All I can say is WOW!!!! East Coast Appliance you all rock!!! Needed a new refrigerator and Josh y…read moresales rep did a fantastic job! Shout out to Valentine and Carlos the delivery men did a perfect install job! Love love love East Coast Appliance.

Customer service needs improvement At the Laskin road location. Poor communication. Long wait on…read morefridge. Wouldn't recommend

Our dishwasher stopped working earlier in the week, and Friday a repairman (not from this company)…read more gave us the bad news that the broken part had a price tag of almost $500... prompting us to look for a new one to replace it. Off we went to East Coast Appliance on Military Hwy, in Norfolk. The salesperson (Carol) who helped us finalize the purchase was knowledgeable, patient and friendly. In no time at all we had determined which model we wanted, located it in their warehouse, and made arrangements for a delivery and installation in just 2 days! She certainly set our expectations high for what to expect. The person who kept in touch by text to update us while we waited was on point, timely dispensing needed information thorughout the day on Sunday. And that app you use with the map is such a stress reliever -- no wondering and worrying anymore for those of us waiting at home. Finally, our tech James was the best! He obviously knew what he was doing, and was efficient and businesslike without losing his ability to be friendly. He was in and out quickly with no fuss or mess left for us to deal with. And, of course, the new dishwasher works like a charm. Thank you for employing the three people we dealt with. They changed our "kitchen calamity" into a "dishwasher delight".

My wife and I decided to try ECA after her sister had recently purchased a brand new "French door"…read morerefrigerator and she had a positive experience. We went to the Military Hwy location and Ty met us as we walked in. Ty was very friendly and patient with us as we were shopping for a new refrigerator and an electric range. He showed us what they had and we picked out the ones we wanted, he was great to work with and he completed the transaction with ease. My made us feel like valued customers so we vowed to look him up when we return to shop for a washer and dryer real soon before he goes on vacation. Great selection, great value. Will update review once we receive delivered items, unpacked and installed.

We were assisted by Charlene at the Customer Service Desk. She went above and beyond to assist us,…read moreas well as many others waiting in line. She always smiled and kept her cool under trying circumstances. Charlene is definitely an asset to The Home Depot!

terrible. purchased a grill and paid cash. scheduled cookout and invited lots of family and…read morefriends. when i went to use the grill it was broken, knob on front of grill missing. found it inside the grill...to my surprise also found grease in a grease trap ...obviously the grill was used. can't express my dissapointment. have used home depo fr over 14 years but thier competition is right around the corner. i mean who sells a used grill???? when ireturned it the manager practically called me a liar.

Continually pleased with my experience at Ferguson--whether it be as a homeowner or on behalf of my…read moredesign clients. Each time I walk through those doors, I am offered a warm welcome (and a life-sustaining coffee!) Not once have I felt I was a bother or like I was interrupting anyone's day, which is sadly not the case in all establishments. Aside from a pleasant experience, the team at Ferguson exceeds expectations with their in-depth product knowledge. I truly value the investment of continued education and how that information is then shared with me and my clients, equipping us to make the best selections with complete clarity. Where I feel Ferguson shines brightest is in their handling of any issue that may arise. When life inevitably throws a wrench, the true measure of service is how any wrinkle is addressed. The Ferguson staff has yet to disappoint, bending over backward to smooth any issue out whether it is their responsibility or not. With that in mind, shop at Ferguson with confidence that you are receiving the best service before and after your purchase!

