. Then the guy said if we had come back to the store by 12noon Saturday he would have been able to help. Now he is making up the rules as he goes. It was 1:03pm when we arrived at the store. We are now stuck with this gas dryer. We still needed a dryer so we had to go buy one at a reputable business. The lower price ultimately cost us 3x's the price. Go to Lowes they were having a Black Friday sale and the service was professional and quick. Horrible Service, layers about warranties, unprofessional, and if you don't speak Spanish definitely don't go here because the short Sales guy is rude, not customer friendly and the business is all around shady.

All I can say is WOW!!!! East Coast Appliance you all rock!!! Needed a new refrigerator and Josh y…read moresales rep did a fantastic job! Shout out to Valentine and Carlos the delivery men did a perfect install job! Love love love East Coast Appliance.

I purchased a Samsung Refrigerator for almost 5000.00. several days later, they were to deliver it…read more When the delivery here, they this refrigerator would not fit my small kitchen. So it never came into my home. So I called the office straight away to tell them what happened and cancel the refrigerator. I was told I would get a refund. That was on December 8. Then I called again, December 9. Then I called December 15 and again on the 24th. Now it's December 30 and they still have not refunded my money. If I were you, I would totally skip this place. I don't think JR made any effort to help me in this matter.

My wife and I decided to try ECA after her sister had recently purchased a brand new "French door"…read morerefrigerator and she had a positive experience. We went to the Military Hwy location and Ty met us as we walked in. Ty was very friendly and patient with us as we were shopping for a new refrigerator and an electric range. He showed us what they had and we picked out the ones we wanted, he was great to work with and he completed the transaction with ease. My made us feel like valued customers so we vowed to look him up when we return to shop for a washer and dryer real soon before he goes on vacation. Great selection, great value. Will update review once we receive delivered items, unpacked and installed.

east coast appliance rocks!! great place, friendly service, easy delivery! lots of great inventory!…read morewe bought a fridge, and a stove! very professional! thanks, george

We were assisted by Charlene at the Customer Service Desk. She went above and beyond to assist us,…read moreas well as many others waiting in line. She always smiled and kept her cool under trying circumstances. Charlene is definitely an asset to The Home Depot!

Do not use this HD for appliance delivery!!…read more Whomever Home Depot (Celebration Station) uses for appliance delivery is awful. Delivery team (two people) did not use a dolly to bring a new refrigerator in to my house an up to the second floor. In not using a proper dolly, they manhandled the fridge up the stairs doing significant damage to the hardwood stair steps and engineered flooring at the top of the stairs. They also tracked a bunch of mud into the house. Then they literally stood there with their hand out for a tip. I filed a claim with HD's delivery insurance company (Sedgwick). Absolutely awful. Sedgwick takes a week to answer emails. They claim they called me, but no Voicemail left and no record of calls on my AT&T call log. Seems Sedgwick is ghosting me, just hoping I'll go away. Called HD Celebration Station and they did not care.

Continually pleased with my experience at Ferguson--whether it be as a homeowner or on behalf of my…read moredesign clients. Each time I walk through those doors, I am offered a warm welcome (and a life-sustaining coffee!) Not once have I felt I was a bother or like I was interrupting anyone's day, which is sadly not the case in all establishments. Aside from a pleasant experience, the team at Ferguson exceeds expectations with their in-depth product knowledge. I truly value the investment of continued education and how that information is then shared with me and my clients, equipping us to make the best selections with complete clarity. Where I feel Ferguson shines brightest is in their handling of any issue that may arise. When life inevitably throws a wrench, the true measure of service is how any wrinkle is addressed. The Ferguson staff has yet to disappoint, bending over backward to smooth any issue out whether it is their responsibility or not. With that in mind, shop at Ferguson with confidence that you are receiving the best service before and after your purchase!

