Rich was prompt and courteous. A true professional. He came…read moreout and got my Heatilator up and running in no time. He even hooks up Veterans. 'A+

never returned 2 calls, were recommended by a reputable HVAC service. called during business hoursread more

Been using them for 10 yrs / they do my cleaning and inspection . Daniel is the best !! 10 stars :)read more

Honest and on time. Thoroughly explained what they did, what was needed and helped me understand…read morewhy. I will work with them again in the future.

This company is honest, reliable, and knowledgeable. This company detected my fireplace issues…read morewithout the need to purchase parts, while other companies wanted me to purchase expensive parts. This will be my go-to company moving forward. Thank you for the great service.

From the owner: Advanced Fireplace is a family owned business and is ran by a top trained technician. We have…read morealways believed in providing our customers with exceptional service and installation unmatched by our competitors.

Hudson was great. He did a wonderful job in getting our fireplace working again…read more Would highly recommend.

Hudson is wonderful to work with! He advised us on what model to get and the installation was…read moreseamless. Cannot recommend him more- truly a very caring, knowledgeable and dependable fireplace expert!

Inept, either through negligence or apathy…read more As the business owner clearly did not read the email or paperwork showing the make of the fireplace [https://astria.us.com] and make of blower [https://lennoxhearthparts.com] I did not wind up selecting this business. They repeatedly got the make of my fireplace wrong, despite the opening email I sent, told me it was no longer available, and attempted to sell me a new system. [update: Even the company response to this review shows the lack of comprehension. 01-Nov-25] I included pictures of the fireplace showing brand, as well as the manuals for the fireplace (Astria) and blower (Lennox). [The email I sent does say Astaria, which was autocorrect being helpful. I digress] [opening email] ______ Dear A Cozy Fireplace Team, I have an Astaria gas fireplace that needs service, or to be replaced entirely. I live in Morris, IL, and you were recommended by word of mouth. I was reaching out to you to see what my next steps might be for this project. ______ The penultimate reply from business: Lenox is a company we cannot get parts for. It is no longer made and never was a very good fireplace. We could replace it with something better if you'd like? If interested in doing that please send me a better set of pictures showing the whole wall the fireplace is on and how it's vented. ______ This gave me reason to doubt their attention to detail. When it comes to any project that involves indoor combustion, I want to have full faith in the quality of the business.

I have a gas fireplace. It's been hard to find people to service. I called Cozi, the sent out Greg…read more He determined the problem. Jared came after to repair. I highly recommend

George Martinez arrived on time. He explained in detail every step of the maintenance…read more George offered suggestions on how to better maintain my fireplace.

I contacted Southwest Fireplace to repair a Heatilator fireplace. I agreed to have them tune up the…read morefireplace and diagnose why the fireplace was not lighting. A technician from Southwest Fireplace visited my home and diagnosed the problem as a faulty pilot assembly. Another company had previously said the pilot was fine but diagnosed a faulty fireplace valve. Southwest Fireplace later came out to replace the pilot assembly and complete the tune-up. While working on the fireplace, the technician asked who had told me that the pilot assembly was faulty. I replied that Southwest Fireplace had diagnosed the faulty pilot assembly. It seemed odd that the technician questioned as to who said the prior pilot assembly was faulty. I asked if the fireplace valve was ok and the technician said the valve was fine. The technician seemed to have some difficulty lighting the fireplace after replacing the pilot assembly and completing the tune-up. A short time after the work was done, I attempted to turn on the fireplace but it would not start up. I contacted Southwest Fireplace and was told that I would have to pay for an additional diagnostic check to determine why the fireplace was not working. Given that the fireplace failed without really being used since the repair, it would appear that Southwest Fireplace had initially misdiagnosed the problem. And now, Southwest Fireplace expects me to pay them again to re-diagnose the problem. I have already paid them several hundred dollars and still have a non-working fireplace. I do not recommend doing business with this company. The rating should be zero, but one of five is the lowest option available for the review.

We just bought our house, and we weren't sure of the history of the chimney (we should have called…read moreInferno before we bought the house, but I digress). Anyway, we decided to have it swept and inspected before we had a fire just to make sure it was safe and that we didn't burn the house down. Throughout the entire process, Dave was courteous, knowledgeable, and thorough. He took every precaution so as not to make a mess, and he left our hearth cleaner than it was when he came in! What was previously completely black with chunks of creosote was restored to a very clean condition for a 10+ year old fireplace with what we suspect were a lot of fires. Because our chimney was so dirty, he needed to clean it before he ran the cameras up to inspect it. He let me know when he was done cleaning the chimney so that I could watch as he inspected (he had a tablet so you could see the inside of the chimney without getting dirty. He even emailed me the pictures he took of the inside of our chimney to accompany the detailed report he gave us. He explained everything to me and even went over how to use our fireplace (I never really had one before in the homes I've lived, so it was great information). Overall, Inferno Chimney Sweep was easy to schedule, affordable, professional, and detailed. I absolutely CANNOT say enough good things about Dave and Inferno Chimney Sweeps. It was well worth the money!! We'll be a customer for as long as we have a fireplace.

The best!!!!! I can't say enough good things about Dave! He dose such a great job, and is very…read morethorough. He takes his time, and explains everything to you. Not only is he a ledger chimney sweep, he's also a FireFighter! Plus he's such a nice guy. I would recommend him to anyone looking to have their fireplace cleaned, or repaired.

mortar all over bricks after tuck pointing company does not…read moreknow how to do repairs of brick The brick wall looks 10 times worse than it did before the repair would not recommend this company to no body

I called Rob about getting a brick mailbox and he was extremely easy to work with and he did a…read moregreat job and the mailbox looks awesome! It was done in about a week and a half from when I first called him. Looks great we couldn't be happier!

I called to make an appointment for an inspection and cleaning of my gas fireplace that I have only…read moreused a handful of times. He quoted $179 - $235 depending on location. Dave showed up at the beginning of the estimated 2-hour window and was friendly and informative. The cleaning took less than 20 minutes. He checked for gas leak and provided recommendations for a more efficient setup. He even offered to inspect a second chimney in the same neighborhood free of charge. .|\---/| | @_@ | ..\_^_/..2025

Can't wait to write this for Dave:…read more Dave did a wonderful job installing the log set in the fireplace. From start to finish, he demonstrated professionalism, attention to detail, and a strong commitment to quality. He ensured that everything was aligned correctly, functioning safely, and aesthetically pleasing. Dave was punctual, courteous, and took the time to explain the operation and maintenance of the fireplace. His expertise and careful workmanship made the installation process smooth and stress-free. I am extremely satisfied with the results and highly recommend his services.

Had Superior Chimney out for the first time, and they were solid. Fast, knew their stuff, and…read moreanswered every question we had without any runaround. Definitely locking them in for next time.

Alan and Mark from Superior Chimney Services were AMAZING. They did quick work and left my home…read morevery clean. Alan explained everything clearly and I felt like I was dealing with an honest professional. I'll definitely use this company again!