I am extremely upset with this entire experience, and I've already shared my disappointment with…read moremultiple people and will continue to do so. It should never take months of back-and-forth just to receive appliances. After all that waiting, the presite technician showed up only to tell me that both the electrician and the kitchen designer did shotty work and that "they should know better." After waiting all this time, the presite appointment was not only unhelpful but completely inappropriate. Instead of reviewing the site professionally or offering solutions, the presite technician made dismissive and unprofessional comments, stating that the electrician and the kitchen designer did "shotty work" and that "they should know better." There was no attempt to work collaboratively or explain what was actually needed to move forward. The appointment felt more like blame-shifting than a productive step in the process. Additionally, I felt uncomfortable during this appointment. I was alone in my home, and the way I was spoken to felt condescending and dismissive. I genuinely felt that I was treated this way because I am a woman and was alone at the time. That is completely unacceptable and should never happen in a professional setting. When the installers finally arrived today, they were professional and courteous, which I appreciated. Unfortunately, during the installation, our vent hood was scratched. This is especially upsetting given how long we waited and how much this project has already cost us in time and stress. Now we are left dealing with additional repairs and coordination that should never have been our responsibility. Throughout this process, I reached out to the manager, Olivia, several times. I even contacted designers who said they would email her directly on my behalf. Not once did I hear from her. On top of that, in six months, we have never once heard from Malieka, who took our credit card information and then completely disappeared. There was no follow-up, no communication and no accountability. We are not wealthy people. We saved, planned and chose to invest our hard-earned money into a nice kitchen, and we trusted this company with that investment. After everything we've dealt with, I will never spend another dime here again, and I plan to make sure others know about this experience as well. If Olivia were a true manager, she would have listened, communicated, and addressed concerns. Instead, she did absolutely nothing. This has been one of the most disappointing customer service experiences I have ever had.

None of the plants are watered, they're all dying.The clerk is extremely rude…read more She didn't even acknowledge me.She just read everything up, didn't say it word. I was the only customer. There was no excuse for her rudeness. I'm gonna look up her number and report her to corporate.Because she shouldn't be working in a store with people

The choice to return an on line purchase to the store wasn't mine. It was the only return option…read morefor the item that didn't work. I thought it would be a simple stop on the way home from the bakery. Not so! My bad back had been especially awful with the weather this week. So I searched for a handicapped parking space on the parking aisles near the entrance. To my surprise there were none. What I had thought were handicapped spots were for customer pickup. The only reason I can envision this parking choice is for the convenience of their employees, not their customers. Down the aisles I drove until I finally found handicapped parking. They were on an aisle near the exit. I walked to the exit door and found it wouldn't open. There was a checkout clerk nearby who wasn't busy. So I knocked on the door.....several times. He finally came & let me in. I told him there needed to be handicapped spaces near the entrance door. No reply. Why couldn't they at least let the exit doors open from the outside? The sign for Customer Service was far, actually near the entrance door. After waiting in line, I was really struggling. And it was obvious. When my turn came the young woman clerk looked at my box as if it were an aberration. She turned to what was obviously her supervisor so I said "I have the scan for the return on my phone." I had it opened & ready for her to ask for the entire time I was in the line. While she was processing the return I told her that there should be handicapped parking near the entrance door. No response. Was I invisible? After I had my return receipt I had to walk back to the exit to get to my vehicle. The whole experience was a nightmare. I hope I never have to return an item to that store again. The value of my having to pay return shipping would be worth not having to experience pain & poor customer service.

If you're in the market for any new appliances, check out Southland Appliance, located on Indian…read moreRiver Road in the heart of Chesapeake. They have competitive prices on all of the top brands and they also service what they sell. The staff is friendly and very knowledgeable about their products. Check them out, you'll be happy that you did and you can rest assured that you are supporting our local businesses.

We priced a GE Stove at East Coast and Southland Appliance. Southland was over $150 less for the…read moresame product. Installation cost was $250 less than East Coast and a new gas hose was half price at less than $70. The installers took their time to perfectly level the stove, were extremely courteous and respectful compared to when East Coast installed our new refrigerator.

Oh my goodness... I purchased my furniture in full February 23, 2015 (the money was completely…read moredebited from my account on the 24th) with a scheduled delivery date of the 24th of February (next day delivery). But lo and behold, February 24th gets here, and I receive a phone call (late in the evening) indicating my furniture wasn't ready, and to help me avoid having to pay separate delivery costs, I'd receive another call when my furniture set was complete. Expecting my wait time to only be a week or 2 counting snow and ice days, I didn't have a severe issue with it not being ready. It was just a little annoying that no one thought the situation through while I was at the store and asked for next day delivery. Being a new customer and how they readily accepted my choice of delivery date, I figured everything was already in stock at the warehouse..... But, long story short, for the next MONTH, I'd receive a random phone call with news of my furniture not being ready, and here it is APRIL 3, 2015, and I STILL HAVEN'T received my furniture! I haven't even received my weekly phone call yet! I've ordered merchandise from China that have gotten here quicker! It's as if AF has to manually design and custom build each piece of my furniture set instead of simply ordering and having it delivered! I must say I'm utterly flabbergasted at the time I've had to wait. This is absolutely ridiculous. I think the next place I should pay a visit to is NavyFed so I can be issued a refund. Hopefully, that won't take another MONTH.