I am extremely upset with this entire experience, and I've already shared my disappointment with…read moremultiple people and will continue to do so. It should never take months of back-and-forth just to receive appliances. After all that waiting, the presite technician showed up only to tell me that both the electrician and the kitchen designer did shotty work and that "they should know better." After waiting all this time, the presite appointment was not only unhelpful but completely inappropriate. Instead of reviewing the site professionally or offering solutions, the presite technician made dismissive and unprofessional comments, stating that the electrician and the kitchen designer did "shotty work" and that "they should know better." There was no attempt to work collaboratively or explain what was actually needed to move forward. The appointment felt more like blame-shifting than a productive step in the process. Additionally, I felt uncomfortable during this appointment. I was alone in my home, and the way I was spoken to felt condescending and dismissive. I genuinely felt that I was treated this way because I am a woman and was alone at the time. That is completely unacceptable and should never happen in a professional setting. When the installers finally arrived today, they were professional and courteous, which I appreciated. Unfortunately, during the installation, our vent hood was scratched. This is especially upsetting given how long we waited and how much this project has already cost us in time and stress. Now we are left dealing with additional repairs and coordination that should never have been our responsibility. Throughout this process, I reached out to the manager, Olivia, several times. I even contacted designers who said they would email her directly on my behalf. Not once did I hear from her. On top of that, in six months, we have never once heard from Malieka, who took our credit card information and then completely disappeared. There was no follow-up, no communication and no accountability. We are not wealthy people. We saved, planned and chose to invest our hard-earned money into a nice kitchen, and we trusted this company with that investment. After everything we've dealt with, I will never spend another dime here again, and I plan to make sure others know about this experience as well. If Olivia were a true manager, she would have listened, communicated, and addressed concerns. Instead, she did absolutely nothing. This has been one of the most disappointing customer service experiences I have ever had.

The choice to return an on line purchase to the store wasn't mine. It was the only return option…read morefor the item that didn't work. I thought it would be a simple stop on the way home from the bakery. Not so! My bad back had been especially awful with the weather this week. So I searched for a handicapped parking space on the parking aisles near the entrance. To my surprise there were none. What I had thought were handicapped spots were for customer pickup. The only reason I can envision this parking choice is for the convenience of their employees, not their customers. Down the aisles I drove until I finally found handicapped parking. They were on an aisle near the exit. I walked to the exit door and found it wouldn't open. There was a checkout clerk nearby who wasn't busy. So I knocked on the door.....several times. He finally came & let me in. I told him there needed to be handicapped spaces near the entrance door. No reply. Why couldn't they at least let the exit doors open from the outside? The sign for Customer Service was far, actually near the entrance door. After waiting in line, I was really struggling. And it was obvious. When my turn came the young woman clerk looked at my box as if it were an aberration. She turned to what was obviously her supervisor so I said "I have the scan for the return on my phone." I had it opened & ready for her to ask for the entire time I was in the line. While she was processing the return I told her that there should be handicapped parking near the entrance door. No response. Was I invisible? After I had my return receipt I had to walk back to the exit to get to my vehicle. The whole experience was a nightmare. I hope I never have to return an item to that store again. The value of my having to pay return shipping would be worth not having to experience pain & poor customer service.

Let me begin by stating that I have ALWAYS received excellent customer service at this Lowe's on…read moreHolland Road Virginia Beach, and this time was not exception. I guess my issue is more about their policy, not the customer service. I purchased this Project Source filter #5638704 and it says it replaces the LT800P but it will not screw in at all. The worst part is that Lowe's will not let me return and pay the difference for the OEM LG model because I tried to install it and they can't 'resell' it. How can I know if it works if I don't try it? Why would you want to resell something that doesn't work??? They seem to care about their profit much more than customer satisfaction! I promptly found the LG version on their shelf for twice and much and paid for it, just to make sure that the issue was the product and not my fridge - it worked fine of course! I was told to contact the manufacturer. I can't really blame the manufacturer because sometimes things just don't work right. But I bought it from Lowe's, so I would expect THEM to contact the manufacturer and make sure I leave satisfied. I went to BBB and learned that they are not accredited - and I can see why! I wonder how Home Depot would have handled this situation. I guess I may find out because that is where I will be spending my money from now on!

