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    Advanced Fireplace

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

    Services - Advanced Fireplace

    Fireplace cleaning

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    3 years ago

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    A Cozy Fireplace - Manuals that I had from initial install stating make/model of fireplace, and make/model of blower.

    A Cozy Fireplace

    (13 reviews)

    A Cozy Fireplace did a great job of installing the exact gas fireplace that I had designed in my…read morehead. I worked with Suzette from start to finish. She asked me what I had budgeted to install a fireplace and she truly did stay within my budget. She never tried to "up sell" and I felt no pressure from her or her husband Greg. Greg showed me the various stone options I could use (and there are many.) It could have been overwhelming but they helped me select the style of stone and then they ordered samples of the stone in 3 different colors of my choice. I was able to take the samples home and view them in my family room in both the light of day and at night. Leo, the installer, was professional and very skilled. Within 3 working days, he installed a spectacular corner fireplace with a hearth, mantle and stone all the way up to the 9 ft ceiling. The fire box has so many options. There is a backlight, a front and back burner, a fan and a thermostat, all of which I can control from the comfort of my sectional with a remote. I would definitely recommend A Cozy Fireplace. They kept to the schedule they had quoted to me. It took 10 days to get my stone samples and 3 - 4 weeks for my choice of stone to come in once I settled on my choice. They also were true to their quote. I put 1/3 down when I placed my order, 1/3 down when they started the project and I paid the final 1/3 at project completion.

    Inept, either through negligence or apathy…read more As the business owner clearly did not read the email or paperwork showing the make of the fireplace [https://astria.us.com] and make of blower [https://lennoxhearthparts.com] I did not wind up selecting this business. They repeatedly got the make of my fireplace wrong, despite the opening email I sent, told me it was no longer available, and attempted to sell me a new system. [update: Even the company response to this review shows the lack of comprehension. 01-Nov-25] I included pictures of the fireplace showing brand, as well as the manuals for the fireplace (Astria) and blower (Lennox). [The email I sent does say Astaria, which was autocorrect being helpful. I digress] [opening email] ______ Dear A Cozy Fireplace Team, I have an Astaria gas fireplace that needs service, or to be replaced entirely. I live in Morris, IL, and you were recommended by word of mouth. I was reaching out to you to see what my next steps might be for this project. ______ The penultimate reply from business: Lenox is a company we cannot get parts for. It is no longer made and never was a very good fireplace. We could replace it with something better if you'd like? If interested in doing that please send me a better set of pictures showing the whole wall the fireplace is on and how it's vented. ______ This gave me reason to doubt their attention to detail. When it comes to any project that involves indoor combustion, I want to have full faith in the quality of the business.

    Southwest Fireplace

    Southwest Fireplace

    (77 reviews)

    George Martinez was very great and he walked through every step of the process. He fastened the…read moreexhaust vent and cleaned our furnace.

    I contacted Southwest Fireplace to repair a Heatilator fireplace. I agreed to have them tune up the…read morefireplace and diagnose why the fireplace was not lighting. A technician from Southwest Fireplace visited my home and diagnosed the problem as a faulty pilot assembly. Another company had previously said the pilot was fine but diagnosed a faulty fireplace valve. Southwest Fireplace later came out to replace the pilot assembly and complete the tune-up. While working on the fireplace, the technician asked who had told me that the pilot assembly was faulty. I replied that Southwest Fireplace had diagnosed the faulty pilot assembly. It seemed odd that the technician questioned as to who said the prior pilot assembly was faulty. I asked if the fireplace valve was ok and the technician said the valve was fine. The technician seemed to have some difficulty lighting the fireplace after replacing the pilot assembly and completing the tune-up. A short time after the work was done, I attempted to turn on the fireplace but it would not start up. I contacted Southwest Fireplace and was told that I would have to pay for an additional diagnostic check to determine why the fireplace was not working. Given that the fireplace failed without really being used since the repair, it would appear that Southwest Fireplace had initially misdiagnosed the problem. And now, Southwest Fireplace expects me to pay them again to re-diagnose the problem. I have already paid them several hundred dollars and still have a non-working fireplace. I do not recommend doing business with this company. The rating should be zero, but one of five is the lowest option available for the review.

    Advanced Fireplace - fireplace - Updated September 2026

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