never returned 2 calls, were recommended by a reputable HVAC service. called during business hoursread more

Great company fixed my daughter's fireplace quickly and correctly. Would highly recommend them.read more

Been using them for 10 yrs / they do my cleaning and inspection . Daniel is the best !! 10 stars :)read more

Honest and on time. Thoroughly explained what they did, what was needed and helped me understand…read morewhy. I will work with them again in the future.

This company is honest, reliable, and knowledgeable. This company detected my fireplace issues…read morewithout the need to purchase parts, while other companies wanted me to purchase expensive parts. This will be my go-to company moving forward. Thank you for the great service.

From the owner: Advanced Fireplace is a family owned business and is ran by a top trained technician. We have…read morealways believed in providing our customers with exceptional service and installation unmatched by our competitors.

Hudson was great. He did a wonderful job in getting our fireplace working again…read more Would highly recommend.

Hudson is wonderful to work with! He advised us on what model to get and the installation was…read moreseamless. Cannot recommend him more- truly a very caring, knowledgeable and dependable fireplace expert!

A Cozy Fireplace did a great job of installing the exact gas fireplace that I had designed in my…read morehead. I worked with Suzette from start to finish. She asked me what I had budgeted to install a fireplace and she truly did stay within my budget. She never tried to "up sell" and I felt no pressure from her or her husband Greg. Greg showed me the various stone options I could use (and there are many.) It could have been overwhelming but they helped me select the style of stone and then they ordered samples of the stone in 3 different colors of my choice. I was able to take the samples home and view them in my family room in both the light of day and at night. Leo, the installer, was professional and very skilled. Within 3 working days, he installed a spectacular corner fireplace with a hearth, mantle and stone all the way up to the 9 ft ceiling. The fire box has so many options. There is a backlight, a front and back burner, a fan and a thermostat, all of which I can control from the comfort of my sectional with a remote. I would definitely recommend A Cozy Fireplace. They kept to the schedule they had quoted to me. It took 10 days to get my stone samples and 3 - 4 weeks for my choice of stone to come in once I settled on my choice. They also were true to their quote. I put 1/3 down when I placed my order, 1/3 down when they started the project and I paid the final 1/3 at project completion.

Inept, either through negligence or apathy…read more As the business owner clearly did not read the email or paperwork showing the make of the fireplace [https://astria.us.com] and make of blower [https://lennoxhearthparts.com] I did not wind up selecting this business. They repeatedly got the make of my fireplace wrong, despite the opening email I sent, told me it was no longer available, and attempted to sell me a new system. [update: Even the company response to this review shows the lack of comprehension. 01-Nov-25] I included pictures of the fireplace showing brand, as well as the manuals for the fireplace (Astria) and blower (Lennox). [The email I sent does say Astaria, which was autocorrect being helpful. I digress] [opening email] ______ Dear A Cozy Fireplace Team, I have an Astaria gas fireplace that needs service, or to be replaced entirely. I live in Morris, IL, and you were recommended by word of mouth. I was reaching out to you to see what my next steps might be for this project. ______ The penultimate reply from business: Lenox is a company we cannot get parts for. It is no longer made and never was a very good fireplace. We could replace it with something better if you'd like? If interested in doing that please send me a better set of pictures showing the whole wall the fireplace is on and how it's vented. ______ This gave me reason to doubt their attention to detail. When it comes to any project that involves indoor combustion, I want to have full faith in the quality of the business.

George Martinez arrived on time. He explained in detail every step of the maintenance…read more George offered suggestions on how to better maintain my fireplace.

I contacted Southwest Fireplace to repair a Heatilator fireplace. I agreed to have them tune up the…read morefireplace and diagnose why the fireplace was not lighting. A technician from Southwest Fireplace visited my home and diagnosed the problem as a faulty pilot assembly. Another company had previously said the pilot was fine but diagnosed a faulty fireplace valve. Southwest Fireplace later came out to replace the pilot assembly and complete the tune-up. While working on the fireplace, the technician asked who had told me that the pilot assembly was faulty. I replied that Southwest Fireplace had diagnosed the faulty pilot assembly. It seemed odd that the technician questioned as to who said the prior pilot assembly was faulty. I asked if the fireplace valve was ok and the technician said the valve was fine. The technician seemed to have some difficulty lighting the fireplace after replacing the pilot assembly and completing the tune-up. A short time after the work was done, I attempted to turn on the fireplace but it would not start up. I contacted Southwest Fireplace and was told that I would have to pay for an additional diagnostic check to determine why the fireplace was not working. Given that the fireplace failed without really being used since the repair, it would appear that Southwest Fireplace had initially misdiagnosed the problem. And now, Southwest Fireplace expects me to pay them again to re-diagnose the problem. I have already paid them several hundred dollars and still have a non-working fireplace. I do not recommend doing business with this company. The rating should be zero, but one of five is the lowest option available for the review.

The best!!!!! I can't say enough good things about Dave! He dose such a great job, and is very…read morethorough. He takes his time, and explains everything to you. Not only is he a ledger chimney sweep, he's also a FireFighter! Plus he's such a nice guy. I would recommend him to anyone looking to have their fireplace cleaned, or repaired.

Fireman inspected and cleaned my chimney. Also gave me some great tips and advise on building a…read morefire. The woman who made the appointment for me was fantastic! Her name escapes me but I think it was Cheryl. Thank you

mortar all over bricks after tuck pointing company does not…read moreknow how to do repairs of brick The brick wall looks 10 times worse than it did before the repair would not recommend this company to no body

I called Rob about getting a brick mailbox and he was extremely easy to work with and he did a…read moregreat job and the mailbox looks awesome! It was done in about a week and a half from when I first called him. Looks great we couldn't be happier!

I called to make an appointment for an inspection and cleaning of my gas fireplace that I have only…read moreused a handful of times. He quoted $179 - $235 depending on location. Dave showed up at the beginning of the estimated 2-hour window and was friendly and informative. The cleaning took less than 20 minutes. He checked for gas leak and provided recommendations for a more efficient setup. He even offered to inspect a second chimney in the same neighborhood free of charge. .|\---/| | @_@ | ..\_^_/..2025

Can't wait to write this for Dave:…read more Dave did a wonderful job installing the log set in the fireplace. From start to finish, he demonstrated professionalism, attention to detail, and a strong commitment to quality. He ensured that everything was aligned correctly, functioning safely, and aesthetically pleasing. Dave was punctual, courteous, and took the time to explain the operation and maintenance of the fireplace. His expertise and careful workmanship made the installation process smooth and stress-free. I am extremely satisfied with the results and highly recommend his services.

Exceptional work from the two men and they left not a trace of mess behind. Will definitely hire…read moreagain.

Alan and Darius were exceptionally professional, detailed oriented, and patient as they explained…read morethe work needing to be completed. They took the time to be neat and tidy as they worked. I would definitely recommend this company and look forward to using them annually for our chimney sweeps and any additional work.