If you're in the market for any new appliances, check out Southland Appliance, located on Indian…read moreRiver Road in the heart of Chesapeake. They have competitive prices on all of the top brands and they also service what they sell. The staff is friendly and very knowledgeable about their products. Check them out, you'll be happy that you did and you can rest assured that you are supporting our local businesses.

We priced a GE Stove at East Coast and Southland Appliance. Southland was over $150 less for the…read moresame product. Installation cost was $250 less than East Coast and a new gas hose was half price at less than $70. The installers took their time to perfectly level the stove, were extremely courteous and respectful compared to when East Coast installed our new refrigerator.

Oh my goodness... I purchased my furniture in full February 23, 2015 (the money was completely…read moredebited from my account on the 24th) with a scheduled delivery date of the 24th of February (next day delivery). But lo and behold, February 24th gets here, and I receive a phone call (late in the evening) indicating my furniture wasn't ready, and to help me avoid having to pay separate delivery costs, I'd receive another call when my furniture set was complete. Expecting my wait time to only be a week or 2 counting snow and ice days, I didn't have a severe issue with it not being ready. It was just a little annoying that no one thought the situation through while I was at the store and asked for next day delivery. Being a new customer and how they readily accepted my choice of delivery date, I figured everything was already in stock at the warehouse..... But, long story short, for the next MONTH, I'd receive a random phone call with news of my furniture not being ready, and here it is APRIL 3, 2015, and I STILL HAVEN'T received my furniture! I haven't even received my weekly phone call yet! I've ordered merchandise from China that have gotten here quicker! It's as if AF has to manually design and custom build each piece of my furniture set instead of simply ordering and having it delivered! I must say I'm utterly flabbergasted at the time I've had to wait. This is absolutely ridiculous. I think the next place I should pay a visit to is NavyFed so I can be issued a refund. Hopefully, that won't take another MONTH.

Customer service was great except for the part of them not telling me there is a addition $99…read moreprocessing fee when financing with them so now im paying more for the mattress when I couldve just paid the original price for cheaper. Thanks.

My review specifically refers to online order pickup. It was hassle free and quick. Clear sign…read moreshowing customer return and pickup located by one of the entrances. I brought my driver's license to ensure that they can verify my identity. My order was quickly retrieved from their shelves/lockers, put in a bag when asked and I can get a receipt either printed or emailed. All took 5 minutes!

If you know, you know! Just in case you don't...popped in to pick up soil for front lawn. The Home…read moreDepot always has a good selection of items. The flowers for planting are beautiful. Their selection of houseplants is good. The service is good when needed. The prices are normal.

We purchased a Sub-Zero Refrigerator from them. The installation went great and the installer was…read moreprofessional and knowledgeable. However, recently the handle came off of the freezer drawer and when we called their service department we received the worst service imaginable. The service department gave us the run around. Acted like they didn't know how to handle the situation. Stated they needed to talk to someone in their organization and someone would call us back. We never heard from anyone. No one ever called us back. So we called them again and got the same story. Again, no one ever called us back. We were so frustrated by the situation, we called Sub-Zero directly. Sub-Zero told us East Coast Appliance Builder Direct is NOT an authorized service provider for Sub-Zero, and the closest one to Virginia Beach was 100 miles away! The problem had nothing to do with the mechanical workings of the refrigerator, it was just the handle. Sub-Zero was great, they sent us a video on how to remove the panel and fix the problem. Hopefully, in the future we will never need to have service done on our refrigerator, because their is no one locally to service it. Sub-Zero makes a great product but before you purchase one, please understand that no local company is authorized to service it.

From the owner: Locally-owned and operated since 1988, East Coast Appliance is the best and largest appliance store…read morein Virginia Beach, VA that sells all major appliance brands. Named "The Discount King", East Coast Appliance specializes in discount appliance. We sell it all - new and used appliances, scratch and dent appliances, and our very own refurbished appliances. We cater to any budget and guarantee the best price always. Visit our showroom located off of Laskin Rd to shop our in-stock appliances or shop online today.