Customer service was great except for the part of them not telling me there is a addition $99…read moreprocessing fee when financing with them so now im paying more for the mattress when I couldve just paid the original price for cheaper. Thanks.

Always helpful staff and great discounted necessities for the garden! I came here to buy garden…read moresoil, top soil and mulch gif my little raised vegetable garden. I had asked for assistance with loading my cart until checkout; and loading them into my small car trunk and passenger seat. The young gentleman was patient, got some plastic liners to not mess up my trunk and seat. He was polite. The cashier was very quick in ringing me up. Always a nice garden needs trip to this store. Not sure why others have not had such great experiences.

Worst customer service. Home Depot online is a JOKE. I ordered a mini fridge from Home Depot…read moreonline. 1. The order came damaged in 4 different spots 2. The outside box was not damaged by any means 3. Which tells me that Home Depot repackaged a damaged fridge and sent it to my house. I talked to Home Depot support and said that they could have USPS pick up the unit at my house with timeframes ranging from 6am to 8pm. They said I could set the fridge on my porch and USPS can pick it up that way (so someone can steal it and I'm out my refund, no thanks) and then they said I could order another fridge but I would have to pay for it and I can't just SWITCH the fridge out. I said no thanks because I'm apprehensive that the same thing will happen. So I had to take my time, energy and money to drop off this damaged item I paid full price for. I go to the store take it back and process the refund. The next day I check my Home Depot account and realized I was DOUBLE charged for the fridge. $259.67 for fridge + extended warranty and 2 other separate charges - 1. For the fridge $222.59 and 2. $37.08 for the extended warranty independently. I called Home Depot support to tell them I have been double charged and they tell me it must be a glitch but they are processing a refund for the $222.58 and $37.08. I got a call about 10 hours later (20 minutes ago about) for the lady to argue with me on the phone saying that the reason I got called the $259.67 was when they ship the item, but it should have dropped off once I got the item and the $222.58 and $37.08 was the actual charge. BUT get this, she stands ten toes down that I wasn't charged TWICE but yet, she recommends I take it up with my BANK and that everything on their side was handled.. I'm absolutely done with Home Depot. I'm sick of these people wasting my time and doing the bare minimum.

We purchased a Sub-Zero Refrigerator from them. The installation went great and the installer was…read moreprofessional and knowledgeable. However, recently the handle came off of the freezer drawer and when we called their service department we received the worst service imaginable. The service department gave us the run around. Acted like they didn't know how to handle the situation. Stated they needed to talk to someone in their organization and someone would call us back. We never heard from anyone. No one ever called us back. So we called them again and got the same story. Again, no one ever called us back. We were so frustrated by the situation, we called Sub-Zero directly. Sub-Zero told us East Coast Appliance Builder Direct is NOT an authorized service provider for Sub-Zero, and the closest one to Virginia Beach was 100 miles away! The problem had nothing to do with the mechanical workings of the refrigerator, it was just the handle. Sub-Zero was great, they sent us a video on how to remove the panel and fix the problem. Hopefully, in the future we will never need to have service done on our refrigerator, because their is no one locally to service it. Sub-Zero makes a great product but before you purchase one, please understand that no local company is authorized to service it.

From the owner: Locally-owned and operated since 1988, East Coast Appliance is the best and largest appliance store…read morein Virginia Beach, VA that sells all major appliance brands. Named "The Discount King", East Coast Appliance specializes in discount appliance. We sell it all - new and used appliances, scratch and dent appliances, and our very own refurbished appliances. We cater to any budget and guarantee the best price always. Visit our showroom located off of Laskin Rd to shop our in-stock appliances or shop online today.